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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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gem_sachin
from Jamshedpur, Jharkhand
Oct 8, 2020
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Address: FLAT NO.-1004, TOWER -T1, GULMOHAR GARDEN, RAJ NAGAR EXTENSION, GHAZIABAD

Dear ma'am/sir,
Greetings!

This is to inform you that i have 3 loans and a credit card running from axis bank. Unfortunately, i lost the job and now i am unable to pay the emis. I requested them to pls go for the moratorium extension and explained them the whole scenario. But inspite of that they are presenting emis in my bank account 4 times in a month and harassment calls for payment of loans & credit cards. Due to this, ecs return charges were levyed in my bank and my bank account went in negative balance. I had arranged few funds from my near and dear ones, so that i can purchase grocery for my family and children. But due to ecs return charges, all the amount went to zero and then negative afterwards. My intention is to pay every penny of the bank but their behavior is impacting my life.

My loan account numbers are: ppr[protected]; aur[protected] & ucr[protected].
My credit card number is - 4514 * * 9735.

Request you to pls intervene and stop this as the same is an unethical practice of the bank.

Thanks & regards,
Sachin kumar
Mob: [protected]
Jul 1, 2022
Complaint marked as Resolved 
The harassment calls were immediately stopped and they settled my card too without much hastle
Axis Bank customer support has been notified about the posted complaint.
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    manojgayakvad
    Oct 8, 2020
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    Address: GHAMBHIRPURA, IDAR, GAMBHIRPURA, IDAR

    6'oct i trancation but trancation was pending and my axix account 2000 rs dabbit receiver bank not credit..
    +1 photos
    Axis Bank customer support has been notified about the posted complaint.
    Oct 08, 2020
    Updated by manojgayakvad
    My trancation is not completely

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      P
      from Ludhiana, Punjab
      Oct 7, 2020
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      Address: Model Town, Panipat

      I visited Axis bank of Model Town, Panipat. There is an Assistant Manager name Jyoti Arya. First day she said bring the documents for addresses change next day she talked to me rudely pagal h roz aajate h & still not updated my address after 4-5 days.
      Axis Bank customer support has been notified about the posted complaint.
      Oct 08, 2020
      Updated by [email protected]
      Neither my application is updated as I have to apply for a debit & credit card.
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        S
        sdkumar83
        Oct 7, 2020
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        I have debited axis bank account ending with 37164 and card ending with 4358 on 29.9.2020 with amount 1899/- given one assist renewal without my mandate/knowedge they debited.. I just don't want the subscription of one assist and please cancel my subscription for my account.
        Hence, cancel the subscription and refund the same into my account. My relationship no. 8494884. I am waiting for confirmation of delation of this service and also refund the money @1899
        Aug 6, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Dear S D Kumar,
        We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with full refund for the same. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
        Dear S D Kumar,
        We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with full refund for the same. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
        Dear S D Kumar,
        We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
        Dear S D Kumar,
        We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
        Dear S D Kumar,
        We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
        Dear S D Kumar,
        We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1899 has been initiated, under the service request #7410070. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.
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          S
          sandeep bulla
          Oct 5, 2020
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          An unauthorized transaction took place in my Savings account.
          Axis Bank customer support has been notified about the posted complaint.
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            B
            bino90800
            Oct 5, 2020
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            I have a refund from Flipkart for a laptop to credit card. And the amount is not credited to my credit card
            Axis Bank customer support has been notified about the posted complaint.
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              S
              sam_96
              Oct 5, 2020
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              Tried recharging my axisbank fastag wallet account recharge through their etc. Axisbank.co.in portal. Used the vpa option.
              Transaction request received on my google pay app. Money deducted on transaction confirmation.
              But axis bank portal didn't reflect saying transaction unsuccessful. So wallet not recharged. Failed transaction. Now how can i travel on my way? System not ready for real-time transaction and failure resolution.
              Aug 6, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.  
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                Pawan6381
                from new delhi, Delhi
                Oct 5, 2020
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                Resolved

                Address: UTTAM NAGAR, NEW DELHI - 110059

                This is to inform you that i m an existing account holder of axis bank, uttam nagar branch, new delhi 110059.On 2 october 2020, i was trying to deposit rs 13000 in axis bank atm cash deposit machine but out of 13000, only 11000 got deposited and one note of rs 2000 was retained by cdm machine.I had called call center executive mentioned on the slip i got, but didnt got satisfactory response. Suitable steps must b taken to initiate the refund process as soon as possible.Thanks in advance.
                kaushalya
                [protected]
                magu.[protected]@gmail.com
                Aug 6, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Hi, we regret any inconvenience caused and are open to help you! Here is a link that will help to address your concern: https://application.axisbank.co.in/webforms/axis-support/sub-issue... Team Axis Bank. 
                Pawan6381's [Complaint's author] reply, Oct 6, 2020
                This is to inform you that i m an existing account holder of axis bank, uttam nagar branch, new delhi 110059.On 2 october 2020, i was trying to deposit rs 13000 in axis bank atm cash deposit machine but out of 13000, only 11000 got deposited and one note of rs 2000 was retained by cdm machine.I had called call center executive mentioned on the slip i got, but didnt got satisfactory response. Suitable steps must b taken to initiate the refund process as soon as possible.Thanks in advance.
                kaushalya
                8506811255
                [email protected]
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                  aravind nagarapu
                  Oct 4, 2020
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                  Address: (Vi)Neerukulla. (MD) Athmakur. (Dist)Warangal Rural. (Pin) 506342

