May 25, 2021
Updated by srini_tks Dear Sir
Yesterday i received a reply from Axis Bank Customer Support Team, i have enclosed details for
your reference,
Dear Mr. S Srinivasan,
Thank you for writing to Axis bank.
We hope you and your loved ones are safe and healthy.
We understand that you are seeking clarity regarding the financial charges which is levied on your credit card number ending with****0580.
We acknowledge that we have received your screen shot shared by you.
Our bank record shows that outstanding balance on your credit card as per the statement dated 17/04/2021 is total amount due Rs. 6, 451.68 /-. Minimum amount due was Rs. 6, 024.00/-The due date to make the payment for the same is 10/05/2021.
We have received the payment of Rs.6, 024.00/- dated 10/05/2021 which is not the complete outstanding balance on your credit card as per the statement dated 17/04/2021.
Hence, you had been charged with debit interest charges of Rs. 498.04/- (plus 18% GST).
You can view your Axis Bank Credit Card statement in any of the following ways:
1) Log into Internet Banking >> Accounts >> My Credit Cards >> Select Credit Card Number >> Click on Current Statement.
2) Log into Axis Mobile >> Credit Cards >> Select the Card Number >> Select Statements >> Select Between Current or Past Statement.
3) Through our website >> www.axisbank.com >> Get Support >> Credit Cards >> Statement>>Click on the tab ‘Download Using Registered Mobile Number >> Enter your Registered Mobile Number >> Enter OTP >> Select your Credit Card No. >> Your latest statement will be downloaded on your device
Debit Interest is calculated due to partial payments made or non-receipt of payments towards your Credit Card.
To explain this better let us look at the following example:
You made a transaction of Rs.25, 000/- on 9th January’2019, the statement is generated on 12th January’2019 with an outstanding balance of Rs.25, 000/- and the due date to pay that statement is on 1st February’2019 with a minimum due of Rs.1250/-.
Interest charges are applicable only if:
1. You pay the minimum due of Rs.1250/- on or before the due date
2. You make any partial payment (a payment of any amount that is less than Rs.25, 000) on or before the due date
3. You do not make a payment at all by the due date (In this case there will also be a late payment fee charged along with the interest charges in the next statement)
Please note: Whenever there is financial charge levied on the account, there will be GST charged @18% on the said amount of the financial charges.
The interest rate of 2.95 % or 3.40% p.m is applicable on your credit card whenever there is a part payment made by you for your purchases.
The interest amount is calculated on the basis of the following 4 criteria:
1) From transaction date to statement date (on transaction amount)
2) From statement date till payment date (on outstanding balance)
3) From payment date till next statement date (on balance amount)
4) From transaction date till the next statement date (fresh transaction)
These details have been mentioned in the welcome kit sent to you along with your credit card. Alternatively,
you can also view these details by visiting the following link - https://www.axisbank.com/retail/cards/creditcard
Please be informed that you need to pay minimum amount due before the Payment due date to avoid late payment fees. Also, the debit interest charges will be levied if you missed to pay your total outstanding as per statement by the payment due date.
Henceforth, we request you to make the complete payment as per the statement on or before the due date to avoid any financial charges.
Need your kind co-operation in the interim.
Please feel free to write us for further clarification we will be glad to assist you.
For an instant response, you may also “CHAT” with us from www.axisbank.com/support between 9.30 am to 6.30 pm or “CALL” us on[protected] or[protected] between 8 am and 8 pm on all days (Call charges applicable as per your service provider). Alternatively, you may use our digital banking services to have 24 x 7 access to your accounts.
Best Regards,
Shaik Fahad
Customer Support
Axis Bank.
Requesting a Cheque Book, Downloading your Savings Account Statement, Blocking & Replacement of your Debit/Credit Card is just a click away at www.axisbank.com/support.
Visit axisbank.com/support – a one stop shop for all your banking queries!
For exciting offers on your Axis Bank Credit and Debit cards visit axisbank.com/card offers
Regards,
Srinivasan
