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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 135

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P
Prabhat Mohan Tripathy
from Powai, Maharashtra
Nov 30, 2020
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I have done a upi transaction in Bhim Axis pay. My Upi transaction was failed but money deducted from my account which is not credited to my account yet .

Regards
Prabhat Mohan Tripathy
[protected]
[protected]@gmail.com
+1 photos
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    V
    Vijay Chaudhary 59
    Nov 30, 2020
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    Address: RAC SECTOR 16 SCO FARIDABAD HR

    Home loan was raised on 17.03.2007 no emi was defaulted wef 17.03.2017 to 31.08.2020 (closure date) but at the time of closure of a/c
    AXis Bank has charged Rs.22500 as hefty pending charges. On making enquiry/correspondence with the bank their plea is due to ecs returned
    reason is NO SUCH A/C where as all emi were paid through same a/c and same bank In this connection, no returning memo/letter for more pdc requirement was served and further no detail of 22500 axis bank is ready to explain i.e. at what rate and how many returning. Even during
    pendemic period returning is charged. Hefty charges of Rs.22500 may pl be refunded to me.
    Axis Bank customer support has been notified about the posted complaint.
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      S
      Subhash2596
      from Powai, Maharashtra
      Nov 29, 2020
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      Address: Vastrapur, ahmedabad

      Hi, I am subhash. I have been using axis bank credit cards since 2 years and it was very bad experience dealing with the representative for any support.
      They have merged the limits of my all credit cards without any notification or permission.
      When they provided me the credit card, they allowed it to use seperately for 2 years now they suddenly merged both credit card limits.

      Its a very big scam from axis bank and it must be noted seriously.
      Either they should provide only one card or they should merge it from the first day so that customers are aware of it.
      But they are trapping the consumers to get excess anount of money.
      No one told it from the first day that it will be merged after year or 2 years and now they are saying that there is no option to seperate it.

      Customers support team are useless, they just say sorry but don't provide solutions.

      I have called many times and not found any solution from their side.
      Now i have no option to pay the debt on time.
      They are trapping the consumers by doing this.
      I have two credit cards ending with 6748 and 2997.
      There is no need for them to provide more than one card if they cannot maintain seperate limit.
      It is against the consumer rights. Customer should be aware of it from the first day and its bank responsibility to make them aware instead of doing fraud business and scam by trapping the customers.

      Please help me to get out of it.
      No one is there to provide support. They are just saying that they have no option.
      How is it possible that there is no option.
      One of my close friend unmerged his cards by contacting customer care.
      Axis Bank customer support has been notified about the posted complaint.
      Nov 30, 2020
      Updated by Subhash2596
      I am still trying to contact customer care but no positive response from anyone. I want to seperate my credit card anyhow as I cannot pay the huge amount at a time.
      Please help me. It is frustrating me from and also creating stress. This is bank fault and I want to get it fixed ASAP.
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        S
        sourav routh
        from Kolkata, West Bengal
        Nov 28, 2020
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        Address: Axis bank konnagar branch , 43 GT Road, Rani Rashmoni Sarani, Konnagar, West Bengal, pin:712235

        Respected sir
        I had a child gift fund name of aryan sharma which got matured at august 2020 but they are so irresponsible and not paying my money iam a class 12student i am preparing my final exam, i need the money as early as possible.
        Certificate folio number-[protected]
        Aryan sharma
        Mob num-[protected]
        +1 photos
        Axis Bank customer support has been notified about the posted complaint.
        Nov 29, 2020
        Updated by sourav routh
        Respected sir
        I had a child gift fund name of aryan sharma which got matured at august 2020 but they are so irresponsible and not paying my money iam a class 12student i am preparing my final exam, i need the money as early as possible.
        Certificate folio number-[protected]
        Aryan sharma
        Mob num-[protected]

        Nov 29, 2020
        Updated by sourav routh
        Respected sir
        I had a child gift fund name of aryan sharma which got matured at august 2020 but they are so irresponsible and not paying my money iam a class 12student i am preparing my final exam, i need the money as early as possible.
        Certificate folio number-[protected]
        Aryan sharma
        Mob num-[protected]
        Axis bank konnagar branch

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          J
          Jegapriya
          from Powai, Maharashtra
          Nov 28, 2020
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          Address: 1/1A bharathiyar st, Alangiyum Rd, Dharapuram

          Hi, I received the msg stating that debit card has been delivered to my home address. But still i didnt recieved the Card. Mob -[protected].
          Axis Bank customer support has been notified about the posted complaint.
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            R
            Rajhole
            Nov 28, 2020
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            Hi,

