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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 143

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N
naga.kamali
Oct 13, 2020
Resolved
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Address: Pondicherry

Hi Axis Bank CEO,

My account no is [protected]

I have used Aircel mobile number [protected], and Aircel was closed. My salary account with you is linked the same mobile number.
I was not used the account last three years. In the mean time I have changed my address also, so that I am not received new ATM card also.
I want now update my new JIO mobile number: [protected] with my existing axis account no: [protected].
I personally went to Pondicherry Main branch and filled the form with the proper proofs on first week of September-2020. They told we will update within two days. But till now not update my mobile number.
Again I personally went to Pondicherry Main branch on 13-Sep-2020, your useless employees told that there is no possible to update Mobile number and address. Now I want my money from AXIS account for survive in the COVID19 situation.
So please update my Mobile number as soon as possible, I will update address online through my net banking.

If i am not getting my money cleard i will be posting this to all websites and will be taking this to consumer court soon, , , please move ...

Nagasellarathnam N
Old Aircel Mobile Number: [protected]
New JIO mobile Number: [protected]

Old address: 17, Mariyamman Koil Street,
Kathirkamam, Pondicherry – 605009
Oct 17, 2020
Complaint marked as Resolved 
Mobile number updated, but account is showing blocked or frozened. Going raise new complaint
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2020
Axis Bank Customer Care's response
Hi, we tried reaching you today, however, we were unable to connect as the phone was switched off. Request you to share an alternate number so that we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
Oct 15, 2020
Updated by naga.kamali
Mr. Ramprasad called me and given SR number: 63247362.
Oct 15, 2020
Updated by naga.kamali
Mobile Number updated, but I am not able to transfer funds.

Oct 16, 2020
Updated by naga.kamali
Account showing Frozen and Blocked, please help to transfer funds.

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    V
    vino2
    Oct 12, 2020
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    I am open online digital easy saving account on[protected] Thursday i will pay 15590 Rupees was debited and Video kyc was successfully completed and show my account number, customer id, Branch All details are shown totally 19days completed but now not Active my account and i will contacted to customer care he tell go to the branch and ask, i visit 5 times on axis branch he couldn’t solve this problem and don’t give proper response so please help me to solve this problem very urgent please, i called customer service also at 30times above he couldn’t respond properly

    Account number: [protected]
    Customer id :[protected]
    Branch :omalur
    Axis Bank customer support has been notified about the posted complaint.
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      R
      Rahul1994marcos
      Oct 12, 2020
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      Address: 304 Mantra residency Kailash Nagar Surat.

      Sir I deposited 5000 Rs in a cash deposit machine in surat lal darwaza branch on 11/10/2020 i.e Sunday with a remark cash retained and receipt says transaction has been declined and immediately contacted the branch on Monday morning i.e 12/10/2020 they say minimum it will take 15 days. I request you take immediate action and resolve my problem.
      +1 photos
      Axis Bank customer support has been notified about the posted complaint.
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        C
        canopykid
        from Kochi, Kerala
        Oct 12, 2020
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        Address: Kochi

        I made two online transaction on 25/09/2020 for the amount of Rs.1004/- and Rs.100/- with my debit card to recharge Axis Bank Kochi1 Metro card, The amount was debited from my bank but Axis Bank prepaid card was not recharged. When i contacted Axis bank Customer Care, they replied in email that they had not received cash but my bank confirmed the amount was taken by Axis Bank on settlement date (29/09/2020) Even after many request Axis bank is not refunding or recharging Axis Bank Kochi1 Rupay prepaid card ending-0803
        This is not the first time payment failure refund from Axis bank. They will keep money for nearly one month until they return . They have the worst outdated banking software compared to other private banks. Complaints are of no use.I have same issues for Axis bank fastag also while recharging. Now i am stuck and planning to avoid and close Axis bank services at any cost. Axis bank customer can call me on [protected] for details.
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 12, 2020
        Axis Bank Customer Care's response
        Hi, we request you to share with us the account statement/ Mode of transaction / UTR number along with your vehicle registration number at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
        Oct 12, 2020
        Updated by canopykid
        All the details are shared including bank statement proof had been shared to Axis Bank customer care and no reply from customer care. Only reply Axis Bank customer care tell is "we have not received cash ".
        i am not angry beacuse i know with outdated software of Axis Bank, customer care employees cannot track a failed transaction. Only way to get back cash is to dispute or chargeback from the senders bank against Axis bank or customer court asking for penalty for delay in refunding.
        Oct 18, 2020
        Updated by canopykid
        I have not received refund and complaint is not resolved. Very poor service of Axis bank. Let them hold my cash ..I will go to consumer court after a little waiting with sufficient proof and will ask compensation for the delay .
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          S
          Shajjad hussain
          Oct 11, 2020
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          Address: SHOP NO 1 (INNER SIDE) L-92/2 BANK STREET MUNIRKA NEAR METRO GATE NO 3

          Dear team
          axis bank customer care service are very poor and process are very lendy the mai main purposes of the complaint is pos machine is not working properly complaint number is
          chld[protected] kindly resolve fastily the employee are lazy
          Axis Bank customer support has been notified about the posted complaint.
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            B
            Bhabya Bhoumik
            Oct 11, 2020
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            Address: Axis Bank

            Quikr Axis Bank is totally fraud and In this scam about 4 persons joined and looted money from a middle class family
            From me they looted Rs. 21360 i.e. a huge amount for us which get crisis.So, Request you to please hurrily take action against on them
            Contact no(My) : [protected]
            +2 photos
            Axis Bank customer support has been notified about the posted complaint.
            What step ahead?
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              B
              Bhabya Bhoumik
              Oct 10, 2020
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              Address: Hazaribagh

              I want my money back Rs. 21360 from Quikr Axis bank
              Contact no. - [protected]
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we request you to share your registered contact details for further assistance. Regards, Team Axis Bank
              My contact number is protected here
              Call me on [protected]
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                V
                VISAWADIA naresh
                Oct 10, 2020
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                Address: KUMBHAR WADA SUTAR CHAWL 4TH WADI, DHARAVI MUMBAI MAHARASHTRA 400017

                Last 2 and half year I apply credit card with axis sion branch mister milin shaa always promise me on way your card I told him already 2 and half years passed where is my card he started rude with me and avoiding my call dist answer like I am a criminal
                My humble request to you please take necessary actions according to my quiry I am a oldest customer of axis bank
                I am
                Waiting youy positive response from you thank you
                Axis Bank customer support has been notified about the posted complaint.
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                  S
                  sisu virab halder
                  Oct 9, 2020
                  Resolved
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                  Resolved

                  Address: Bijoyram rayan burdwan

                  Axis Bank customer request account bank branch opening cancel
                  Oct 9, 2020
                  Complaint marked as Resolved 
                  distric Branch request account ducomenc cancel
                  Axis Bank customer support has been notified about the posted complaint.
                  Oct 09, 2020
                  Updated by sisu virab halder
                  Pleas request cancel my account
                  Oct 09, 2020
                  Updated by sisu virab halder
                  Pleas my account ducomenc of
                  Oct 09, 2020
                  Updated by sisu virab halder
                  My request complaint branch not responc
                  Oct 10, 2020
                  Updated by sisu virab halder
                  My request branch cancel
                  Oct 10, 2020
                  Updated by sisu virab halder
                  My information Emil pleas bank request cancel my account Axis Bank customer request cancel
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                    A
                    ataliboy
                    Oct 9, 2020
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                    Worldline EDC machine

                    Address: New Delhi

                    Dear Sir,

                    Kindly remove your EDC machine as after repeated complains it is not working since last one year.

                    TID No[protected]
                    VVTech Enterprises

                    please revert the charges from last one year and remove your machine as it is hampering my business
                    Best Regards
                    Vikas...
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                    Address: 38 A 76 east car street sattankullam 628704

                    I supposed to get a new debit card by Mar 2020 to my Bangalore address. However due to COVID I have not received it.

                    Last week I have got my card and tried to activate it over ATM and IVR. But got below error.

                    sorry this card is not authorized for use at this point...

                    This is really difficult and frustrating for me to send money to different bank and withdrawing money as I dont have axis bank debit...
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                    U
                    Upendra Akotkar
                    Oct 9, 2020
                    Resolved
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                    Resolved

                    Address: AXIS BANK CREDIT CARD MUMBAI

                    Respected sir/ madam
                    I have salary account at axis bank and also two credit card lone. Because of pendamic time i can't pay emi therefore they deduct my Rs. 26197 & Rs. 32989 amount as lien balance and also aded intrest on intrest which can be levied by supreme court on 28th september but they unable to remove hold to lien amount & credit amount in my credit card. what should i do i can't understand please help me please.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                      gem_sachin
                      from Jamshedpur, Jharkhand
                      Oct 8, 2020
                      Resolved
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                      Resolved

                      Address: FLAT NO.-1004, TOWER -T1, GULMOHAR GARDEN, RAJ NAGAR EXTENSION, GHAZIABAD

                      Dear ma'am/sir,
                      Greetings!

                      This is to inform you that i have 3 loans and a credit card running from axis bank. Unfortunately, i lost the job and now i am unable to pay the emis. I requested them to pls go for the moratorium extension and explained them the whole scenario. But inspite of that they are presenting emis in my bank account 4 times in a month and harassment calls for payment of loans & credit cards. Due to this, ecs return charges were levyed in my bank and my bank account went in negative balance. I had arranged few funds from my near and dear ones, so that i can purchase grocery for my family and children. But due to ecs return charges, all the amount went to zero and then negative afterwards. My intention is to pay every penny of the bank but their behavior is impacting my life.

                      My loan account numbers are: ppr[protected]; aur[protected] & ucr[protected].
                      My credit card number is - 4514 * * 9735.

                      Request you to pls intervene and stop this as the same is an unethical practice of the bank.

                      Thanks & regards,
                      Sachin kumar
                      Mob: [protected]
                      Jul 1, 2022
                      Complaint marked as Resolved 
                      The harassment calls were immediately stopped and they settled my card too without much hastle
                      Axis Bank customer support has been notified about the posted complaint.
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                        M
                        manojgayakvad
                        Oct 8, 2020
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                        Address: GHAMBHIRPURA, IDAR, GAMBHIRPURA, IDAR

                        6'oct i trancation but trancation was pending and my axix account 2000 rs dabbit receiver bank not credit..
                        +1 photos
                        Axis Bank customer support has been notified about the posted complaint.
                        Oct 08, 2020
                        Updated by manojgayakvad
                        My trancation is not completely

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                          P
                          from Ludhiana, Punjab
                          Oct 7, 2020
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                          Address: Model Town, Panipat

                          I visited Axis bank of Model Town, Panipat. There is an Assistant Manager name Jyoti Arya. First day she said bring the documents for addresses change next day she talked to me rudely pagal h roz aajate h & still not updated my address after 4-5 days.
                          Axis Bank customer support has been notified about the posted complaint.
                          Oct 08, 2020
                          Updated by [email protected]
                          Neither my application is updated as I have to apply for a debit & credit card.
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                            S
                            sdkumar83
                            Oct 7, 2020
                            Resolved
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                            Resolved

                            I have debited axis bank account ending with 37164 and card ending with 4358 on 29.9.2020 with amount 1899/- given one assist renewal without my mandate/knowedge they debited.. I just don't want the subscription of one assist and please cancel my subscription for my account.
                            Hence, cancel the subscription and refund the same into my account. My relationship no. 8494884. I am waiting for confirmation of delation of this service and also refund the money @1899
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Dear S D Kumar,
                            We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with full refund for the same. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
                            Dear S D Kumar,
                            We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with full refund for the same. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
                            Dear S D Kumar,
                            We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
                            Dear S D Kumar,
                            We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
                            Dear S D Kumar,
                            We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
                            Dear S D Kumar,
                            We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
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                              S
                              sandeep bulla
                              Oct 5, 2020
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                              An unauthorized transaction took place in my Savings account.
                              Axis Bank customer support has been notified about the posted complaint.
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                                B
                                bino90800
                                Oct 5, 2020
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                                I have a refund from Flipkart for a laptop to credit card. And the amount is not credited to my credit card
                                Axis Bank customer support has been notified about the posted complaint.
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                                  S
                                  sam_96
                                  Oct 5, 2020
                                  Resolved
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                                  Resolved

                                  Tried recharging my axisbank fastag wallet account recharge through their etc. Axisbank.co.in portal. Used the vpa option.
                                  Transaction request received on my google pay app. Money deducted on transaction confirmation.
                                  But axis bank portal didn't reflect saying transaction unsuccessful. So wallet not recharged. Failed transaction. Now how can i travel on my way? System not ready for real-time transaction and failure resolution.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.  
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                                    Pawan6381
                                    from new delhi, Delhi
                                    Oct 5, 2020
                                    Resolved
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                                    Resolved

                                    Address: UTTAM NAGAR, NEW DELHI - 110059

                                    This is to inform you that i m an existing account holder of axis bank, uttam nagar branch, new delhi 110059.On 2 october 2020, i was trying to deposit rs 13000 in axis bank atm cash deposit machine but out of 13000, only 11000 got deposited and one note of rs 2000 was retained by cdm machine.I had called call center executive mentioned on the slip i got, but didnt got satisfactory response. Suitable steps must b taken to initiate the refund process as soon as possible.Thanks in advance.
                                    kaushalya
                                    [protected]
                                    magu.[protected]@gmail.com
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Hi, we regret any inconvenience caused and are open to help you! Here is a link that will help to address your concern: https://application.axisbank.co.in/webforms/axis-support/sub-issue... Team Axis Bank. 
                                    Pawan6381's [Complaint's author] reply, Oct 6, 2020
                                    This is to inform you that i m an existing account holder of axis bank, uttam nagar branch, new delhi 110059.On 2 october 2020, i was trying to deposit rs 13000 in axis bank atm cash deposit machine but out of 13000, only 11000 got deposited and one note of rs 2000 was retained by cdm machine.I had called call center executive mentioned on the slip i got, but didnt got satisfactory response. Suitable steps must b taken to initiate the refund process as soon as possible.Thanks in advance.
                                    kaushalya
                                    8506811255
                                    [email protected]
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