I have a loans from other banks every month the EMI is deducted through AXIS only past this 3 months i had applied for moratorium for loans till Aug 2020,
but bank is charging every month 500Rs per loan.so i have 3loans so chargs is 1500/- + GST, as per RBI GUIDE LINES that should not be charged,
so kindly refund me the amout
MY moblie : [protected]
waiting for the good support from the Bank
Aug 7, 2021
Complaint marked as Resolved
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2020
Axis Bank Customer Care's response Hi, please note that moratorium is only a deferment of the installment to be repaid and not a concession or waiver with respect to repayment. However, there will be a levy of interest at the applicable rate of interest of the loan for the period of EMI moratorium on the loan outstanding. The residual tenure of the loan would be extended to the extent of the applicable moratorium period. For more information around this, please refer to the mentioned link:https://www.axisbank.com/moratorium-faqs-for-retail-loans. Regards, Team Axis Bank
We regret the inconvenience caused to you. Our relevant executive shall connect with you and provide a solution within the next 2 working days - Nitesh, Team OneAssist