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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 158

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S
sanjib53
Jun 28, 2020
Resolved
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Address: shyamnagar

I want to deactivate my one assist account in which my money has been deducted three days ago from my account with out my acknowledgement, i want my money refund asap.

My one assist relationship account number is 4219463.

The same has been activated last year and at that time i have told to deactivate the same but the same has not yet been done.

My registered mobile number is [protected]
+1 photos
Aug 9, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2020
Axis Bank Customer Care's response
Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.
Dear Customer,
We regret the inconvenience caused to you. Our relevant executive shall connect with you and provide a solution within the next 2 working days - Nitesh, Team OneAssist
Dear Customer,
We have canceled the plan and issued a refund. Kindly note, SR#6475527, for tracking the refund status and refund of Rs.1899 is initiated. Please allow 5 - 7 working days for the amount to be credited in your original mode of payment - Nitesh, Team OneAssist
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    madhu3166
    Jun 27, 2020
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    Business account

    Address: Selaiyur Madambakkam Chennai

    We are a registered msme working from chennai and have held an account in axis bank since inception in 2012.
    As a business occasionally we have need for credit/od/bill discounting, vehicle loans, credit/debit cards for ease of operations in our company.
    Recently the hon'ble fm has also announced a slew of measures to improve liquidity in a cash starved market to keep things running and economy sustained.
    Every time...
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    Cadbury C
    Jun 26, 2020
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    Dear sir / madam,

    My axis bank a/c no - (Protected) has been debited by 1899.00/- for oneassist service.
    I do not accept this service, without my approval they deducted money from my account.
    I request for cancellation of my membership.

    Regards
    Soundharya
    Axis Bank customer support has been notified about the posted complaint.
    Hi, we request you to share with us your registered contact details, and we will get back at the earliest. Regards, Team Axis Bank.
    Dear Soundharya,
    We regret the inconvenience caused to you. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority - Nitesh, Team OneAssist
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      Thuvendran Raja
      Jun 26, 2020
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      Resolved

      I have a loans from other banks every month the EMI is deducted through AXIS only past this 3 months i had applied for moratorium for loans till Aug 2020,
      but bank is charging every month 500Rs per loan.so i have 3loans so chargs is 1500/- + GST, as per RBI GUIDE LINES that should not be charged,
      so kindly refund me the amout

      MY moblie : [protected]

      waiting for the good support from the Bank
      Aug 7, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 29, 2020
      Axis Bank Customer Care's response
      Hi, please note that moratorium is only a deferment of the installment to be repaid and not a concession or waiver with respect to repayment. However, there will be a levy of interest at the applicable rate of interest of the loan for the period of EMI moratorium on the loan outstanding. The residual tenure of the loan would be extended to the extent of the applicable moratorium period. For more information around this, please refer to the mentioned link:https://www.axisbank.com/moratorium-faqs-for-retail-loans. Regards, Team Axis Bank
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        L
        laxmaann
        Jun 26, 2020
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        Address: A2/230 sector -8 Rohini Delhi 110085

        Hi,

        I did a wrong neft transfer of rs 6327 from my axis bank account to pnb account. Receipt no. Dch1t3ad4683 pnb a/c no. [protected] pnb bank a/c holder name bbhupinder kaur but actual account no is [protected] so what i do.
        Axis Bank customer support has been notified about the posted complaint.
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          Muthusheeba
          Jun 26, 2020
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          Address: Muthusheeba, A-24,Indus Atlantis flat, near saibaba temple, Kattupakkam

          Unbeknownst to me the money had been wrongly taken from my account by ECCP Assistant Service on[protected]. The amount is Rs. 1699. So I ask you to refund my wrongly taken money and credit it to my bank account.
          Axis Bank customer support has been notified about the posted complaint.
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            A
            Aneesh C.M
            from Alappuzha, Kerala
            Jun 25, 2020
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            Address: axis bank vennala branch alinchode

            My self aneesh c m

            I am having a salary account with axis bank vennala branch everymonth they are deducting consolidated charges.. So kindly check and refund me the charges they deducted from my savings account..
            Axis Bank customer support has been notified about the posted complaint.
            Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acct... . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
            Hi, we regret the inconvenience caused. Please share us your registered contact details and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              S
              Sumanya
              Jun 25, 2020
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              Hi,

              My name is sumanya reddy narahari. I have submitted a request for salary account with axis bank in hyderabad on june 17, 2020 and the next day an agent has collected the documents. I was promised the account will get activated in 3 working days but it has been a week now.
              I have already submitted the account details in my office which were provided in the instant kit.
              I would request the account to be activated as soon as possible.
              Axis Bank customer support has been notified about the posted complaint.
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                psushmitha
                Jun 24, 2020
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                Hi my name is sushmita, i applied for axis bank credit card in march and my applications has been approved, till today i not received my new axis bank vistara signature card. Can you please update me with this asap. My customer i’d for the card is[protected] my registered mail is is [protected]@gmail.com
                Axis Bank customer support has been notified about the posted complaint.
                Hi, we request you to share the registered contact number for further assistance. Regards, Team Axis Bank.
                psushmitha's [Complaint's author] reply, Jul 13, 2020
                Hi sorry for late reply my mobile number is 9390072476
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                  R
                  Rohitshree2
                  from Mumbai, Maharashtra
                  Jun 24, 2020
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                  Address: Axis Bank, Ghansoli

