Asus India Complaints & Reviews

Mobile handset-h3axgy03n8503ng
Date of incident-17/11/2018
Service centre-syscomp electra, phone:[protected]/25921717, 4 (6) s, n, banerjee road, barrackpore, kolkata-700120
Full description of the incident: problem pertaining to charging socket and handset not charging
Service centre docket no. Rma no. Inuyjb0138 dt.17/11/2018
Till date no solution received from the service centre, the possible reason they informed that due to non-availability of spare parts they are not capable enough to resolve the problem, but without the handset i have totally handicapped and totally facing an embarrassing situation, god knows at which date it will be get resolved, pls help me to get rid of this situation

I am facing aforesaid problem at my handset and submit at the service centre - syscomp electra vide rma no. Inuyjb0138 on 17/11/2018, but till date it has not resolved due to availability of spare parts as they informed today (22/11/2018), i want immediate solution, earlier on 18/06/2018 this set has repaired vide rma no. Inuyh60189, pls get it resolved

Mane ek laptop aug 2016 me purchase keya tha jiska muje offers mila tha extended warranty. Me 1690 rs wala 599 me. Mane osme apna bill & laptop details uodate karde oske kush din bad muje payment karne ka email aya to mane payment kar deya. Ab 2 saal bad mera. Laptop charge nahi ho raha jiske lye me company ko kabi email keya hai. Magar company ab bol rahi hai. Mare extended warranty active nahi hai.
Baljit
[protected]

I bought the Asus Zenfone maz pro m1 6gb phone from flipkart.com which was delivered to me on 26 September, 2018.
By order ID: OD[protected]
There is some problem in call service. the receiver is not able to hear my voice, making it very difficult for me to work, pls replace it or get it repaired ASAP. i am highly disappointed with the service

My 2 week old asus notebook is suddenly making some buzzing and wiring noise. Yesterday there was no such noise, today the moment i switched on the laptop it started making the noise. At first the fan was giving cool air but within 10mins the fan started giving warm air.

I am very much disappointed with asus. Firstly the battery backup is so poor. Then this fan issue. Better to buy 25k laptops from other brand than this spending 40k on asus laptops.

To
Asus global

I am regular customer of asus company.
My asus zenfone 6 selfie no. Is faazcy32w538. From the time of purchase i am facing some problems i have even complained to customer care, plz you can check your complain history. I have tried to raise the issue related to camera through email but neither service centre nor customer care helped me to sort with this issue. Due to this today also there are problems in my phone.
We went to service centre to approach for help as suggested by customer care, but they didn’t supported us and even misguided us.
It turns ever stop running “volte” in running the handsets, and application support none. Recently, having camera problem and software problem in handsets from june, which has failed to service centre right.
Firstly, service centre said that the camera is poor and returned in 4-6 days. At the time of return they said camera is repaired now, but in reality didn’t replaced it.
They later said that there is damage in the mid-case of the camera, and demanded money to replace. While there was no damage in the mid-case, and the internal part which makes the warranty or manufacturing defect.
Mr. Man till today the customer care, service centre failed to deliver proper and sustainable solution to the particular problem mentioned above. I requested to replace the mobile or to return the money.
Due to this irresponsible behaviour of the company i have been through many mental and physical stress. If proper solution is not taken to my problem then i have to file case in court against company, and the charge will be paid by the company.
I request to extend the company warranty as i have not used phone due to this problem.
Note - plz describe the definition of “damage”

Thanks
Attached document

After recently update of my phone battery getting drain very fastly... Atleast one day also charging not remains. And also please include "auto start manager"for disabling the background application.. And also camera shutter lags also need to improve and also one most important thing is signal reception is very very bad.. Whenever i used to internet via cellular network... The network is not stable.. Kindly fix these things.

