Asus India Complaints & Reviews

D' Sir/Madam, This for reference RMA number INU9520569 Serial number of my Laptop is DBN0CX8228744G, I have submitted my Laptop in your Nehru place service center on 23rd Feb 2015 for repair With the assurance that I will get the same on 2 to 3 days when 4 days are over than I called them than they told it will be done on Monday but now one week is over but my laptop is not fixed yet properly when I called to them, as per them the Laptop is partly repaired but partly not functioning as part is not available with them again when I called them today the answer is same and there is no confirmation, when it will get done I request you to, Plz. look in to the matter and get it fixed completely Regards Avinash Kumar 91-[protected]

i've purchased Zenfone 5 A501CG through flipkart order No.0D[protected] dated22/08/2014.The mobile phone was delivered on 25th Aug 2014.On 24th feb 2015, my cellfone dropped on road from my pocket while bending and amazingly its screen broken into pieces.In cellphone specification on flipkart, company claims that this cellphone has ''Powerful Corning Gorilla Glass 3".Kindly resolve my problem and either replace or give alternative solution to my problem under guarantee clause.

i was really unfortunate that i got a zenfone for me, from the very first day it started showing its real value of a cheap phone. finally on 19th of feb 2015 i gave my phone to the service centre in nehru place(delhi). The tech people there told me il get my phone in 4 days and now its been 10 days they are still waiting for display.When u guys know you made a [censored]in crap phone which will not work properly den you shud atleast provide your service centres with spare parts.really annoyed and regret buying a cheap phone from a very cheap brand.

This is to inform you that after three services and ten days of first service, the service centre is still not able to identify the problem. They have changed the motherboard, battery, display but the problem still persists. If this is a manufacturing defect then why don't you replaced the device? Why should I suffer continuously? Today I had visited your service centre at 4:30 pm and left the place at 7:15 pm but the matter was not solved. After my recommendation my two friends had purchased Zenphon5. Now when I am sharing my problem with them, they are scared about your service. The device costs Rs9999/- and that is not a small amount. I am afraid if your service continues in this way then the day is not very far when you may loose the faith and sincerity of your customers. I have a Zenfone 5 and purchased on Oct2014.

My case number is A[protected] I had placed an order for laptop screen as it had cracked at F1 Info Solution & Services Pvt Ltd, Nehru Place as it happens to be a authorised Asus service provider paid an advance of Rs 7000. I was informed that I could take My laptop. This happened on Thursday 5th Feb 2015. On Tuesday 10th Feb 2015 i was informed that my screen had arrived. The following day i received a call threatening me that in case I did not visit the service centre my screen would be sent back to Asus. On Thursday 12th Feb 2015 I went to the service centre. After waiting for an hour I did not receive any service. I then called the number of the service centre and after shouting at them did a person come out to help. I was informed that it would take an hour to replace the screen. After waiting for an hour and a half did the service centre people finally respond. One person informed me that the screen which had been sent by Asus was faulty and i would have to wait for at least 5 days for a replacement. I was agitated as I had waited for 3 hours already. Next I called customer care and I was asked to connect customer care to someone at the service centre. When i requested the service centre no one listened to me and refused to talk to customer care. Customer care asked me to hold on and they tried to connect to the service centre directly. After waiting for 20 minutes I was informed by customer care that the service centre did not receive their call. I had travelled 10 kms in Delhi traffic for this. After a week i'm asked to come to the service centre again. This time I keep my laptop overnight for the screen problem. Next day I took the laptop and the wifi was giving me problems. I called the customer care and dropped mails to the customer service however did not receive any reply for two weeks. The service centre refused to check the wifi problem. Then finally I got a call from the service centre saying that the new screen they had replaced mine with had some problems with the wifi wires. It has been three weeks and I have spent Rs 15300 for the same yet with no solution. Extremely poor service. This company is providing second class equipment.

