Asus India Complaints & Reviews

Sir, i have complain about handset under warranty.
1st time i have gone to customer care my mobile is not switching on, so they have changed the mother board.
2nd time both sim slots is not working. So they have updated software.
3rd time again mobile is not switching on.
I want mobile exchange. Or else i have to take matter to customer forum. Or i will take level action against this.
Mobile imei no=[protected]br...

I have given my Asus k510sm laptop to this service center on 6/7/2019 and I am writing this complaint today on 5/9/2019. It has been 2 months they still have not fixed my laptop. I have constantly tried to reach them they are not offering any help. Please someone help me get my laptop back and if anyone can tell me what to do with this people. For now I just want my laptop back. Help me....

I bought a laptop from amazon on the 31st of august, and it has trouble opening. The screen remains black for 10 minutes and the majority of times it doesn't open until i restart it multiple times. Even in general when it opens it takes ages to get to the home screen. The overall performance seems to be exceedingly slow. I read some suggestions online which said to press the fn+f2 key to resolve it. But even it doesn't seem to work 9/10 times...

Date of incident - 1/ 9/ 2019

There was a new update available for my device but the moment I completed my update my device touch screen was not responding, before this incident I was not having even a single issue with device except little heating problems, it was working just fine.

I have all smartphone in my home from asus only. Recently I bought the same model for my sister last week. I haven't expected...

I am complaining regarding my system that I have purchased on 05july, 2019
After purchasing from 15days it's occuring problem. I have complaint against in service center itself but nothing to be going okay.
It's occurr lots of problem like not able to transfer data .. system hanging, battery backup, not able to opening my folder. I have complaint over and over in customer care but they aren't helping me out. I went to service...

I had bought an asus zenfone max m2 pro for 14000 on june 2, 2019. It worked perfectly fine for 2 months after which now it suddenly stopped working. The screen is none responsive despite repeated attempt at rebooting the device. It is a shame that a product with such high end features should stop working altogether at times when competitive products are coming up. Please resolve my issue as soon as possible because my work is in my phone!!!...

Hi,

I bought asus x441b laptop while i was moving out o[censored]sa in the month of july. After coming to india i realized that this laptop having the booting problem, instead of opening the windows screen it is always shows bios settings.

I have contacted guntur asus service center on 26th july to fix the problem with my new laptop, they said this new laptop has the problem with booting and need to replace the part...

A laptop was purchased from asus in february of 2019 and the motherboard unexpectedly died within 3 months of purchase and for this it took them one complete month and two replacement motherboards and a new display to get laptop in working state, after this repair the laptop ran hot and thermally throttled even for light tasks like web browsing and after replacing the heatsink the temperatures increased and the problem faced earlier was now...

I have taken the loan of 1200/-and was under assumtion of due on 6th september.
The tc called and he was very rude and started talking rubbish with abusive language i have recorded the call and i am even complaining to consumer court for the same. They said they are calling from delhi branch. His name was rajveer as said is the manager and even his colleague was there who was abusing me very badly.
I will dispute this matter...

I purchased asus zenfone max pro m1 on 24 july 2019 but it's not getting on. I don't expect this type of service from a brand like asus. Kindly replace it asap. I'm available at [protected]. I feel it's an injustice to customers who believe in the product & corrupted sellers. These sellers should be sent to jail without fail. I don't want to use any bad words but it's completely unfair that someone is trusting u & buying faulty product from...

I had used Asuspromo.in to avail there offer of 1 tb hard disk for 2499 promotional offer back to collage.
The promotion is run by KEYSTONE INTEGRATED MARKETING LIMITED. Atleast that's payment goes to.
I have written them 9 mails in past with no response .
After writing multiple emails to them concerning the product not received . I have received no response from the [protected]@asuspromo.in or [protected]@asuspromo.inbr...

Hi, i am a customer using the asus 5z (Known as the asus zenfone 5z). The phone is truly a good one but recently i am facing some issues from the phone's internal microphone and earpiece. When i call someone, i frequently get back a complaint from the reciever that they can't hear my voice clearly. I had to almost speak at a very loud voice so that the reciever can hear my voice. Also sometimes i can't clearly listen to my caller and a little...

Hi team,

I have purchased asus laptop recently and since beginning it is very slow in performance it takes ages to load up and once it gets open it takes time toh get everything ready and when i try to open anything let’s say edge then also it take few minutes to open it i have other laptop but it never take this much time. If i try to open a picture as well it takes minutes to open and it gets stuck automatically whenever...

I have bought an asus rog series laptop last to last year in december and till now it has had its screen cracked like 3 times. Even warranty doesn't cover that. It's not because of some mishandling because i had kept it in a foam cover inside a foam packed bag with screen guard and key guard inside. Yet this has happened all the 3 times. The problem is supposedly with the manufacturing now because all of the padding and support to not get...

I purchased asus laptop online from flipkart with an offer "back to college". I went online on asus website and registered for the offer. I uploaded all required documents. It was on[protected]. Then i received an email from asus offer redemption team that my offer is on hold because invoice copy is not clear. I emailed back the same invoice copy and they found it clear but asked for i'd proof, then address proof, then kept demanding something...

I have submitted my mobile in service center on 05-jun-2019 and got standby unit. Visited the service center on 10-june to collect the mobile and found issue not resolved.

Service center personnel don't even understood the problem, they just flashed the software. I explained and shown the issue to them in 10-june and left my device service center.

They opened new rma on 12-jun-2019, till now there is solution...

Dear sir/mam
I am prashant roy an architect. I have been a loyal customer of your product for the past 2 years and i never went for service center,
But this time it was needed to go there, and i am very disappointed.

I forgot about warranty of my laptop. It's still under warranty, unfortunately till tomorrow.
I went to the service center which is in faridabad sector 37.
He asked me about warranty,...

सर मैने फोन खरीदा 6 महीने पहले किन्त हर 1 से 2 महीने मे फोन खराब हो जाता है कई बार शिकायत किया पर उन्होने कोई कार्यवाही नही किया हर बार कहते है सही करके देंगे काम छोडकर आने जाने...

Hi,
I am using asus zenfone max pro m2 from almost last 6-7 months. I have already update my 3-4 times as per system updation given by company. First 2-3 update was good but after last update i am facing some problem with my handset. Noticing that battery backup reduced to almost 10% from before. That is not the major issue. The most important matter is calling sound mean hearing speaker sound is reduced to atleast 50%. This horrible...

I have bought 'asus zenfone max pro m1' in 31st may, 2018.
Since i was using it, 4 time touch screen was not working whenever there is new software update from asus. The bypass i found was 'download and update' and reboot cell. It was 4 times during its warranty and solved by myself.
Now, after 15 days of warranty end date, same issue occurred again. I though to do bypass. But this time there was no new system update available....