Hello sir i ordered asus zenfone max pro m1 on 11th oct and order delivered on 16th - 18th but on 15th at approx 9:23pm flipkart notifying your order returned without any reasons when i call customer care it say sir your order cancel by seller when i say why then it told there is no any information why your order returned plzzz help me sir order id is od[protected]

I bought this phone sl no. J5aagf00j80869g. Model no zs621kl-2a012in on first sale of zenfone 5z.. After two months suddenly water got inside my phone and my backlight of the display got off, but the phone was fully functional only i have to use a secondary source of light like flash from other phone to see the display. I went to the service centre and they told me that display and ssb board is to be replaced (Ssb is just for safety in future, old one was also working fine). I got replaced at a cost of 6.5k. After 15 days i got my phone back and on that day i found on signal of network and also error while searching network. I went again and they told me motherboard is to be replaced at 27000+. What was that!!! I bought this phone for 30k and motherboard is for 27k.. Really disappointed with the quality of both service and the product. Now am in a situation like where to go. As a student financially am totally depressed.. Won't but any quality less products like zenfone 5z from asus. Rma no - inudj90294

I have given my laptop with a problem that it was automatically shutting down while try to switch on. But they are not able to solve the problem and during delivery it has some additional problems like keyboard problem, display was shaking so i return the laptop and asked them to repair it properly. Now it is more than 40 days, they completed the rma status without solving the problem. And every time when i called them regarding the completion and asking for delivery of the laptop but they are not providing any delivery date.
They are not talking properly and neither they are repairing the problem. I did not receive my laptop till now. The service engineer mr. Ghosal did not even able to clearly dictate the problem.

Attached my customer document.

Please do the necessary and let me know.

I for the first time called the customer care and told them to pickup my phone in june this year for repairing purposes(mic issue), but the customer care centre person totally rejected my claim of onsite warranty availability. then i visited service centre, and they had to refer the phone to warehouse and this could take 10 days time but unfortunately i had to migrate from delhi in 3 days. in august i saw the bill provided by flipkart with the same phone which explicitly mentioned the ONSITE warranty of my ASUS ZENFONE ULTRA 3, i called customer care they now agreed my claim and they told they will send a logistic agent to pickup the device at a location which i submitted to them, i had to call again after a week because nobody visited my location it was follwed by lots of apologies by them and they took my request on priority and the process was repeated with the same result, and i had to for the third time and they asked me to visit service centre (the nearest one is 120 km away, though i have to take a whole day off from other activities) for better services. this was height of consumer 'thrashing' actually. so i visited the service centre for first time by following the official ASUS SERVICE CENTRE APP directions, which took me somewhere in the middle of DAL LAKE in SRINAGAR. my second visit was on the 20th of september with the same issue, BETTER SERVICE PROVIDERS told me it could take 15 o 16 days as they are sending it to warehouse in MUMBAI for such a big issue(mic was not working well). now when i am tracking the device, its showing under repair from 23rd of september, i sometimes wonder if this is the speed for repairing the device how much time this could take for manufacturing the new devices. but i'm wrong because repairing has to go through many processes which include outside ones as well, but this much time and still no clues of the completion date of repair is totally totally which i earlier called CUSTOMER THRASHING.

Am using zenfone max pro s. No. J5aab760h121kk6, from last 2 months shows reveres charging and battery drained so fast, i went to service center chennai, 1st time rest software again same problem, so 2nd time they replaced main board on 22/9/18 with rma no. Inuij90306 but the problem was not rectified,
Then again 3rd time also they replaced main board on 3/10918 with rma no. Inuija0039 but still not rectified and same problem is persist but after service my phone battery condition is so bad.
This is 5000mah battery but in standby within 1 and half day battery is completely drained.
Am the zenfone user from 4 years, so purchased in same brand but now am really disappointed about this phone and service, please kindly replace my handset

Deer
Sar,
Maine filipcart see 17.9.2018 ko mobile liya hai. Lekin usme suru sehi software problem hi, camera blank not working, mobile hac, iseliy maine 2 bar replacement request bhiji thi lekin wah reject kar di gai hai.
Sar please filipcart waloko meri replacement request approval karneko kaho aur muze replacement mobile dene ke liy kaho. Maine apka mobile abhijit tak use nahi kiya.
Meri filipcart replacement order no.
Flipkart! Order id - od[protected]