                  Last 3 months i'm continuously following up with axis bank for various issues facing in services. But no one is ready to resolved the issues (3 times i'm visiting branch, 13 emails, 9 toll free calls) but yet not resolved the issue.
                  - axis bank is charging consolidation charge rs. 590/-, x 2 times
                  - annual fees charged 590/- + late fees
                  - charged extra emi +late fees for non payment
                  And now continuously charging the late fee too..
                  Axis Bank customer support has been notified about the posted complaint.
                  Hi, we request you to share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
                  Hi, we regret the inconvenience caused. Please share us your registered contact details and we will get back at the earliest.
                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    E
                    Elida24
                    Jun 24, 2020
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                    Resolved

                    I have noticed that the amount of rs. 1899/- have been debited from my axis account to one assist services without my permission.
                    Please deactivate and cancel the subscription for my axis visa card ending with 0487
                    Hence, cancel the subscription and refund the same into my account. My relationship no. Is 6950464
                    I am waiting for deletion of this service and also refund of rs. 1899/-
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Dear Elida,
                    We regret the inconvenience caused. Rest assured, our team shall connect with you and resolve your issue on a priority basis. And refund you the amount - Nitesh, Team OneAssist
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                      B
                      Biju Sharma
                      Jun 20, 2020
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                      Address: jaipur

                      Sir l receved rs. 471340 at coprative bank railway lone you removed cosmo seez
                      Thank you
                      Brijmohan sharma
                      Axis Bank customer support has been notified about the posted complaint.
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                        Mahesh lowanshi
                        Jun 19, 2020
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                        Address: Karjat raigad Maharashtra

                        Karjat raigad maharashtra
                        Machine id-dprh352501
                        Br. Code-3525
                        Amount-43500
                        Date-19/06/20
                        Time-8:15 pm
                        Axis Bank customer support has been notified about the posted complaint.
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                          leelacs19
                          from Coimbatore, Tamil Nadu
                          Jun 19, 2020
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                          Address: Axis Bank, Avinashi Road Branch

                          We have been charged Rs.7080 as processing fee for renewal of loan where we have informed that we would be closing the account on time and have closed the same.

                          Loan Opening date - 30 June 2015
                          Submitted for closure - 25 May 2020
                          Processing fee Charged for renewal - 26 May 2020

                          We have informed the same to the manager on time but now they have informed that, since loan account is closed the fee cant be returned. This is a fraud and we have clearly informed the manager and the rep who called not to renew.

                          How can bank charge without out customer approval ? This needed to be escalated!!

                          I NEED MY MONEY BACK.

                          Axis Bank - Coimbatore Branch (Avinashi Road)
                          Rajesh[protected]
                          Mithun[protected]
                          MurugaRaja[protected]
                          Axis Bank customer support has been notified about the posted complaint.
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                            G
                            Gaurav Maggoo
                            Jun 19, 2020
                            Resolved
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                            Resolved

                            Hi sir/maam

                            This is to inform you that i have not received my credit card for the application which approved on 10 march. I am writing this letter to request you to please close my account or dispatch my credit card else no one should be given any kind of authorization to use my card in any case.

                            I dont any customer id / card pin to access my statements i am not block card as i don't have full card details i can not access axis mobile app without generating card pin.

                            Its been almost 3 month 15 days i am following up axis customer care/emails/ raising complaints / complaining on consumer forum
                            No action taken.

                            I request you to kindly close my account with your bank. Your immediate action against this letter will be highly appreciated. If you have any questions related to this problem, feel free to contact me.
                            Regards
                            Contact [protected]
                            [protected]

                            Note: this my fifth complaint for the same issue on this forum
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 20, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to share the application id, for further assistance. Regards, Team Axis Bank
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                              cborad
                              Jun 19, 2020
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                              I have applied for open an nro account in early march. I have submitted appication along all required documents. Thereis no any requirement pending, however my account is not being oppened. I called several times and sent many emails but invain. Why this much delay?? Can you resolve this?
                              My name is chandresh from usa, customer id #[protected]
                              Axis Bank customer support has been notified about the posted complaint.
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                                P
                                Parthiban Ramalingam
                                Jun 18, 2020
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                                Address: bangalore

                                Sir 6099 rs deration my account not mention our bank statement than again massage sent the credit card bill 7000 rs bending
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Parthiban Ramalingam
                                  Jun 18, 2020
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                                  Address: bommasandar 195 b ,bangalore -560099

                                  Sir respected bank officer my credit card due 6099 rs automatically deduction my account our bank statement not mentioned that amount then yesterday one masge as received your credit card due pending july -2020 on 7052 rs..
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    S
                                    Sunayana Vaishnav
                                    Jun 18, 2020
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                                    Resolved

                                    Today i have received msg from axis bank mandate reference no. Is issued to bse limited with value of 50000 and frequency adhoc is received today for processing my account no. I have call customer care axis bank and customer care axis direct but no one knows what is this. Can you please help me with this issue screen shot attached.
                                    +1 photos
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                      S
                                      Swapnali Desai
                                      Jun 17, 2020
                                      Resolved
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                                      Resolved

                                      I have not applied for ecpp assistance plan for my axis bank credit card and now i got message stating that they have charged around 2199 for services.
                                      Without my concern they have charged me 2199/-
                                      I want that services to be deactivated asap and reserve my amount back
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                      Here is my contact num :[protected]
                                      Dear Customer,

                                      We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                                      Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                                      Regards
                                      CPP Team
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