Aug 04, 2016
Updated by manmohan_9 I Think AppsDaily only sends system generated mails and doesn't have a customer care. They do have a customer care number but that is fake. My Samsung E7 is still under repair and below is the reply that I got about 10 days back.
Claims L3
Jul 26 (9 days ago)
to me
Dear Sir / Madam,
With the reference to your mail, we wish to inform you that your request has been forwarded to relevant team for further process. Kindly wait for our next update.
Thanks & Regards,
Team AppsDaily
Customer-Care Number:[protected]
07/15/2016 20:50 - Manmohan Dhanuka wrote:
Dear Sir,
I have not received the handset till now. Its been more than two months now. Please let me know whom to escalate this issue or else I will lodge a complaint in the consumer court.
Thanks
Manmohan
+91 [protected]
On Fri, Jun 3, 2016 at 4:09 PM, wrote:
WITHOUT PREJUDICE
Dear Manmohan Dhanuka
Based on the scanned documents submitted in respect of captioned mobile handset damage,
Insurance Company has processed the claim on REPAIR BASIS and the assessed claim amount
works out to Rs.8380/- to be finalized by insurance company only on submission of
ALL ORIGINAL DOCUMENTS ALONGWITH REPAIR BILL CUM RECEIPT WITH PAID STAMP ON IT AND
ALL REPLACED PARTS/COMPONENTS(as mentioned in the Estimate)
to our office at the following address:
U B INSURANCE ASSOCIATES, T-305, #216/13, 4TH FLOOR,
(Apps-Daily claims division),
Suraj Towers, 27th Cross,
3rd Block, Jayanagar,
Bangalore,
Karnataka,
Pincode:560011, Contact Number:[protected]
PLEASE NOTE, CLAIM WILL NOT BE PROCESSED FOR PAYMENT UNLESS ORIGINAL DOCUMENTS AND REPLACED COMPONENTS ARE RECEIVED. Claim Assessment Details are as follows : CLAIM CALCULATION : COST OF REPAIR = 9010 DEPRECIATION @ 0 % = 0 POLICY EXCESS = 500 REINSTATEMENT PREMIUM =[protected][protected] NET ASSESSED LOSS = 8380 NOTE : Reinstatement Premium is charged to restore sum replacemet amount of the mobile handset to take care of future claims. PLEASE ENSURE THAT ALL DOCUMENTS ARE DULY FILLED & SIGNED WITH PAID STAMP ON REPAIR BILL. You are requested to repair the handset and submit all requirements at the earliest. DOCUMENTS REQUIRED 1. Forms 1C & 2C 2. Form 3C with customer bank details along with cancelled cheque showing claimant's bank account details
(Including IFSC Code and MICR Code)
3. Photocopy of original Purchase invoice 4. Self attested copy of customers ID proof showing claimant's name, Name of father and date of birth (PAN card, Passport or Driving license)
5. Photographs of damaged handset clearly showing extent of damage 6. Repair estimate copy having IMEI number of handset 7. Repair bill with paid stamp 8. Claim approval mail 9. IMEI number photo As per the insurance company labour charges are payable up to Rs. 350/- only. As per the insurance company cost of repair charges for cosmetic damages are not considered in assessment. As per insurance company in case TIN, VAT, CST details are not mentioned in the Repair Invoice then appropriate amount will be deducted from the claim settlement. AppsDaily has tied up with Authorized service centers for providing cashless service to their insurance customers for repair services not covered under handset manufacturer's warranty. However the quality and time of repair is not controlled by Appsdaily and it is the responsibility of your handset brand to provide you the service. AppsDaily's role is to only pay the service center on behalf of the insurance company post successful repair and handover of the handset to you. In case you have any issues regarding service provided by service center or you are facing delays in repair please get in touch with your handset brand. Thanks & Regards, UB INSURANCE ASSOCIATES
