Aviva Life Insurance Company India Complaints & Reviews

As has been well known to all over India that Unit linked policies were and are being sold by agents for selfish motives by agents and insurer for heafty commissions and long term secured cash flow to cos.

I had three similar policies LLG1067761/LLG1068358/LLG1067752 conceived in 2004 each for around 5 lakhs SA.Though these SA are not for insureneces but to start some relation with AVIVA in long term for tax management and investment motives. As I was receiving regular investment performaces for fund units, which were giving above market performances never looked in details of policy valuations.
Last year I found dramatic statement fromAviva disclosing that they are charging and debiting charges even more than 100 % of premium being collected.This was alarming and shocking for the insurence policies , which are not meant for insurence.Aviva is debiting charges on the same account twice or thrice in a month and accumilating above 100 % of premium paid and still insist that the are compliance with IRDA norms???? Single premium top up premiums paid vanish from there statements and still they say the staement is correct.????? Upon expressing displeasure and asking explaination Aviva repeatedly advise benefits of long term investments in insurences , market linked + and - etc.I have told them repeatedly to them that the insurence with these policies is not required and returned all policies for closing with requested documents , still they on repling with standard formats and not bothered to give specific reasons for not returning my money , though I have no choice to close with loss and protest.

Now they are asking six months bank statement to ensure money goes to correct account ??? Why should I disclose my transaction details to such co , which is not concerned with it ? Which IRDA regulation requires six months bank statements to payback money ? Cancelled cheque provided has name , bank name and iFSC codes , etc . Is it not enough ? Are Insurenece cos are only secured payments and not MFs , banks , equities , land etc require six months statements to pay back ?

Money is not safe with such cos and a big scam will emerge later with such insurence cos. ..

Please take up matter to investigate working of such cos before consumers and nation loose lot of money...[protected]@yahoo.com

We have been cheated by the AVIVA and ABN AMRO representatives by false statements and going by the company’s brand name, we believed them.

The product SAVE GUARD policy of AVIVA had been miss
sold by the INDUSIND BANK representative to us, we were told that only 3 premiums are to be paid and after that the money can be withdrawn from the policy i.e locking period is 3 years and no surrender charges applicable after that. As the policy had been explained in detail to us by NDUSIND BANK as AVIVA representative (though a false one), we trusted the same. However, we had not expected that these kind of false statements would be used by a big company like AVIVA.

Now when we have requested the company to discontinue the policy, we have been told that there are heavy surrender charges to be paid. Nobody from the customer service tells clearly what would be the charges

We feel this is a very unethical act by both NDUSIND BANK & Aviva as they try to lure the customers.

So please do not do that.

Mr.Raman Rao of Aviva Life insurance is a big fraud.
Beware of him.

He promised me a policy and signed me up for a totally different policy. He has forged my signature to create ECS consent form and then got into invisible mode by changing his number three times. The numbers are: [protected], [protected], [protected].
He says he has resigned from Aviva and even Aviva does not respond anymore. They sent me a letter stating that my premium payments worth Rs.10k cannot be resutned, even though I submitted the surrender form in the free look period. They say the delay is from the Agent, so cant help it.
Awesome play.

Please do not encourage this fraud Raman Rao who is from Vizag. He says he is in Hospital, Jail and all possible reasons for his escape.

Better to avoid Aviva.

Kalyan.

DEAR ALL

NEVER EVER BUY ANY AVIVA LIFE INSURANCE POLICY FROM INDUSIND BANK. BOTH OF THEM ARE FRAUDS. THEY CAN GO TO ANY EXTENT TO EXTRACT MONEY FROM YOU. THEY HAVE FORGED SIGNATURES ON THE DOCUMENT AND CHEATED A RETIRED PERSON FOR Rs 500,000.

PLS BEWARE OF AVIVA LIFE INSURANCE AND INDUSIND BANK.
Indusind Bank is one of the worst banks in the country. Therir Nodal officer does not even bother to reply to complaints for months together...he is not fit to be in that position.

