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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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R
rajputmailbox
from Delhi, Delhi
Apr 20, 2021
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Address: Ward No 3, Ground Floor Lohian, Kalagarh Rd, Dhampur, Uttar Pradesh 246761, India

Dear Axis bank,

I own a NRE account and 2 NRO accounts with AXIS Bank branch of Dhampur, Uttar Pradesh.

I had submitted a form to close one of my NRO bank account on 9th April 2021 at the Dhampur Branch and after that I had visited the Dhampur branch 3 times to check the status but every time the person who took the form told me once the approval will come then he will close my NRO account.

Kindly take an action against the Branch and do the needful.

My details are as following.

Name: Pankaj Kumar
NRO Account Number to close : [protected]

Thanking you in advance,
Pankaj Kumar
May 6, 2021
Complaint marked as Resolved 
Resolved after complaint on consumercomplaints.
Axis Bank customer support has been notified about the posted complaint.
Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
rajputmailbox's [Complaint's author] reply, Apr 29, 2021
Dear Sir,

My registered mobile number is: +1 - 803-528-2861.
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    A
    alakesh roy choudhury
    from Aizawl, Mizoram
    Apr 19, 2021
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    Address: shillong keating rd police bazar Zara building

    1. That I am client of Axis Bank for more than 15 years and using the Axis Credit Card for last 5 years and never failed to clear the dues in time.

    2. That since my dependence on both Axis debit and credit (which may be seen from the volume of monthly transaction) I always maintained sufficient balance in my saving a/c. Which was the case when I was in Kolkata for self treatment from 2nd week of February to last week of March, 2021 I was fully dependent on my axis a/c for all my requirement. But without any notice my saving a/c was made debit freeze which on visiting the nearest Axis Branch came to know that because of KYC which need to be updated they froze my a/c. It was needless to say that the kind of trouble I was in. What is disturbing was that without any prior information, when there are plenty of avenues open, like email SMS service whatsapp and even through a call which they are doing at their hearts content by calling not less than ten times in a day for promotional purposes. As I mentioned majority of my transaction done through Axis a/c and I had number of regular beneficiaries added for transfer of fund which included my daughter too who is in Ahmedabad for studies. Neither I could use my ATM for withdrawal or make any payment by using Axis app. Also since I have gool amount of online investment like forex trading I had to maintain required by funding as and when needed margin by using this a/c only.

    That myself and my daughter had gone through horrible period for failing to pay in time and I could not complete my treatment and returned back. Also as mentioned due to want of fund my investment in currency trading turned zero from $1400 which is not a small amount and had I added fund in time I would not have to suffer such huge loss.
    That I was during this period tried to clear my outstanding balance of around Rs.62, 000/ which I had utilized from my Axis credit card through the mobile app but because debit freeze I could not clear the dues and my every failed attempt's screen shot was shared in axis whats up No. available in axis app. Even I visited the nearest Axis Branch in Rajpur in Kolkata where I tried to clear the dues through axis cheque, could not be done because of debit freeze.
    That on my return immediately I visited the home Axis Branch and completed the formalities on 31st March, 2021 but till date the KYC was not updated and I was now asked to clear my outstanding dues of Rs. 80, 799/- by 3rd May, 2021, As I mentioned from 2ned week of March, 2021 I could not use the credit card and the dues at that point was only 62, 000/-.
    That I want the bank to duly compensate my entire losses and not to overcharge my credit card bill .
    Aug 7, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 22, 2021
    Axis Bank Customer Care's response
    Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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      J
      johns777
      Apr 19, 2021
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      Address: Richards park axis bank Bangalore

      Dear, Sir / Ma'am .
      My name is Johnson.J my Bank A/C Number is ([protected]) registered mobile number is [protected], I am a very good customer of axis bank i never expected anything like money deduction whiteout me opting for any service i have been deducted total amount of Rs-1328 in the period of 5 months twice kindly find the attachment of deduction & in one bank A/C there is two axis direct A/C kindly find that attachment to Kindly reverse my amount kindly do the needful , when i went & spoke to my bank branch the manager named Mr.Harish he spoke very rudely with me my Bank branch is Richards park axis bank Bangalore as a grateful customer kindly do the needful & take action please.
      Thanking you, Regards Johnson j.
      +3 photos
      Aug 16, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 22, 2021
      Axis Bank Customer Care's response
      Hi, we request you to refer to the following link: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx for more information on the referred topic. Regards, Team Axis Bank
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        S
        srujan1234
        Apr 19, 2021
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        Hi,

