Asus India Complaints & Reviews

Dear asus team,

Unfortunately i purchase mobile asus zenfone max 3 - 5.2 inch.
With in 15 days motherboard was damaged. This is the quality of your new launched phone...
Service centre in nagpur india they dont have tat for service repair, non availability of spare part. Really feel bad to buy this company mobile phone and same suggest to all... Not to buy asus mobile. You dont have policy to change mobile???...

I have purchased asus zenfone 2 mobile 1 year ago. This phone hangs on logo screen and we cannot unlock the phone even after booting. After sometime phone again reboots and stuck on logo screen.

When i tried to get it repaired through service center, they replaced the touch screen but still i am facing the same issue. Now since my warranty is expired i need to pay even for diagnosis to find out the root cause.

Purchasing...

Hi Asus,

I bought Asus Zenfone go on Jan 2017, it's just been 3 months within which 2 times I took this mobile to service center where they changed the complete mother board. I trusted Asus and it's a disappointment, basic this outgoing and incoming calls that also this mobile is not able to provide. Each and every day it's coming up with new problems. I spent so much of money and bought this mobile, great disappointment....

We have more than 15 Asus LCD screens in our Office at Kottayam. Yesterday one among these, got complaint (Out of Warranty). I called their Customer care number [protected], today, the lady replied, after a long time on phone, that they have no service center in Kottayam and asked me to take the product and got to Thodupuzha (Kerala) their nearby Service Center to get it serviced....

I have repaired my asus zenfone 2 laser 3 times in the service centre in nandancode, trivandrum. As i come home i am not able to use my phone as it got hanged and not getting power on. First time tey told me it was software problem. Second time they told me the board of the phone got damaged. Now its the third time its getting the same complaint. I should get it repaired or i should get it replaced. The service centre address is f1info solutions,...

I have purchased a handset (Asus_z010d) on dated 24/11/2017 from your dealer at nerchowk. First time i have faced a issue in its touch on dated 15/03/2017 and i went to a dealer for solution. He send my phone to the service center for further process but after 10 days service center send back the phone with letter and said all the work will be done on chargeable basis. I was not satisfied with their reply and i have again visited the dealer...

I am use ASUS ZenFone z010d. When I purchase my phone then I can't connect my car audio system via Bluetooth. I call to customer care they suggest me for factory reset. Then I try this but the probleme are same. Then go through my nearest service centers but they can not satisfied me. So this phone is very bad.
My Phone Number- [protected]
Name- Ambarish Guha...

I have submitted my asus zen phone on 07/04/2017 via rma number inr6h40139 for memory card detection problem but till now i have not received any message that my mobile is repaired or not.

They are tailing that they have replace the motherboard but new motherboard was also faulty, hence they have requested for new motherboard again and till now they are waiting for motherboard.

Its around one month over for repairing,...

Asus it's a very bad service as well as very bad and defective piece can make an buy to customer. It's customer center service is also very ugly and late. I have purchased asus max 3 next day it's a fully faulty piece and no return guarantee. And service center can also late to solve these problems so why defective piece can sold to the customer.
In future it's not good for company. When customer satisfaction the company can grow in...

I have bought an asus zenfone max 5 months before and now im facing certain damages with the battery. The battery is draining out and when im charging it then the battery is not getting charged. So i have taken the phone to the service centre here in trivandrum. And they said that the product iz within warranty period and they repair it within 7 days . After that they called me and said the phone is ready . And I went there and bought my...

Asus zenfone
Serial number： g4axb72398024yx
Purchase date：2016/07/14
I have purchased a new asus zenfone from amazon on 14/07/2016.
After 2 months i have found about the fast draining of battery.
This issue is resolved after rebooting the phone according to instructions obatained from zenfone support.
Since one month i am facing the touch pad issues.
Since my phone is under warranty please...

Few days back I visited Jaipur service center of asus, they said that my notebook has a cable problem and it needs to be replaced. They then said that cable is not currently available and and they took my contact details and told me that I will be informed whenever the cable will arrive.

Today after 6 days, i called them again to check about the availability and to my surprise found that they have not even ordered the cable...

My Phone was have charging issue so I have submitted my ASUS Zenphone 2 to service center in Pune . They have asked me to changed port after my confirmation they have done that and I have recieved mail that mobile is done and i can collect it from service center, When after 2 days i visited service center they said mobile was not yet checked.
Again when after 3-4 I went to collect mobile after coming home i found that speaker were...

Its been a year that im using asus phone and within a year i had hardware issue which got checked by the gallery and then was replaced after which again i had same issue... 3 times i had to loose my data of the phone and later my display was repaired because it broke and then recently now in month of march end it gt fixed again by paying more than Rs5000 the display in 3 days gave issue and because of which in april 2017 i went to the gallery...

I bought zenfone 2 laser online one year back (16th march, 2016). After 2 months, the earphone plug stopped working but rest of it was working fine. As it was under warranty so i gave it to asus service center (sec- 32D Chandigarh) almost 10 days prior to the warranty expiration date. But after receiving it back, when I turned it off to insert the sim it is not turning on since then. I am used to change my sim quite often and thus turning...

My name is Sunil bhardwaj, I have purchased ASUS Notebook Laptop on dated:[protected] from cost to cost, Nehru place. G9NOCX21E309387, mode no x540L.Since I have purchased It has problem with USB PORT. But after ONE weeks USB port damages. Then I went to service center in gurugram.say it is physically damaged... But USB PORT quality not good...so plzzzz solve the issue......

Hi, I purchase Asus Zenphone Max from flipkart in Sep 2016. right from the third day of purchase, it started showing hanging problems which I ignored as being a Android product. But right now, touch has stopped working completely and it has remained a box only. Asus service centers are not contactable and they are geographically not properly located. I mean 3 service centers at a single place and no service center at a larger area. Very disappointing....

Dear Sir
I purchase An Asus Zenphone max 3 but still it camera quality is not good as comparison of Zenphone max after see ihe performance of zenfone max i purchase the higher version of mobile but i found lower performance with comparison of other models. and a feature is also missing for SMS sending preference provision not available in phone why????...

Dear sir/Madam,
I am using asus Zenfone 5 mobile.My mobile met an issue that is hanged so i went your authorised serice center i.e.F1 infon solutions and services in Chennai.(please check the attached bill for your reference).They said that battery is not working so it need to replace new one, also need to replace sim slots, charging port and update the software.They charged Rs2400 the comedy is my mobile cost was Rs8999 nearly they...

My screen touch not properly working...basically i...j...n...alphabet.not working...so please registered my complaint and revert back me as soon as possible because i am in big trouble because most of my work is depends on mobile.so i will be very thankful to you i[censored] resolve my problem..my mobile details are asus max and my contact number is [protected]..regards rahul k ambade...