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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 113

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F
fatallobster97
Apr 23, 2021
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Hello,

I was recently charged Rs. 1, 000 by my bank. I have no idea why. As my balance was low (I was waiting for a deposit as a transaction was getting reversed) my balance is now -1, 040.

I got this message from the bank today.
Your A/c 473758 is reversed INR 7851.86 on[protected]:23:16 Info- PUR/ExpressVPN/+[protected]/ExpressVPN/Seq No[protected]

however when I open my banking app the amount is still showing -1040.

I want my 1000 rupees back plus the amount that was reversed into my account. The charges are atrocious. I am a student and this is unacceptable.
Axis Bank customer support has been notified about the posted complaint.
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    Siyam Ramamoorthy
    Apr 23, 2021
    Resolved
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    Resolved

    I received the below and the money has been debited from my Axis bank account number [protected].

    I haven't initiated any such request. Can you please refund the money

    Your a/c 00046394 is debited Rs 118 on 22Apr21 A/c balance is Rs 21416.95 Info: Sign. Verf. Chrgs Mandate Regst/ Stop
    Aug 6, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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      Puneetgupta1788
      Apr 23, 2021
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      Address: Banda

      I have submitted all the debit card check book, credit card we had for deceased customer mahesh prasad Gupta.

      The account was closed but the linked credit card is still active. Now they are sending messages to pay the annual maintenance charges messages. With late payment.

      My complaint is when i have submitted the request for complete closure. Then why they haven't closed the credit card aswell.
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 23, 2021
      Axis Bank Customer Care's response
      Hi, we request you to share the registered contact details for us to check and assist you further in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
      Apr 23, 2021
      Updated by Puneetgupta1788
      Also i want to add Even for dead person they are charging late payment when it was informed on time and account was closed and full and final settlement was completed. Even there PNO is not coming up with proper support. not professional staff ... Worst bank ever .
      Apr 23, 2021
      Updated by Puneetgupta1788
      [protected]

      I even dont know the card number. I am the son of deceased card holder .

      I am not liable to pay anything to your bank when it is related to yearly maintenance charges. Just get this card closed linked to this mobile number.
      [protected]

      I even dont know the card number. I am the son of deceased card holder .

      I am not liable to pay anything to your bank when it is related to yearly maintenance charges. Just get this card closed linked to this mobile number.
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        U
        Unnecessary charges
        Apr 22, 2021
        Resolved
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        Resolved

        Axis bank charges unnecessary consolidated charges 4810.06 and gst charges 865.81 without any prior notice or information.As per Government guidelines, Not any bank liable to deduct or charges any amount during lockdown.
        Aug 6, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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          sandhyapriya
          May 4, 2022
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          Address: No.7/2, First Street, Kalainger Nagar, Tharamani,Chennai-600 001.

          Iam kaliammal from Department of revenue iam residing in Chennai (Tharamani)my brother have bought two wheeler loan in axis Bank customer id[protected] he skipped only one month due amount 2493 he is the regular customer to axis Bank just only one month has been skipped today morning 6.00am itself Sathish agency of axis Bank came to my home and shouted to the hell he is behaving very rude to me when my brother is not in home he shouted to my mother and sisters he talked vulgarly he didn't display the I'd card too he behaved very badly he spoked to someone to come and to damage the vehicle and hit us my mother bp shooted up high because of this person his words are too bad and cursed my family members he asked me too pay the amount or else I won't leave him he is threatening us and called some of the person to hit he hit the door hardly I have paid the amount he didn't give the receipt of my payment i[censored] did n't take proper action means I will file a case on consumer court I have all evidence and video and audio.
          Error Icon
          Message blocked
          Your message to [protected]@axisbank.onmicrosoft.com has been blocked. See technical details below for more information.
          The response from the remote server was:
          550 5.4.1 Recipient address rejected: Access denied. AS[protected] [BMXIND01FT012.eop-IND01.prod.protection.outlook.com]

