Asus India Complaints & Reviews

Dear sir,
Zenfone max pro m2 accha mobile phone hai but isme 5000mah ki battery hone ke baad bhi ye acche performance nahi deta hai isliye aap jaldi se battery optimisation ka update kare taaki humne jo paise is phone me invest kiye hai uska fayda hume mile aur aapki company ki reputation bhi khrab nahi ho. Battery drain ki problem bahut hi jyada hai. Please iska jwab jaldi dena. Best of luck.

I bought a ROG GL503GE back in June 2018 in Kolkata, around mid December the fans started to give some issues, so I called Asus Customer support and lodged for a home inspection. Upon arriving for the inspection the agent in question could not identify the issue and decided to take the device with him to the center for further testing. Upon questioning about the need for data backup, the agent replied that the data partition of the HDD was safe and no change to it was required. As is with the particular model, the SSD has the OS and the separate HDD was partitioned for different data storage. They said that the hdd was safe from data removal. They proceeded to perform a system reset without consultation and formatted my data drives as well. This has led to the loss of important work data from my system. Also, my OS has been downgraded from Win10 Pro to Win 10 Home. I demand data recovery services to restore my lost data

I had purchased an asus laptop in the month of november (8th). Post that i had applied for an asus promo offer which included a seagate hard disk, gaming mouse and extended 3 years warranty.
I have been sending out emails to them but i did not receive any reply back.
On 27th of december i see that they have refunded the amount that i had paid for the promo offer.
The reason i purchased asus laptop is they had a pretty good promo offer and now they don’t own up to it.
I request you to take serious action on this. This is not the way they should be doing business or treating their customers.

20 december buy ka asus zrnfone max m2
At 22 decemnber deliverd the product then in 30 december the mobile music spekers were not work proberly..
So i request ko accpted my complain and repair my mobile phone.
In our city no any service centre were available
Yo will be come to repair my moblie phone i have h mobile phone bill tis mobile has a 1 warrenty spekar were not work probarly anybody call me they were cann't ring probarly there speakr sound is ringing very roudly some time the speaker were not ringing the phone somedays the phone working proparly then the mobile phone not working proparly...
Repair my phone

Purchased asus g750jm somewhere in the second half of 2014.in 2018 november encountered a problem with the battery.
Service centre person in pune checked and informed that the battery needs to be replaced. Took an advance from me to procure the battery. After 10 days informs me that the battery wont be available. I tried to get in touch with customer care wherein they also could not help and were not aware if the product was tagged as end of life. I even reached out to the escalation team a link to write your concerns to senior management but absolutely no response.

Extremely agitated by the attitude of asus towards after sales service. I finally managed to get a battery from the grey market after paying a premium. Would never recommend this product to be bought in india.

I, raj tilak for delhi, mangnol pur-110083
M asus zenfon max pro m2 device purchase karna chahta hu
Lekin, muje mere ek friend n bataya ki isame update k bad bahut problem face karni pad rhi h like as battery drain issue, screen touch problem, face and finger lock or heating issues bhi h. I want to purchase this device but its has many bugs in this device when using max pro m2.
I accept plastic body there is no issue. Notification led light with triple slot is best specification. Lekin mobile running m bugs nhi hone chahiye this is a large break deal to sale. So please solve running bugs because i like max rpo m2 & want to purchase this device.

Asus had hosted an unbeatable fan club contest in december. The results were supposed to be announced by the 31st of december but are still pending. Asus doesnt reply to tweets, dms, facebook messages and emails. I have been tweeting them continously about the same but they do not reply. Moreover, the people on the helpline are clueless about the contest.

On 24/12/2018 i ordered a laptop which turned out to be defective and i requested an immediate return (Processed on 25/12/2018) and very conveniently the company said it would look into it (Technician visit) before 30/12. Today it is further extended to 31/12.

My point: it takes corporations 2 days (The product is a flipkart exclusive guaranteed 2 day delivery in my address) to delivery a new product but 2 weeks (?!!!) to resolve genuine and immediate issues from converted customers. Clearly fleecing customers and increasing revenues are priority no.1.

Request immediate resolution through product replacement (Flipkart has conveniently denied return and my money saved over a year is now stuck with them during this crucial holiday season).

