Asus India Complaints & Reviews

4g is stopped working after updating to latest firmware.

I called my network provider, check my sim and network and have no problem. They said 100% is your phone have problem.
Suggested me to put my sim card to other phone then its work, pick up 4g straight away. I put my other sim card to my asus phone and won't work and won't pick up 4g.
I am having the same problem since the last october 2018 update. I emailed...

I am a student pursuing architecture, 4th year, from ggsipu, delhi. I purchased this expensive notebook from my parents' savings as my field requires the usage of heavy softwares. This laptop has been giving problems since day one. Just after 4 months from purchase, it's motherboard crashed and had to be replaced. Ever since it has been overheating and crashing. I am unable to use any basic software, without it crashing. I have taken it to...

Dear sir/mam. I have bought a laptop with device name laptop - rbnpmvk9 from tej computer, ranchi one and half month ago. Now i am facing problems that while working it's screen bifurcate and start vibrating. It's occur 2 to 5 times daily. Suddenly become slow... So i m requesting you to take proper action or try to refund my money and take back your products.
It is not user friendly.. It's total mind wash of tej computer sales man...

I had bought an asus laptop extended warranty on 26.09.2018 from http://www.asuspromo.in/ during the offer period and paid inr 2000 for the same. When contacted them over email "[protected]@asuspromo.in", got confirmation email from asus that i will receive the warranty extension code by 16.01.2019. But since then, i have tried calling them on "[protected]", but they never pick up the call and don't even respond to the emails sent to them...

When a technician from your side came in person and checked the mobile, he didn't register a complaint.. He just said that the model quality itself was poor and left... But later when we checked with asus certified service centre, they acknowledged that the handset was faulty and i have also attached their statement for your perusal... I request a complete refund or a way to order some other phone as replacement even if it's costing more......

Respected sir/ madam,
I have purchased asus n300 rt n14u hp wireless - 3-in-1 router/ap/range extender (Black) from amazon.in and following dealer on 28-aug-2016.
"the peripheral store
No. 67 b noombai village poonamallee high road chennai - 600077
Tamilnadu india ([protected]@theperipheralstore.in)".
Vat : [protected]
As it stopped working i sent to authorized repair center in pune i. E. "rashi peripheral,...

I received new asus zenfone max pro 1 via flipkart on 16th oct 2018.
Warranty expiry till 10th oct, 2019.

On 30th dec, 2018 phone stopped working. (Approx. 42 days old)

Submitted to asus service centre in pimpri, pune, maharashtra.
Received call from them next day saying that phone is completely dead & none of its part working &
Repairing expenditure will come more than the buying price.br...

Dear sir,

We have ordered asus vivo book model no. R542uq-dm252t, order no. Od[protected] dt.11.02.2019 time 10.19pmfrom flipkart, which we received on 14.02.2019 invoice no. Fa ch[protected] dt.12.02.2019 time 4.46pm.

As per instructions we charged it for 5 hours but it was getting charged, due to which we were unable to start laptop.

We immediately complain to flipkart about it, after...

I have purchased this phone on 13.02.2019 & delivered me 15.02.2019. I have face problems in contact application, there is no phone contact & device contact, sim contact features. It support only gmail contact.in phone, contact is a basic features. Do something for this problem.in this connection i call your customers care today. They are helpless....

Issue with gorilla protection which is coupled with its display-

Problem statement: i was dropped my max pro m2 mobile phone accidentally from my pant pocket which was 3 feet distance and corning gorilla glass has damaged severely but my mobile display and all other functionality works well & good.

When i tried to reach asus via toll free, they suggested me to reach out to chennai-egmore & mount road service...

Happy evening

My asus laptop is having lot of problems when i was bought at that time to till now, i contact the customer care and i logged the complaint. Till now it is not resolved, no one is taking the responsible for my problem. Kindly resolve my below mentioned points.

1. While using automatic power off
2. To much of heating
3. Hanging
4. Too much of loading all times
5. Software...

I have purchased the asus zen phone last year through ebay.in, since then my phone is hanging several times, messages are not outgoing properly, now the camera is not working. Even after my phone is factory restored some issues resloved but now even after severl times rebooted camera is not working and the phone is not properly recharging
Contact number is [protected]...

I had purchased asus zenfone max pro m1 on 11th october 2018. It is having 32gb memory and 3gb ram with finger print scanner unlock and face unlock and lot of bla bla and fake features. The moment i started using this device it caused only disappoinment to me. None of the features is working properly even i need to pause cmera for 5 to 7 second after clicking a snap otherwise the photo becoming hassy... Neither the keyboard nor the file transfer...

I had deposited my asus ze500 kl for replacement of touch screen with f1 info solutions & services private limited, jaipur, rajasthan (Authorized asus service centre), on 20 sep 2018. It was in working condition and was shown to the individual at the reception who issued the receipt under the job no: ing6j90215.
I was informed that the set had been opened by unauthorized vendor. I told the concerned person that the mobile phone had...

I participated in asus diwali redemption offer and my ticket no is adw121468
After successful payment it said that i will be getting my goddie and warranty extension within 45 working days and evem after 65 days i haven't received anything and on 21 jan 2019 i received a call from the courier for my goodie
Which was coming without any prior mail or notice about dispatch no
When i got that i plugged it to my laptop and...

I have paid rs.599 on[protected] for a goodie (Jbl go2 bluetooth speaker) post purchase of a asus laptop dated on[protected]. Asus india promised me to sent the goodie on my registered address within 45 days. But till now, even after 82 days i haven't got the goodie delivered to me. Adding to it, no one from from the customer support picks up the call and nor reply to the emails that i've send them. Please notify the concerned asus india...

I have purchase asus tuf series gaming laptop on 4nov2018, apply for warranty on nov16, 2018 it now 2 months and above till now not getting any response asus india about this.
I have call multiple time but the call is always busy and email is send that got reply to be provided in 15 days it now also 20 days from that day.
My ticket id is adw126028.
It will be helpful forme if i get it as soon as possible....

I bought an asus laptop on 17.11.2018 from asus authorized dealer in kolkata. I got a diwali offer with the laptop wherein an option was given to buy a extended warranty and jbl speaker as goodie for rs. 1098/ — . I got confirmation email from asus on 30.11.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them, but...

I bought an asus laptop on 31.10.2018 from Paytm . I got a diwali offer with the laptop wherein an option was given to buy a extended warranty and JBL speaker as goodie for rs. 1098/--. I got confirmation email from asus on 31.10.2018 regarding the payment and they promised to share the goodie with in 45 working days. But since then, its been more than 45 days, no goodie received. I have tried calling them, but they never pick up the call....

I have applied for the asus diwali offer for which i have paid 1999 for gift and 1499 for warranty extension. The asus promo was promised to be delivered within 45 days and it has already been 64 days and i still haven't received any gift and also in past week i have also sent them 2 emails for this matter but they have not replied yet. Their email is [protected]@asuspromo.in....