Asus India Complaints & Reviews

As i mentioned in subject line that company must stop manufacturing mobile phones.
I purchased asus zenfone in 2014 and within one and half year it started giving program.
Few of my friends are also asus mobile phone users and each and everyone facing some issues with the phone.
So it is hearty request to the asus company that please stop manufacturing the mobile phones.
In a simple words this is not your cup if tea i think.
Thank you

Hello,

I purchased a new ASUS S510U 8gb Ram Intel Core i5 Win 10 from Laptech Solutions Pune on 25-Nov-2017 ( contact ‭[protected]‬). As soon as the box was unpacked and the laptop handed over to me I pointed out that the machine hangs on every click and this could be a hardware issue. I was assured by the Laptech guys that this is because it’s installed windows updates in the background and that it would work fine once completed.
However, I checked for almost two days and contacted the Laptech guys saying the issue still persists and this has to be a hardware issue on which the tech laughed and said aise thodi rehta hai hardware issue.

I took my laptop twice to the dealer where god alone knows what he did stating he refreshed he software installation and it would work fine.

I was traveling abroad and hence on my return now noticing that the issue hasn’t fixed I decided to contact the asus customer care directly asking for a replacement as the dealer wouldn’t initiate it. They informed me that a replacement is done only in the first 7 days and has to be Initiated by the dealer. I explained to them the entire situation and after a lot of arguments finally they agreed to send a technician for having my laptop checked.

The asus tech informed that it is a hard disk issue and that the part would be replaced. My question is when I had reported the hardware issue right on the first day why didn’t the dealer issue a replacement? Why should I get my new laptop parts replaced in bits and pieces when I have paid 63k for the same?

On contacting the dealer and telling him about this he in a unprofessional rude tone argued with me denying that I never reported it to them and also they can only look at software issues. After cheating your customer or not addressing their concerns how can someone even have the audacity to speak in that tone, let alone be the way he was lying and denying things. If he only fixes software issues and can’t comment on hardware issue why the hell did he not contact that ASUS guys to have this checked when I reported it? Was any money going out of his pocket for a replacement of a faulty laptop? He should have guided the customer just as they give churans before the purchase is made.

Does he even qualify to be an authorised dealer?

I would want my laptop in entirety replaced as tom another part might give trouble. Please look into this issue and help me. I am not willing to let go off my hard earned money 63k go down the drain . I do not want a hardware replacement, I want a laptop replacement as this never worked from day 1.

Hi, i am very much unsatisfied with the asus zenfone 3 max that i bought. Because, first it was marshmallow and i was very happy that the phone has godd battery etc.. But after 4 days, nougat update came and i updated my phone to nougat.
But after this, the phone is draining battery, and very much heating.
So please provide a firmware to downgrade from nougat back to marshmallow. If you didnt do that in one week, then i will change my phone and will never try to buy asus again.
Please release the downgrading firmware within one week. Please.

I have parches one zenfone max 15 days back. The phone is not working as per configuration also the touch sensitivity is very bad. Its taking 3 to 4 second to response. I contact to the seller with in 3 days after purchasing the phone but he is not ready to refund my money. So please help me.

My name: saikat nandigrami
Contact no: [protected]
Location: kesthopur, kolkata.

Dear care takers,
I would like to inform that i have sent my said phone to service centere at ahmedabad f1 info solutions and services pvt ltd. Dt: 06/12/2017.
I have replaced the battery by my self and purchased batttery online due to unavailable service centere nearby... As the battery was faulty which i later come to know.. And the phone was dead..
Than i have sent phone to ahmedabad..
They have diagnose that the phones processor board is damaged.. And asked 17216/- inr required to repair it..
I have collected phone back and paid inspection charges 250/- as was told by service provider...
Than i had given the phone to local repairer in bhavnagar.. And they told that battery is faulty.. After replacing battery my phone working properly..
Which was very much shocking and cofusing that such huge company's service station are runnning for earning money by making fool to their innocent customer...
In this matter what do you suggest me to compansate hassel which i had gone through..
Your prompt and positive response is highly appreciated..

I bought this laptop six month ago and my laptop going into service center after every 2 months (3time problem occurred now it's 4th time), my so much time got wasted.. Asus customer care is not cooperating with me, i think i got defective laptop.

Initially it had
1. Few keys of the keypad were not working
2. Usb was not working
3. Cd-rom problem (It was noisy)
4. Laptop behaved abnormal once put on charge

Every time it took 15-20 approx days to fix the problem so the laptop has been with the service center for near about 1.5 months out of the 6 months.

I gave my phone for software installation... At that time they damaged my motherboard and they changed and gave me a new motherboard... While getting delivery i saw my phone touch not working... I'm asking them they are refusing to accept their mistakes... I'm calling regenersis india limited bengaluru... The manager is speaking rudely... And refusing to change my touch... If my problem is not solved i'll raise a case against asus in court... At that time they have to answer... I'm calling from my number they r not answering and putting my call on hold... If i'm calling from different number they are answering and hanging the call... I have call records and all proofs with me... If my problem is not solved... I'll spoil the name of asus...

