Aramex Couriers — Fake duty charged | |||
A couple of weeks back I ordered a parcel worth 29 dollars however aramex over invoices it and made it 50 dollars and charged me 1900 as duty which is 54 percent of the false invoice. And all most 100% of the real invoice. However again the manufacturer sent my parcel through aramex. And on Rs 1300 they asked me to pay customs duty of 820 which is more then 50% when I insisted on the reciept and after a lot of argument they gave a reciept of 511 and said that they never asked for 820 Rs. On clothing the actual duty is 28.5%. By mistake along with the Amazon custom duty reciept they gave me the original reciept of few more customers attached. Which shows that custom duty was charged as nil which is on aramex letterhead and their signs but they have cancelled that nil part and wrote random amounts that they have to collect as customs. And I also have a video recording of the entire episode that earlier they asked me for rs 820 and later refused and took 511 Rs from me. And also all the written documents as proof that custom duty wasn't charged to me. Can someone tell me the procedure of consumer court. I am just uploading the sample but I have a lot of more proofs against them. Was this information helpful? | |||
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Aramex Couriers customer support has been notified about the posted complaint. | |||
 9 Comments | |||
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Hi please provide your airwaybill number to assist you
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Aramex — I want to exchange the suit.
A suit that has been received by me that suit I want to exchange that particular suit.Aramex — Not good quality products
Not found quality as per seen in image I want my money return which we brought from the fabliva, 11, shri kuber gi silk market, rohini new rambhav market, Gujarat Surat 359010 PH.no.[protected]. Plz return my money . Dear Neekita Madam,
Thank your for your prompt response.
It is to inform you that the parcel (Shipment No.[protected]( Case Ref.AMD/0816/386(5) has been delivered on[protected] at my residence address through the aramex, Ahmedabad. The delivery boy Mr. Partik Gupta(Parthik Gupta, his Phone No. is [protected]) asked for the payment of custom duty of Rs.3385/- which was paid to him and as informed by him he will come to handover the receipt of the custom duty paid by me today i.e[protected].
I have asked him to give me valid receipt of custom duty paid and he informed that valid papers of payment of custom duty will be given to me. However, The delivery boy has handed over only the receipt on[protected] which is attached herewith.The address indicated in the so called receipt is of Registered Office at Andheri, Ghatkoar Link Road, Mumbai and does not carry the address of aramex Ahmedabad.
The boy who delivered the consignment was asked repeatedly by me to give the aramex Ahmedabad Office Address, phone number and email address . However, he has not provided the same to me except the paper attached herewith. I don't know what I call as a receipt or demand note.
In respect to the custom duty I would like to inform you that the two wrist watches have been sent by my daughter as gift to me and my son on the occasion of my birthday. The Proforma Invoice appended with the parcel also indicate the Reason for export as Gift, which is also being sent per attachment to you for your reference. The Terms of Trade indicated is as DDU: Delivery Duty Unpaid in the Invoice.
The receipt issued by the aramex, Ahmedabad office against the amount collected is as under:
Service type Additional Description Amount
[protected][protected][protected]--------
Duty Charges Duty Charges 3268.54
Broker Fees Broker Fees 100-00
The receipt issued by the aramex Ahmedabad does not indicate the Custom Duty DDR No./Octroi number.
Under the circumstances, I have doubt whether the custom duty is rightfully collected from me. If it is rightfully collected, it must be deposited with the Custom Department by the aramex, Ahmedabad and in such case there should be a mode of payment (by cheque/Draft/Challan/Online etc) by the aramex, Ahmedabad or its Competent Authority of aramex to the Custom Department and Custom Department must have acknowledged the same by issuing receipt. In such case I shall be provided the receipt of Custom Department. If the Custom Duty is wrongfully recovered by the aramex, Ahmedabad from me and not paid to the Custom Department by the aramex, Ahmedabad, kindly let me know as to how I can recover the same.
I am requesting you to kindly look into this matter and do the needful at the earliest. I shall be thankful to you receiving prompt response from you.
If this matter is not concerning to you, kindly transmit/forward to the right authority and let me know the same with their email address and officer concerned, so that I can contact them for the purpose.
Thanking you,
Yours faithfully,
Suresh Patel
Thank your for your prompt response.
It is to inform you that the parcel (Shipment No.[protected]( Case Ref.AMD/0816/386(5) has been delivered on[protected] at my residence address through the aramex, Ahmedabad. The delivery boy Mr. Partik Gupta(Parthik Gupta, his Phone No. is [protected]) asked for the payment of custom duty of Rs.3385/- which was paid to him and as informed by him he will come to handover the receipt of the custom duty paid by me today i.e[protected].