          [protected] Forwarded message[protected]
          From: Sandhyapriya Sandhyapriya
          To: [protected]@axisbank.onmicrosoft.com
          Cc:
          Bcc:
          Date: Wed, 4 May 2022 11:25:38 +0530
          Subject: Re: Undeliverable: Agent misbehaved

          Iam kaliammal from Department of revenue iam residing in Chennai (Tharamani)my brother have bought two wheeler loan in axis Bank customer id[protected] he skipped only one month due amount 2493 he is the regular customer to axis Bank just only one month has been skipped today morning 6.00am itself Sathish agency of axis Bank came to my home and shouted to the hell he is behaving very rude to me when my brother is not in home he shouted to my mother and sisters he talked vulgarly he didn't display the I'd card too he behaved very badly he spoked to someone to come and to damage the vehicle and hit us my mother bp shooted up high because of this person his words are too bad and cursed my family members he asked me too pay the amount or else I won't leave him he is threatening us and called some of the person to hit he hit the door hardly I have paid the amount he didn't give the receipt of my payment i[censored] did n't take proper action means I will file a case on consumer court I have all evidence and video and audio.

          [protected]
          Axis Bank customer support has been notified about the posted complaint.
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            Iamsaurabh
            Apr 22, 2021
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            Address: Chinar park

            My Axis Bank account was inactive from 1 year n there was a negative charges left so i paid those fees and eeopen my account but one dsy my account got closed n my remaining balance was debited from my account in the name of kyc not updated n acc is closed for anniversary account closure. I called customer care service and they keep repeating me that i ll get DD at my personal home address in 7 to 8 working days but still i didn't receive any DD at my home.. Now i am getting irritated from this type of poor service from Axis bank department
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 23, 2021
            Axis Bank Customer Care's response
            Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
            Apr 23, 2021
            Updated by Iamsaurabh
            @Axis Bank my registered mobile number - [protected]
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              Sudipta123456
              Apr 21, 2021
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              Resolved

              Address: Duttapukur Hatkhola 743248

              I am Sudipta Mirbahar. I paid Rs. 10, 000 to buy a mobile phone for Biswajit Das employee ID 207933 of Dutta Pukur Axis Bank. But he is not returning the money at all. If he is called, he says he will pay but he is not paying anything. Every day he is giving some excuse. He is not returning my money at all.
              My Mobile number [protected] ..
              It is my earnest request to refund my money immediately.
              Aug 5, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                B
                Bapuraya
                Apr 21, 2021
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                Regarding double payment issue of toll tax.

                On 17.03.2021 at laling and at chandwad toll tax deducted from my account. Actually tax is payable only at
                Rajendra Patil
                Jalgaon.
                MH19CF2901
                Axis Bank customer support has been notified about the posted complaint.
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                  Sudhirkumargangrade
                  Apr 21, 2021
                  Resolved
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                  Resolved

                  Address: 602, GALAXY HEIGHTS , NEAR RELIANCE PETROL PUMP, OPPOSITE GULF LUBRICANT , MASAT, SILVASSA DNH -396230

                  Dear sir & madam,

                  axis bank cut down consolidated charges very high from my salary saving account during last two years. kindly solve my problem and get back my deducted fund emmidietly, other wise i will be submite the comlaint against axis bank to heigher authority. my initial information regarding this are following

                  name of acc holder : sudhir kumar gangrade :

                  bank acc no. : [protected]
                  bank name : axis bank
                  branch name : jigar complex, naroli road, silvassa, dadra and nagar haweli, 396230
                  city : silvassa
                  state : dadra and nagar haweli & daman & diu
                  mobile no. : [protected]
                  email id : [protected]@gmail.com
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    S
                    subbireddy299
                    Apr 21, 2021
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                    Address: Roypaetta, Chennai, Royapettah