                  Hi
                  I had fraudulent transactions happened on my debit card with out my concern or otp as below on 25th sep 2020

                  Account number : ([protected])

                  25th sep 2020 from Ecom PUR/GOOGLE *Dropbox

                  I lost inr 990 rs with out my involvement, i never deal with this site for any transaction in the past.
                  Request you to help me and refund back my amount.
                  And i dont want this again in future.
                  Please let me know if you need any other information.
                  +1 photos
                  Axis Bank customer support has been notified about the posted complaint.
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                    H
                    Hemanta Das
                    from Mumbai, Maharashtra
                    Oct 4, 2020
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                    Address: NADIKHANDI SAHI PHULBANI
                    Website: axisbank.com

                    Sir,
                    Because of frequent network problem in my locality I could not deposit in time but in the very next moment after restoration of network I have deposited the Credit card dues. I m a sincere customer and such type of incidence you have never seen in back. So by such levied of fine and taxes, it will be pressure on me. So this time excuse the case. Because in my account which has linked, sufficient funds were available. You can also debit the amount from my account. So please reimburse the late fine dues and taxes. I ensure such type cases will not occurred further.
                    Axis Bank customer support has been notified about the posted complaint.
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                      Ridipta
                      Oct 4, 2020
                      Resolved
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                      Resolved

                      Address: No-8 Bijoynagar ,Naihati, pin-743165

                      My name is Rana Paul
                      My mobile no : [[protected]]
                      My bank : axis bank
                      Transaction date 18/08/2020
                      Amount : 1699
                      Transaction via my credit card
                      Credit card ending no is : 2575

                      Sir i got a message from axis bank for transaction alert rs. 1699 deducted from credit card. How can you deduct without proper notice and please deactivate eccp assistance service, kindly refund my amount
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                      Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                      Regards
                      CPP Team
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                        rajeev_wasan
                        Oct 4, 2020
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                        Sir/Mam

                        i am saving account holder in axis bank swasthya vihar branch vide a/c no. [protected]. In my account debited bank charger for cash deposit in
                        Aug month. But no cash transaction in Aug month.

                        So kindly reverse my charges as early possible.

                        besides, bank relationship officer call many time but no work and help of customer. only sales their products credit card /loan etc. no customer help.

                        so kindly reverse unneccessory bank chargers as early possible.
                        same type charges in last year but not reverse so kindly do the need ful.

                        thanks and regards
                        Rajeev Kumar
                        [protected]@gmail.com
                        Axis Bank customer support has been notified about the posted complaint.
                        Hi, we are very transparent in terms of charges which are mentioned on our website / Most important terms and conditions of application form and statements. Request you to refer the below link to get the details of charges applicable on your account. https://www.axisbank.com/service-charges-and-fees?cta=custom-search. Regards, Team Axis Bank
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                          sanjay ranjan das
                          from Lunglei, Mizoram
                          Oct 3, 2020
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                          I paid Rs.8000, Rupees eight thousand, towards my credit card bill on 08.08.2020 from my Union Bank, formerly Andhra Bank, SB Account no.[protected] online through Billdesk vide transaction Id SADB[protected].
                          As per the information from Billdesk, they have checked the records and confirmed that the above payment is updated by Axis bank.
                          Further, the next bill (Aug-20)is generated without considering the above payment of eight thousand rupees and adding interest thereon.
                          Accordingly, I lodged a online complaint with Axis Bank attaching mybank statement and the communication from Billdesk, as due to COVID-19, nobody responded from customer support.
                          Currently, I have received the statement for Sep-20, wherein, the above amount is not reflected / adjusted and rather interest is charged on the amount treating it as not paid.
                          I request you to resolve the dispute by confirming from Billdesk for the above payment .
                          Regards,
                          Sanjay Ranjan Das
                          Credit Card No. [protected]
                          Axis Bank customer support has been notified about the posted complaint.
                          Nov 06, 2020
                          Updated by sanjay ranjan das
                          Sir,
                          The complaint is not resolved and no adjustment to my payment of Rs. 8000/- on 08/08/2020 vide transaction Id SADB[protected] is done in Oct-2020 statement of the credit card No. [protected].
                          Regards
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                            Kalai Riha
                            Oct 3, 2020
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                            In September, 2020 my account is on -ve balance(lien charges) of 18814 against the credit card payment and on 30th salary is credited in my account. So, the amount Rs. 18814 is automatically debited. But its not credited in my credit card. Its almost 10 days months and still Axis bank doesn't resolve the query
                            Axis Bank customer support has been notified about the posted complaint.
                            Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                              S
                              Sana Khalidi
                              Oct 2, 2020
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                              My axis bank salary account is showing balance in negative as the axis bank credit card has charged money without informing me. I was not intimated for any deductions of this kind. I had got a call from customer service executive for credit card payment and I had assured of the payment at the earliest. But they deducted whatever balance there was and also some extra amount so much so that my account went into negative balance. I am a salaried person and feel cheated by the Axis bank credit card department. Please help.
                              Axis Bank customer support has been notified about the posted complaint.
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                                শু ভ দা স
                                Oct 2, 2020
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                                Address: Kolkata

