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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 152

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L
lleenniinn
from Chennai, Tamil Nadu
Aug 9, 2020
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I have been facing issues with the bank always deducting money grin my account and the agents on the puddings are not at all helpful.. Mine is a zero balance account and is there was a charge i would like to know the reason and when i am promised i would not be charged i believe them and then the next month there is a charge again.. I have no other option but to change my salary account to a some other banks which treats their customers with respect
Axis Bank customer support has been notified about the posted complaint.
Aug 09, 2020
Updated by lleenniinn
I would like to get the charges refunded or if would be a my bank...

Thanks..
A very frustrated Axis bank customer
Verified Support
Aug 10, 2020
Axis Bank Customer Care's response
Hi, we request you to share the registered contact number for further assistance. Regards, Team Axis Bank.
Aug 11, 2020
Updated by lleenniinn
[protected]
Aug 12, 2020
Updated by lleenniinn
I was actually expecting a call and got none...[protected]
I have all the chat an conversation from AXIS reps which proves they don't hesitate to make false promises.. And please be prepared I'm tagging all the chat and call recording to AXIS bank's social media pages I regret choosing your bank and thanks for the humiliation...
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    Sandeep Chattopadhyay
    Aug 9, 2020
    Resolved
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    Resolved

    Address: Hyderabad

    Hi, just now from my account axis bank deducted 11000/- rupees as a consolidated charge, i need help and return my money!
    Aug 8, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    No communication from axis until now!
    Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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      V
      Vikram@1996
      Aug 9, 2020
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      Address: 25/1,NOG5 , SSR PANKAJAM STREET ,MADEENA KINGS PARK KUMARAN COLONY , SALIGRAMMAM

      Hello everyone,
      Thanks axis bank for stealing my money in the name of consolidation charges.
      I had 2 months delay in payment of my card interest, i got my salary so i deposited money to pay for the delay.
      And you blood sucking banks cant even give a prior info before taking my money.
      Rs 5900 was deducted for consolidation yesterday.
      Is this a humane act from your side to deduct my money even during this torrid time.
      Be happy with my money which you stole from me.
      Axis Bank customer support has been notified about the posted complaint.
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        A
        anuhya akira
        Aug 9, 2020
        Resolved
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        Hi tdy suddenly my axis bank account deducted Rs 760 as consolidated charges and Rs 136 as gst total RS 896 deducted suddenly.. may I know y this time you charged this much amount suddenly.. I need an explanation nd I need my mny refund as early as possible
        Aug 8, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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          I
          from Bengaluru, Karnataka
          Aug 7, 2020
          Resolved
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          Resolved

          Address: 27C Bagmari lane, kankurgachi, Kolkata

          Axis bank has levied consolidated charges in my account for money withdraw, which they are not reverting even requesting multiple times.
          Account [protected].

          Several request were made to
          Sudeep chakraborty
          Branch head
          Axis bank limited, kankurgachi branch, p-35 cit road, scheme-vii (M)

          But sir is least bothered to even respond to the request.
          Aug 8, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Hi, for security and confidentiality purpose of the account, we request the account holder to approach us directly. We regret any inconvenience caused. Regards, Team Axis Bank.
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            V
            vickyncr
            Aug 7, 2020
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            Address: krishnagiri

            I am unable to register net banking as it shows invalid user credentials but my customer and phone number is correct and if i attempt for online payment its gets rejected and states that your mobile number is not registered. But actually it is registered.

            Please solve this issue
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2020
            Axis Bank Customer Care's response
            Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
            Aug 07, 2020
            Updated by vickyncr
            [protected] is the registered phone number
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              S
              Sreekanth Manchala
              Aug 6, 2020
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              Dear sir,

              I am not applied credit card with axis bank, but i found a credit card with my name while review of cibil. pls do the action immediately. I am unable to contact any customercare.

              Reg
              Sreekanth
              [protected]
              +1 photos
              Axis Bank customer support has been notified about the posted complaint.
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                F
                fenil.chauhan9
                Aug 5, 2020
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                Hello Team,
                Greetings of the Day..!!

                We have taken home loan from you and our basic loan details are as under:

                Name of Applicant: Fenil Chauhan
                Name of Co-applicant: Anjali Chauhan
                Mobile Number: +91 [protected]
                Account Number: [protected]
                Home Loan Account number: PHR[protected]

                We have done all the necessary documentations regarding the subsidy after sanction of our loan, as per suggestion of your employee.

                Please do let us know if anything is still pending from our side in this regard. And if nothing is pending from our side, please do provide us the "Application ID" of our case so that we can track PMAY-Subsidy status online.

                I have visited multiple times with your loan department to know the status of my subsidy.
                But none of it is helping me, I need to know the application id of my subsidy so I can check the progress.
                I have already submitted all required documents before 9 months ago and still i did not get any information.
                Your CLSS department is not doing anything and I must transfer my loan to another bank and also inform all my family and friends to not go with axis bank as you are not able to help customers.

                When I visited the loan help center (Science city branch, Ahmedabad), they are not providing my application id for my subsidy and just told me that we don't have any idea where your application is, they called the CLSS department but still no one is able to give me an answer.

                During this covid 19 pandemic situation you have to help your customer, as a middle class man we are facing a very hard time.

                Kindly do the needful on priority.
                Axis Bank customer support has been notified about the posted complaint.
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                  S
                  Sudarshan_Pise
                  Aug 5, 2020
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                  I booked a flight ticket dated 26th august on 31st july, axis bank added charge as 715 inr on my account under name 'tips scg pos/31.07.20/airindia.in'. My account is salary account but still they have added the charge, could you please help to resolve
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                    M
                    Mr. Jainam Shah
                    Aug 5, 2020
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                    Hello sir/mam,

                    Today in the afternoon, my axis bank credit card has been debited by rs.1699/- in lieu of 'ecpp assistance service' without my any prior permission. At this juncture it is pertinent to mention that i do not want to avail any of this services. Kindly cancel my services and generate the refund for the same at the earliest possible time. I am attaching herewith the message that i received from my bank. Please find the message attached:

                    Inr 1699 was spent on your credit card xx6935 on 14-jul-20 at ecpp assistance se. Avbl lmt:inr63608. Call [protected] (If in india) for dispute.

                    Card no - [protected]
                    Name - nitin k shah
                    Contact - [protected]

                    Kindly credit the same balance of rs. 1699/- back to my bank account. Do not place any calls for the same, as i might be misleaded by someone.

                    Thank-you
                    Axis Bank customer support has been notified about the posted complaint.
                    Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank
                    Dear Customer,

                    We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                    Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                    Regards
                    CPP Team
                    Dear Customer,

                    We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                    Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                    Regards
                    CPP Team
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                      H
                      Hitesh Jain RLPL
                      from Siliguri, West Bengal
                      Aug 4, 2020
                      Resolved
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                      Resolved

                      My phone number is [protected]
                      I am repeatedly getting SMS from AXIS direct to view POA for different different names.
                      I do not hold any account with Axis Direct but still they are sending me SMS repeatedly.
                      Please stop it i do not hold any account so please do not SMSand disturb me.
                      In all this crisis situation you are harassing a citizen by sending repeated SMS
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 06, 2020
                      Axis Bank Customer Care's response
                      Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                        D
                        debasmita_bhol
                        Aug 4, 2020
                        Resolved
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                        Resolved

                        I never opened Axis Direct account from my end. Suddenly I saw amount deducted from my savings account making my current balance nil.

                        I simply want my money back and as I don't have much knowledge on this Axis direct. I would request to close such account. From past 4 years I am using Axis but never opened any Demat account. Don't understand why this amount was deducted. Need a proper justification
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 05, 2020
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest.
                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                          Priyanka2021
                          Aug 4, 2020
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                          I am afraid to say that i am really pissed with unwanted calls for free credit card from Axis Bank. I get more than 3 calls a day and when I categorically mentioned that i am not interested and remove my name and no from the list but they do not listen and just call. Please teach your executive that "Not interested means not interested". I will not say yes if i am not in need. I have other banks also but didn't get calls like this.

                          Better focus on good work instead of this nonsense job. Also, please review your list every month and do add a column for someone not interested and hide that person's name and number. If this will continue i will close my account.
                          Axis Bank customer support has been notified about the posted complaint.
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                            H
                            Hota Bidhu
                            Aug 4, 2020
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                            Address: Bangalore

                            I have not doing trading with axis direct. But money is deducting unnecessarily. Whenever i am calling no one responding the call.

