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Axis Bank Complaints & Reviews

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Updated: Mar 13, 2026
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Axis Bank reviews & complaints page 144

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C
canopykid
from Kochi, Kerala
Oct 12, 2020
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Address: Kochi

I made two online transaction on 25/09/2020 for the amount of Rs.1004/- and Rs.100/- with my debit card to recharge Axis Bank Kochi1 Metro card, The amount was debited from my bank but Axis Bank prepaid card was not recharged. When i contacted Axis bank Customer Care, they replied in email that they had not received cash but my bank confirmed the amount was taken by Axis Bank on settlement date (29/09/2020) Even after many request Axis bank is not refunding or recharging Axis Bank Kochi1 Rupay prepaid card ending-0803
This is not the first time payment failure refund from Axis bank. They will keep money for nearly one month until they return . They have the worst outdated banking software compared to other private banks. Complaints are of no use.I have same issues for Axis bank fastag also while recharging. Now i am stuck and planning to avoid and close Axis bank services at any cost. Axis bank customer can call me on [protected] for details.
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2020
Axis Bank Customer Care's response
Hi, we request you to share with us the account statement/ Mode of transaction / UTR number along with your vehicle registration number at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
Oct 12, 2020
Updated by canopykid
All the details are shared including bank statement proof had been shared to Axis Bank customer care and no reply from customer care. Only reply Axis Bank customer care tell is "we have not received cash ".
i am not angry beacuse i know with outdated software of Axis Bank, customer care employees cannot track a failed transaction. Only way to get back cash is to dispute or chargeback from the senders bank against Axis bank or customer court asking for penalty for delay in refunding.
Oct 18, 2020
Updated by canopykid
I have not received refund and complaint is not resolved. Very poor service of Axis bank. Let them hold my cash ..I will go to consumer court after a little waiting with sufficient proof and will ask compensation for the delay .
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    S
    Shajjad hussain
    Oct 11, 2020
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    Address: SHOP NO 1 (INNER SIDE) L-92/2 BANK STREET MUNIRKA NEAR METRO GATE NO 3

    Dear team
    axis bank customer care service are very poor and process are very lendy the mai main purposes of the complaint is pos machine is not working properly complaint number is
    chld[protected] kindly resolve fastily the employee are lazy
    Axis Bank customer support has been notified about the posted complaint.
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      B
      Bhabya Bhoumik
      Oct 11, 2020
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      Address: Axis Bank

      Quikr Axis Bank is totally fraud and In this scam about 4 persons joined and looted money from a middle class family
      From me they looted Rs. 21360 i.e. a huge amount for us which get crisis.So, Request you to please hurrily take action against on them
      Contact no(My) : [protected]
      Axis Bank customer support has been notified about the posted complaint.
      What step ahead?
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        B
        Bhabya Bhoumik
        Oct 10, 2020
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        Address: Hazaribagh

        I want my money back Rs. 21360 from Quikr Axis bank
        Contact no. - [protected]
        Axis Bank customer support has been notified about the posted complaint.
        Hi, we request you to share your registered contact details for further assistance. Regards, Team Axis Bank
        My contact number is protected here
        Call me on [protected]
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          VISAWADIA naresh
          Oct 10, 2020
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          Address: KUMBHAR WADA SUTAR CHAWL 4TH WADI, DHARAVI MUMBAI MAHARASHTRA 400017

          Last 2 and half year I apply credit card with axis sion branch mister milin shaa always promise me on way your card I told him already 2 and half years passed where is my card he started rude with me and avoiding my call dist answer like I am a criminal
          My humble request to you please take necessary actions according to my quiry I am a oldest customer of axis bank
          I am
          Waiting youy positive response from you thank you
          Axis Bank customer support has been notified about the posted complaint.
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            S
            sisu virab halder
            Oct 9, 2020
            Resolved
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            Resolved

            Address: Bijoyram rayan burdwan

            Axis Bank customer request account bank branch opening cancel
            Oct 9, 2020
            Complaint marked as Resolved 
            distric Branch request account ducomenc cancel
            Axis Bank customer support has been notified about the posted complaint.
            Oct 09, 2020
            Updated by sisu virab halder
            Pleas request cancel my account
            Oct 09, 2020
            Updated by sisu virab halder
            Pleas my account ducomenc of
            Oct 09, 2020
            Updated by sisu virab halder
            My request complaint branch not responc
            Oct 10, 2020
            Updated by sisu virab halder
            My request branch cancel
            Oct 10, 2020
            Updated by sisu virab halder
            My information Emil pleas bank request cancel my account Axis Bank customer request cancel
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              A
              ataliboy
              Oct 9, 2020
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              Worldline EDC machine

              Address: New Delhi

              Dear Sir,

              Kindly remove your EDC machine as after repeated complains it is not working since last one year.