I am purches the zenfone max 3 model x00ddb purches date 11 th dec 2017. But this phone is autometic restart, docoument delet and all time hang and spekar problem, not rechable all time. I am going to infinity asus delar bardhaman delar said going service centre. Service center said warenty over but i parches just one month so going delar person. But my phone is child kids. This phone is allready help bajaj finance whose 1 st emi 2nd feb but i know thet i am not give the emi. My phone is return and my down payment refund. Chitar company asus is same of saroda company. My phone pls return and refund downpayment.

Biswajit nandi
[protected]

When i open the software which i work on, my laptop doesn't respond it and restarts my laptop saying that there is a driver fault. I had the same problem one month ago but at that time it was because of the system update of windows 10 and the problem was solved by the asus service center in nehru place, new delhi. Please help me figure it out as i am unable to work.

I have an asus zenfone selfie 1st gen. I bought it 2 years back from amazon for 14, 999. Since the beginning i have been experiencing one or the other problems on this phone. The device kept heating up constantly. A few months back the phone started a factory reset by itself resulting is a lot of my data being lost. Now the device has entered reboot mood and has kept itself in that state for more than one day. I can't even switch off my phone without removing the battery. Please help.

Sir,
I bought a new handset of asus zenfone 3 (32gb) in may'17 from flipkart. After a month i found that some videos are not playing well on device so i contact to customer care and write a mail on 20/06/2017 to asus regarding this issues but they denied to provide pickup service by saying that this service is only for metro city.
They denied me to provide pickup service by saying that no courier service available at my address but i have to inform many times that every courier partner is available in shahjahanpur with screen shot of there service location.
After a lot mailing and request by me, they agreed to provide pick service and picked my device 05/09/2017 against rma-inxvh0110 first time and returned me repaired device after 23 days.
When i used this i feel there is nothing like repair. Asus care center did not work on my problem, they returned my device without any work and asus make me foolish again i reported the same to asus and raise a request for pickup.
Again they pickedup my device against rma-inxvh-90058 but handover me after 23 days with some another issues like headphone not working, videos not play, slow charging, poor battery performance, low voice from speaker, irritating voice from speaker and many more.
I can not send phone to service center again and again because i bought it for use not for service center.

Pls see details below of my laptop. Have been facing recurring issues for the last 6 months. First there was a memory issue where who memory showed full despite there being no data from my side.

Now facing issue with the charger, not able to charge my lap top.

Asus service centre has seen 2 times but not able to fix the issue.

Shipping address
Rohit kadam
9th floor ceejay house worli dr annie
Besant road mymbai 400018, worli.
Mumbai 400018 maharashtra
Phone: [protected]

Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Vat/tin: [protected]v
Cst #: [protected]c

Asus eeebook atom - (2 gb/32 gb emmc
Storage/windows 10 home)
90nl0072-m00610 e200ha-fd0004ts
Netbook

Laptops
Fsn:
Comekzh4xgxj4q8q
Wid: vx05345

I had given my phone to the asus service center at 30th n they returned my phone by saying your phone is ok, n all the problems has been solved and charged 500 rupee from me... But within a day the problem rises again n i hav to face problems... Please respond to my complaint or else i hav to file a complaint against asus.. Apart from that i have used another sim also to start the tower but its getting temporary connection... I have to travel from bhubaneswar to kolkata... I hav to face many emergencies,, so please tak some corrective measure n cure my phone or else i hav to take some legal action... I have tht bill in which the problems are mentioned n r charged but the problem is still the same... I m not gettng the sim tower n always shows unavailable

Hi this is to inform you that i have purchased a mobile phone of asus from flip cart, on 10/10/17. But after 15 days phone was auto restarting and auto emergency dialing, i complained against the problems, they requested to submit the phone to their service centre, i have submitted 3 times to the service centre in these 2 months for the same problems, they have updated the software many times andalso changed the mother board and side key cable but problem was not resolved. Still now i am facing sim slot problem, sim itself becomes unavailable repeatedly, and now sim is not supporting. I have complained many times but again they are suggesting to visit to their service centre. How many times i have to submit this device and why would i submit? I have purchased a new phone not a second hand phone! But this phone is full of defects. And also service centre is not near to my house. I can't be harassed anymore, i am requesting to them to refund me back or replace. L couldn't use the device properly for a single month. I am a student, our financial condition is not so good. I can't visit everyday to their service center. Thus when the warranty period will be over they'll start to charge for servicing. I do regret now that why did i purchased a asus device! They are doing injustice with me. I think i should go for consumer forum

I had purchased asus zenfone 3 laser mobile @ 19000/- from flip-kart in the month of nov -2016. My mobile is not working from the month of september -2017 and handed over to authorized service center, vizag of pvm tech services. He repaired and replace some parts and given, within a day problem (Incoming voice call drop) was repeated. Same informed and again handed over to sc. Like this happened 5 times. Now we don't have believeness on mobile service. Hence i am asking for replacement or credit note.