I ordered usb data cable for my phone from service centre cooperative infotech ltd on 25-9-18 and it is going to be 11 days but still i don't get any usb cable service centre said that they will call me within 7 days and now it going to be 11 days but no call from service centre when i call customer care they are saying u ordered for your usb cable on 1-10-18 but i am having receipt of order of 25-9-18 i can't believe how they are cheating customers providing wrong information still they are saying come with in 2-3 days. Worst customer service i ever seen worst service from asus never going to buy asus product again. My rma no inubja0007

I bought asus k510u with sr no. Han0cx32n080442.. Nd it was defected one. I returned it to retailer and he gave me another model laptop asus x507u. With sr no. J8n0cv03c146326. Now i am again facing technical issue on the same day of purchase. Screen is not working and laptop is getting more nd more heated. I think i must go for legal procedure against the company. Not expected this type of faulty products from asus. I think legal authorities must take some serious steps against company.

Hi there, this is nakul. I bought asus zenfone max pro m1 (32gb variant) from flipkart on month of august. Few days ago i encountered a problem while charging when i got back to the mobile to check battery status. *pressed power button* it just flashed for a moment and then it didn't start up. Mobile didn't respond even on plugging charging cable so i tried to power on & didn't got any response. Then i went to a nearby authorised asus service centre (Dev technology, haldwani) who after two days called me up saying there is liquid found inside the phone (They didn't have any it guy to look for the issue at the time i submitted my phone). There is a barcode on motherboard which turned pink he said due to moisture & sent me pics which i completely disagrees as i am 100% sure under my usage there were no chances of liquid getting inside the phone. The only chances of moisture getting inside is fingerprint sensor only due to sweat or the staff doing it purposely to avoid covering up the cost of motherboard which is around 7k. The reason they're giving is unacceptable and i already told this in my previous mail after which i was asked for active repair rmn. Rmn as service center staff said will be given after i order for product (Motherboard) & have to make payment in advance. The thing is my phone is under warranty & at my usage time it was never dipped inside water or got wet in rain. It could be an issue of overheating maybe as during charging phone becomes hot (Btw i wasn't using phone while charging). It could be a case where they failed to find the issue so to avoid circumstances they did it purposely as it doesn't comes under warranty.

This is a complain against asus service center shillong. With my Asus Zenfone Max on warranty touch not functioning anymore. I went for repair but due to minor scratches the recieptionis scolds me against my complain. If this enterprise will continue as the service center then it is a huge problem faced by the customer in this area.Kindly handle this complain at the earliest.

I bought asus vivobook x510ua laptop from asus showroom in my hometown. It was great for 1 month and after that there comes a bunch of issues in it. It hangs a lot, it slows down, it's keyboard doesn't work properly, it's mother borad got changed once in its warranty period and still i am facing a lot of problem from it.
I am very much annoyed from this product as well it's services. The services are too slow that it sucks.
Please, look over my pblm and this is a defective piece, so exchange this product still it is in warranty period.
I will never recommend anyone to use asus products and it's services.

I have purchased asus zenfone 3 deluxe zs570kl last year march 2017, unfortunately i met an accident and my phone screen get damaged. I submitted the phone near by asus service center in thane maharashtra on 26/07/2018. They agreed to repair and delivery in a week, but till date there is no update from there side, today when i call they told they are not getting the screen or parts please come & collect when the part will available we will call you. Is this the way to handle customer. I want my phone repair asap. Do the needfull and tell me the way what to do.

I have purchased a new laptop from fliokart of asus and it has 4 gb ram and on the day i started it. It started freezing and slowed down and sometimes the screen go blqnk and flipkart said i have one year onsite warranty for this but i have not received any warranty documents. So please resolve my issue. Either repair my laptop or refund me the exact money.