Asus India Complaints & Reviews

I given my phone to service centre in Rajkot at dt.07th August 2018. Issue is display broken I want to install new display in phone. Phone model number is Zenfone 2(Ze550ml). Serial number is F4AZFG07V986. I m getting answer from your service centre is that part is not available. I m suffering from this issue from last 15 days and still not getting my phone serviced. So what type of service is this? Could not u satisfy your customer with service? Why r u doing much time in service? Its possible to get parts from anywhere in 15 days. So I m just requesting you to service my phone as soon as possible. I m not ready to wait more. And if not possible by you than give it to me in written. Hope for the best reply and better and fast service. If any issue than call me no my no. [protected] (Bhagirath vyas)

Hi,
I had purchased an asus zenfone max 3 on 13/aug/2018, but i can't used it for a single day because there was touch problem in this asus mobile from first day, then i submitted it in their servicing center, silchar assam, after submitting they said it will take a month for replacement. I never expect it from a company like asus. I spent rs.9000 for a new mobile but it will in my hand after a month, will i spend a month without a mobile, don't asus company have any responsibilities for their customer. If a mobile giving problem from firstday then asus company should replace it within a day, its their fault not customer's. I hope you will take a neccassary action to solve it soon.
Rma number - ini8j80061

It's a very bad experience with asus i will never buy a product from a company like asus.

Whenever i press the power button the led indicators turn on but their is nothing on display. After that i am not able to force shutdown it. Sometimes it turns on sometimes it don't. Mostly it don't. I also complained about it and its almost 10 days and they are keep on saying that they will do it and that they have ordered a part for my laptop but they are not doing anything. I am a college student and i need my laptop to study. My laptop is in warranty and they are not taking any action

Hello sir mene asus ki zenbook purchase ki thi vo meri one month theek chala uske bad uska usb port kharab ho gya to mene complaint krwai to phle to care wale one month kae bad mera laptop recive krne aae vo bole ki humare pas part available nahi hae uske bad unho nae vo part dal kr mughe laptop dae gye to mera touch pad kam nahi kr rha tha or meri window bhi kharab kar rakhi thi to mene dobara complaint dali uski to mera laptop vo lae gye the uske bad vo mera laptop 45 days tek dene nahi aae or mae paglo ki tarah unhe call krta tha her bar bolte the ki 2 din ya 3 din ab laptop wapis dae gye hae vo but mera part unho nae change nahi kia bolte hae ki humare pas part available nahi hae bes sir mera bohot pagal bna lia ap sab nae mil kr ab mae companey per court case krunga or mughe nahi use krna apka yae ghatia product bes bohot ho gya ab mae consumer court mae care krunga ab tumne jo krna tha kr lia ab mae krunga jo mughsae hoga
Mera name pulkit hae mae ladwa sae kurukshetra sae hu
Mera mobile number [protected] hae
Ab hum court mae hi bat krenge dont worry ab mughe mere pure pese wapis chahie tum chahe jo mergi bolo

Mein asus kaha laptop liya tha lekin jab se liye tab se 6 bar karab ho gaya kabhi uski keyboard, battery, motherboard, usb on/off botton, charge yeh sab change kar chuke haii or 2.5month mere laptop service centre me raha is wajah mere roz kaam kahrab ho raha or company wala bolte hai ki apki warranty apko koi problem ho toh service centre me jaye kya mera yeh kaam rah gaya jab warrnty me itne kahrab ho raha to agr warranty nhi rahi toh pata nhi abhi tak mere or kitne laga hote
Kya yeh laptop change ho sakta haii

Hi,
I have purchased the zen phone max pro m1 from flipkart on 19th july, very 1st mobile was not working and within time frame i have raised for replacement for the device as not working but flipkart people are making me fool and not replacing the same. There are network issue from day 1st, i have changed my sim card, reset all the network still having the issue, spoken to flipkart somany times, complaining on twitter, to asus india as well but nothing happen.

Thanks
Suryakanta nayak
[protected]

I have given my asus cell for repair to service centre rajkot. But centre executive gave me 5 days time & i went their but they told it is not completed, after that more 6 days yet till date it is not completed. They are not receiving my call. Not giving any reply. Rma no. Ijxhj70073. Dt.17/7/2018. They are wasting my time n money.
- pradipkumar
[protected]

Asus zenfone max pro m1 problem :

I ordered asus's new phone from flipkart zenfone max pro m1 (4gb/64gb) on 18/07/2018 but there was no cash on delivery at my hometown, so i gave the address of this delivery to my relative who resides in delhi and on 21/07/2018 the mobile received my brother in delhi, but i found my mobile yesterday evrening (25/07/2018). Mobile was absolutely packed. As soon as when turn on my mobile i received phone update message, then i updated the phone and then again turned on my mobile then i got some problem in the fingerprint sensor of mobile and also today the mobile screen suddenly became completely blue and mobile is off and it's no longer going on.

The issue that I have experienced was: MY LAPTOP is been damage four times in 15 months period. I have given my lapot for repair for 4th time i have given an attachement of the receipt of rma no. and i am feed up with my laptop.
every time it goes for repair my daily work is hampered and it causes me a lot of problem.
As if i have made a biggest mistake of my life by purchasing asus product.