                    I have been charged 290+18 as consolidated charges every month, again 30+gst for BNA Convenience fee although I didn't deposit anything after their working hours / on holidays. Still, the bank charges as they want, also from my peers I heard that after their recent CEO change, the bank has started charging too much and unnecessarily. Planning to close the account with Axis asap. I have been holding an account for 5 years, now they made to change our mind "to look for something else". Thanks, Axis !!
                    Axis Bank customer support has been notified about the posted complaint.
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                      S
                      Surya Prayaga
                      Apr 20, 2021
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                      Website: Please see the screen shot attached

                      Very urgent please, I am unable to transfer funds, my mother is on death bed, I need to transfer immediately amount. The error I am getting in Chrome and Microsoft edge
                      Axis Bank customer support has been notified about the posted complaint.
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                        RB Jii
                        Apr 20, 2021
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                        I have been charged 100+18 as consolidated charges every month, again 30+gst for BNA Convenience fee although I didn't deposit anything after their working hours / on holidays. Still, the bank charges as they want, also from my peers I heard that after their recent CEO change, the bank has started charging too much and unnecessarily. Planning to close the account with Axis asap. I have been holding an account for 5 years, now they made to change our mind "to look for something else". Thanks, Axis !!
                        Axis Bank customer support has been notified about the posted complaint.
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                          Sayani21
                          Apr 20, 2021
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                          Resolved

                          Address: Barrackpore

                          I was maintained the monthly balance of Rs.5000 for an Urban savings account and Axis Bank is deducting rs.800 for every month. Now Axis Bank is India's most untrusted bank. Please take action against Axis. They are fooling innocent people. My Account No is [protected].
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                            R
                            rajputmailbox
                            from Delhi, Delhi
                            Apr 20, 2021
                            Resolved
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                            Resolved

                            Address: Ward No 3, Ground Floor Lohian, Kalagarh Rd, Dhampur, Uttar Pradesh 246761, India

                            Dear Axis bank,

                            I own a NRE account and 2 NRO accounts with AXIS Bank branch of Dhampur, Uttar Pradesh.

                            I had submitted a form to close one of my NRO bank account on 9th April 2021 at the Dhampur Branch and after that I had visited the Dhampur branch 3 times to check the status but every time the person who took the form told me once the approval will come then he will close my NRO account.

                            Kindly take an action against the Branch and do the needful.

                            My details are as following.

                            Name: Pankaj Kumar
                            NRO Account Number to close : [protected]

                            Thanking you in advance,
                            Pankaj Kumar
                            May 6, 2021
                            Complaint marked as Resolved 
                            Resolved after complaint on consumercomplaints.
                            Axis Bank customer support has been notified about the posted complaint.
                            Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                            rajputmailbox's [Complaint's author] reply, Apr 29, 2021
                            Dear Sir,

                            My registered mobile number is: +1 - 803-528-2861.
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                              A
                              alakesh roy choudhury
                              from Aizawl, Mizoram
                              Apr 19, 2021
                              Resolved
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                              Resolved

                              Address: shillong keating rd police bazar Zara building

                              1. That I am client of Axis Bank for more than 15 years and using the Axis Credit Card for last 5 years and never failed to clear the dues in time.

                              2. That since my dependence on both Axis debit and credit (which may be seen from the volume of monthly transaction) I always maintained sufficient balance in my saving a/c. Which was the case when I was in Kolkata for self treatment from 2nd week of February to last week of March, 2021 I was fully dependent on my axis a/c for all my requirement. But without any notice my saving a/c was made debit freeze which on visiting the nearest Axis Branch came to know that because of KYC which need to be updated they froze my a/c. It was needless to say that the kind of trouble I was in. What is disturbing was that without any prior information, when there are plenty of avenues open, like email SMS service whatsapp and even through a call which they are doing at their hearts content by calling not less than ten times in a day for promotional purposes. As I mentioned majority of my transaction done through Axis a/c and I had number of regular beneficiaries added for transfer of fund which included my daughter too who is in Ahmedabad for studies. Neither I could use my ATM for withdrawal or make any payment by using Axis app. Also since I have gool amount of online investment like forex trading I had to maintain required by funding as and when needed margin by using this a/c only.