                            [protected]
                            Axis Bank customer support has been notified about the posted complaint.
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                              S
                              Sivaji Poluboyina
                              Aug 4, 2020
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                              Address: 4-1, kokilampadu, tiruvuru mandal

                              Brn-pymt-card-[protected]
                              This bank debit rs 1250 from my account
                              +1 photos
                              Axis Bank customer support has been notified about the posted complaint.
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                                Mantasha Shayk
                                Aug 4, 2020
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                                Brn payment

                                Address: Mumbai

                                I just got a brn-card-paymnet notification. A charge of ₹368 has been deducted from my debit card account which is linked to my axis credit card. The payment due date is for today i. E 4th of august and i don’t get why they would charge as i always pay my credit card bill on or before the due date. Which i am going to today itself and i have never missed a payment in my life....
                                +1 photos
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                                A
                                Acekonnekt
                                Aug 4, 2020
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                                Hi,

                                I decided and application filled to open up a new current account at geeta bhavan indore axis bank branch.. Informed that kit may take 7 to 10 days but we will email you internet banking details once the account opens, which may take 5 days to be active.
                                Account opened after 10 days.
                                Another 7 days after, informed internet banking details emailed and atm kit couriered from. Mumbai..
                                After folliwing up daily since neither email received with internet banking details nor kit received.
                                After another 7 days, bank raised there hands and adviced to call call centre.. Call centre informed no kit sent and only branch will provide you internet details... Said the atm will be despatched same day.. N sms will b sent the same day. No sms recieved. Next day informed.. No such despatch in system.. N if i will like to request for atm. I said thats wat i m dollowing. They said noted.. Then 590 debited. On asking bank.. They say.. I should not have said yes to them.. As double issued.. They themself adviced me to call centre! However.. On being asked about internet banking... Now they say today they will email to h. O! I am fed up withthe branch as my business totally got stuck.. Rwlying on their assurance... Pathetic n non apologetic behaviour totally different than the time of opening up the account wen they reached my home within hours time of my enquiey ro ipen up... I will advice nobody to open current account with axis bank... Now neither call centre.. Norwebchat or branch people r providing me sound information.. They have got the money credited the very first day...in fact 5 days before activating my account.. They got the money credited to bank account.. N not my to be account! Saying sir the money shall be deposited once the account open! I think they intentionally r not providing the banking details as a practice to keep money blocked of customers every month.
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Purusottamd400
                                  Aug 2, 2020
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                                  Address: Axis bank, Cuttack

                                  I had opened a savings account in axis bank. I asked for a student account and the banker opened my account instantly. But didn’t mention that i need to maintain 10k amb. That time i had 50k as i had deposit in clg and after 2 months when I deposited the clg fees and had 2-3k in my account, i got a message that money is deducted from account due to non maintenance of amb. I called the banker who opened my account, She told that I need to maintain amb. I asked her to close my account, she said u cannot close till 1 year. So I transferred my money and opened a student account in sbi. Now after 2 years even they aren’t closing my account saying i have to pay the negative balance to them. Which is a very big amount. Axis bank also knows how to loot money and doesn’t follow rbi guidelines. Please guide me to carry a case on axis bank since they are being unethical and not following the RBI Guidelines and looting lakhs of helpless people.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Mohammad Altaf ansari
                                    Aug 2, 2020
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                                    I am not using demand account my the account debited 700.
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      S
                                      Snehabbb
                                      Aug 2, 2020
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                                      Two (2) fraudulent cash withdrawal transactions took place today morning dated 2nd Aug'20.
                                      Transaction Nos: CASH-ATM/DPRH191002/9947 and CASH-ATM/DPRH191002/9948 at 7.15 am and 7.16 am respectively withdrawing Rs. 20, 000 in each transaction.
                                      A total of Rs. 40, 000 cash has been fraudulently withdrawn.

                                      At 7:22 hrs (after receiving the sms alert of these transactions), I made a call to Axis Bank and reported the crime. While reporting the crime, it was mentioned to me that there was another debit card existent on my name - of which off course I had no knowledge. Blocking action has thereafter been taken by the Axis Bank authorities. The registered complaint no. is : SAK[protected].

                                      Please advise when can I get the amount credited back to my account?

                                      Thanking you.
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Aug 04, 2020
                                      Updated by Snehabbb
                                      Please be informed that an attempt at withdrawing cash was again made yesterday (3-Aug-2020).

                                      If the bank authorities are aware of the ATM no. through which these transactions are made, why cannot the perpetrator be nabbed?

                                      FIR application to UP Police is made. Application no. for the same is[protected].

                                      Secondly, if Axis Bank made another debit card in my name - without my authorization, who would be culpable?
                                      Aug 05, 2020
                                      Updated by Snehabbb
                                      We are still not getting any answers to our dilemma. Please kindly help.
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