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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 117

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H
Hodgman
from Powai, Maharashtra
Apr 1, 2021
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Axis bank portal wont let me access fund transfer menu on internet banking. It says "Access to the Menu is not available. Please contact Bank Administrator". There is no other explanation as to why it is blocked and what i need to do to unblock it. Tried calling customer care. They said they have no idea what's going on. Tried chatting at the support website - no one responded.

Good job blocking my hard earned money Axis Bank. I demand a quick resolution to this.
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2021
Axis Bank Customer Care's response
Hi, we request you to share the registered mobile number along with the error screenshot faced for us to check and assist you further in the referred matter. Alternatively, you may also visit the nearest branch. Regret the inconvenience caused. Regards, Team Axis Bank
Apr 04, 2021
Updated by Hodgman
Mobile number [protected]

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    Saravanan2021
    Apr 1, 2021
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    Address: Bangalore

    Dear Sir / Madam,

    Please Find Your Below Mail, As Referred I & My Car Did Not Travel Anywhere Like Your Mail, It Is Complete Fake Transaction, Kindly Do Necessary Action And Support.

    Thanks And Regards,

    R Saravanan [protected]

    [protected] Forwarded message[protected]
    From:
    Date: Thu, Apr 1, 2021 at 5:08 PM
    Subject: Transaction alert for your TAG
    To:

    Dear Customer,

    Dear Customer, Your FasTag Account has been debited Rs. 20 for transaction for Vehicle KA01P7711 at Toll Chokkenahalli toll plaza on[protected]T20:31:37. Balance amount in the Account is Rs. 222.5. Call toll free number [protected] for any dispute.

    This is an automated e-mail alert to help you keep track of your TAG transactions. Hence, please do not reply to this e-mail..
    Axis Bank customer support has been notified about the posted complaint.
    Apr 01, 2021
    Updated by Saravanan2021
    Dear Sir / Madam,

    Please Find Your Below Mail From Axis Fastag, As Referred I & My Car Did Not Travel Anywhere Mail, It Is Complete Fake Transaction, Kindly Do Necessary Action And Support.

    Thanks And Regards,

    R Saravanan [protected]

    [protected] Forwarded message[protected]
    From:
    Date: Thu, Apr 1, 2021 at 5:08 PM
    Subject: Transaction alert for your TAG
    To:

    Dear Customer,

    Dear Customer, Your FasTag Account has been debited Rs. 20 for transaction for Vehicle KA01P7711 at Toll Chokkenahalli toll plaza on[protected]T20:31:37. Balance amount in the Account is Rs. 222.5. Call toll free number [protected] for any dispute.

    This is an automated e-mail alert to help you keep track of your TAG transactions. Hence, please do not reply to this e-mail..
    Verified Support
    Apr 02, 2021
    Axis Bank Customer Care's response
    Hi Saravanan, we request you to share the interaction ID for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
    Apr 03, 2021
    Updated by Saravanan2021
    Please Contact Me i can't understand interaction ID
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      PratikLilhare
      from Indore, Madhya Pradesh
      Mar 31, 2021
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      I have a salary a/c in axis bank balaghat branch, as informed by bank while opening the account debit, credit account were free of cost & no charges will be levied on them as it is a salary account. Today (31st march 2021) i got a e-mail from axis bank informing that my salary has been credited, but rs-885 has been debited from my account. But i didn't buy / sell any stocks from this a/c, so why this amount charged? I demand proper justification with all brake up of charges from axis bank. I want to stop this.
      Axis Bank customer support has been notified about the posted complaint.
      Hi Pratik, we request you to refer to the following link: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx for more information on the charges levied. Regret the inconvenience caused. Regards, Team Axis Bank
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        K
        Kumar K S
        Mar 31, 2021
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        Hi

        I have availed home loan from AXIS bank. unfortunately one of the EMI's bounced back due lack of funds. From this day onwards I an getting reminder calls from AXIS back every month. I get around 10-12 calls everyday.

        Call details: [protected]/[protected]...etc
        +1 photos
        Axis Bank customer support has been notified about the posted complaint.
        Hi Kumar, we request you to share the registered mobile number for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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          A
          ashishsingh786
          from Lucknow, Uttar Pradesh
          Mar 31, 2021
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          Today I get message from my Axis Bank account that your account has been closed because "ASAP Anniversary Closure - KYC not compl."

          They are cheaters. Whenever I was unable to maintain minimum amount in my account I have paid all type of fines and other amounts to axis bank.

          In spite of all they closed my account it's really irritating. Don't open your bank account in Axis Bank ever.
          Axis Bank customer support has been notified about the posted complaint.
          Hi, we will help you sort this out. Please share your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
          Hi, we will help you sort this out. Please share your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
          Hi Ashish, we request you to visit the nearest branch for further assistance in the referred matter. Regards, Team Axis Bank
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            I
            Ishwarya Jayaraman
            Mar 31, 2021
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            Resolved

            Continues two days I got debited for 118 rupees for sign verification.