We bought one loptop from kaathar on 8 th dec 2018. We are the indians so we received on 21 december. When we opened and checked it is in the problem of screen flicker display flickering etc. When we are approaching service centre they replied the mother board is damage. The cost of laptop is 48, 110rs in indian value. Now it is in the service center. Please give answer for our difficult conditions immediately. Otherwise we will go for the next process. The service centre conduct no [protected] salem tamilnadu india

A very disappointing experience buying an asus notebook.

I bought a new notebook 2 weeks ago and the audio (Both speakers and headset) don't work. I tried updating the drivers, downloaded the realtec drivers from asus site and installed it, did everything i could without much success.
I did a chat online with asus customer support. They were completely clueless as well.

I wonder what kind of product testing you do before shipping : (
In any case, any tips on what i should do to get this notebook fixed?

I have visit to Asus service center(F1 Info solutions & services pvt. Ltd.) Nagpur for repairing purpose & I have purchased battery & paid full amount in advance.
RMA No. is INH8JB0297 on dtd. 23/11/2018. Approx. one month passed but still i am waiting for battery.I have many times contact to service center but they are not giving exact date to replace my battery.Please resolve my problem.

Its been 1 year since i bought this laptop, and it has many defects such as battery failure, slow performance, some keys on the keyboard are not working properly too. I had total faith in the brand and that's the reason why i bought the laptop in the first place. But i need refund as it's not worth buying such terrible laptop or repair it free of costs at the very least.

Booked a complaint with asus for service. Asus provided third party service enginner, who took my laptop and lost all my data. When i contacted asus service center for support they said they cannot do anything. How come the service engineer lost my data without even intimating me. Tried contacting asus no of times to help recover data and told them no of times that data was very critical, in spite of follow ups, they didnt do any thing, they misbehaved as well

I had purchased Asus Zenfone Max pro (serial number - J7AAHF02Z7848TJ)on 27 August 2018 from Flipkart services. After approx 20 days, ie: 17 September I found the phone switched off early in the morning. I kept it on charging for couple of days but still it was not responding. Later I visited your Borivali Asus service center (the mail ID which I have kept in cc of this mail) and logged a service repair complaint Abt this issue. Mr Rohit, who was in charge of checking my phone, checked the phone and told that it will take 7 working days to get the issue resolved. You will get a call to pick your phone after the repairs are done.

I didn't receive any call from their end so later I called after 8-9 working days and service center guys told me that the motherboard is damaged. It will still take 21 days for the issue to get resolved.

Later after 25-30 days approx, I collected the handset. It was working fine, but again after 10 days, I started facing network issue in the handset.

It is a single sim inserted Jio number so I called Jio services from my other number to enquire about this issue. They said that please get a new SIM card for ur same number from our Jio store, and the issue will be resolved after your new sim card is activated after an hour.

I did the same, but still the network issue was not resolved. Later I inserted my other Jio simcard in that defective handset. I didn't get network.

So the Jio store executive told me that this is a handset issue.

Later I visited your same Asus service center and reported the issue.

(RMA number INFWJB0091)

They told me to submit the handset and was been told that this will be resolved within 7 working days.

I visited the service center after 8 working days coz I didn't receive any call from service center end, and Mr Rohit, the in charge tech for my phone told that the issue is still not resolved, and I had to leave again.

Again I visited the service center this Tuesday ie: 20/11/2018.

They said the issue was resolved

I checked the phone, network was available, repair call was closed.

I went at home and again the same nework issue was emerging. Next day I visited the same Asus service center and now they have kept the phone since couple of days and have not given me any turn around time also this time.

Its passed 3 months since the purchase of this handset, it is with me only for approx 1 month. Within 15 days motherboard has been replaced, and now hardware/software issues with the phone

I ordered zenfone 5z from flipkart dated 27th august 2018 and received my order on 29th august 2018, within the period of 2-3 days i start noticing n no. Of issues but major issue which i was facing at that movement was speaker breaks and charging time was too long as compared to the commitment done by the company.

In a day or 2, i approached nearest service center i was told that mobile software was not all stable and company is in a process of releasing a new ota (Over the air) update which will make your software stable and requested you to please wait, even after, i update my phone problems with my phone continue to persist rather i would say it increases.

After the update, surprisingly i got a new problem, my handset started restarting while performing small-small operations forcing me to switch to my older device.

