Asus India Complaints & Reviews

I bought an asus laptop for my college studies. I am facing battery issue from starting. I contact asus customer service and they arranged a service and replace battery by new one but i think they putted the second hand repaired battery not new. I am facing the issue again the bettery related problem is :- battery percentage decreases rapidly in seconds like countdown is going

I bought an asus vivobook last nov 25 from oxygen digital shop, kadavanthara. It had some booting issues and battery charging issues which we brought to the the oxygen store in a month. They said it was an update issue and returned it in 2 days. Again the same problems started happening, the battery just wouldn't get charged even if you plug it in for long hours, also few letters wouldn't work. We have called them up many times to see what could be the issue, and they usually brushed it off saying it's an update issue. After being fed of really slow system and battery charging issue, we finally took it to the store for servicing and they said they will look into it on our insistence of dropping it off there. What they said could be fixed in 2 days, they didn't even bother to call even after a week. When we called up, they said it's at the asus service centre and we can't do anything because it is still in warranty period. The keyboard had some issues and they will return it in a week. Brought it back and after a month's use, it's now showing different issues of not opening after the screensaver. Took it to the service centre only to having them mocking at us as if we are the only people who have this issue. Later we checked out to see a lot other people who bought this laptop have had working issues. It's almost a year now and i have a lot of work pending that only asus can be answerable for selling such a faulty laptop. I had always been a pro-asus user for so many years and i have never been more disappointed. If money had grown on trees, i wouldn't have run behind this one for a year now. Hope asus will take some action to compensate my valuable time and patience.

I bought the laptop on 29 may and till now i am facing the problem and its 5 month and the asus higher team staff is scamming me by say that 1) because the product is only in repair warranty not replacment warenty.2) because it is glbal purchase 3) only a asus staff will decide to give a replacement or not and already i have taken 3 services of service center

Hai, i have bought a new asus gaming laptop rog strix g in last month.
But in that there is no useful software is there. I have already a home base window 10 software is installed.
For example:
No window office is preinstalled on it.
And also it doesn't have a license. Why my system doesn't have license for ms office.
No window defender: mcfee. So please try to provide me ms office with license software.
Please concern this problem and remedies.

Asus cheated me by sending a faulty device and now they are delaying their service. My gaming laptop's display was not working within 14 days of purchase and when i give it to asus service center kottayam to claim the warranty they assured me repair within 3 days and now they are telling that they don't know when it will be repaired. They are saying that spare parts are not available and i should wait for indefinite time. Its not my fault for their lack of spares. I want a replacement if they cannot service it within the assured date. I gave my laptop for service on 19 october and its been so long. I can't wait more than this or else i need a another laptop to be used in this mean time. My rma number is inxwka0135
Also the service guys in kottayam is behaving improperly.

I had purchased asus vivobook x507ua-ej838t on 30 sep 2019 through tata cliq. I facing a challenge while connecting to wifi. I am able to connect wifi when its placed in the range of 2-5 cms of the router. This challenge was taken up with tata cliq however they have advised to speak with asus service center for solution. Please call me on [protected] or mail me at vinayak. [protected]@gmail.com for taking this forward and resolving the issue.

I have put my complain about my laptop that its battery is not getting charge and about that its getting hang i cannot use any application.

But everytime i call customer care they just give me a complain number. Since 3 months i am getting fooled by them. How can i repair my laptop?

I cannoy use my laptop and its brand new.
How can i resolve this problem?

I got my asus laptop on 3rd october 2019 whose speaker is completely not working that replaced by today on 17 oct 2019.
Speakar of this laptop is working but dead slow it is not clearly audible even on 100 percent volume. This is very embarrassing from asus i replace my laptop in 15 days even i'm not able to use my laptop.

Kindly lookin to this and resolve it as early as possible

Thank you

My mobile asus zenfone max pro m2 device shut down automatically and never open hence i summit mobile in asus service center on 20/09/2019 with rma number. Srasinmet[protected] and told me that you come after 4 days to one week but till date my mobile not repaired

Hence i loss my money in many types of account working in my mobile due to none availability of other mobile

I brought ASUS laptop fx503vd on 27 may 2018 with 24 months onsite warranty but when I tried to resolve the battery issue which I faced from day one of purchase, ASUS customer care started making excuses and sent irrelevant emails as to how to tech things to the laptop and get it corrected instead of sending a technician to look into it. I raised multiple requests in 2018 but none of them were processed. Yesterday(09 oct 2019) too I tried to raise a ticket with their India customer care: [protected] but was surprised to hear from their customer care that the said laptops warranty is null and void and ASUS donot give 24 months warranty on its products. I tried to reason with her with proofs of invoice and laptop sticker from ASUS itself but in vain. I asked her to raise a ticket anyway and let the ASUS technician see my laptop and she took the address and all other details and allotted ticket number: A[protected] which also looks like a fake just like ASUS products. I haven't heard from anybody from ASUS side. So people needs to be beware before buying ASUS products, particularly from flipkart as they too aid ASUS's fraud activities and suppress truthful reviews about ASUS products. I have attached previous communications with ASUS here and how their online system is so made so as to divert and scuttle any complaints or service requests coming to ASUS.

I had received defective laptop from flipkart on 3rd october 2019, i had raised a replacement request regarding the same. Technician visit was carried out by flipkart and asus on 8th october 2019 and the technician has acknowledged the problem and gave the do. However since then no update from the part of flipkart has been done. Neither the status of my complain is changed nor did they acknowledged the technician visit.
Flipkart is the worst e commerce site when it comes to customer support.

Order id - od[protected]

We are give mobile for servies in rajkot your companys service center 45 days ago and give me date on 9th october getting mobile but we going service station still not give me mobile and told me company was not sending part so your mobile is not repair
Now if you have not parts doing replace and if you have part repair my mobile
Your company service center nobody give write answer
And my number [protected]
Coonrect this number
If i not get my mobile in two days i am doing police complian i have invoice and your company service center receive copy and my mobile is new just 6 month old

My phone's rear camera is not capturing the portrait photos from last month and i am very disappointed by the performance of this mobile phone. L request you to solve this problem as early as possible. Somtimes the phone get heat and start lagging and also the display turn off wheather there is cold.in portrait photos the edges are not properly detected and exposure is not well maintained. So please work on this issue.

I am one of the loyal customer of asus zenfone series, since my first smartphone was from asus zenfone 5. After that i replaced it with zenfone maxpro m2 by finding its battery capacity, speed and looks that appeal me.
After my purchase within 1 year i experienced multiple issues like, reverse charging, battery is not giving backup even for 1 day, charging very slow, at the time of voice call the network automatically off even during call also. Finger print is very slow.
I am not satisfied with this product and i show it in the service centre for possible repair. However the service centre is taking too much time to resolve these issues.
Being a loyal customer i am very much sorry to say that i will never buy any product of asus including laptops. And also not suggest anybody to buy. After my purchase of this product i had suggested 04 of my friends to buy and they also bought.
Please respond asap.

5 months down the line and 2nd time i visited the service center.
1st time os issue, 2nd time phone is dead and they have to replace the motherboard.

Phone given to service center bangalore f1 solutions 30th sept 2019. Till today they havent fixed the phone not they replace the phone. It is under warranty and it is the worst service after sales from asus.

I hope this message is seen by dinesh sharma.

Contacted executives
Ankita - manager - no response
Nani - executive - no response
Kunal - did not get back on me on the issue - called as senior (Lol)
Shishank - did not transfer the call to manager to speak to (Kunal)

What more to say about this??? Worst asus.
They are wasting the customer money and with not a single shame on holding the responsibility.

I bought microsoft office 2016 on asus redemption offer on 16th february 2019.
Ticket number - aco137464
Asus model number - ux331ual-eg001t
It’s been told to me that, i will get ms office within 45 working days. But as of now, it’s been more than 7months. I haven’t received the product yet. After repeated calls and emails both to asus customer support and also asus redemption. They didn’t gave any satisfactory answer. Initially they told it was delivered, after i told i even didn’t gave address, how they deliver it. Then they apologised and called me, sorry for mistake. We will now take the address and fix the issue. And update you as soon as possible. But after waiting for more than 2 months. No updates from them. I again contacted customer care. Again they said same thing. We can’t solve this. You have to mail our asus promo support teams. Their you will get solution. And still i haven’t received any mail from them. Tired of this and regreting for purchasing from asus.