              TID No[protected]
              VVTech Enterprises

              please revert the charges from last one year and remove your machine as it is hampering my business
              Best Regards
              Vikas...
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              Address: 38 A 76 east car street sattankullam 628704

              I supposed to get a new debit card by Mar 2020 to my Bangalore address. However due to COVID I have not received it.

              Last week I have got my card and tried to activate it over ATM and IVR. But got below error.

              sorry this card is not authorized for use at this point...

              This is really difficult and frustrating for me to send money to different bank and withdrawing money as I dont have axis bank debit...
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              U
              Upendra Akotkar
              Oct 9, 2020
              Resolved
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              Resolved

              Address: AXIS BANK CREDIT CARD MUMBAI

              Respected sir/ madam
              I have salary account at axis bank and also two credit card lone. Because of pendamic time i can't pay emi therefore they deduct my Rs. 26197 & Rs. 32989 amount as lien balance and also aded intrest on intrest which can be levied by supreme court on 28th september but they unable to remove hold to lien amount & credit amount in my credit card. what should i do i can't understand please help me please.
              Aug 6, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                gem_sachin
                from Jamshedpur, Jharkhand
                Oct 8, 2020
                Resolved
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                Resolved

                Address: FLAT NO.-1004, TOWER -T1, GULMOHAR GARDEN, RAJ NAGAR EXTENSION, GHAZIABAD

                Dear ma'am/sir,
                Greetings!

                This is to inform you that i have 3 loans and a credit card running from axis bank. Unfortunately, i lost the job and now i am unable to pay the emis. I requested them to pls go for the moratorium extension and explained them the whole scenario. But inspite of that they are presenting emis in my bank account 4 times in a month and harassment calls for payment of loans & credit cards. Due to this, ecs return charges were levyed in my bank and my bank account went in negative balance. I had arranged few funds from my near and dear ones, so that i can purchase grocery for my family and children. But due to ecs return charges, all the amount went to zero and then negative afterwards. My intention is to pay every penny of the bank but their behavior is impacting my life.

                My loan account numbers are: ppr[protected]; aur[protected] & ucr[protected].
                My credit card number is - 4514 * * 9735.

                Request you to pls intervene and stop this as the same is an unethical practice of the bank.

                Thanks & regards,
                Sachin kumar
                Mob: [protected]
                Jul 1, 2022
                Complaint marked as Resolved 
                The harassment calls were immediately stopped and they settled my card too without much hastle
                Axis Bank customer support has been notified about the posted complaint.
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                  M
                  manojgayakvad
                  Oct 8, 2020
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                  Address: GHAMBHIRPURA, IDAR, GAMBHIRPURA, IDAR

                  6'oct i trancation but trancation was pending and my axix account 2000 rs dabbit receiver bank not credit..
                  Axis Bank customer support has been notified about the posted complaint.
                  Oct 08, 2020
                  Updated by manojgayakvad
                  My trancation is not completely

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                    P
                    from Ludhiana, Punjab
                    Oct 7, 2020
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                    Address: Model Town, Panipat

                    I visited Axis bank of Model Town, Panipat. There is an Assistant Manager name Jyoti Arya. First day she said bring the documents for addresses change next day she talked to me rudely pagal h roz aajate h & still not updated my address after 4-5 days.
                    Axis Bank customer support has been notified about the posted complaint.
                    Oct 08, 2020
                    Updated by [email protected]
                    Neither my application is updated as I have to apply for a debit & credit card.
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                      S
                      sdkumar83
                      Oct 7, 2020
                      Resolved
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                      Resolved

                      I have debited axis bank account ending with 37164 and card ending with 4358 on 29.9.2020 with amount 1899/- given one assist renewal without my mandate/knowedge they debited.. I just don't want the subscription of one assist and please cancel my subscription for my account.
                      Hence, cancel the subscription and refund the same into my account. My relationship no. 8494884. I am waiting for confirmation of delation of this service and also refund the money @1899
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Dear S D Kumar,
                      We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with full refund for the same. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
                      Dear S D Kumar,
                      We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with full refund for the same. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
                      Dear S D Kumar,
                      We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
                      Dear S D Kumar,
                      We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
                      Dear S D Kumar,
                      We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
                      Dear S D Kumar,
                      We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
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                        S
                        sandeep bulla
                        Oct 5, 2020
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                        An unauthorized transaction took place in my Savings account.
                        Axis Bank customer support has been notified about the posted complaint.
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                          bino90800
                          Oct 5, 2020
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                          I have a refund from Flipkart for a laptop to credit card. And the amount is not credited to my credit card
                          Axis Bank customer support has been notified about the posted complaint.
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                            S
                            sam_96
                            Oct 5, 2020
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                            Resolved

