Asus India Complaints & Reviews

Newly buy a asus laptop for Asus vivobook 14
Is not working properly and system was not on.
I called for Asus global on-site warranty claim...
But no body was attended a call..
Please change my laptop immediately
I want new laptop
Contact [protected], [protected]

I have submitted my ASUS rog stirx b450-f gaming motherboard to the service center in Andheri, Marol, but its been a month and I haven't got a properly working motherboard in replacement and on top of that service center is not ready to check or test it in front of me. They say its not their job to test it and up till now i have gotten defective replacement untested by company and service center

They have registered 3 cases in offline and given 3 RMA no.
1st on 07/04/21 RMA no. INAPM30222 which they rejected at first after that I got call from ASUS that they will take it.

2nd on 10/05/21 RMA no. INPNM40057 in this i got replacement which was defective and was not working then they took it and gave me another motherboard which they didn't test it there even after telling me to bring my whole system for testing but they refused it when i got there. They say they don't have any engineer at this service center but they have they just lie and give excuses.

After this I called technician from outside to check what's wrong with the system and even he said motherboard has issues that its defective.

3rd on 21/05/21 RMA no. INPNM50181 they took it to submit replacement request.

can't attach files due to size limit.

I'm Shyamal from Surat, Gujarat, India. I've purchased the ASUS VIVOBOOK15 in Jan, 2020 as I was starting my computer engineering. In starting there were no issues and everything was going well. But after a year and a few months in the May, 2021 the fan of the laptop was making louder noise than the usual and the laptop was getting over heated. So I've contacted Asus customer care, India and filed a complain as my laptop has warranty of 3 years.
Now when the engineer from the ASUS authorized TVS service center, Surat came to solve my issue, my laptop was in WORKING CONDITION !! But after the servicing part was over, suddenly the laptop was not working! So he just said that there is problem in motherboard! and they ordered a new motherboard.
After about 10 days the motherboard arrived. As soon as engineer changed the motherboard, now suddenly the SSD was not detected in the laptop!!! So basically now they are saying that there is some issue in SSD!!!
Did I mentioned that the laptop was in full working condition before the engineer came for the first time and now suddenly the motherboard and the SSD stopped working!! Strange!!!
Now it's been few weeks I'm complaining about my problem but there is no response from anywhere!!! All my work has stopped and it cost me lot of mental stress as well !!! I'm studying the computer engineering and currently we are having our semester examinations o[censored]niversity. But due the lower quality of service of ASUS, I've to suffer!!!
And it seems like this is the last option I have!!! I hope you understand my situation and help me!!
I've attached the picture taken at the time when the engineer repairing my laptop!

I have purchased and hdd and ms office in back to school offer last year. its aleready more then 1 year but still the order is not dilevered i tryied many times contacttin. but no response. literely by trying and trying i even lost my screenshoot of my recipt. i am just feedup of your service, if ou cant deliver atleast return my money back

Regarding ASUS TUF GAMING F15 FX566LI (as indicated on the box) with i7-10870H processor and 8 GB RAM. Complaint is after using it for over four months.

Model number indicated as FX566LI on the box, but detected as FX506LI. ASUS website also does not have any drivers available for the model FX566LI but only for the model FX506LI.

Results in "DPC Watchdog Violation" error if source of power is changed between switching off/hibernation and switching it on again. To explain, if we hibernate or switch off the laptop while using battery, we have to switch it on again only on battery. Similarly, if we switch off the laptop while connected to the mains, then we have to switch it on only when connected to the mains. Else, we get “DPC Watchdog Violation” error!

The keyboard is a full-size keyboard and includes the number pad. The mouse pad is centred on the laptop. Result - the right thumb is almost always on the mouse pad while we are typing. This makes touch typing of the keyboard a lot more difficult with several mouse clicks or cursor drags during the typing. Also, keyboard does not have ‘Num Lock’ key lock indicator. Need to press any number key to know the status of the 'Num Lock' key. Many a time, the cursor moves to a different location when 'Num Lock' is off and it becomes difficult to come back to the place where we are editing a long document written by others.

Speakers and in-built microphone array are very bad. Need to speak to the microphone at a distance of about 6 cm to be heard. Can't be used for calls without connecting an external headset.

Warranty is not easy and costly. Available only in USD and not in local currency!

Right speaker is not working.

GA502DU-HN100T (GA502D)
Sn. No. LANRCW00765842A
CN : Y3N3

Sometime my laptop touch pad is not working and while the laptop is in charging the cursor works too slow and it seems like laptop is hanged.

I purchased an ASUS VivoBook 14 from flipkart on 10th june 2020.After two months, soon after I switch on the laptop the screen is getting freezed.The cursor is not even moving, it is stuck in one place, the keyboard also stops working.The only thing I can do with this laptop is to hold the power button for atleast 30 sec to shutdown the system forcefully.Even after restarting the system I face the same issue.I tried to reach ASUS customer care but they were unable to attend my call due to limited or poor staffs in the early pandemic days. Finally I got connected to them last month and they initiated an onsite service .After the service, I am facing the same issue with my laptop.
I am a student, using the laptop only for browsing and reading pdf files.I am not a rough user too.I dont even use the laptop daily.I use laptop once or twice in a week, that too not for more than 1 hour.then why i m getting such issues on a brand new laptop.
Due to your insufficient staffs I got denied my consumer rights.Now my warrenty is going to end.ASUS left my problem unsolved for months.
I dont want this laptop anymore.asus is doing fraud.i need my refund or I need a replacement of the same product.

In ZenBook Flip you have provided 2 Type C Thunderbolt 4 ports. I require a Thunderbolt 4 dock for the same. Is it available with Asus or you can refer to another supplier who can provide the same?
My email id achinta.[protected]@gmail.com; Mobile no. : +91 [protected].

I have bought the asus vivobook 14 laptop ultra in flipkart on a month ago, exactly on april 1. The laptop was perfect at its conditions. Also its performance also so good. after some couple of weeks, when i was in a online meeting, i found that mic isnt working after loading the page it was resolved. then i thought that it might be some website issue. then it continued for many times. due to pandamic situation, i find difficult to resolve it in a service centre. but i thought of raising complaint in this manner. without even a year, im facing such a issue and i bought this laptop without anyones wish even my parents, so i cant handle this situation. please do respond or say some solutions. i even have a warrenty tooo. hope you reply. i also add up a image of my issue.

I have an ASUS mobile AZZJ01. i gave my mobile to F1 info Solution & services Pvt. Ltd. in Anna Salai, chennai, Tamil Nadu, India (asus authorised service center) for service. My mobile have two USB charging port. One of the port got fault but another port was working fine. I gave the phone to repair the faulty USB port. but the service centre made the main to board to short circuit due to negligence. At first they asked for 800 but now they asking me to change the main board cost rs 30, 000 and made my mobile to dead condition. i need my mobile back with the same working condition while giving at the time of service. I still now not got my mobile back. i have the service form with me. if I am not getting my mobile back with same working condition. i will file Consumer complaint in court.

Camera and mic is not working

Dear sir,
I have an ASUS gaming FX505DT laptop purchased on 20.102.2020.
Its left hinge is making a cracking sound on opening or closing the laptop.
It is also noticed that the laptop does not close properly as the left side of the closed screen remains up while the right side of the closed screen fits snugly.
Please, do what is required in this context.

My laptop camera do not work
MY MOBILE NO [protected] AND [protected]

From april 7, 2021
my serial no :lcn0cx13k732516
client no :6ky2
before 4 days my laptop's keyboard buttons not woking properly some button become so hard it very tough for typing.
So please repair it as soon as possible

I have complained it more than 4 times in service center.

As I am complaining again and again through mail, customer care centres and also in Asus service centres for the same issue. Same problem I am facing again Laptop shut down automatically when we are working.
When we had faced the same issue previously you said there is no hardware issue, so could you please clarify why our Laptop shutdown automatically without any warning and also please mention in mail why we are facing the same issue though Laptop is repaired by the customer care centre.

Could you please explain how I can handle all these issues with a newly purchased laptop.
Please reply to the same mail If you are not able to take responsibility please let me know then we will go for another option.

Please change my Laptop within 15 days otherwise I will go for legal action.

As per your services I am mentally harassed by you guys I am already paid all amount and I am also pay Installment every month through credit card it's hard for me to take pain.

I have asus vivobook windows 10 i3 core
my function key is not working such as sound, brightness, etc

Some of the keys are not working properly. sound is very low.

My laptop is not charging its asus tuf gaming A15, which i bought recently

I have a ASUS TUF504 laptop which I purchased 2 years back and is still in warranty. It started within 5 months of purchase like first it was getting over heated even while watching movies and no apps running in background, Its soo called "anti-dust" fans were full of dust. Then the screen got soo lose that it started shaking even with a blow from your mouth and started falling, after that things got even worse. In a month laptop shut down in the middle of my work and never turned on, I had to sent it to repair to the service center where they took almost 3 weeks to fix it and after coming back in a month the charger stopped working, later again with the laptop shutting down on its own and not turning back on even after repair for 1 week at service center it happened again just 2 weeks later.
I am sick and tired of getting repairs every month. I have received a defective piece and want immediate replacement. I have a job and need to have a nice working laptop I can't trust this one I have already suffered a great loss and unable to work because of this. I want my issue to be resolved immediately without any delay otherwise I'll have to take actions against it. My laptop is still under warranty and has no water or external damage. I can't imagine if I am facing soo much trouble right now how much will I face after my warranty expires. This is soo disappointing and I will never purchase an ASUS product ever again and recommend others the same.