Indusind Bank and Aviva Life Insurance have sold a regular 15 year insurance policy to a retired person having Rs 400,000 premium per year, without telling the policy details. We were told that this is a single premium policy and can be withdrawn after 1 year. On top of this, without our knowledge they have FORGED signatures on the ECS form and have taken money from our account. Infact the ECS form was not even attached to the policy document therefore we were not aware of any ECS being attached to the policy till the money was debited from our account.
When contacted Aviva and Indusind Bank, both have been putting the blame on each other. Indusind Bank nodal officer has not even replied to the e-mail sent by us 2 months back. Neither Aviva's grievance redressal cell has provided with any satisfactory response.
We have been running around since October 2012, but this issue has not resolved.

Pls let us know what should be done. This is a case of cheating and forgery.

Hi Sir/Mam,

Subject -COMPLAINT OF AVIVA LIFE INSURANCE

Complaint Details:- I would like to escalate this matter against Aviva to you about worst services being provided by them,
which made huge financial loses to me.I was given a policy three years back by aviva's agent with incomplete information,
Every Year they deducted certain charges which I was not informed about at the time of selling the policy.
I always made my premium regularly. This year I tried making my payment on their IVR at least four times in a few days
and i never got any acknowledgment from them on my mobile or email. On every attempt i called customer service,
Nobody was helpful and willing to help. They asked me to wait for a while, as according to them
system takes some times to send SMS. Later i tried on their website which did not work.
Meanwhile I got a call by an agent who wanted me to have a meeting with her manager, the Reason they were contacting old
customers to improve their services and helping customer solve their problems and offered some other
beneficial plans. she also assured me that I can handover premium check to the sales manager who was supposed to visit my home in coming days.
On 15 november I called and informed that the last date with grace period is about to be over and they assured me that they would collect
my payment. Every time they broke my trust and showed professionalism. They concentrat on new sales and never bothered
about old clint, If this is the attitude of managers so what talk about their agents. This business is totally scame
I paid 30k so far and my fund value was 20k where as i was told that in 5years whatever amount i will pay will get double.

Finally I called to and the agent said my policy is inactive and which may result late fee, I was so disappointed
and after some time they send me a check of 10000k against my paid premium of 30000 inr, which i did not en-cash so far

Later I was contacted by their executive and he said will look into the matter but no response so far, I want my money back with interest. They have discontinued
this particular product that seems how secure i am with aviva as a client. 10000k is not acceptable at any given situation. Since company always make some deduction from our fund and its only client who suffers.

I received a call from a person last name TOMAR who claimed being Deputy Manager, It was another unpleasant experience with Aviva, Rather then giving me any resolution the person fell into argument and said it is not who is keeping my money. The way he spoke to me was like he is threatening, ITNA PAISA LENA
HO TO LO NAHI TO JAHA JANA HE JAO OR JO KARNA CHAHTE HO KAR LO. WHO WAS PUSHING ME TO GO TO ANY BRANCH
Regards
sandeep singh
mob-[protected]
policy no ELP2209224

i claimed for surgery Rs. 78078.25 (seventy eight thousand seventy eight & twenty five paise.but i get only 3500/- three thiusand five hundred .my policy no is AHP2965161.please clarify that why you sent only 3500/-. it is urgent


Hemaxi Bagulkar

I am writing with reference to the policy no. LLG1204420 ( AVIVA LIFE LONG PLAN ). After Paying a total premium of 50000/- and a starting amount of 25000/-, I turned my policy as PAID UP.

Just recently I checked the transaction details of my policy ( sent by aviva) and was surprised to see deduction of various charges every month, for the last 5 years. I fail to understand these charges which addout to around 4000/- annum. At this rate in 5 years you have deducted UNITS worth 20000/- approx. And today my fund value stands at 33,000/- approx, after investing 75000/-.



These charges are cut without my permission and prior knowledge. EVEN AFTER AFTER 6 YEARS AVIVA FAILED TO GIVE ME ANY RETURN ON MY POLICY AND NOW THEY HAVE DEDUCTED A HUGE AMOUNT FROM MY PRINCIPAL AMOUNT WITHOUT INFORMING ME. I was told by my policy manager that there wont be any charges specially after making my policy paid up. But that all is a lie, When I went to the CP branch, I was told that the person has left. I was left stranded... Even the call center executives couldn't answer my questions and kept cutting my calls after putting me on hold.