                              That myself and my daughter had gone through horrible period for failing to pay in time and I could not complete my treatment and returned back. Also as mentioned due to want of fund my investment in currency trading turned zero from $1400 which is not a small amount and had I added fund in time I would not have to suffer such huge loss.
                              That I was during this period tried to clear my outstanding balance of around Rs.62, 000/ which I had utilized from my Axis credit card through the mobile app but because debit freeze I could not clear the dues and my every failed attempt's screen shot was shared in axis whats up No. available in axis app. Even I visited the nearest Axis Branch in Rajpur in Kolkata where I tried to clear the dues through axis cheque, could not be done because of debit freeze.
                              That on my return immediately I visited the home Axis Branch and completed the formalities on 31st March, 2021 but till date the KYC was not updated and I was now asked to clear my outstanding dues of Rs. 80, 799/- by 3rd May, 2021, As I mentioned from 2ned week of March, 2021 I could not use the credit card and the dues at that point was only 62, 000/-.
                              That I want the bank to duly compensate my entire losses and not to overcharge my credit card bill .
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 22, 2021
                              Axis Bank Customer Care's response
                              Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                                johns777
                                Apr 19, 2021
                                Resolved
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                                Resolved

                                Address: Richards park axis bank Bangalore

                                Dear, Sir / Ma'am .
                                My name is Johnson.J my Bank A/C Number is ([protected]) registered mobile number is [protected], I am a very good customer of axis bank i never expected anything like money deduction whiteout me opting for any service i have been deducted total amount of Rs-1328 in the period of 5 months twice kindly find the attachment of deduction & in one bank A/C there is two axis direct A/C kindly find that attachment to Kindly reverse my amount kindly do the needful , when i went & spoke to my bank branch the manager named Mr.Harish he spoke very rudely with me my Bank branch is Richards park axis bank Bangalore as a grateful customer kindly do the needful & take action please.
                                Thanking you, Regards Johnson j.
                                Aug 16, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 22, 2021
                                Axis Bank Customer Care's response
                                Hi, we request you to refer to the following link: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx for more information on the referred topic. Regards, Team Axis Bank
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                                  srujan1234
                                  Apr 19, 2021
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                                  Hi,

                                  I got an amount of 1200 rupees debited from my account stating that is charged for consolidated charges. So help me resolving this issue .
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    E
                                    Elango Yati
                                    Apr 19, 2021
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                                    Resolved

                                    Dear sir,
                                    Greetings for the day .
                                    This is keep you inform that i m Elangovan Sivakumar have a saving account with you Axis bank and my account got debited with 129.77+15 rs on 18, April, 2021.That Amt which was suppose to get credit back to my account.Because i just maintaing my account with correct balance. Hope the positive response from Axis bank family and your earliest response would be really appreciated.

                                    Here is my account details :-
                                    Name -Elangovan Sivakumar
                                    Son of - Sivakumar Annamalai
                                    Account no-[protected]
                                    Ph no:- [protected]
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                                      Pragun Khera
                                      Apr 18, 2021
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                                      Resolved

                                      Address: Bangalore

                                      Towards the start of April, Rs 885 were deducted from my Axis Bank Salary Account. I did not receive any SMS informing me of this debit, and only found it while reviewing my account Statement.

                                      The transaction description is useless and doesn't say what this charge is for. Holdings in my Demat Account are well below the 50.000 limit mentioned on the Axis Direct website.

                                      Please help me revert these charges and make this process more transparent. Customers should not have to deal with mysterious charges and then raise complaints to understand what is going on.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 22, 2021
                                      Axis Bank Customer Care's response
                                      Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                        Surve Prajakta
                                        Apr 18, 2021
                                        Resolved
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                                        Resolved

                                        Axis bank charged Consolidated Charges 515 withh gst 92Rs.
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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