            I raised request to close account before 15 days back. Still bank personal not doing it. They telling were credit card not getting deactivated which is bank problems. My mobile number [protected]. You can find my details. It is Varthur Road beach Bangalore.
            This is unacceptable from axis.
            Axis Bank customer support has been notified about the posted complaint.
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              S
              singhparul0011
              from Powai, Maharashtra
              Nov 27, 2020
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              I initially had a Savings Account with Axis Bank which was subsequently converted into a Salary Account because i started receiving my salary in the said account. It was not a thing which i initiated, but was done by the bank only, but with my consent. I was not supposed to maintain any minimum balance in my Salary Account. However, soon after, i stopped getting my salary in the said account and have not been into job for quite some time due to this COVID thing, however, today while i was scrolling through my bank statement, i was terrified on seeing that the bank has been charging "Consolidated Charges" on monthly basis for as far as my bank allows me to see my statement. I have never received any communication from the bank regarding the charges nor about conversion of my account type, just the way they ESPECIALLY called me for converting it to Salary from Savings.

              Now, while i am trying to reach out to me them, the call is just not going through. The bank has charged at least INR 2, 700 excluding GST and could possibly be more than that as i am unable to see my earlier statements.

              It is so unjust and unethical on the bank's part to deceive its own customers as the bank is supposed to be a treasurer and someone who gives assurance in terms of safety and not an agency which is here to exploit its own customers.

              My Account Number is [protected].
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 27, 2020
              Axis Bank Customer Care's response
              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
              Nov 28, 2020
              Updated by singhparul0011
              Dear Customer Care,

              This is not a response which shows any sort of care for customers. If you go through the complain, I have very clearly mentioned the facts, which also implies that I understand what "Consolidated Charges" are.
              And almost every option I click after logging in internet banking, it throws me out. How should I get to know anything else? Also, I have not received any SMS communication regarding any charges. Otherwise, this complain would have come earlier and not after so many months.

              Request you to look into it and get it resolved, and also it is my humble request to refund the same, as I really don't have the bandwidth to afford such charges whatsoever.
              Dec 02, 2020
              Updated by singhparul0011
              Am I going to get any response regarding this?
              Dec 10, 2020
              Updated by singhparul0011
              Can I please have an update on this? Or should I just be silent like so many others and let you exploit?
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                D
                Debabrata123
                from Powai, Maharashtra
                Nov 27, 2020
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                Dear Sir, Please find the below online application tracking status screenshot for your reference and sms as I have received on 21.11.2020 ( Congratulations, welcome to Axis Bank Credit Cards! Your Application for Axis Bank Credit Card is approved. The card details will follow shortly.), But I not getting any further update in my credit card, when I call customer care they are telling your application is in process, but myself received approved confirm, what is going on I don't know, please check and revert back..

                Regards
                Debabrata Mohanty
                Application reference number- C1-[protected]-C1
                +3 photos
                Axis Bank customer support has been notified about the posted complaint.
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                  S
                  saad Mansur
                  from Powai, Maharashtra
                  Nov 27, 2020
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                  Hello, my account was disabled because of incorrect password and i am trying to enable my login id but it says invalid credentials everytime please help my email is [protected]@gmail.com
                  +1 photos
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                    M
                    multi ply decor
                    Nov 26, 2020
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                    Address: mahavir ward,near daga mill

                    I have applied for debit card 3/10/20 & till not recived card& branch executive are not showing interest on my complain
                    Axis Bank customer support has been notified about the posted complaint.
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                      A
                      Anson David
                      from Powai, Maharashtra
                      Nov 26, 2020
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                      Today my account was debited 800 for fastag Autoswepp. I don't want to load it automatically, please reverse the transaction and put the money back in my account. I am copying you the transaction details below

                      INR Rs. 800 debited from A/c no. 586576 on[protected]:38:54 at FASTag/Autosweep/[protected]/[protected].Avl Bal- INR Rs. 86035.04. Call [protected] if not done by you.

                      Thanks and regards
                      Anson David
                      [protected]
                      Axis Bank customer support has been notified about the posted complaint.
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                        M
                        Maitri Mehrotra
                        Nov 26, 2020
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                        Address: Pune

                        There are several. Deductions on the name of brn-pymt- card

                        I need a urgent call from you.
                        Axis Bank customer support has been notified about the posted complaint.
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                          Anurag.Bajpai
                          Nov 26, 2020
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                          Address: Dattapada, Borivali Mumbai

                          My credit card was approved on[protected] and not able to generate pin online, I requested duplicate pin on[protected]. I am waiting for pin last 3 months and tried all possibilities but no solution. I visited Axis bank branch also.

                          Every time i heard from axis bank employee/executive to that this card is only virtual not will deliver physically. I am trying to get clarity online chat, via emails, and branch also since my card approval.

                          There is no joining fee also but i have charged, kindly refund the same.

                          Please help me to resolve the same.
                          +2 photos
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                            G
                            Gaurav Tabatiya
                            Nov 25, 2020
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                            Dear Sir
                            I withdraw the cash from the ATM ID: BPCN110020 time: 18:35:28 pm at GARH ROAD MEERUT on DT:25-Nov-20 Record No: 9471 at for Rs.6000/- from my Account#[protected], one of the Rs.500 note which has come is cut by ATM and come outside to me.
                            The 500 note Serial Number:4AK 906424, request you to kindly guide me to whom should i contact to get the replacement Rs.500.

                            Please find the below screen shots for the reference.
                            +2 photos
                            Axis Bank customer support has been notified about the posted complaint.
                            Nov 25, 2020
                            Updated by Gaurav Tabatiya
                            Issue is not resolved yet, please resolve my issue.
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                              S
                              Srídhår Lälú
                              Nov 25, 2020
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                              Address: Btm layout

                              I have paid the EMI and the EMI as debited from my account and I didn't get the SMS r bill
                              Axis Bank customer support has been notified about the posted complaint.
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                                M
                                mahek4u_123
                                from Pune, Maharashtra
                                Nov 25, 2020
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                                Address: Goa, Bella Vista Hotel

                                Hi my name is Mukhiwala and I have a current account with Axis bank that needs to be closed as my business is shut down past 6 months due to covid pandemic. I have EDC machine with this account. When I visited branch they said to fill the form of EDC machine surrender and wait for the person to pick up the machine in 2 days. No one has called yet and I need to close this account urgently. Please help me to sort this.
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 25, 2020
                                Axis Bank Customer Care's response
                                Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                  B
                                  Bella Vista; The Beach Hotel
                                  Nov 25, 2020
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                                  Address: Goa
                                  Website: www.bellavistagoa.com

                                  Hi my name is Mukhiwala and I have a current account with Axis bank that needs to be closed as my business is shut down past 6 months due to covid pandemic. I have EDC machine with this account. When I visited branch they said to fill the form of EDC machine surrender and wait for the person to pick up the machine in 2 days. No one has called yet and I need to close this account urgently. Please help me to sort this.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    K
                                    karra sreekar
                                    Nov 25, 2020
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                                    Address: sarjapur road

                                    Hello,

                                    My a/c no: [protected]

                                    I have tried many times to request online (Internet banking) for "cheque book" and every time it's failed, on screen i m getting the message.

                                    "your request has failed during processing. Cheque book facility is not available for this type of lien reason code reference id[protected] for future communication."
                                    Reference id[protected] for future communication.

                                    I don't know why I'm getting this error, it's really painful to go every time branch which is located far to me,

                                    Now I am thinking to close this account. Very poor service.

                                    How it can be resolve now?
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      D
                                      dharmateja chintala
                                      Nov 24, 2020
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                                      I have two creditcards issued from Axis banks with different individual credit limit, I am using these credit cards over 2 years now last months I utilized both the credit cards to buy appliances and out of blue without any intimation Axis bank merged the individual credit limits i.e 2.2L and 1.15L to 2.2L and showing a available credit limit in negetive now I am unable to use any of the credit cards as the available credit limit is showing in negetive, there is 3% over credit utilization fee if the credit limit is in negetive, More over there is no intimation from the bank about this credit limit merger, Now I am unable to pay the negetive credit limit as the transactions I paid are converted to emi,

                                      I tried reaching out to the axis telebanking offices, they said this is a standard procedure and ends the call without hearing to my queries, till end of october 2020, i hold a total credit limit of 3.35L over two credit cards and all of asudden why was my credit limit merged and both credit cards limit is now restricted to 2.2L with an available credit limit in negetive.

                                      Now I am afraid how many fees I have to pay during this pandemic period for using Axis bank
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                                        V
                                        vickysingh4191
                                        Nov 24, 2020
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                                        Resolved

                                        Address: AMPRO- Plot No 54 to 58 sector 8A sidcul Haridwar 249403

                                        Everyday I get 3 to 4 calls from Axis Bank for a credit card
                                        And today when I felt like I was abused by Axis Representative.
                                        She's Contact detailed is given below ..[protected]

                                        THanks
                                        vikas singh
                                        [protected]
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Hi, we regret the inconvenience caused. Please share with us your contact details and we will get back at the earliest. Regards, Team Axis Bank.
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