Example :-
I paid 75000/- and turned my policy as PAID UP, Thinking I would withdraw after 10/20 years.
In the meantime AVIVA started deducting my units every month for their MISC charges...
Therefore,
INSTEAD of getting any return from my invested money AVIVA is deducting money from my principal amount.


So, instead of getting any money from them, in few years they would deduct all my units and my balance would be in negative and I would
end up paying them more charges.

I don't know what to do, to surrender my policy before they make the in-tire amount zero or to go to court.

All existing and discontinued policyholders of the below mentioned products, please contact me.

Product Name: Save Guard

Product UINs:
a. 122L028V01 (12-Mar-2004 to 1-Jul-2006)
b. 122L028V02 (1-Jul-2006 to 1-Jan-2008)
c. 22L036V01 (7-Dec-2006 to to 1-Jan-2008)
d. 122L054V01 (17-Dec-2007 to ??)
f. 122L054V02 (13-Mar-2009 to 1-Jan-2010)
g. 122L072V01(19-Dec-2009 to 31-Aug-2010)br...

Dear Sir,

Very sorry and uncomfortable while writing you mail reg. auto generated SMS from side on 20.12.12 & 21.12.12. (reg. non payment of policy premium ) with wording that

"Dear Customer, your aviva policy premium cheque has bounced. call [protected] to re-present cheque or request for an alternate mode of payment. T & C Apply. Team Aviva"

Then, my self has confirmed with bankers reg. validity and verify the same.

Bankers confirmed that till date and time they hav not got any rejection from AVIVA side.

Then, today myself confirmed through call on [protected] , i got shocked to hear from your representative that it was auto generated SMS and sent to all customers.

Aviva representative also not seems to be sorry for the same, rather telling that he is taking feedback.

If such SMS send by AVIVA to around 1 lacs customers then atleast 10,000 customers will pay to AVIVA Life Ins Co Ltd. without verifying payment status of payment.

Very pathetic experience. Something not expected with AVIVA Life Ins. Co Ltd..

Request for needful

Haresh Bhuva
Aviva Life Shield Advantage ALA3087645

Dear sir,

I have a policy ala3095592. But I am not received my policy documents till date.
I am also call to aviva life customer care no so many times reff no[protected] etc. I am also going your hisar branch and submit a request but no policy documents were received. They asked me your policy documents were delivered to your post office you can get it.
But when I am going to post office and see him speed post no eh[protected]in the post man check it and asked me there are no policy documents .
I am request to you please provide me my original policy documents asap.

Regards
mohinder singh
h.N. 64, gali no 3
virat nagar
hisar po gangwa
124003 haryana

I bought a online policy from aviva. My Proposal No.: is NUP75144888. After medical test aviva sent me a email for increased premium because of higher blood sugar, i am not diabetic so i asked for medical reports from aviva, today they sent me reports, i examined them carefully and they are absolutely normal. REPORTS CLEARLY TELLS THAT I DON'T HAVE DIABETES. I rejected Aviva's proposal of increased premium so now they want to deduct Rs. 1805/- from my payment as a medical charges. Now, I dont want to go with Aviva because they are using unethical tactics to increase premium. please help me, they are not listening me.

Sir,
I see a complain same as well my problem and you solve her complain. My Policy No is ALA3095466 of Aviva Life Insurance co Ltd.
I am not receive my original policy document till now, I am also inform Aviva customer care and request to hisar Aviva life insurance co ltd branch but they not give me my policy till date 15/10.1012 and ignore my complain.
Right now I have not any faith at Aviva Life Insurance Co ltd. I am a heart petitions. If I fell any problem and happen some thing wrongs with me Aviva life insurance company Ltd will be responsible.
When I am go to Aviva Hisar branch Mr. Parveen Khatri see me a fake signature of my on receiving format of Indusind Bank Hisar. That signature is fake signature. I am request to you please help me and provide me original policy document.
Pls take some immediate action.

Thank You

Harashment for premium payment by phone calls and SMS and false warning statement by Aviva for my policy number TDW3114271. I have taken this plan on request from an employee in IndusInd bank who is also a relationship manager for my SB account. Somehow the provided information about the Aviva life insurance policy proved as wrong in the sense that the insurance company is harashing us, warning us and disturbing every now and than for premium payment though I still have a grace period of 1 month.

Aviva Life Insurance Pension Policy no: PPG 1132823

Commencement Date: 20/12/2004

Date of Maturity: 20/12/2009

Maturity Amount: Rs. 62460

Issue: Aviva Life Insurance company refused to pay back the maturity amount in full stating that it was informed to you in terms and condition. (I have proofs of it i.e.all the written communication with the company)

Action taken by me till date: Finally receiving no satisfactory answer from the company I approached the insurance ombudsman office in Chandigarh and filed the complaint on 12/03/2010; however, due to long list of pending cases and unavailability of judge the case is still awaiting its hearing. It is heights of patience from my end, so finally I am filing a consumer complaint. The details of the case have been described in the complaint sent to insurance ombudsman. I am copy pasting the matter of it below with hope to get some resolution from the forum.

Regards,

Jai Parkash
[protected]
[protected]




To,

The Insurance Ombudsman,
Chandigarh.

Subject: Complaint against Aviva Life Insurance Company regarding refusal of full refund against fully matured pension policy. Policy no: PPG 1132823.

Dear Sir,
I bought an insurance policy from Aviva Life Insurance Company 5 years back. It was a pension plan and now the policy is fully matured. The total premium paid by me to the insurance company in these 5 years is Rs 55,256. The total maturity amount as informed to me by the company is Rs 62,460, however, at the time of purchase I was assured by their agent that the maturity amount would be at least Rs 80,000 or higher. This is not the only thing about which I was mis-informed by their agent. It came as a shock to me when I approached the company for withdrawal and I was told that I can only withdraw 1/3rd of maturity amount as cash and rest 2/3rds has to be invested in an annuity plan (which can be of any insurance company that I choose). At the time of purchase I was presented with a very flowery picture about the returns and benefits that I will gain by investing in this company. Now I realize that I was fooled by the company for their own benefits and profits. Insurance is meant to be a sacred investment to reduce the risk of people who share a common risk and insurance company is a facilitator. They deduct their administration charges from the premium paid by us for providing this facilitation. But here the focus seems to be shifted from the benefit of community to benefit/profits of Private insurance companies. I feel that the decision for Indian Government to allow private insurance companies is proving disaster for people like me.
I was shown such flowery benefits and returns by the company that I took money on debt to pay the premiums. I was so convinced by the company’s assurances that I did not mind taking money on debt as I was expecting a hefty return on investment. First shock came when I realized that the returns are lower than the Debt+Interest. It was hard for me to digest it and company gave a clarification these were market based returns. When I asked them about the initial assurance of Rs 80,000 or higher, they simply said we do not give any such assurances and it is clearly stated in our terms and conditions. Then I thought that I should pay back my debtors and accept whatever returns I have got, as I assured them to pay it after 5 years. Then came the second shock that I had no right to withdraw my own maturity money from the company. I had been once again fooled by the company’s terms and conditions. I could not ask my debtors to wait any longer, so I had no other option to ask my son to withdraw money from his credit card account. He withdrew the money and I settled my debtors. The interest charged on his credit card is approximately 40% per annum. I approached Aviva life insurance several times and also submitted written complains to the company for full refund. I received a generalized reply from the company stating that it is mentioned in your terms and conditions that you cannot fully withdraw the maturity amount.
As it is a big financial need to me and my family, the company is harassing me at this point in my old age. I am going through such a financial crunch that I might give in to this mental pressure someday. I believe that I should be paid back my full maturity amount, as it is my own money. Company has already deducted its administration charges and has not fulfilled its promises regarding fund growth. Then I don’t know what entitles them to impose their decision on maturity money which is purely mine. I guess they should also start mentioning in the so called “Terms & Conditions” that “You should forget that this money belongs to you. By signing this insurance contract, you give right to the insurance company to harass you at their own will and use your money for their profits. Do not expect that you will receive your money back, because company has some long term profit plans. The company will re-invest your money for their profit and will not give it to you in any case. Not even in the case that you die of poverty. You should only expect a stupid annuity return which would be lesser that the returns promised to senior citizens by the government. One’s family should never expect any returns as we hardly give any returns to the policy holders and their families stand nowhere in our profit picture.”
If you compare the returns of their or any other annuity plan, I am better off getting a higher interest rate if I put my money in a Senior Citizen account of any bank. Moreover, if I deposit money in the bank, I can withdraw money in any emergency or medical circumstance which is not the case with annuity. I bought this policy thinking that it will help me in my old age; however, this has become a financial obligation where I have to pay higher interest rate to my debtors and being offered a lower return than what I am entitled to being a senior citizen. I would like to ask the insurance company “Who the hell are they to take decision on investment of my money? They were entitled to the administration charges which they have received in past 5 years. Now stop giving me . Give me my money and keep the for themselves as they are already full of it.”
If I do not get a quick payback of my complete maturity amount, I might take a fatal action which might be a suicide and the company (Aviva Life Insurance Company) should be held responsible for it. I expect a quick resolution as day by day the debtor’s pressure is surmounting on me and someday it will surpass my tolerance limits.
I believe Insurance Ombudsman has enough powers to bring justice to this poor old man.
Waiting for a quick resolution.

