| Address: shillong keating rd police bazar Zara building |
1. That I am client of Axis Bank for more than 15 years and using the Axis Credit Card for last 5 years and never failed to clear the dues in time.
2. That since my dependence on both Axis debit and credit (which may be seen from the volume of monthly transaction) I always maintained sufficient balance in my saving a/c. Which was the case when I was in Kolkata for self treatment from 2nd week of February to last week of March, 2021 I was fully dependent on my axis a/c for all my requirement. But without any notice my saving a/c was made debit freeze which on visiting the nearest Axis Branch came to know that because of KYC which need to be updated they froze my a/c. It was needless to say that the kind of trouble I was in. What is disturbing was that without any prior information, when there are plenty of avenues open, like email SMS service whatsapp and even through a call which they are doing at their hearts content by calling not less than ten times in a day for promotional purposes. As I mentioned majority of my transaction done through Axis a/c and I had number of regular beneficiaries added for transfer of fund which included my daughter too who is in Ahmedabad for studies. Neither I could use my ATM for withdrawal or make any payment by using Axis app. Also since I have gool amount of online investment like forex trading I had to maintain required by funding as and when needed margin by using this a/c only.
That myself and my daughter had gone through horrible period for failing to pay in time and I could not complete my treatment and returned back. Also as mentioned due to want of fund my investment in currency trading turned zero from $1400 which is not a small amount and had I added fund in time I would not have to suffer such huge loss.
That I was during this period tried to clear my outstanding balance of around Rs.62, 000/ which I had utilized from my Axis credit card through the mobile app but because debit freeze I could not clear the dues and my every failed attempt's screen shot was shared in axis whats up No. available in axis app. Even I visited the nearest Axis Branch in Rajpur in Kolkata where I tried to clear the dues through axis cheque, could not be done because of debit freeze.
That on my return immediately I visited the home Axis Branch and completed the formalities on 31st March, 2021 but till date the KYC was not updated and I was now asked to clear my outstanding dues of Rs. 80, 799/- by 3rd May, 2021, As I mentioned from 2ned week of March, 2021 I could not use the credit card and the dues at that point was only 62, 000/-.
That I want the bank to duly compensate my entire losses and not to overcharge my credit card bill .
Aug 7, 2021
Complaint marked as Resolved
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2021
Axis Bank Customer Care's response Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank