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Axis Bank Complaints & Reviews

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Updated: Mar 13, 2026
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Axis Bank reviews & complaints page 145

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R
rajeev_wasan
Oct 4, 2020
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Sir/Mam

i am saving account holder in axis bank swasthya vihar branch vide a/c no. [protected]. In my account debited bank charger for cash deposit in
Aug month. But no cash transaction in Aug month.

So kindly reverse my charges as early possible.

besides, bank relationship officer call many time but no work and help of customer. only sales their products credit card /loan etc. no customer help.

so kindly reverse unneccessory bank chargers as early possible.
same type charges in last year but not reverse so kindly do the need ful.

thanks and regards
Rajeev Kumar
[protected]@gmail.com
Axis Bank customer support has been notified about the posted complaint.
Hi, we are very transparent in terms of charges which are mentioned on our website / Most important terms and conditions of application form and statements. Request you to refer the below link to get the details of charges applicable on your account. https://www.axisbank.com/service-charges-and-fees?cta=custom-search. Regards, Team Axis Bank
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    sanjay ranjan das
    from Lunglei, Mizoram
    Oct 3, 2020
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    I paid Rs.8000, Rupees eight thousand, towards my credit card bill on 08.08.2020 from my Union Bank, formerly Andhra Bank, SB Account no.[protected] online through Billdesk vide transaction Id SADB[protected].
    As per the information from Billdesk, they have checked the records and confirmed that the above payment is updated by Axis bank.
    Further, the next bill (Aug-20)is generated without considering the above payment of eight thousand rupees and adding interest thereon.
    Accordingly, I lodged a online complaint with Axis Bank attaching mybank statement and the communication from Billdesk, as due to COVID-19, nobody responded from customer support.
    Currently, I have received the statement for Sep-20, wherein, the above amount is not reflected / adjusted and rather interest is charged on the amount treating it as not paid.
    I request you to resolve the dispute by confirming from Billdesk for the above payment .
    Regards,
    Sanjay Ranjan Das
    Credit Card No. [protected]
    Axis Bank customer support has been notified about the posted complaint.
    Nov 06, 2020
    Updated by sanjay ranjan das
    Sir,
    The complaint is not resolved and no adjustment to my payment of Rs. 8000/- on 08/08/2020 vide transaction Id SADB[protected] is done in Oct-2020 statement of the credit card No. [protected].
    Regards
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      Kalai Riha
      Oct 3, 2020
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      In September, 2020 my account is on -ve balance(lien charges) of 18814 against the credit card payment and on 30th salary is credited in my account. So, the amount Rs. 18814 is automatically debited. But its not credited in my credit card. Its almost 10 days months and still Axis bank doesn't resolve the query
      Axis Bank customer support has been notified about the posted complaint.
      Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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        Sana Khalidi
        Oct 2, 2020
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        My axis bank salary account is showing balance in negative as the axis bank credit card has charged money without informing me. I was not intimated for any deductions of this kind. I had got a call from customer service executive for credit card payment and I had assured of the payment at the earliest. But they deducted whatever balance there was and also some extra amount so much so that my account went into negative balance. I am a salaried person and feel cheated by the Axis bank credit card department. Please help.
        Axis Bank customer support has been notified about the posted complaint.
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          শু ভ দা স
          Oct 2, 2020
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          Address: Kolkata

          Mayne quicker. Com se back office bank job k apply kiya tha. unhone meroko msg kiya or ph no diya ph krne k liye. Unhone mero job dene ko liya 1800 taka liya or mero ko ak fake offer letter diya phir unhone mere sah bat niyi kiya... AXIS BANK 100% fraud...
          Axis Bank customer support has been notified about the posted complaint.
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            Sid427
            from New Delhi, Delhi
            Oct 2, 2020
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            Refund not credited to Account

            Dear, Madam/Sir
            I have transacted on Amazon.in dated 23rd of September 2020, with amounting INR 1900.95 using my Axis bank debit card, my transaction was successful but after few minutes i have cancelled some items from my order thereafter Amazon initiated my refund instantly on 23rd September .
            The merchant refunded INR 939.36 but till today i havent received my refund in my card or in my account, when i called amazon related...
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            Wardaa
            Oct 2, 2020
            Resolved
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            Amount deducted from my Credit Card without my confirmation.

            Address: India House, 69, Ganesh Chandra Ave, Chandni Chawk, Bowbazar, Kolkata, West Bengal 700013

            Dear Team,

            I have been using AXIS Bank credit card since last 5 years or more. There was a transaction took place on August 13th 2020 and I have confirmed the transaction. But on September 13th 2020 the same transaction took place and I did not received any IVR call as the previous transaction. Now bank is saying for any international transaction there is no OTP or IVR shared to the customer. There is a fraud transaction...
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            Akshansh 11
            Oct 1, 2020
            Resolved
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            Resolved

            Address: Maharajganj, Uttar Pradesh, Pin code -273303

            My mother had taken policy of TATA AIG policy (Group Medicare) from Axis Bank, Maharajganj Branch, Uttar Pradesh-273303. The claim documents were submitted in July (2020) month to the manager Mahesh Mishra. After few days of the submission when he was asked to give the claim number then he started to make excuses like he will send it later. I talked to FHPL Hyderabad branch and they told to ask POD number from him. When I asked POD number from him then again he made an excuse that we don't share POD number as it's against the policy. On September 9th, 2020, I took him on conference call against an FHPL agent. Just 4 days back upon asking him the documents tracking id again he forwarded it after creating such a Hush bush condition. Upon tracking I came to knew that he forwarded the document on same day i.e. on September 9th when I took him on conference call. The irony is he sent the documents to the wrong address and it came to back to Maharajganj H.O and it was not recieved by the concerned branch and it was forwarded to Gorakhpur branch and again it was returned back to Maharajganj Branch. And this guy has no knowledge about it.

            Today i.e. on 1 st October we received the documents ( he lost few submitted documents). How can people depend on such authorities which have no sense of responsibility? I would like to advice to take necessary action so that no future difficulty should be faced by another people.
            Aug 6, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 03, 2020
            Axis Bank Customer Care's response
            Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
            Oct 03, 2020
            Updated by Akshansh 11
            My Contact details are:

            Primary contact number: [protected]

            Secondary contact number : [protected]
            Verified Support
            Oct 03, 2020
            Axis Bank Customer Care's response
            Hi, we request you to DM us your registered contact number of the account holder for further assistance. Regards, Team Axis Bank
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              opmishra57
              Oct 1, 2020
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              Resolved

              Dear Sir,
              I Om Prakash Mishra was withdrawing money from my local Axis Bank ATM at Bounsi on 23rd August 2019 around 15:10 hrs, Dist- Banka (Bihar), and my card got stuck in the machine so I asked for help, and the person who came as security guard exchanged my ATM card and later he withdrew 104500 rupees from my account. Later I came to know that there was no Security Guard in that ATM So I informed the local police station and registered an FIR against this case but it's around 1 year and I didn't get any update from them.
              That ATm of Axis bank is still without any guard and no one is there to help customers.
              Regards
              Om Prakash Mishra
              Mo: [protected]
              Aug 6, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 03, 2020
              Axis Bank Customer Care's response
              Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx Regards, Team Axis Bank.
              Verified Support
              Oct 03, 2020
              Axis Bank Customer Care's response
              Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx Regards, Team Axis Bank.
              Verified Support
              Oct 03, 2020
              Axis Bank Customer Care's response
              Hi, we regret the inconvenience caused. Here's a link that will help address your concern: https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx. Regards, Team Axis Bank.
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                opmishra57
                Oct 1, 2020
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                Resolved

                Dear Sir,
                I Om Prakash Mishra was withdrawing money from my local Axis Bank ATM at Bounsi on 23rd August 2019 around 15:10 hrs, Dist- Banka (Bihar), and my card got stuck in the machine so I asked for help, and the person who came as security guard exchanged my ATM card and later he withdrew 104500 rupees from my account. Later I came to know that there was no Security Guard in that ATM So I informed the local police station and registered an FIR against this case but it's around 1 year and I didn't get any update from them.
                That ATm of Axis bank is still without any guard and no one is there to help customers.
                Aug 10, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 03, 2020
                Axis Bank Customer Care's response
                Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                Hi, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx to raise a dispute for the referred transaction Regards, Team Axis Bank.
                Hi, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx to raise a dispute for the referred transaction Regards, Team Axis Bank.
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                  anuradha_thota
                  Oct 1, 2020
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                  Subject: Axis Bank Complaint Status Update [ID: 2714661]

                  Dear Sir,

                  This is regarding Fraudulent transaction made on my Axis bank and bank is demanding to pay total amount of 167450 and also interest on it. They have autodebited 16701/- from my account as I was paying my electricity bill.
                  so every month 24% levied on my bill and latest bill has come to 175290/-
                  some unscrupulous person enjoy doing fraudulent transaction of 167450 and i have to pay for it with interest.
                  Please guide my what i have to do.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                    ASHU JASUJA
                    Oct 1, 2020
                    Resolved
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                    Today Morning I Transferred 3000 amount in the Axis account which is salary account. When I checked the balance it was 2142.50. Moreover there is no any receipt of this deducted amount in transaction history as well. When i tried to contact them they are saying there is a technical issue we can't check right now, so please call after sometime. This is a serious fraud .
                    First of all, if this fee is some fee by the bank, then they should have informed me through message and Moreover after deduction it should have shown there in the transaction history too which it got deducted for.
                    I want my refund or else I will close my account from there and will ask my all company's colleagues as well to close their all account as everybody is having axis account only as salary account . This is not the way to work .
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 01, 2020
                    Axis Bank Customer Care's response
                    Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Regret the inconvenience. Regards, Team Axis Bank.
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                      ASHU JASUJA
                      Oct 1, 2020
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                      Resolved

                      Today Morning I Transferred 3000 amount in the Axis account which is salary account. When I checked the balance it was 2142.50. Moreover there is no any receipt of this deducted amount in transaction history as well. When i tried to contact them they are saying there is a technical issue we can't check right now, so please call after sometime. This is a serious fraud .
                      First of all, if this fee is some fee by the bank, then they should have informed me through message and Moreover after deduction it should have shown there in the Trisection history too which it got deducted for.
                      I want my refund or else I will close my account from there and will ask my all company's collagenous as well to close their all account as everybody is having axis account only as salary account . This is not the way to work .
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 02, 2020
                      Axis Bank Customer Care's response
                      Hi, please share your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
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                        Krishnanand Giri
                        Sep 30, 2020
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                        I had travelled from chennai to trivandrum on 27th september, by car, and paid for all the tolls using my axis bank fastag. On 29th september, i receive a message saying my fastag account has been debited with 240 rupees towards some adjustment fees. I have no clue as to what this is and i was not notified about it either.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. We regret the inconvenience caused and are open to help you. Regards, Team Axis Bank.
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                          Shivam Raje
                          Sep 29, 2020
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                          Resolved

                          Address: Science city road

                          Name - shivam raje
                          I have a flipkart axis bank credit card and they have charged me 1699 rs today without taking my concent this is totally redicilous i want this refund or else i'll file a complaint in rbi
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                            Shreya8617
                            Sep 29, 2020
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                            Resolved

                            One assist service charge by axis bank

                            Dear sir / madam,

                            This is shreya. M
                            One assist relationship
                            Mobile #[protected]

                            My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
                            I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
                            So i contacted oneassist customer care couple...
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                            adityakeshu
                            Sep 29, 2020
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                            Without my permission some amount getting debited from my account continuously
                            Axis Bank customer support has been notified about the posted complaint.
                            Is there any update??
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                              Sep 29, 2020
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                              I have been usingy salary account for transactions of small amounts but suddenly one day it is showing -1119.27 as negative balance
                              Axis Bank customer support has been notified about the posted complaint.
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                                Niks.nitin.nikhil
                                Sep 28, 2020
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                                Resolved

                                Address: E-308,Melange Residency, Hinjewadi, phase-3

                                I have requested many times to axis bank for refund of double dabit on telegoun toll plaza pune, i have paid cash Rs. 270 on telegaon toll plaza due to less amount in fast tag wallet but in next toll 203 got deducted from fasttag which should not deducted becuase i have paid for whole route 90 km.
                                Axis bank not helping at all

                                Car - DL10CB7042
                                TOLL- Telegaon Toll Plaza Pune
                                Transaction- 24 Sep 2020 TT00:30
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 28, 2020
                                Axis Bank Customer Care's response
                                Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.
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                                  Priyanka sunkara
                                  Sep 26, 2020
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                                  Address: Vijayawada

                                  Iam unable to book my cheque book as iam having lien on my account. I deposited lien amount on 3 days back itself and my lien was not cleared.

                                  I have an emergency of my cheque book

                                  The same number of [protected] is in account.

                                  Want solution no proper response from bank staff
                                  Axis Bank customer support has been notified about the posted complaint.
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