Thanks & Regards,

Jai Parkash
s/o Sh. Jaswant Rai

Correspondence Address:

House No. 43, Lajpat Nagar, Village Bishanpura, Zirakpur - 140603

From : K V Chavda
202, Panchvati Apartment,
Opp: Sarveshwarnagar,
Zadeshwar Road, Bharuch
Contact-[protected],[protected]
18th August, 2012
To,
The Branch Manager,
M/s. Aviva Life Insurance Company
Bharuch

Dear Sir,

Sub: Complain for Auto force closure of Policy no.ELP1885954

With reference to above, I the undersigned, Khimji Vejanand Chavda, would like to bring following facts to your kind notice :
1. I am account holder of PRIME BANK, Bharuch and bank staff does the work of Aviava Life Insurance. Mr. Mayur Dalal –Bank staff requested me take an insurance policy of Aviva so based on customer relationship I agreed for that.
2. Then after Mr. Mayur Dalal and Mr. Mahesh Parmar-Aviva Advisor came at my home for further procedure. At that time I cleared that I can pay premium maxm for 3 yrs and then after I want refund of money. Accordingly they took my details- Name, address, nominee name and signature on application form. No other conditions were discussed at that time.
3. I have paid premium of Rs.10000 upto 3 yrs and after that I visited at Aviva office Bharuch for refund but staff told that you will get money after 5 yrs.
4. On 1/8/12 I received a SMS on my cell that your policy is autoforce closed so I called on Aviva’s no.[protected] and gave my complain. I also informed to Prime Bank staff for this and he assured to inquire in the matter.
5. Again 14/8/12, I received SMS that refund cheque is dispatched. On 17/8/12 I recd a courier containing a letter and cheque of Rs.10000/- towards refund.
6. Policy was taken thru Prime Bank staff Mr.Dalal and he is also agreed for the facts that no condition for surrender value or autoforce closure were discussed. He also surprised that after investment of Rs.30000/- customer gets the refund value of Rs.10000/- from AVIVA even after 4½ yrs.

In view of above facts, I request to look into the following:
1. I have paid total premium of Rs.30000/- and after four years I am getting Rs.10000/- only by showing hidden conditions? Is this type of benefit given by Aviva Life Insurance?
2. It is possible that Aviva advisor has changed the plan for more commission. It is clearly seems that he has done cheating and breach of trust with customer.
3. No Aviva representative has talked to me about hidden conditions before autoforce closure and within 15 days send the refund cheque. I never expected this type of customer care approach from AVIVA.

Personally I feel that I have been cheated by agent Mr. Mahesh Parmar and its hard earned money by me and I want proper resolution of my complaint.

Its my humble request, atleast to refund me my total premium amount of Rs.30000/- as now I have no hope for more return on my investment. I have note deposited your refund cheque of Rs.10000/- in my account and it will be returned on demand by you.

