Asus India Complaints & Reviews

Dear sir,

We have ordered asus vivo book model no. R542uq-dm252t, order no. Od[protected] dt.11.02.2019 time 10.19pmfrom flipkart, which we received on 14.02.2019 invoice no. Fa ch[protected] dt.12.02.2019 time 4.46pm.

As per instructions we charged it for 5 hours but it was getting charged, due to which we were unable to start laptop.

We immediately complain to flipkart about it, after many follow up they sent a technician on 19.02.2019 at 12.30pm approx. From vashi service centre address. D 504, 3rd floor, vashi plaza, sector 17, vashi, navi mumbai 400703 namely mr. Ganesh k. Battalwar, who was not ready to accept the issue first o. Bf all, then after convincing he sent false report that laptop cardbox is in condition. We were surprised with his statement, we worried about rs.45, 990/- we spent, and he was trying to highlight our mistake of packing.

In the evening at around 19.02.19, at around 4.40pm i have received call/email from mr. Ganesh k. Battalwar that our complaint was rejected by company.

How can we accept this invalid reason of packaging.

Please look into the matter urgently as i bought this laptop with loan for son's project which has to be submitted on 24th february 2019.

We suffered alot and loose mental since last 4 to 5 days.

Please do the needful and oblige.

Thanking you,

Yours faithfully,

Milind g. Vasishtha

I have purchased this phone on 13.02.2019 & delivered me 15.02.2019. I have face problems in contact application, there is no phone contact & device contact, sim contact features. It support only gmail contact.in phone, contact is a basic features. Do something for this problem.in this connection i call your customers care today. They are helpless.

Issue with gorilla protection which is coupled with its display-

Problem statement: i was dropped my max pro m2 mobile phone accidentally from my pant pocket which was 3 feet distance and corning gorilla glass has damaged severely but my mobile display and all other functionality works well & good.

When i tried to reach asus via toll free, they suggested me to reach out to chennai-egmore & mount road service center and these centers are authorized service center for asus mobile phones/laptops.

Bit surprised by the charges they quoted to replace gorilla glass which was around inr 5312 in one service center and inr 6000 in another service center. And when i dig more on why the rate was too high and they explained me that the gorilla glass was coupled with display of the mobile phone and they need to replace both gorilla glass and the display of phone. By this stance when our gorilla glass {i. E. Not even withstanding one single drop from 3 feet distance but opposed to an advertisement in mobile features of 15 consecutive drops in 1 feet distance which was more false statement}.

Common feedback from service center: also, i have received feedback from one of the above service centers that they are handling more gorilla glass damages from asus phone max pro m2 and this is big scam of cheating common man money with such huge 5-6k cost for simple gorilla glass damage.

Suggestion making to asus: i have asked asus mobile phone department to add one disclaimer under corning gorilla glass section of max pro m2 that, if you need to protect your mobile from drop on any feet distance, please buy one strong tempered glass on top of corning gorilla glass 6.

I need my money refunded barring the service cost or replacement of mobile needed so that i will buy some strong tempered glass on top of this easily breakable corning gorilla glass... Thanks!!

Happy evening

My asus laptop is having lot of problems when i was bought at that time to till now, i contact the customer care and i logged the complaint. Till now it is not resolved, no one is taking the responsible for my problem. Kindly resolve my below mentioned points.

1. While using automatic power off
2. To much of heating
3. Hanging
4. Too much of loading all times
5. Software are locating the different different drives.
And lot of small small problem are there in my laptop. Kindly do needful and resolve my issue..

I have purchased the asus zen phone last year through ebay.in, since then my phone is hanging several times, messages are not outgoing properly, now the camera is not working. Even after my phone is factory restored some issues resloved but now even after severl times rebooted camera is not working and the phone is not properly recharging
Contact number is [protected]

I had purchased asus zenfone max pro m1 on 11th october 2018. It is having 32gb memory and 3gb ram with finger print scanner unlock and face unlock and lot of bla bla and fake features. The moment i started using this device it caused only disappoinment to me. None of the features is working properly even i need to pause cmera for 5 to 7 second after clicking a snap otherwise the photo becoming hassy... Neither the keyboard nor the file transfer speed is as per expectation. Its really a fake company with fake features products. I instruct to provide me a satisfactory solution for the grievance or i shall go to court of law as its high time now to tolerate your stupid product.