My 8-month old ASUS laptop spoiled. I sent for fixing at the service center in Thailand since 12 December 2014. It was found that motherboard and touchpad spoiled. I called up every now and then to check the progress. The only answer was ‘still waiting for the parts from Taiwan’. Until a month passed by, I was told that the parts arrived and they will fix but never inform approximate time for fixing. On 19 January 2015, I was informed once again that they are ordering motherboard. I asked that I was told the motherboard was ordered and it has been delivered but I received no answer except, ‘still waiting for the parts to arrive’. Today (23 February 2015), I still received the same answer ‘still waiting for the parts to arrive’ with no other explanation. Everytime, when I asked to talk to the technician because call center can never give me other answers except ‘still waiting for the parts to arrive’. They said we have no telephone to contact them, email is the only way we can connect to them. I was asked to call again to check in a week time. When I called I still received the same answer ‘still waiting for the parts to arrive’.

hi this is jaswanth, i bought this asus zenfone 5 on august., they said that it consists of gorrila glass 3.yesterday my phone fell from a height of knee and it broke into pieces.if it was a gorrila glass how would it break from such a small height, it even scattered into pieces..when i contacted service centre they are saying it costs 5000, i bought the mobile for 10000,

Invoice Number : S 63 FC 3/14-15/233 Invoice Date : 12 Feb 2015 Order No. [protected] Suborder No : [protected] Respected Sir, Tempered Glass Shatter Proof Scratch Guard Protector for Asus Zen fone 5 is damage so i have replace this Guard Protector Your Costumer Sanjay D. G

I have a asus k53sm laptop that stopped working. I took it to the asus service center in askok bhawan, nehru place, delhi. They diagnosed it with some problem in motherboard. They replaced the motherboard and charged me Rs. 14000 as my laptop was out of warranty. Now in just 5 months my laptop has stopped working with the same symptoms as earlier. I doubt they even diagnosed it right the first time or the motherboard they provided was faulty. How many times do I have to keep replacing the motherboards?

I PURCHASED ZENFONE 5 JUST 2 DAYS BACK I DID NOT GET HEAD PHONE ALONG WITH THE PHONE ONLY CHARGER I GOT, I CALLED CUSTOMER CARE THEY ARE TELLING HEAD PHONE OFFER IS STOPPED FOR THIS MODEL.ARE YOU OUT OF YOUR MIND IF WE PURCHES 2000/- MOBILE WILL GET HEAD PHONE BUT I PAID 10000/- IM NOT GETTING MEANS ITS PATHETIC.HEAD PHONE IS NOT AN OFFER FOR ALL MOBILE THEY HAVE TO GIVE

I have an asus laptop xa 200 notebook . Before few days it shows the audio jack problem and hard disk voice came out. In service center they keep my laptop approx 15 days and they change the mother board and hard disk and they also damage the USB BODY. Now the hard disk again making a voice. Overall ASUS gives too bad service now change my hard disk again.

I had purchased tablet on 2.11.2014 from ME175-1B010A =E7OKBC104818, Gadgey Gurus Pvt Ltd, , G-42 Westend Janak puri new Delhi Name = Seema Gupta Address = D-202A, Mohan Garden, Uttam Nager, New Delhi-110059 Invoice Date = 2.11.2014 Bill No= 290 Till Date no revive lather tablet cover . Company person saying I am sending your lather cover but no response compy side

I bought Asus tablet online from Flipkart. Its Sim slots were not working and as the product was brand new, and the problem could not be fixed, the Asus service centre people told me they would replace it. This was in November 2014. Ever since, i have been mailing to them constantly, since calls they seldom pick, but no satisfactory reply has come. Flustered I asked for the replacement of the money, to which they finally agreed and asked for my account details, but havent done anything ever since. I am aghast that the indifference of the Asus people at their own fault. RMA NO : INAW4B0084

I have bought Asus mobile approximately 1 month ago. but now it is showing a message again and again and the message is unfortunately contact stopped. plz give me the solution other than the software update because i have recently upgraded the version.