Sir
I purchased one year before asus zenfone from kozhikode shop
Imei no [protected]
[protected]
Code-ssn:faazcy243540
Now my phone become compliant and give to your service centre at kozhikode
They told it"s mother board compliant to change board they asked 7000 rs
Can you replace the mother board at lowest price?
I used your fone only one year
Pls reply me
My email [protected]@gmail.com
Phone [protected]
Madhusudhanan k, kavott, ulliyeri 673323

Hello officers,

I have purchased asus x541u laptop from croma retail on 27th sept 2017.
Croma has promised me following :
1. Defect free product from asus.
2. Additional 2 years warranty @rs. 999 from asus

1. Defective product from asus
Just with in 1 month, the laptop started lagging even when there were no applications installed in the system also the laptop makes a humming sound. So i raised a service request with the asus support to rectify the problem, the service engineer recorded the issue and marked it resolved without doing anything and assured us that the problem is solved but just after 15 days laptop went into hung mode and i had to perform recovery to resolve the issue, just after that we observed battery discharge issue with the laptop post which i raised a complaint with asus to provide me a replacement laptop since this laptop was violating basic right of consumer - right to receive a defect free product. So asus kept me busy in mail trails for next 1.5 months and finally came to conclusion that they cannot replace the laptop but replace a part and i would have to continue using this laptop which is already having several performance and hardware issue.

2. Refusal to provide additional warranty at offer price
Asus promised 2 years additional warranty @999 for the purchase made during the offer period. Due to negligence of croma retail, there was an incorrect bill which caused delay in providing correct bill as per the offer conditions mentioned by asus. However after the correct information was produced to asus, i got email for the team to apply for non transferable extended warranty and make a payment in just one day, since i was facing challenges with this laptop so i requested asus redemption team of get a clarification from asus support on progress of dispatching the replacement laptop and extend warranty on this replacement laptop. They did no take any action even after repeated follow-ups on mail trails and calls. They refused to co-operate and finally refused to provide me the promised offer warranty extension.

I being an informed consumer offered asus to verify the defect with and provide me a replacement laptop and extend the warranty on this laptop but asus customer support refused to oblige to any of my request mentioned above. I have invested plenty of time and effort in negotiating with asus and croma retail but i don't see things moving. Finally i had to knock door of consumer compaints to provide me my basic rights of a consumer - a defect free product and promised offer.
Thank you.

Hi,

It has been more than 2 months that i have emailed you guys again after the phone was repaired for the second time the sim 1 slot stopped working which was working fine earlier before repairs and i have absolutely no response from your end. I was akso informed that there would be a replacement if any further issues but have received no response yet and the handset is again lying unused for almost 2 months now since the sim 1 slot stopped working after the repairs. Moreover i had submitted the handset for display flickering issue and requested to get the display changed which was not done and the phone software was just updated and given and the same issue still persists. I had very well mentioned i am busy with work and can't everytime visit the service centre and need a replacement if any issues after the repairs but there has been no response at all from your end and the handset warranty expires in october. I was also told about that i would get a warranty extension etc when i was given the handset after repairs no any update on that too. I will be filing a case with the district consumer court as i had reported the issue before the warranty expired and there has been no response from your end.

Please check the details of my previous email below and the attached screenshots as i need an immediate response asap or call me on [protected] or [protected].

As per my conversation with you guys today i spoke to you guys and agreed fine u guys check about the replacement and let me know but i'm collecting my handset from the service centre as i need to use it and i did inform you guys prior if any issues i need an instant replacement.

Now u guys have replaced the sim card slot don't know for reason and the jio sim that i have been using in this handset since november is not working?

If i use it any other handset it works.

I now need an instant replacement no more waiting or will have to now get it resolved through the consumer court.

Thanks,

My phone (Asus zenfone 3 max) was having sound problem in speaker, they don't resolve that problem and always spend my time in updating and rebooting my phone, they have changed my imei number without informing me and they create problem in finger sensor, and after all resolving this they create another problem in speaker again.
They don't receive call and treat me like foolish guy. I am a student and i can't attend my class due this.

Hi mera naam balramtomar he. Mene asus ka h61 mothor bord kharida vo sirf 25 din hi work kiya or ek din system par work karne ke baad band kiya to dusne din system on hi nahi hua. Macnic ne bord se problum batayi to mene bord ko replace ke liye check kara kar bheja usne koi figical damage nahi tha but compny ne uski service nahi di or ek pin tutne ka likhkar bord bapis kar diya. Mera paisa barbad ho gaya or ab bord kisi kaam ka nahi raha. Please kuchh madad karen.