It occurred on: 19/07/2018

If possible can you replace my laptop with a new laptop.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

chiranjiv surana

Product, where purchased or serial number: X540L ASUS LAPTOP
Previous SR number: G9N0CX21D163388

I bought zenfone 5z five days ago after a long research even after knowing the fact that it doesnt have the weather proof protection. I was handling it very carefully. But shockingly I realized that it cant even resist the moisture. This mobile is completely dead now. I kept this mobile in my trousers pocket and put the rain suit on top of it. It was raining and hardly I traveled 5 kms but it got dead by that time. I am really disappointed with the quality

I bought the leptop of ASUS brand, eight month before and from the last month, I found that the keyboard of the leptop is not working properly. Most of the switches are not working. Even, the leptop does not work properly, like- my files automatically deleted. As a customer of Asus it makes me very disappointed. I request you to change the keyboard as soon as possible.

My laptop is showing boot error and not detecting the hard disk.It is still under warranty and It has been 12 days since I registered my complaint
You say your engineer would visit in 2days but they keep saying me your parts are on the way and as soon as we receive them engineer would see the laptop.
But sorry sir it is difficult to believe anything in India would take 12days to reach somewhere.
It is final year of my college and all my project details are in my laptop and I have to travel to another city for my training but just because of your delay i am stuck at my home and can't make any progress about my work
Sir please you guys should understand the value of customers time and atleast first send your engineer to the location even without parts so he can actually determine the problem instead of just guessing it and making us wait.

I bought a new vivobook. Sr. J1N0CX[protected] on 29/5/18 from the authorized dealer. The keyboard, screen hinge and touchpad were defective. I returned it to the asus service center on 3/6/18. On 6/6/18 they gave me the DoA letter and asked me to deposit the old sealed laptop with the letter to the dealer for a replacement. I did so the same day.

Till now I havent got my replacement as the dealer says Asus are not giving him a replacement as prices have increased. 4 calls to customer have only resulted in me being asked to wait.

Terrible customer care.

Dear sir

This is regarding repairing my asus zenphone by m/s info solutions & services pvt. Ltd. India

I have given my mobile phone for repairing on 2nd may 2018.

Till date we have not received any message from your service center for date of readiness of my phone.

I have very fade up from asus service centre, due to there is no any facility for repairing of faulty phones.

I would request you to please look in to matter & arrange for delivery of my phone as earliest as possible.

Thanks for your co-operation.

Best regards

Sandip kumar
[protected]/
[protected]

We are highly disappointed with the sale on flipkart for asus zenfone pro max m1. We were just online to purchase the particular phone but within a minute the phone goes out of stock. This is not the right way to launch your phone through sale which goes out of stock immediately. Hence i request you to bring the phone exclusively on flipkart so that all users can buy it easily. And stop selling it through sale which last long only for a minute.
Thank you.

Dear sir,
I r p ahirwar bhopal purchased a asus mobile on 22.08.2017 (Order date) online. Its charging slot became loose and sometimes battery is not getting charge. I went to your authorized service centre, in mp nagar bhopal i. E. Techmate enterprises, bhopal. Mobile is under warranty period. Your technician/service engineer is telling me that first approval will come from company afterwards part will be dispatched and it will take atleast 5 to 6 days. If i agree for cash payment then he is ready to change the part within 5 minutes.
My question is that, if company approves the part then it should be replaced immediately by your service centre and should not take 5 to 6 days. It is unnecessary mentally harassment of customer. Kindly do needful immediately to avoid any litigation in future pl.
Regards
(R. P. Ahirwar)
Bhopal (M. P.)

I have submitted Zenfone 5 model no ZC500TGIT015WW to repair at GUWAHATI authorized service center. Fault was rebooting continues after error during system update. They quote me 5800 for mother board replacement. But, after rejected by me, I took the handset back. Accidently it fall down from my hand and after that working fine.

Why this is done by service center. For that I had to buy new hand sent for Rd 15000. Who is responsible for such false estimate.

Twice I mail this complaint to service center. I got no response. Please review and revert.

Regards

Debojit
[protected]

Dear team,

I bought a battery through ebay on the last december. Model name mentioned in subject line. But it is draining fast and getting discharged on 30% charging. I think the product is waste of money. Battery never getting charged to 100%. I am facing issue not only for me and my friends as well. I was very unhappy with the product. Please let me know where i will get the original battery.

Sir i have purchased an asus laptop from a certified store in trivandrum, kerala on 27 may 2017 and registered for asus "back to school" offer in which they are supposed to send extra 3 year warranty card within 20 working days after payment. Now its been almost 1 year after the payment and till now i have not received any updates on the offer. This is the worst customer service i have ever seen. They should refund the amount that i have paid if they are unable to provide the service they offered.
My ticket number-bts103898
Payment had been made to - kestone integrated marketing services pvt ltd
Atom transaction reference no[protected]

I have bought a asus rog gl553vd laptop...its only 8 months old..it is very slow, overheating, and crashing os.and its speaker is producing some kind of weird noise..its a terrible situation...as i am working, the laptop suddenly crashed and its not rebooting...as i went to the customer care, trivandrum, They are saying they will try to look at the complaints in 7 working days, which is terrible, and they are also saying that the data is not recoverable..i know that the problem with the laptop is severe..Its under warranty period..Do something about this plz..