        I got an amount of 1200 rupees debited from my account stating that is charged for consolidated charges. So help me resolving this issue .
        Axis Bank customer support has been notified about the posted complaint.
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          E
          Elango Yati
          Apr 19, 2021
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          Resolved

          Dear sir,
          Greetings for the day .
          This is keep you inform that i m Elangovan Sivakumar have a saving account with you Axis bank and my account got debited with 129.77+15 rs on 18, April, 2021.That Amt which was suppose to get credit back to my account.Because i just maintaing my account with correct balance. Hope the positive response from Axis bank family and your earliest response would be really appreciated.

          Here is my account details :-
          Name -Elangovan Sivakumar
          Son of - Sivakumar Annamalai
          Account no-[protected]
          Ph no:- [protected]
          Aug 5, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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            P
            Pragun Khera
            Apr 18, 2021
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            Address: Bangalore

            Towards the start of April, Rs 885 were deducted from my Axis Bank Salary Account. I did not receive any SMS informing me of this debit, and only found it while reviewing my account Statement.

            The transaction description is useless and doesn't say what this charge is for. Holdings in my Demat Account are well below the 50.000 limit mentioned on the Axis Direct website.

            Please help me revert these charges and make this process more transparent. Customers should not have to deal with mysterious charges and then raise complaints to understand what is going on.
            Aug 9, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 22, 2021
            Axis Bank Customer Care's response
            Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              S
              Surve Prajakta
              Apr 18, 2021
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              Resolved

              Axis bank charged Consolidated Charges 515 withh gst 92Rs.
              Aug 5, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                S
                Sudheer D A
                from Delhi, Delhi
                Apr 18, 2021
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                I closed account at Axis bank Double Road Branch Bengaluru on Jan/2019, but till today as on April/2021 they have not paid my amount. I need my amount along with lawful interest from Jan/2019 till this day. When i complained to RBI in the month of Jan/2021, they issued D D, the D D is returned that outdated D D. Hence this complaint against Axis Bank Double Road Branch, Bengaluru, direct them to pay my amount along with interest.
                Aug 5, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                  Y
                  Yojer007
                  Apr 18, 2021
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                  Address: Mumbai

                  Every month my account debited for 3000 to 5000 under name of consolidated charges. What are this charges and what is reason
                  Axis Bank customer support has been notified about the posted complaint.
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                    P
                    panda subhashree
                    Apr 17, 2021
                    Resolved
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                    Resolved

                    I have a saving a/c in axis bank Worli, Mumbai, bran.I got a sms from axis bank on 2nd April informing that rs-885 has been debited from my account for axis direct. Neither I have a demat account nor applied for it at axis, so why I have charged? I demand proper justifications and clarification from Axis bank.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi, we request you to refer to the following link: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx for more information on the referred topic. Regards, Team Axis Bank
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                      On 4th Jan 2021I have done a payment of 2000 rs via phone pe upi to a beneficiary. The amount got debited from my account which is in icici bank but beneficiary is saying that he did not get the money. I raised a complaint with Phone Pe company and ICICI bank as well but did not get the issue resolved. Even PhoenPe is saying that they can not disclose their customer's details. Now I got few details from my bank and phone pe app regarding...
                      +1 photos
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                      R
                      Rahulprakash
                      from Hyderabad, Telangana
                      Apr 17, 2021
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                      Address: mahad maharashtra

                      Dear Sir/Mam, I have lost my debit card so I had blocked my debit card, actually my branch is in bangalore, as per customer care representative recomendation I went to nearest bank (Mahad) I have taken new card, I asked for normal card that which charges zero amount, May be rupay card also, they had provided me value plus debit card, after Customer care replied debit card debit charges is more appxox 750 & Tax, I knew it charge more I dont want that card, I want normal card request to replace the card. Since I had write several mails & chats with customer care but no response. then customer care representative replied to send cancelation requstion letter to bangalore peenya branch, they replied me to cancel debit card without giving conformation on reversal of charges, & which card they will provide, in app there is no card option to select. kind request to reversal the charges & normal debit card ( Previsous Liberty debit card also. My ac no is :[protected]. Regards, Rahul Prakash.K.
                      +3 photos
                      Axis Bank customer support has been notified about the posted complaint.
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                        Mano4035
                        Apr 17, 2021
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                        Respected sir/madam,

