Asus India Complaints & Reviews

Some of the keys are not working properly. sound is very low....

My laptop is not charging its asus tuf gaming A15, which i bought recently...

I have a ASUS TUF504 laptop which I purchased 2 years back and is still in warranty. It started within 5 months of purchase like first it was getting over heated even while watching movies and no apps running in background, Its soo called "anti-dust" fans were full of dust. Then the screen got soo lose that it started shaking even with a blow from your mouth and started falling, after that things got even worse. In a month laptop shut down...

Name And Address of Service Centre

COMPUAGEINFOCOM LTD
2 ND FLOOR, KANDATHIL SHOPPING COMPLEX
K.K ROAD, KOTTAYAM – 6866002

Job Sheet / Work Order No

INXWM20010

Dealer Name / Address /email/Contact no (For improving the chance of redressal)

OXYGEN THE DIGITAL SHOP
XIV-748A-G, 749 Old Press Club Building, Near Thirunakkara Maidan
Kottayam...

Asus is just a fraud company, they are just a greedy company with lack of initiatives to support consumers. I just bought laptop G532lws-h127 offline.Problem that I am going through is that the laptop is getting really hot above 95 degree temperature. So I logged a complaint and asked for replacement. Next day technical team came checked and found the issue also taken proof of it. But after waited for 3days they are now telling me to bring...

Asus is just a fraud company, they are just a greedy company with a lack of initiatives to support consumers. I just bought a laptop G532lws-h127 offline. Problem that I am going through is that the laptop is getting hot above 95-degree temperature. So I logged a complaint and asked for a replacement. The next day technical team came checked and found the issue also taken proof of it. But after waiting for 3days they are now telling me to...

The worst service possible in mankind. Thats sums their ### up! They keep escalating when you call and thats the last you will ever hear. Buy a different phone/laptop or whatever from any other brand. If you buy ASUS, forget their CUSTOMER service....

Recently, when I started my ASUS TUF GAMING LAPTOP I found that the KEYBOARD BACKLIGHT WAS NOT WORKING for no reason.
It was perfectly working earlier. It stopped working abruptly the next day. PLEASE DO SOMETHING.
I even checked the brightness and other settings as well.
REALLY DISAPPOINTED!...

Dear Sir / Madam,

I am writing to you to raise an issue about: Laptop & Accessories

The issue that I have experienced was: Last month, I took my laptop to the naerest service centre for
some sound or mother board related problem. After that, as my problem was solved but I found that a
part of my laptop (a rubber lock) was missing then I talk to the service manager but I didn't get a
better...

I have purchased a Asus Laptop of serial number L8N0CX04Z157358, Model F571GT from flipkart.
As Rs.72, 000 laptop I purchased but in the box I didn't find any Recovery media, no any Recovery media DVD. So I just checked in your site also but not found any single Digital recovery media download link also. I have purchased this laptop on a faith over brand but this is the worst service I got from ASUS. I have Checked with tollfree number...

I have already complained about the problem of the leptop on 15th july 2018, id-2018729. As a customer of asus i am highly disappointed that my complaint has not been bothered even after two and a half year to the company. Along with the keyboard issue (i have already mentioned in my earlier complain) the charger is also not working from last months. Now I have no patience to wait for your response. Therefore, please let me know immediately...

Phone keeps shutting down again and again while I'm playing games.
It is clearly stated from you guys(ASUS ROG TEAM) that this is a gaming phone, and we can play games for a long time( 5-6 hrs a day) at a minimum.
But after the update of ROG PHONE II, it has been the worst shutting down automatically and either than restarting it goes under loop of bootloader. Didn't expect this from you guys. It was the best phone TILL IT SHOWED...

ASUS un-qualified and liar service engineer has ruined the whole laptop instead of fixing it,
on 2nd dec, 2020 I reported the touchpad issue and showed them the video proof too,
the asus engineer installed pirated windows and then after seven days changed the whole keyboard and touchpad combo but broke the motherboard, because of which i was not able to use its touchpad for 5 days and he also lied this from service center...

I want to exchange my product, because
As your retailer send me a defected piece.I am totally disappointed by your company as I am totally vexed by this laptop carrying to service centers.Today itself I brought my laptop from the service center, again facing the same problem....

I am having asus a17 and it has been just 3 months to purchase it and i have faced thousend of bugs and now realtak audio console is not working because of which i can't connect any earphone please help me out !...

The power on button of the laptop is not working at all. The laptop battery is being charged and the charging indicator glowing but laptop not starting after pressing power on button....

My graphic card stopped working suddenly.
So went to the asus service center and they passed the graphic card to the company but they rejected it. And the reason mentioned on it is said due to Customer induced damage (CID). And they damage they are specifying is burnt. My Graphic Card is under warranty. But then also such issue.
Please take this into consideration as a priority.
If the product was of less amount I would...

I purchased the product 3 months back, since then I am facing issues with product.I complaint against it there and then but it's in escalated mode Since last 4 months. Engineer comes and take the product for one week and issues are still the same.

Please either replace or return my money. It's the Rog system on which you feel very proud.i investment my money for ###....

Asus Team,

This email is written due to the persistent problem that I have facing since the time I have brought this laptop in Apr-2020.

Laptop Mode details
Vivobook_ASUS Laptop X409UA
Laptop-B6B6DVBR
Serial No : KCN0CX10X91052E

In the last 6 months we have raised the 4 complaint about the laptop. The laptop has gone blank and is not respond at all nor reboot. Even when I...

The screen of my laptop appears to be having a crack though it has not fallen down ever. It's been only 5 months I purchased this laptop....