I had deposited my asus ze500 kl for replacement of touch screen with f1 info solutions & services private limited, jaipur, rajasthan (Authorized asus service centre), on 20 sep 2018. It was in working condition and was shown to the individual at the reception who issued the receipt under the job no: ing6j90215.
I was informed that the set had been opened by unauthorized vendor. I told the concerned person that the mobile phone had been subsequently been repaired twice by the authorized service provider ie f1 info solutions & services private limited, jaipur, rajasthan. The same was confirmed by the earlier record existing in the company computer before the set was accepted for repairs. At no time i was informed that the service provider will not be responsible if they damaged the phone. I was asked to sign the receipt by the service provider which was done in good faith based on which the service provider is claiming no liability.
The phone was kept by the service provider for more than a month without intimation of repair or otherwise. I finally inquired about the repair status thereafter i was told to collect the set after a lapse of more time. On arrival at the service centre i was told that the set cannot be repaired, i accepted the outcome and asked them to return the phone. They returned the same in non-working condition. I refused to accept the non functioning handset and asked them to give it back in the same condition as i had submitted it for repairs. The matter was raised to the manger who then asked me to leave the handset and assured me that once repaired i will receive the message for collection.
The service provider was either incompetent to repair the same or wanted to sit over the issue, either way i received no message from them.in january 2019 i rang up the service centre who promised to contact me but did not do so. I then contacted the asus consumer complaint who connected me to the manager of the service station. The manager refused to accept his liability and told me that i had signed the agreement on the receipt and due to that he was not responsible of handing over the phone in working condition in which he had received from me and i could pursue the course i wanted.
I would like the service centre to hand over the handset in working condition. I am sure that they have damaged the set beyond repair and are now trying to hide behind flimsy excuses. If they were honest to their profession they would have returned the handset in end september/ first week october 18 intimating their inability to and handed over the same in working order.

I participated in asus diwali redemption offer and my ticket no is adw121468
After successful payment it said that i will be getting my goddie and warranty extension within 45 working days and evem after 65 days i haven't received anything and on 21 jan 2019 i received a call from the courier for my goodie
Which was coming without any prior mail or notice about dispatch no
When i got that i plugged it to my laptop and it started making beep sound and was not working i tried it in \other pc even there also it started making beep sound and not working.
And on 23 jan 2019 i received mail from the asus team about goodie dispatch and tracking id of goodie which was already delivered to me on 21 jan 2019
I am trying to call its customer care from the last 7 days but they are not picking up the call and once they picked up and told me to send them a mail regarding the issue on 22 jan 2019 but til today i have not received any mail from asus team as i am really facing depression after 3 moths you get your harddisk ant that is too damaged
I request to look intoi my matter and provide me a solution to replace my harddisk

I have paid rs.599 on[protected] for a goodie (Jbl go2 bluetooth speaker) post purchase of a asus laptop dated on[protected]. Asus india promised me to sent the goodie on my registered address within 45 days. But till now, even after 82 days i haven't got the goodie delivered to me. Adding to it, no one from from the customer support picks up the call and nor reply to the emails that i've send them. Please notify the concerned asus india to resolve my issue and sent me my goodie as soon as possible.
P. S - screentshot of the emails by asus india are attached.

I have purchase asus tuf series gaming laptop on 4nov2018, apply for warranty on nov16, 2018 it now 2 months and above till now not getting any response asus india about this.
I have call multiple time but the call is always busy and email is send that got reply to be provided in 15 days it now also 20 days from that day.
My ticket id is adw126028.
It will be helpful forme if i get it as soon as possible.

I bought an asus laptop on 17.11.2018 from asus authorized dealer in kolkata. I got a diwali offer with the laptop wherein an option was given to buy a extended warranty and jbl speaker as goodie for rs. 1098/ — . I got confirmation email from asus on 30.11.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them, but they never pick up the call. They don't even respond to the emails sent to them on [protected]@asuspromo.in. Therefore request you to kindly look into this matter.

I bought an asus laptop on 31.10.2018 from Paytm . I got a diwali offer with the laptop wherein an option was given to buy a extended warranty and JBL speaker as goodie for rs. 1098/--. I got confirmation email from asus on 31.10.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them, but they never pick up the call. They even don't respond to the emails sent to them on [protected]@asuspromo.in. I am tired of their such irresponsible behaviour towards their customer. Therefore request you to kindly look into this matter.