Hope considering this as a serious matter you will take prompt action in this matter.

With best regards

KV Chavda

Respected Sir,

Myself Azadkumar M Darda I have taken house loan from centurion bank of punjab on that basis they have offered me HOME LOAN POLICY in such a way that in case any thing happens to me due to which my family should not come on road. I was suffered from minor heart attack on 8th august 2007, and i had a Angeo Plasti at that time, due to which my financial condition was poor and it got worst in 2009, so i went to AVIVA LIFE INSURANCE office branch located at KOREGOAN PARK i got to know that my policy was not home loan policy it was (UNIT LINKED POLICY) in case any thing happned to me bank person would have taken my home and my family would have been thrown out of my own house. They have not only stopped on that Aviva life insurance have given lot of mental harrasment due to which i am always ill. Aviva Insurance Company policy no. W.L.G 1503837 on this they keep on harrasing me by calling me continuosly at anytime or by sending letter. I have already sent letter to aviva life insurance company dated[protected],[protected] and[protected] and till date they have not taken any desicision and just keep on sending letters. So now i have decide either company will pay me amount of RS. 25,00,000. in words Rs TWENTY FIVE LAKH ONLY. or else we would be filling all the complaints which are mentioned in the provided letters has they have done fraud with us.
They told us that they would be providing HOME LOAN POLICY and instead of that they have provided UNIT LINKED POLICY which is not at all authorized. My home loan is for 12 years and they have provide me policy for 30 years.

We have already provided copy of this letter to IRDA on[protected] and[protected].

We are waiting for your reply and expecting your support to get justice as early as possible as they have unprofessionally done their work and also misleaded to us till date.

Thanks and Regards
Azadkumar M Darda
[protected]
[protected]

I am a customer of your company Aviva Life Insurance Co.Ltd. My Policy No is TDW3118844.
I have asked to continually 10 months to your branch office and customer care again and again for provide me my original document with written letter but they ignored it. After some days ago I have received a call from your side they asked me your original policy document was delivered to you when you come in branch.after that call when my husband Mr Rajender Kumar go to your branch Mr. Parveen Khatri see him a signature of my (Reena) but that signature was not my signature. That signature is fake signature.
You check it.

I am also courier a request to you POD No. is[protected]ON Dot Courier) dated 30/07/2012.

Now I am really disappointed and fill very harassment. Dou to you and your company I am fill mentally presser.

I am request to you please provide me my original document
Please take some immediate action and provide me my original document or my policy amount.

Dear sir
I am a life insurance adviser at aviva india having adviser coderamesh gulia y0512616 . I have been working in your organization for last 5 years. Due to some unknown reasons my commission is not being credited to my account for last[protected] months. According to the guidelines of IRDA the commission of a life insurance adviser should not be stopped in any respect after completion of five years . I have been trying to know the exact reason behind this. Therefore i expect your help to let me know the exact reason behind this and release my commission in my account. [protected]aix bank thanks dod theneed ful for the same


reg
ramesh gulia
advisor code y0512616

account no; 1310101`00150187

I HAVE A AVIVA LIFE INSURANCE PLICY NO WLG 1502677 .I HAVE PAID THE THREE PEREMIUM FOR THIS @ RS. 50000 PER ANNUM TOTAL RS. 1 50000..I WAS TOLD BY THE AGENT WHR WAS FROM BANK OF PUNJAB.THAT AFTER PAYING 3 PERIMIUM I CAN REFUND THE AMONT WITHOUT ANY DRDUCTION. AFTER 5 YEARS ICAME TO KNOW THATE MY POLICY HAS LAPSED WITHOUT ANY REASON.ON ENQUIRY I WAS SHOKED THAT I WILLGET ONLY APPOX. 50 PERCENT OF MY PREMIUM PAID. WHERE AS IWAS HOPING FOR THE IN MY AMOUNT PAID.
I AM A SENIOR CITIZEN OF 61 YEAR .HAVING NOMINAL SOURSE .
KINDLY HELP ME TO GRT MY MONEY WITH MIN. POSSIBLE INTERST RATE.