Asus India Complaints & Reviews

Nexus 7 3G 32GB 2012 Model
- (Serial no. D3OKBC782943)

My device is working fine till 19th April 2015
from the date of purchase (3rd October 2013). I am using this device for around
18 months without any issues. Recently (one week before) I have updated it to
Android 5.1.

On 19th April 2015 afternoon I have plugged in
for charging the device. After hours while removing it from the charger I have noticed
that it is in Google/nexus logo screen.

I thought that the device would have restarted, so i have
kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen
without any change.

I have switched off the device and switched on. Then the device
is not booting after the Google & nexus logo screen.

I have tried switch off and switch on for 4 to 5 times but
there is no progress. Still the Device is not booting beyond the Google &
nexus logo screen.

On 20th April 2015 morning, I have contacted ASUS
Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device have started behaving
wired like switching on, Google logo screen comes and switching off
repeatedly (rebooting again and again but not going beyond the Google logo
screen).

Then I have taken my device to ASUS service center, registered
the issue and raised RMA # INF8540305.

On 20th April 2015 evening, I have checked in
Google to know how many devices are affected with the same issue and shocked
that most of the Nexus 7 devices are affected.

Here are the few links which contains the news regarding
this issue:

https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25]

http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/

https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄

https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄

http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-brick...⇄

http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄

http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄

http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155

http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nex...⇄

http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/

Agitated users have also taken to Twitter to post complains
about their bricked Nexus devices with the hashtag - #NEXUS7BRICKED

On 23rd April 2015, I have checked with ASUS
service center regarding the status of the RMA request, they said that the
motherboard would have failed and it need to be replaced, for that they are
asking Rs.13000 (approx $215). The repair cost is almost nearing to the device
cost.

On 29th April 2015, I have gone to ASUS service center and collected
my device because I don't want to spend money for the repair because it is ASUS
manufacturing issue.

It seems that ASUS would have used a cheap/ faulty
motherboard for Nexus 7 to expire after 1 year then only it will not cover
under the warranty period and people have to pay for the repair cost.

This issue is not happened to 1 or 2 devices; it happened
for 100’s or 1000 devices and keeps increasing daily (refer above links).

Does this booting issue is escalated to the top level
management people in the ASUS, and all the customers are requesting for the
repair to be made under free of cost.

ASUS should quickly take the necessary action to solve this issue;
otherwise people will lose the trust with ASUS. So kindly provide me a solution
ASAP for repairing the device under free of cost.

Please post these issues in various media until Google or
ASUS is responding to this issue and fixing the affected device with free of
cost.

Thanks & Regards,

Senthilkumar K

Excess amount taken by you on mrp

I had purchased a asus zenfone5 Model A501CG on snap deal by online after open the box I was socked the MRPMRP was more the invoice.

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