I have asked him to give me valid receipt of custom duty paid and he informed that valid papers of payment of custom duty will be given to me. However, The delivery boy has handed over only the receipt on[protected] which is attached herewith.The address indicated in the so called receipt is of Registered Office at Andheri, Ghatkoar Link Road, Mumbai and does not carry the address of aramex Ahmedabad.
The boy who delivered the consignment was asked repeatedly by me to give the aramex Ahmedabad Office Address, phone number and email address . However, he has not provided the same to me except the paper attached herewith. I don't know what I call as a receipt or demand note.
In respect to the custom duty I would like to inform you that the two wrist watches have been sent by my daughter as gift to me and my son on the occasion of my birthday. The Proforma Invoice appended with the parcel also indicate the Reason for export as Gift, which is also being sent per attachment to you for your reference. The Terms of Trade indicated is as DDU: Delivery Duty Unpaid in the Invoice.
The receipt issued by the aramex, Ahmedabad office against the amount collected is as under:
Service type Additional Description Amount
[protected][protected][protected]--------
Duty Charges Duty Charges 3268.54
Broker Fees Broker Fees 100-00
The receipt issued by the aramex Ahmedabad does not indicate the Custom Duty DDR No./Octroi number.
Under the circumstances, I have doubt whether the custom duty is rightfully collected from me. If it is rightfully collected, it must be deposited with the Custom Department by the aramex, Ahmedabad and in such case there should be a mode of payment (by cheque/Draft/Challan/Online etc) by the aramex, Ahmedabad or its Competent Authority of aramex to the Custom Department and Custom Department must have acknowledged the same by issuing receipt. In such case I shall be provided the receipt of Custom Department. If the Custom Duty is wrongfully recovered by the aramex, Ahmedabad from me and not paid to the Custom Department by the aramex, Ahmedabad, kindly let me know as to how I can recover the same.
I am requesting you to kindly look into this matter and do the needful at the earliest. I shall be thankful to you receiving prompt response from you.
If this matter is not concerning to you, kindly transmit/forward to the right authority and let me know the same with their email address and officer concerned, so that I can contact them for the purpose.
Thanking you,
Yours faithfully,
Suresh Patel
It is to inform you that the parcel (Shipment No.[protected]( Case Ref.AMD/0816/386(5) has been delivered on[protected] at my residence address through the aramex, Ahmedabad. The delivery boy Mr. Partik Gupta(Parthik Gupta, his Phone No. is [protected]) asked for the payment of custom duty of Rs.3385/- which was paid to him and as informed by him he will come to handover the receipt of the custom duty paid by me today i.e[protected].
I have asked him to give me valid receipt of custom duty paid and he informed that valid papers of payment of custom duty will be given to me. However, The delivery boy has handed over only the receipt on[protected] which is attached herewith.The address indicated in the so called receipt is of Registered Office at Andheri, Ghatkoar Link Road, Mumbai and does not carry the address of aramex Ahmedabad.
The boy who delivered the consignment was asked repeatedly by me to give the aramex Ahmedabad Office Address, phone number and email address . However, he has not provided the same to me except the paper attached herewith. I don't know what I call as a receipt or demand note.
In respect to the custom duty I would like to inform you that the two wrist watches have been sent by my daughter as gift to me and my son on the occasion of my birthday. The Proforma Invoice appended with the parcel also indicate the Reason for export as Gift, which is also being sent per attachment to you for your reference. The Terms of Trade indicated is as DDU: Delivery Duty Unpaid in the Invoice.
The receipt issued by the aramex, Ahmedabad office against the amount collected is as under:
Service type Additional Description Amount
[protected][protected][protected]--------
Duty Charges Duty Charges 3268.54
Broker Fees Broker Fees 100-00
The receipt issued by the aramex Ahmedabad does not indicate the Custom Duty DDR No./Octroi number.
Under the circumstances, I have doubt whether the custom duty is rightfully collected from me. If it is rightfully collected, it must be deposited with the Custom Department by the aramex, Ahmedabad and in such case there should be a mode of payment (by cheque/Draft/Challan/Online etc) by the aramex, Ahmedabad or its Competent Authority of aramex to the Custom Department and Custom Department must have acknowledged the same by issuing receipt. In such case I shall be provided the receipt of Custom Department. If the Custom Duty is wrongfully recovered by the aramex, Ahmedabad from me and not paid to the Custom Department by the aramex, Ahmedabad, kindly let me know as to how I can recover the same.