                        Dear Sir/Madam,

                        With respect and humble submission I want to inform you that I had applied for EPS withdraw dated on[protected] but still it is in under process status even though it is already 19 days. Again I had applied for EPS transfer from my previous employer.it is settled and approved by my previous employer but EPS amount is not credited to my new employer. Need your kind consideration as I required it immediately on an urgent basis.
                        I have called more than 200 times to Bandra Mumbai office but no one is picking my calls for more than 5 days.
                        Thanks And Regards,
                        Manoranjan Panigrahy
                        Mobile no-[protected]
                        UAN no[protected]
                        Axis Bank customer support has been notified about the posted complaint.
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                          H
                          Harsh40
                          Apr 16, 2021
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                          Without any permission some amount was deducted from my savings account.
                          Showing: TIPS/SCG/NON MCG/09.04.21.

                          Send a refund and look into the matter
                          Axis Bank customer support has been notified about the posted complaint.
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                            K
                            K. Sam George.18
                            Apr 15, 2021
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                            Resolved

                            I am K. Sam George and I have an account in your esteemed bank at Pipariya, Hoshangabad Dist, MP.

                            My request is to return the amount deducted from my account.

                            I have received two messages from Axis saying the following:

                            1st Message. INR 590 debited from A/c no.xx9577 on[protected]:03:20 IST at BRN-Card Payment. Avl Bal-INR xxxx. Call [protected] if not done by you.

                            I received the above message on 07.04.2021; 10:06:58am.

                            2nd Message. Dear Customer, payment of Rs.590 received for your Axis Bank Credit Card xxxx5284 on 07-APR-21. Available Limit:Rs.xxxxx.

                            I received the above message on 07.04.2021; 12:17:42pm

                            I am a customer of Axis bank. But I have never used Credit Card or Debit Card. I have not even activated at all. Then how come this deduction of Rs.590/- from my A/c. Kindly Return the amount.

                            K. Sam George.
                            [protected]@rediffmail.com
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 17, 2021
                            Axis Bank Customer Care's response
                            Hi, we request you to visit the nearest branch for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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                              M
                              manikantaas
                              Apr 14, 2021
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                              Charges on MAB

                              Address: Yousufguda, Hyderabad

                              Dear sir,

                              I'm disabled person due to hearing loss and mute, I'm an axis bank salary account holder science 2010. I was getting a huge penalty from axis bank for MAB but i did not know about it, i left my job in July 2018 and i visited the axis bank branch for submitting the account closure form in 2018 august.

                              And one bank employee said to me "no need to close, it helps in your future if you get the same axis...
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                              D
                              Apr 14, 2021
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                              Hi

                              I have account no - [protected], and my cc no end with 5050, on 12 april which is my billing date you deducted Rs-29487 for cc payment, on same date u also deducted 32000 but the money neither credit in my cc acount or in debit account, and i dont know y u lein the extra 32000 when u already get the payment of 29500 which is min ongoing payment till next month.nxt payment date 3 may and billing date is 12 may and u already debit the amount of that dates, thats great, please release the amount.
                              Axis Bank customer support has been notified about the posted complaint.
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                                nikkie003
                                Apr 13, 2021
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                                Resolved

                                Axis Bank opened a demat account without my consent

                                Am writing this mail after reaching out to customer care for nearly 10 times and having not getting my answer. This is really disheartening, When i asked them to escalate it to a higher officer that was not done.

                                Axis Bank — opened a demat account without my consent and account has been debited with 885 rs on 5th APRIL by axis direct. The fact being that i do not have a demat account with Axis, nor have i made any such requestbr...
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                                Arnab2021
                                Apr 13, 2021
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                                Resolved

                                Hi, I got email from Axis Bank that INR 118 debited from A/c no. XXXXXX on[protected]:38:23 IST at Sign. Verf. Chrgs Mandate Regst/ Stop.

                                I did not authorize to debit any mandate. Please revert this transaction and if this is a fraud activity then stop it immidiately.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Hi, we request you to refer to the following link for more information on the referred subject: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx Regards, Team Axis Bank.
                                Hi, we request you to refer to the following link for more information on the referred subject: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx ​Regards, Team Axis Bank.
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                                  Purvibhardwaj
                                  Apr 13, 2021
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                                  Address: Village+post kaseru chandous Aligarh 202132

                                  My atm card with check book
                                  Axis Bank customer support has been notified about the posted complaint.
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