I have applied for the asus diwali offer for which i have paid 1999 for gift and 1499 for warranty extension. The asus promo was promised to be delivered within 45 days and it has already been 64 days and i still haven't received any gift and also in past week i have also sent them 2 emails for this matter but they have not replied yet. Their email is [protected]@asuspromo.in.

I bought an asus laptop on 20.11.2018 from an asus store in chandigarh. I got a diwali offer with the laptop wherein an option was given to buy a hard drive as goodie for rs. 2000/-. I got confirmation email from asus on 22.11.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them on[protected] but they never pick up the call. They even don't respond to the emails sent to them on [protected]@asuspromo.in. I am tired of their such irresponsible behaviour towards their customer. Therefore request you to kindly look into this matter.

I bought 2 asus zenfone max m1 (For me and my brother) from flipkart on october 26. The main tag they give for their product was "work overtime". But the battery is not lasting for 4. 5 hrs in a full charge. Charge became 0 within 4.5 hrs.
Is this their over time work. And the condition is getting worst for each updates the give.
I want compensation of ther cheating and a new model phone.
I will show all the proof of that product

I bought asus zenfone m1 pro online (Flipcart) in july 2018. After 13 days it started hanging and showed worst result.

I was not able to return it by flipcart due to days limit of 7_10 days.

I went to asus service centre udiapur (Rajasthan, india) for its treatment.
After few days of repair it again start hanging and this time it also affected my security of phone.
I went to asus service centre for this.
And this continued again and again.

One day i was not able to use headphones with my mobile. This time its speaker were not working.
The person at service centre kept it for 7 days and founded that its motherboard
Was not working and also waited for piece (Motherboard) to come.
He somehow repaired it. But on same evening (After 1 hour) my phone stopped working.

This continued again and this time he founded that the display of my phone is not working.

And company on the other hand is not ready to replace my phone even though i have waranty period.

What. Should i do???
I have been looted.??? With rs13000.

Dear sir,
Zenfone max pro m2 accha mobile phone hai but isme 5000mah ki battery hone ke baad bhi ye acche performance nahi deta hai isliye aap jaldi se battery optimisation ka update kare taaki humne jo paise is phone me invest kiye hai uska fayda hume mile aur aapki company ki reputation bhi khrab nahi ho. Battery drain ki problem bahut hi jyada hai. Please iska jwab jaldi dena. Best of luck.

I bought a ROG GL503GE back in June 2018 in Kolkata, around mid December the fans started to give some issues, so I called Asus Customer support and lodged for a home inspection. Upon arriving for the inspection the agent in question could not identify the issue and decided to take the device with him to the center for further testing. Upon questioning about the need for data backup, the agent replied that the data partition of the HDD was safe and no change to it was required. As is with the particular model, the SSD has the OS and the separate HDD was partitioned for different data storage. They said that the hdd was safe from data removal. They proceeded to perform a system reset without consultation and formatted my data drives as well. This has led to the loss of important work data from my system. Also, my OS has been downgraded from Win10 Pro to Win 10 Home. I demand data recovery services to restore my lost data

I had purchased an asus laptop in the month of november (8th). Post that i had applied for an asus promo offer which included a seagate hard disk, gaming mouse and extended 3 years warranty.
I have been sending out emails to them but i did not receive any reply back.
On 27th of december i see that they have refunded the amount that i had paid for the promo offer.
The reason i purchased asus laptop is they had a pretty good promo offer and now they don’t own up to it.
I request you to take serious action on this. This is not the way they should be doing business or treating their customers.

20 december buy ka asus zrnfone max m2
At 22 decemnber deliverd the product then in 30 december the mobile music spekers were not work proberly..
So i request ko accpted my complain and repair my mobile phone.
In our city no any service centre were available
Yo will be come to repair my moblie phone i have h mobile phone bill tis mobile has a 1 warrenty spekar were not work probarly anybody call me they were cann't ring probarly there speakr sound is ringing very roudly some time the speaker were not ringing the phone somedays the phone working proparly then the mobile phone not working proparly...
Repair my phone