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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 108

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S
Sagarika Ganesh
May 21, 2021
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Address: Radhakrishnan Salai, Chennai, Tamilnadu

This is regarding my axis bank zero balance salary account. When I opened the account, the staff at the Axis Bank branch assured me that it was a zero balance salary account. But a few days later, I began receiving messages about stock investment, etc. Then I noticed that when I received my salary, money was being debited from my account with the name "Axis Direct". Amounts of 400+ rupees at a time were being debited. This happened more than 3 or 4 times. I learned that Axis Direct was a Demat account but I had never asked for a Demat account. I repeatedly requested the staff who helped me open the account to look into this but they did not do so. Then I had to transfer the funds entirely to another account. This is not the kind of thing that a reputed bank such as Axis should be doing. I do not want the demat account and don't want to be charged for it.
Axis Bank customer support has been notified about the posted complaint.
Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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    shashikm10
    from Mathura, Uttar Pradesh
    May 20, 2021
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    My axis bank ac no. is [protected]
    I want to close my account for so long but was unable due to the charges.
    I called today to the bank they are saying it is now 12428 rs.
    Please please please help me.
    I can not give this much amount to close it.
    Moreover the bank told me if I will not close it soon it is going to keep on increasing with MAB charges plus 18% Gst.
    I am very helpless please help me.

    Shashikant maurya
    [protected]
    Axis Bank customer support has been notified about the posted complaint.
    Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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      S
      Shubham1422
      May 20, 2021
      Resolved
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      I don't know why axis Bank is getting this kind of cheating with CUSTOMER as per RBI no negative charges on savings account I didn't use this account after long time I don't have money to for this kind of ###. Axis bank already deducted my 2000/- rupees from my account please close my account as soon as possible
      Aug 14, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      May 21, 2021
      Axis Bank Customer Care's response
      Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        S
        sudeep rai
        May 20, 2021
        Resolved
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        Resolved

        Fake letter mention charges about training file, id card fees 2080.thereafter I will call them didn't reposen it's, plss help me...
        +1 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        May 21, 2021
        Axis Bank Customer Care's response
        Hi, thanks for writing in! We assure you that Axis Bank or its partner never demand money in the recruitment process. Please be cautious and avoid paying money to anyone. We request you to refer to the following link to know more about the available opportunities: https://www.axisbank.com/careers/index. Regards, Team Axis Bank
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          Shubhamchhotu
          May 19, 2021
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          Address: Bhiwadi

          In statement, closing balance is showing zero balance but in app it is showing negative.
          I have checked each & every transaction.
          +2 photos
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2021
          Axis Bank Customer Care's response
          Hi, we have checked and observed that INR 6064.210 lien has been marked on your account towards shortfall in consolidated charges. Kindly pay the amount to remove the lien from your account. Regards, Team Axis Bank
          May 21, 2021
          Updated by Shubhamchhotu
          My account was salary account & when my job left it was converted into normal saving account so you should inform me that 10000 is madatory to maintain in my account but you never informed about the 10000.
          Dear Sir,

          I was not informed that how much amount I need to maintain in my account & refer to statements which were being shared by your side negative balance was not mentioned in any statement so let me know how to get informed that I have negative balance in my account & what amount is mandatory to maintain.
          So please waive off the charges which are applied for non maintaining the minimum balance.
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            R
            Renju Anu
            from Aluva, Kerala
            May 19, 2021
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            Axis bank is charged me the overlimit fee in my credit card. Last month I paid only minimum amount due then they charged the interest and after charging the interst my spend went beyond the credit limit. This is without my information and no calls or sms recieved. Now raised a compalint regarding this but they are telling me waiver is not possible. Every other bank use to give the first time this overlimit fee cases. But Axis bank is not at all supportive and the overlimit spend which they are telling is just beacause happened due to their interest charged. Very bad service and in this kind of situation if they are not helping seems a bad behaviour to customer.
            Axis Bank customer support has been notified about the posted complaint.
            May 19, 2021
            Updated by Renju Anu
            my card ending number is 1132 and registered email id is rnj.[protected]@gmail.com. complaint number registered is 67398719. i need the waiver otherwise this will notify to R.B.I. THis overlimit is coming in my account just beacuse your interest charges. Atleast should inform before charging if limit is not available
            Verified Support
            May 21, 2021
            Axis Bank Customer Care's response
            Hi, as per service request number 67398719, bank official has contacted and addressed your concern. Regards, Team Axis Bank
            May 21, 2021
            Updated by Renju Anu
            not solved anything. My waiver is not done. I need the waiver. This is not a right way to approcah a customer
            May 27, 2021
            Updated by Renju Anu
            awainting the status of my complaint.
            CaseId :[protected]
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              G
              Gunasekar Rajaratnam
              May 19, 2021
              Resolved
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              Resolved