                                Mayne quicker. Com se back office bank job k apply kiya tha. unhone meroko msg kiya or ph no diya ph krne k liye. Unhone mero job dene ko liya 1800 taka liya or mero ko ak fake offer letter diya phir unhone mere sah bat niyi kiya... AXIS BANK 100% fraud...
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Sid427
                                  from New Delhi, Delhi
                                  Oct 2, 2020
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                                  Refund not credited to Account

                                  Dear, Madam/Sir
                                  I have transacted on Amazon.in dated 23rd of September 2020, with amounting INR 1900.95 using my Axis bank debit card, my transaction was successful but after few minutes i have cancelled some items from my order thereafter Amazon initiated my refund instantly on 23rd September .
                                  The merchant refunded INR 939.36 but till today i havent received my refund in my card or in my account, when i called amazon related...
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                                  Wardaa
                                  Oct 2, 2020
                                  Resolved
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                                  Resolved

                                  Amount deducted from my Credit Card without my confirmation.

                                  Address: India House, 69, Ganesh Chandra Ave, Chandni Chawk, Bowbazar, Kolkata, West Bengal 700013

                                  Dear Team,

                                  I have been using AXIS Bank credit card since last 5 years or more. There was a transaction took place on August 13th 2020 and I have confirmed the transaction. But on September 13th 2020 the same transaction took place and I did not received any IVR call as the previous transaction. Now bank is saying for any international transaction there is no OTP or IVR shared to the customer. There is a fraud transaction...
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                                  Akshansh 11
                                  Oct 1, 2020
                                  Resolved
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                                  Resolved

                                  Address: Maharajganj, Uttar Pradesh, Pin code -273303

                                  My mother had taken policy of TATA AIG policy (Group Medicare) from Axis Bank, Maharajganj Branch, Uttar Pradesh-273303. The claim documents were submitted in July (2020) month to the manager Mahesh Mishra. After few days of the submission when he was asked to give the claim number then he started to make excuses like he will send it later. I talked to FHPL Hyderabad branch and they told to ask POD number from him. When I asked POD number from him then again he made an excuse that we don't share POD number as it's against the policy. On September 9th, 2020, I took him on conference call against an FHPL agent. Just 4 days back upon asking him the documents tracking id again he forwarded it after creating such a Hush bush condition. Upon tracking I came to knew that he forwarded the document on same day i.e. on September 9th when I took him on conference call. The irony is he sent the documents to the wrong address and it came to back to Maharajganj H.O and it was not recieved by the concerned branch and it was forwarded to Gorakhpur branch and again it was returned back to Maharajganj Branch. And this guy has no knowledge about it.

                                  Today i.e. on 1 st October we received the documents ( he lost few submitted documents). How can people depend on such authorities which have no sense of responsibility? I would like to advice to take necessary action so that no future difficulty should be faced by another people.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 03, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                  Oct 03, 2020
                                  Updated by Akshansh 11
                                  My Contact details are:

                                  Primary contact number: [protected]

                                  Secondary contact number : [protected]
                                  Verified Support
                                  Oct 03, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we request you to DM us your registered contact number of the account holder for further assistance. Regards, Team Axis Bank
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                                    opmishra57
                                    Oct 1, 2020
                                    Resolved
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                                    Resolved

                                    Dear Sir,
                                    I Om Prakash Mishra was withdrawing money from my local Axis Bank ATM at Bounsi on 23rd August 2019 around 15:10 hrs, Dist- Banka (Bihar), and my card got stuck in the machine so I asked for help, and the person who came as security guard exchanged my ATM card and later he withdrew 104500 rupees from my account. Later I came to know that there was no Security Guard in that ATM So I informed the local police station and registered an FIR against this case but it's around 1 year and I didn't get any update from them.
                                    That ATm of Axis bank is still without any guard and no one is there to help customers.
                                    Regards
                                    Om Prakash Mishra
                                    Mo: [protected]
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 03, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx Regards, Team Axis Bank.
                                    Verified Support
                                    Oct 03, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx Regards, Team Axis Bank.
                                    Verified Support
                                    Oct 03, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx. Regards, Team Axis Bank.
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