                            Tried recharging my axisbank fastag wallet account recharge through their etc. Axisbank.co.in portal. Used the vpa option.
                            Transaction request received on my google pay app. Money deducted on transaction confirmation.
                            But axis bank portal didn't reflect saying transaction unsuccessful. So wallet not recharged. Failed transaction. Now how can i travel on my way? System not ready for real-time transaction and failure resolution.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.  
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                              P
                              Pawan6381
                              from new delhi, Delhi
                              Oct 5, 2020
                              Resolved
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                              Resolved

                              Address: UTTAM NAGAR, NEW DELHI - 110059

                              This is to inform you that i m an existing account holder of axis bank, uttam nagar branch, new delhi 110059.On 2 october 2020, i was trying to deposit rs 13000 in axis bank atm cash deposit machine but out of 13000, only 11000 got deposited and one note of rs 2000 was retained by cdm machine.I had called call center executive mentioned on the slip i got, but didnt got satisfactory response. Suitable steps must b taken to initiate the refund process as soon as possible.Thanks in advance.
                              kaushalya
                              [protected]
                              magu.[protected]@gmail.com
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Hi, we regret any inconvenience caused and are open to help you! Here is a link that will help to address your concern: https://application.axisbank.co.in/webforms/axis-support/sub-issue... Team Axis Bank. 
                              Pawan6381's [Complaint's author] reply, Oct 6, 2020
                              This is to inform you that i m an existing account holder of axis bank, uttam nagar branch, new delhi 110059.On 2 october 2020, i was trying to deposit rs 13000 in axis bank atm cash deposit machine but out of 13000, only 11000 got deposited and one note of rs 2000 was retained by cdm machine.I had called call center executive mentioned on the slip i got, but didnt got satisfactory response. Suitable steps must b taken to initiate the refund process as soon as possible.Thanks in advance.
                              kaushalya
                              8506811255
                              [email protected]
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                                A
                                aravind nagarapu
                                Oct 4, 2020
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                                Address: (Vi)Neerukulla. (MD) Athmakur. (Dist)Warangal Rural. (Pin) 506342

                                Hi
                                I had fraudulent transactions happened on my debit card with out my concern or otp as below on 25th sep 2020

                                Account number : ([protected])

                                25th sep 2020 from Ecom PUR/GOOGLE *Dropbox

                                I lost inr 990 rs with out my involvement, i never deal with this site for any transaction in the past.
                                Request you to help me and refund back my amount.
                                And i dont want this again in future.
                                Please let me know if you need any other information.
                                Axis Bank customer support has been notified about the posted complaint.
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                                  H
                                  Hemanta Das
                                  from Mumbai, Maharashtra
                                  Oct 4, 2020
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                                  Address: NADIKHANDI SAHI PHULBANI
                                  Website: axisbank.com

                                  Sir,
                                  Because of frequent network problem in my locality I could not deposit in time but in the very next moment after restoration of network I have deposited the Credit card dues. I m a sincere customer and such type of incidence you have never seen in back. So by such levied of fine and taxes, it will be pressure on me. So this time excuse the case. Because in my account which has linked, sufficient funds were available. You can also debit the amount from my account. So please reimburse the late fine dues and taxes. I ensure such type cases will not occurred further.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    R
                                    Ridipta
                                    Oct 4, 2020
                                    Resolved
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                                    Resolved

                                    Address: No-8 Bijoynagar ,Naihati, pin-743165

                                    My name is Rana Paul
                                    My mobile no : [[protected]]
                                    My bank : axis bank
                                    Transaction date 18/08/2020
                                    Amount : 1699
                                    Transaction via my credit card
                                    Credit card ending no is : 2575

                                    Sir i got a message from axis bank for transaction alert rs. 1699 deducted from credit card. How can you deduct without proper notice and please deactivate eccp assistance service, kindly refund my amount
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                                    Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                                    Regards
                                    CPP Team
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