Since more than 3 months, my new Zenfone 4.5 inch is with ASUS service centre where it was submitted only after 1 month o[censored]se due to defects from day one. They are not repairing, not returning and not even replying to my case ID IND(EN) : Defective product [ID=RWTM[protected]-743]

I bought ASUS Zenphone worth 13000...but i think its value is only 1000 even less than that...after just 2 months its working pathetic...the biggest mistake i have made buying this phone..cant explain problems because its infinite..Kindly dont sell phone to customers...ur just spoiling your image nothing else...

I am Rajeev Bagga . I had Bought Asus Notebook D7N0WU04168629F RMA INUG4C0058 From Australia on 23/02/2014 with Global Warranty of one year. I came to India back on holidays . My notebook have problem .I Visited Asus Services Center on 23 December 2014 and service center ordered mother board same day on 23/12/2014 and said they will close this case on 31/12/2014 . Meanwhile i had a word with Mr Ramesh Chand who is working in Asus Delhi office he said that they have ordered the part and part is coming from Taiwan. He given the date they will close this issue on 17/01/2015. So i booked my air ticket Delhi to Melbourne on 21/01/2015. I visited the Services Center on 15/01/2015 as i was informed that the motherboard has came from overseas .I request you to kindly see the picture of mother board below in the email. The Service center told me that after 25 days the send faulty and damage Motherboard. I was mentally so much harass by Asus in India. Today on 16/01/2015 Asus told me that they order new mother board and last part came after 25 days . I am working in Australia. My Total 17 Days of working has sacrifice just of note book part in total 25 days gone . Now they are saying that you have to wait. I Change my Ticket Twice that Cost me 15000 Indian Rupees and Australia Dollar 212 Per day of wages for last 17 days gone . Asus is saying have to wait more. I request them if you can change the motherboard you can replace me with a new notebook. I had paid Australia Dollar 1030.55 to buy this note book. I am traveling back on 21 01/2015. Please tell me who is compensate my 17 days of working my 15000 rupess and my mentally harresment by Asus . I Humbly request you to kindly take action replace me note book

I bought ASUS zenfone 5 in aug 2014, ever since i am facing hanging problem, it keyboard types abnormally. It heats too much and battery is worst. I mailed to ASUS many times they does not resound correctly and give my unit to service center they change the main board, after that also when my phone get updated again it start creating same issues and with that, some times it restart automatically, remove SD card by its own, my apps go in back ground. System UI stops many times. My phone is still in service center and they are saying it will take time I asked ASUS for a replacement but they are giving me there polices of replacement. I am thinking to lodge a complain in Consumer Court.

i have purchased zenfone 4 400cg from flipkart, On the plastic rapper in which phone is rapped there is not mentioned that gorilla glass is present or not so how can i check that gorilla glass is there or not? because in unboxing video Corning® Gorilla® Glass 3 is written on the rapper in which mobile phone is rapped! so i want to know that from now asus is not printing corning gorilla glass on the rapper or it is a manufacturing problem in my zenfone 4 400cg??? i have uploaded pic of my zenfone rapped in the rapper as you can see that it is not mentioned that there is a gorilla glass display so, even the price tag is different (MRP) kindly solve this problem immediately!!

sir, i m purchased zenfone 5 in flipkart . Just got this phone delivered...Not even started it. Looks amazing but Headphones are not there in the box. Flipkart not providing headphones with this 16GB variant (this info is mentioned in small in their page too). Beware while buying. Even you cannot replace this phone when you have received it without headphone.. amazon, ebay, flipkart also other website not mentioned headset accessories included but i talk asus customer care they are telling headphones is avaliable this model and Asus Zenfone 5 A501CG(Black, with 8 GB) is available headset but my phone 16gb y ur dnt provide headphones so pls help me sir