              Unable to register for internet banking despite entering the correct Customer ID or Phone Number. I keep getting the error message "Invalid data entered"
              Aug 12, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              May 20, 2021
              Axis Bank Customer Care's response
              Hi, we regret the inconvenience caused. Please share your registered contact details along with the screenshot of the error to check and provide further assistance in the referred matter. Regards, Team Axis Bank
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                T
                tamkeentraders
                May 18, 2021
                Resolved
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                Resolved

                My name is: WASEEM AKRAM
                AC TYPE : CURRENT ACCOUNT
                Account No. [protected]
                Home Branch: Nagawara, Bangalore.

                I have a Current Account with Axis Bank Ac. No. [protected] and Bank deducted Amount of Rs. 3750.75 as consolidated charges and Rs. 657.13 GST on the same (Total: Rs. 4407.88) on 13/03/2021 AND
                in the month of April Bank deducted Amount of Rs. 5654.91 as consolidated charges and Rs.1017.88 GST on the same (Total: Rs. 6672.79) on 17/04/2021

                in the month of May Bank deducted Amount of Rs. 9118.34 as consolidated charges and Rs.1641.30 GST on the same (Total: Rs. 10759.64) on 15/05/2021

                Grand total 21840.31

                without any prior notice. Without any prior information how you have deducted from the account. If I didn't get any refunds regarding this I will surely close all my axis accounts. Every month some consolidated charges are debited and i was ignoring but this time i was shocked to see such amount deducted from my account.

                Please refund the total deducted Amount from my account

                Please do the needful.

                Regards,
                waseem akram
                +3 photos
                Aug 14, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                May 21, 2021
                Axis Bank Customer Care's response
                Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                  S
                  soumya_s
                  May 18, 2021
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                  Resolved

                  Axis bank is deducting money from my account in the name of consolidated charges and gst for that, around rs 2000 has been deducted since today. As I wasn't using this account for a while they are deducting huge amounts like this. Recently axis bank has started doing like this.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                    B
                    Bpratik 609
                    May 18, 2021
                    Resolved
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                    Resolved

                    Customer care executives not supporting

                    Hi,

                    I have started chat with Axis Bank Ltd customer care executives, but after some time when they not able to resolve my query they dropped my chat, please check screenshot for both executive names,

                    And if you don't able to solve queries of your customers then shutdown the customer care support, and bank also😠

                    Worst experience with this bank ever

                    Regards,
                    Pratik Abasaheb...
                    +2 photos
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                    Shubhi Thakur
                    May 17, 2021
                    Resolved
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                    Resolved

                    I lost my debit card and i requested the block and replace for the debit card, my old debit card got blocked, the new one i got it in a month, but i m not able to set its PIN, by calling on customer care they said my new has also been blocked, also when i checked in internet banking my new card is showing inactive. I am not able to do any transaction.
                    I visited one of the Branch also, but got no help from them too.
                    What should i do to make my debit card active and set its PIN.
                    +1 photos
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 20, 2021
                    Axis Bank Customer Care's response
                    Hi, we regret the inconvenience caused and request you to share the details of the branch visited for further assistance. Regards, Team Axis Bank.
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                      Dhanush Bhandary
                      May 17, 2021
                      Resolved
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                      Resolved

                      Address: Sharadha,sanjay gandhi road,hanglur,kundalur tq,udupi dist,576217

                      Sir monthly money as been debited as a fine...which is causing trouble to people at this period..as not everyone are supposed to earn...if this complaint dont approach sincerely i need to head a complaint to upper helpline service sir..charges have been charged me since two months..either bank people dont resolve this...by understanding this situation i hope you would solve this concern soon.
                      Thank you
                      Ph no. [protected]
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 21, 2021
                      Axis Bank Customer Care's response
                      Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                        S
                        Sonamoni Bhattacharya
                        May 17, 2021
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                        Sir/ madam
                        i sonamoni Bhattacharjee one of the costumer of your bank . My account is salary account. in the month of march 21 to till now( may 21) every month rs 708 detective in my account for the charges of consolidate .. but i am working in a private school and my salary is very low so if it is going on continueously then i am not able to continue in axix bank account .it is no possible for me..so i requested to pls lookup in this metter as soon as possible..
                        thank u..
                        Axis Bank customer support has been notified about the posted complaint.
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                          Bhargava449
                          from Bengaluru, Karnataka
                          May 17, 2021
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                          Account closure - Not closing my savings account from past two months