            Every I tried to contact customer care, they are not provide proper answer.
            Aug 7, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 02, 2021
            Axis Bank Customer Care's response
            Hi Ishwarya, we request you to share your registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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              S
              Shailendra.sharma@aecom
              Mar 30, 2021
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              I am entering right ID and password, yet I am not able to log in. Please help
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                N
                Nitika tiwari
                Mar 30, 2021
                Resolved
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                Resolved

                Registration terminated

                Why I am getting an SMS that my registration has been terminated visit to teh nearest branch and they said talk to teh customer support. where should I go now. Actually I have submitted a fraud complaint and my car's has been blocked itself while the fraud transaction has been happened now I have recieved the new card and when I am trying to register to the application it says that it is terminated what to do now....
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                J
                Jain, Neeraj
                Mar 30, 2021
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                Was holding a Credit Card of Axis Bank, and had all the Statements paid in full.
                Suddenly they have charged Annual fees, which I had strongly objected, and had given the option the cancel the card if they cannot waive off the Annual Fees.
                Now they are sending me statements wherein there is no due against my spends only the Annual Fees is charged.
                Every hour the Debt Recovery Team keeps calling and harassing me for none of my dues.
                Please get the matter closed once and for all.
                Axis Bank customer support has been notified about the posted complaint.
                Hi Neeraj, we request you to share the registered mobile number for us to check and assist you further in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
                Jain, Neeraj's [Complaint's author] reply, Apr 1, 2021
                Mobile No: 9831030121
                As per the mail from Axis Bank representative, the Payment is also done, yet the card has not been closed.
                Axis Bank is spoiling my CIBIL as well.

                Credit card - Comment #3824742 - Image #0
                Jain, Neeraj's [Complaint's author] reply, Oct 24, 2021
                Requested to Close Axis Bank Credit Card, but the Bank is purposely not closing the account, moreover they have charged Renewal Fees, and are charging Interest and Late Fees on Renewal Fees every month.
                They have debited Minimum Due of Statement from Axis Bank Savings Account as well, without intimation.
                Moreover they have dented my CIBIL as well, for not even a single rupee of spending on the Credit card.
                Need immediate revalidation of CIBIL and compensation for this harassment.
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                  J
                  jimeetshah141188
                  from Mumbai, Maharashtra
                  Mar 28, 2021
                  Sep 27, 2023
                  This thread was updated on Sep 27, 2023
                  Resolved
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                  Resolved

                  Address: Mumbai

                  Hi
                  I had been charged 70rs. Cash on bandra worli seal link toll as well as 70rs. Got debited from axis bank fast tag. I had complained about same in axis bank toll customare care they told to write mail on etc.[protected]@axisbank.com

                  I had raised the complaint on the above mail on 30thjan 2021 with screenshot of receipts as proofs. My wrong debit has been accepted by the axis bank fasttag customare care and was promised refund within 22 days.

                  Its been 2 months still the wrong debit hasnt been refunded in my account. I have already sent 15-20 mails regarding the issue and when will i get the refund. In the mail i get the same response we will let you know or there is some technical issue wait for interim period. Now for last 10 days they have stopped responding to the mails. I called axis bank toll customare care they responded by saying we cant do anything you will get you solution on mails only.

                  Please take strict action against axis bank fast tag issue.
                  When amount needs to be debited it gets debited within seconds but when wrong amount debit needs refund axis bank fastag customare care have stop responding and giving unethical reasons.
                  Worst banking services. Will switch to other banking service.

                  Below i have attached screenshots of cash receipt as well as fast tag debit message and refund approved by axis bank and complaint id number.

                  Interaction id[protected]
                  Interaction id[protected]

                  Interaction mail - etc.[protected]@axisbank.com
                  +3 photos
                  Sep 25, 2023
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
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                    P
                    prem chand jharwal
                    Mar 26, 2021
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                    I am the proprietor (Prem filling station) of a oil company (INDIAN OIL CORPORATION LIMITED) . I am facing a problem these days regarding Fast tag.I have a tanker in Indian oil corporation limited and the fast tag which is use to pay toll tax on highway is the AXIS BANK fast tag and the Indian oil corporation limited (Chittorgarh terminal) pays money to Axis Bank for the Fast tag. From several days i am facing this issue regarding paying the toll tax at toll plazas . The Axis Bank fast tag which i am using is showing not active and black listed in the system. After that i called the customer care they said mail us the document of the tanker i mailed them on[protected] front photo, back photo and the rc front back photo so i mailed them my documents and they said it will take 2-4 days to get activated my fast tag and they mailed me back on[protected] and said that my fast tag has been activated . But when my tanker reached the Toll plaza next day it showed that my vehicle is still not activated and still in the black list then again i mailed the Axis Bank company customer care and now they are saying different things that my email id is not registered with the said fast tag. I told them it's a Indian oil corporation limited fast tag why would my email id will be registered.
                    No action has been taken till now.
                    I am still facing the issues.