I ordered asus rog phone 2 via flipkart on 30th september. I know it's showing it will be delivered on 17th oct. But my problem is i sell my old phone to arrange the money to bye the phone.. Did you guys know the status of my phone, is it really take that time to come then i have to borrow my friends phone to use. And if you guys abe to ship the faster then please please do it. Please help. Thak you

The most anticipated phone from asus, asus zenfone 6 (Asus 6z) was dead in mere 'two months' from date of delivery.

The service centre people say, 'the mother board is dead.' omg! This so called "premium phone" could not handle 2 months properly.

The service centre people say, 'it would take atleast 5-7 working days for repair.'
That's okay, but on the 5th day, they say, it would take a minimum of 15 days more and they do not offer any replacement for that time.

The toll free people say, they cannot help in this case.

So the most liable person for all the problems is 'me' because purchased a new brand phone which has no market value, no market knowledge.

I recommend people looking to purchase this, they should either purchase a brand worthy phone, and but for unbranded phones, i. E. Asus.

Feeling pissed off.

I purchased asus fx504ge-en224t with serial number - j6nrcx03707424g from amazon on 20th march, 2019. When i started using my laptop i considered it to be in it's 100% condition because i didn't know any better but over the period of time i started observing decrease in the speed and suddenly my laptop stopped working approximately after less than 2 months from the date of purchase. I took the laptop to the asus service center - jsb computers jalandhar, punjab and mr. Jagmohan changed the motherboard saying it was completely fried. This is the first time i took my laptop to the service center and the motherboard, the main part of the laptop was replaced.

After this, the problem kept on aggravating, the performance of gpu kept on deteriorating.in games like in 'counter strike - global offence' i was getting fps of around 120-150 which declined to 70-80. Similar decline happened in all the other games. I performed a benchmark test on gpu which shows significantly less score as compared to my colleague's laptop who have the exactly same model of asus laptop. The score was almost 1/3rd of my colleague's laptop. Also my laptop was heating up so much that if i connected my pen drive for even 5 mins and took it out o[censored]sb slot i was unable to hold it. Because of these reasons i again took my laptop to jalandhar service center for the second time in the month of august.in the second repair they changed cooling pads saying that cooling pads had melted. I was told my laptop is in 100% condition and took it back.

After going home and checked the laptop after installing my softwares as the disk was earlier formatted i observed that all the earlier problems were still pertaining and again took the laptop for repair within a week. This is my third repair in less than 6 months. They told me that my cooling pads melted within 2 days - which is not normal. This time both motherboard and thermal pads have been replaced and even after 2 weeks in the repair center, i facing the same problem and the service center is unable to give me any kind of solution. My laptop is still in service center and they still haven't been able to identify the cause of the problem, let alone solve it.

Kindly note that in a short span of 6 months motherboard and cooling/thermal pads have been replaced twice. This is not at all normal, i spent around inr 80, 000 only to receive a defective piece.

I have sent this email to the highest level in escalation matrix only to receive this reply:
"dear valued customer,
I am sorry for any inconvenience has caused.

Dear jagmohan,
Please share update. Please resolve issue on priority. If need any tech support so contact to tech team. If any issue please let me."

Three days later, still no action or other response from their side, even when again an email was sent to them.

I gave my phone on 11th september 2019 in F1 Info Solutions&Services Pvt Ltd At that time they told isssue was with charging board need to replace with new one they will try to give my phone on 14th september and not even inform me about my phone status on that day. I made a phone call to that service center on monday evening they said that your phone service was not completed part was not there and they are saying that your phone was facing a issue with mother board we are checking on it they said that we will give your phone by wednesday so i made a phone call to that service center they said that parrt is available will give my phone by wednesday evening i;e 18-09-19 said by Mr.Vikram but they are not informing me about my phone status and not responding to my phone calls