During this period i also visited service center to get my issue resolved in a hope that it will be resolved by small flashing or by hard reset process, but all my trails and hopes faded.

This is utility i received by spending rs 30, 000 which i had incurred by relying on such a big brand.

I request to please refund my cost of phone along with harassment which i suffered by relying on such a brand name.

Hey team we have purchased laptop my model number is fx553ve. We have purchased in the month of july 18 and we are facing lots of issue. We have visited service centre more than 15 times but still they are not to redress our probelm. The thing is like your enginers are not even aware about particular software. Worst service and bad experience ever!!! This much is not exepcted from asus. Now either we want replacement or i want my whole amount as refund otherwise will give this case to consumer court. Did you get that?

My laptop (Serial no: g8n0cv08p536336) which is in warranty has a serious manufacturing defect. All the keys in my keypad work intermittently.
Sometimes it works and sometimes it doesn't work, sometimes only some keys works and sometimes all keys don't work.

It's a hardware issue with all the keys so, i submitted the laptop for warranty service (Rma: inf8jb0374) on 24th nov but the service was denied citing a baseless logic.

'a' key retainer came out in normal use. I presume there was a serious manufacturing defect in the keypad as a whole.

In spite of having a problem in all the keys, the warranty service was rejected claiming the key 'a' is missing. First of all the key, 'a' is not missing. It is with me and i carried it to the service centre but it was not collected (So, it looks like the only idea is to extract money by making some unethical reasons? Not to service if there is actually a product issue). Also, i strongly confirm that the key 'a' also works intermittently. Only the 'a' key retainer came out but the key still functions intermittently like other keys.

There is no physical damage or no liquid spill in the keypad.

I requested asus service, if missing retainer of "a" is bothering, then let forget about the key "a" and i like to have all the other keys fixed which has manufacturing defect to work properly but i am not getting proper resolution yet

This complaint is regarding the misleading not fulfilled offer promised by the company asus on purchase of asus vivobook s x501un - ej460t booked/purchased on 21st november.

This is to inform you, that i mr. Joachim fernando recently purchased two reputed product of your company. An asus vivo book s and asus tuf laptops both at the same time period from one for your thrid party outlets (Croma mulund, mumbai) at india on 21st november. I was informed that asus company is having a special offer for the occasion of diwali from 20th october to 20th november. Whilst booking the product they assured me that, i will get the extended warranty scheme of 3 years on a 100% assurance. I had booked two laptops at the same time, since your company was recommended by many colleague friends and relatives but i personally feel being left out after i couldn't purchase the assured 3 years extended warranty. It is a very sad state of affairs that such a big and reputed company was not able to give me my assured purchase of the 3 years extended warranty and with the corresponding schemes that came with the offers, i was assured specifically at the time of booking both the laptops that i would get the three years extended warranty. After having a lot of hardships, i managed to purchased two laptops of your company and i am extremely disappointed with these sorry state of affairs

The details of the vivo note book s x501un - ej460t,
With the serial number# j9n0cx[protected] which is not having the 3 years extended warranty.

I had a telephonic conversation with an employee of your company through the customer care number and have registered a case for the same. The case number is a[protected].

Kindly do the needful and oblige. Looking forward to a positive response.

(P. S. : this is the copy of the email that was sent to asus customer support)

Mobile handset-h3axgy03n8503ng
Date of incident-17/11/2018
Service centre-syscomp electra, phone:[protected]/25921717, 4 (6) s, n, banerjee road, barrackpore, kolkata-700120
Full description of the incident: problem pertaining to charging socket and handset not charging
Service centre docket no. Rma no. Inuyjb0138 dt.17/11/2018
Till date no solution received from the service centre, the possible reason they informed that due to non-availability of spare parts they are not capable enough to resolve the problem, but without the handset i have totally handicapped and totally facing an embarrassing situation, god knows at which date it will be get resolved, pls help me to get rid of this situation

I am facing aforesaid problem at my handset and submit at the service centre - syscomp electra vide rma no. Inuyjb0138 on 17/11/2018, but till date it has not resolved due to availability of spare parts as they informed today (22/11/2018), i want immediate solution, earlier on 18/06/2018 this set has repaired vide rma no. Inuyh60189, pls get it resolved