                          Address: Peenya 1st stage, Bangalore

                          Deficiency of Services from AXIS Bank
                          A/c no : [protected]
                          I have submitted all required documents for my AXIS bank account closure on April 7th 2021 through speedpost to the branch address. But they have not taken any action against my account closure. It has almost been month now but no response from the bank executives. Bank is unnecessarily charging monthly balance maintenance charges on my account even though there...
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                          Nayan Das852
                          May 17, 2021
                          Resolved
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                          Resolved

                          Address: Jamshedpur ,bistupur ,the alcor hotel

                          Hello Team,

                          I am Nayan Das having salary account in Axis Bank in Jamshedpur (Bistupur) branch, A/c no-[protected]. They have deducted 708 in name of consolidate charges without any prior information & also 739 dedicate 18/04/2021. Please help me in this because i m already in shortage of money due to COVID. How will i manage my home expenses. Please return my money as soon as possible.
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                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Hi, we regret the inconvenience caused. Please share your registered contact details so that we may check and get back to you at the earliest. Regards, Team Axis Bank.
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                            V
                            Vparthasarathy89
                            May 17, 2021
                            Resolved
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                            Resolved

                            I transferred to a wrong account number of axis Bank customer from my axis Bank on[protected].
                            Trns-1 = Rs.100
                            Trns-2 = Rs. 10700
                            Trns-3 = Rs. 10000
                            Please arrange to initiate the refund.
                            Beneficery details:
                            Account name: Bida joy
                            Account no: [protected]
                            Ifsc code: UTIB0001009
                            Bank name: Axis bank

                            My mobile no linked with the account is [protected].
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 21, 2021
                            Axis Bank Customer Care's response
                            Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. We regret any inconvenience caused. Regards, Team Axis Bank.
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                              M
                              Mohit Kumar venkatachalam
                              May 16, 2021
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                              Resolved

                              My mother have savings account in axis bank.minimum balance of this account 2500 Rupees.The bank deduct 500 Rupees in my mother's bank account for consolidated charges.Any other private banks are not deduct consolidated charges for transaction.your bank only deduct amount in customers account.don't deduct this type cheaper.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 21, 2021
                              Axis Bank Customer Care's response
                              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                                J
                                Jinendra Yadav
                                May 16, 2021
                                Resolved
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                                Resolved

                                Address: Indore

                                Hello Team,

                                I am Jinendra Yadav having salary account in Axis Bank in Sapna Sangeeta Indore branch with [protected] reg no. They have deducted 1750 in name of consolidate charges without any prior information. Please help me in this because i m already in shortage of money due to COVID. How will i manage my home expenses.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Hello Team,

                                I received the massage in detail related deduction, but not satisfied with that. I want in brief in email or on call. I want my money back. please refund it ASAP.
                                Hello Team,

                                What's going wrong in your bank. A big OMG!!! just now I have check the statement and I found one more deduction of 315 rs in name of GST @18% charges unnecessarily. Guys are you insane. I have done analysis of your deduction. see below. EXPLAIN?

                                DATE Reason Amount Charged in Rupees
                                17/01/2021 [protected]@18% 2.7
                                17/01/2021 Consolidated 15
                                18/04/2021 [protected]@18% 2.7
                                18/04/2021 Consolidated 15
                                16/05/2021 [protected]@18% 315
                                16/05/2021 Consolidated 1750

                                May i know why you have charged me two time [protected]@18% and consolidated charges in same Quarter of month with such a big difference. your [protected]@18% is 2.7 Rs and Consolidated charges are 15 rs. Please explain me WHY? and refund my money as soon as possible.
                                Hi, we regret the inconvenience caused. Please share your registered contact details so that we may check and get back to you at the earliest. Regards, Team Axis Bank.
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                                  I
                                  Ik9056
                                  from Delhi, Delhi
                                  May 16, 2021
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                                  Address: B-1284 J J Colony bawana Delhi 11039

                                  Every month deducted amount without any transaction every month
                                  Axis Bank customer support has been notified about the posted complaint.
                                  May 16, 2021
                                  Updated by Ik9056
                                  Axis Bank every month consolidated charges why
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                                    amk@123
                                    May 15, 2021
                                    Resolved
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                                    Resolved

                                    Address: ludhiana

                                    Dear axis bank,

                                    At this month i have not pay to credit card payment because some emergency in our house. My credit card last digit-2820 due date to above two days only i have pay the full payment 1738.60. So kindly reversel the charge in debit interest or late fee payment charges.

                                    We have already talk to axis toll free customer he says first you pay the full amount of statement then we have raise the request of reversal payment.
                                    Aug 10, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 21, 2021
                                    Axis Bank Customer Care's response
                                    Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-7.aspx that will give you more information about the same. Regards, Team Axis Bank
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