I am requesting you to kindly look into this matter and do the needful at the earliest. I shall be thankful to you receiving prompt response from you.
If this matter is not concerning to you, kindly transmit/forward to the right authority and let me know the same with their email address and officer concerned, so that I can contact them for the purpose.
Thanking you,
Yours faithfully,
Suresh Patel
I have asked him to give me valid receipt of custom duty paid and he informed that valid papers of payment of custom duty will be given to me. However, The delivery boy has handed over only the receipt on[protected] which is attached herewith.The address indicated in the so called receipt is of Registered Office at Andheri, Ghatkoar Link Road, Mumbai and does not carry the address of aramex Ahmedabad.
The boy who delivered the consignment was asked repeatedly by me to give the aramex Ahmedabad Office Address, phone number and email address . However, he has not provided the same to me except the paper attached herewith. I don't know what I call as a receipt or demand note.
In respect to the custom duty I would like to inform you that the two wrist watches have been sent by my daughter as gift to me and my son on the occasion of my birthday. The Proforma Invoice appended with the parcel also indicate the Reason for export as Gift, which is also being sent per attachment to you for your reference. The Terms of Trade indicated is as DDU: Delivery Duty Unpaid in the Invoice.
The receipt issued by the aramex, Ahmedabad office against the amount collected is as under:
Service type Additional Description Amount
[protected][protected][protected]--------
Duty Charges Duty Charges 3268.54
Broker Fees Broker Fees 100-00
The receipt issued by the aramex Ahmedabad does not indicate the Custom Duty DDR No./Octroi number.
Under the circumstances, I have doubt whether the custom duty is rightfully collected from me. If it is rightfully collected, it must be deposited with the Custom Department by the aramex, Ahmedabad and in such case there should be a mode of payment (by cheque/Draft/Challan/Online etc) by the aramex, Ahmedabad or its Competent Authority of aramex to the Custom Department and Custom Department must have acknowledged the same by issuing receipt. In such case I shall be provided the receipt of Custom Department. If the Custom Duty is wrongfully recovered by the aramex, Ahmedabad from me and not paid to the Custom Department by the aramex, Ahmedabad, kindly let me know as to how I can recover the same.
I am requesting you to kindly look into this matter and do the needful at the earliest. I shall be thankful to you receiving prompt response from you.
If this matter is not concerning to you, kindly transmit/forward to the right authority and let me know the same with their email address and officer concerned, so that I can contact them for the purpose.
Thanking you,
Yours faithfully,
Suresh Patel
I have a courier from the USA worth 144.99$ and charged me 27USD for the shipping cost. Now they are asking me to pay 4000.Rs of customs duty and as I have checked in few sites it was listed as Rs.2034rs approx.
https://www.dutycalculator.com/new-import-duty-and-tax-calculation/saved_calcula...⇄
You can check it here as they are charging double the amount of customs from me and my shipping no is([protected]). What steps should I follow now to get my parcel with the original customs duty amount?
https://www.dutycalculator.com/new-import-duty-and-tax-calculation/saved_calcula...⇄
You can check it here as they are charging double the amount of customs from me and my shipping no is([protected]). What steps should I follow now to get my parcel with the original customs duty amount?
fake custom duty charges.
i have an issue regarding my shipment no:[protected]. They collected Rs459/ as custom duty at the time of delivery. When asked about the receipt, the delivery boy said he will send me the receipt later and also given me his senior manager contact number. They have not given me any receipt till now. The customer care of Aramex is of no use. Aramex is fraud service. i will never use it again.
i have an issue regarding my shipment no:[protected]. They collected Rs459/ as custom duty at the time of delivery. When asked about the receipt, the delivery boy said he will send me the receipt later and also given me his senior manager contact number. They have not given me any receipt till now. The customer care of Aramex is of no use. Aramex is fraud service. i will never use it again.
fake custom duty charges.
i have an issue regarding my shipment no:[protected]. They collected Rs459/ as custom duty at the time of delivery. When asked about the receipt, the delivery boy said he will send me the receipt later and also given me his senior manager contact number. They have not given me any receipt till now. The customer care of Aramex is of no use. Aramex is fraud service. i will never use it again.
i have an issue regarding my shipment no:[protected]. They collected Rs459/ as custom duty at the time of delivery. When asked about the receipt, the delivery boy said he will send me the receipt later and also given me his senior manager contact number. They have not given me any receipt till now. The customer care of Aramex is of no use. Aramex is fraud service. i will never use it again.
Yes.. They ATE my product too
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