                    My mail id ([protected]@gmail.com)
                    Axis Bank mail id (etc.[protected]@axisbank.com)
                    Axis Bank customer support has been notified about the posted complaint.
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                      P
                      padalas
                      Mar 26, 2021
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                      Cibil not cleared

                      Hi Team,

                      As mentioned in NOC like cibil will close as NORMAL. But now I am facing like settled amount can you please help me why it's not closed properly. Can you update as normal on cibil AS SOON AS POSSIBLE.

                      Please find attached NOC & CIBIL REPORT.

                      Regards,
                      Sasidhar padala
                      [protected]
                      padala.[protected]@gmail.com...
                      +2 photos
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                      V
                      Vnpv1974
                      Mar 25, 2021
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                      Address: Bhiwandi

                      My name is VENKATESH N V
                      I have three credit cards
                      I am paying credit card EMI time to time from beginning.
                      But Axis Bank merged my credit cards without any notice in December 2020.
                      This is illegal.
                      I stucked by this process.
                      After axis bank started late payment charges continuously.
                      9000/- late payment charges applied now.
                      The reason for all this!.
                      The axis bank merged my credit cards without any notice.
                      Please solve my problem.
                      Axis Bank customer support has been notified about the posted complaint.
                      Hi Venkatesh, we wish to inform you that the credit card limit is merged as per bank's internal policy. Alternatively, request you to share your registered contact details for us to check and assist you further in the referred matter. Regards, Team Axis Bank
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                        C
                        Chandanbca111
                        Mar 25, 2021
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                        Hi

                        The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                        The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                        A deduction of rs 9491.(Brn-pymt-card-[protected]) is done from my account without prior Hi

                        The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

                        The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

                        A deduction of rs 9491.56 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

                        I've paid all bills and charges before or on time always. Still such deductions are being done. and there is no intimation of this deduction as well.

                        I've paid all bills and charges before or on time always. Still such deductions are being done.
                        Axis Bank customer support has been notified about the posted complaint.
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                          sunil kapadia 1
                          Mar 24, 2021
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                          Transfer pending status shows suspect

                          I transfered amount to my other bank account through IMPS but i didnt recieve it my other account and money is also debited from my axis bank account and transfer status enquiry shows suspect in my axis bank account
                          cant even contact customer care as it says 8 AM to 8 PM only and i need that funds have payments to do
                          how can i solve this matter at this point of time ????...
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                          Dear sir/madam,

                          I am Dr. Bhavdip Chavda, having an ongoing Car Loan with account no. AUR[protected] with Axis Bank. I have paid all EMIs regularly through ECS and there has not been even a single incident where I was unable to manage a sufficient amount in my account.

                          I am writing concerning SR no. 11292876; my ongoing loan is getting over in March 2021 and the last EMI is Rs. 6495 as per the repayment schedule...
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                          H
                          harshit raikwaar
                          Mar 24, 2021
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                          I am unable to do any E commerce transaction with my Axis bank Debit card.it shows a message "transaction on debit card has declined as online usage is not enabled" and when i try to enable my debit card online usage it shows that you do not have a debit card with this account.

                          i have visited axis bank branch 5 times and they say wait, it will work automatically after some days !

                          i need to resolve this problem as soon as possible or i have to consider switching to any other bank.
                          Axis Bank customer support has been notified about the posted complaint.
                          Hi Harshit, we request you to enable online usage of the debit card via Mobile Banking. For further assistance, kindly get in touch with our Phone Banking numbers at [protected] / [protected] and one of our executives will assist you with the issue faced. Regards, Team Axis Bank
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                            Saptaswa Sen
                            Mar 24, 2021
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                            Hi

                            My name is Saptaswa Sen and my registered telephone no is [protected]. Yesterday my savings account ending 7686 has been put under lien for preventive measure. Now I cannot use my account even when I have sufficient bank balance. I presently do not have any credit card, loan from axis bank. Then why lien?

                            Thank you
                            Sataswa Sen
                            Axis Bank customer support has been notified about the posted complaint.
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                              Vaishnavi Subhedar
                              Mar 23, 2021
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                              INR .94 debited from A/c no...on 23-03-21 PTL/SCG.VISA.POS/20.03.21/RELIANCE S S P. Avl Bal- INR 6440.26. Call [protected] if not done by you. This was the message given n my amount was cut from my account without asking me or alerting me. Why is it happening should I report it?
                              Axis Bank customer support has been notified about the posted complaint.
                              Hi Vaishnavi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as... and raise a dispute for the referred transaction. Once raised, please share the dispute ID with us to check and assist further. Regards, Team Axis Bank
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                                vaibhav Dhobe
                                Mar 23, 2021
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                                Address: Maharashtra

                                I created my axis ASAP account with 10k deposit on 22April 2020,
                                before completing one year my ASAP account is closed that too without any prior notification.
                                My ASAP account is closed on 23May 2021.
                                Received a message that all the money in account is debited.
                                When I tried to login, it says account is closed.
                                Wow what a way to rob a customer.
                                Nice service AXIS bank, I'll make sure no other person would choose these kind of services.
                                Axis Bank customer support has been notified about the posted complaint.
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