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Axis Bank Complaints & Reviews

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Updated: Mar 13, 2026
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Axis Bank reviews & complaints page 169

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M
Mandalshibu
Apr 22, 2020
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Address: 22 Kazi Najrul islam sarani 1st lane insurance houding estate po and ps nimta, kolkata, 700049

Sir/ madam,
With due respect i shiba prasad mandal, father of souvik mandal residing at 22 kazi najrul islam sarani 1st lane insurance housing estate po&ps nimta, kolkata 700049 would like to inform you that, my son, souvik mandal was admitted in zenith super specialist hospital 07.02.2020 to 15.02.2020 for the deases of "lower respiratory tract infection" with migraine problem. My son souvik mandal whose policy number is "[protected] 02 01" & member id is "[protected]"is under the policy of tata aig insurance which is totally cashless scheme. But at the time of discharge the mediclaim company denied to receive the cashless facility. Then i paid the full amount of rs. 78, 678/- (Rs. Seventy eight thousand six hundred and seventy eight only/-) to the hospital for the purpose of hospital bill. Then after facing this problem, i contacted with axis bank, nimta branch, who mainly offered me to do this tata aig mediclaim policy. But then they (Axis bank) also refushed to help me. They told me to fill up the reimbursement form that time, to get the reimbursement amount. So finally we arrange the amount and paid to the hospital helplessly. After that, according to the mediclaim company i also went to the axis bank physically to submit my bank cheque with all the original copies of hospital bill details.
But sir/madam, it's almost 80 days over, still i have not received my reimbursement amount. That time i borrowed that hospital bill from my colleagues and relatives respectively. As i borrowed so, i have to liquidat that money to them. But if i do not get the reimbursement amount then how could i pay them sir/madam??
Therefore, i shall be highly obliged if you kindly look after this matter and help me to get back the reimbursement amount. Please do the needful.
Thanking you,
Yours faithfully
Shiba prasad mandal.
Father of souvik mandal.
Dated
10.04.2020
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Axis Bank Customer Care's response
Hi, we are open to help you! Please share with us the registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Apr 23, 2020
Updated by Mandalshibu
Sir/Mandam,
With due respect I shiba prasad mandal would like to inform you that my contact number are [protected]/[protected].
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    S
    Apr 22, 2020
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    Address: Axis bank, Saidapet, Chennai branch

    I have been requesting axis bank multiple times to close my account since i am not interested. I have made multiple follow ups in call to customer care, direct visit to nearest branch, and an email. But still axis bank is no where concerned about customers and not even considering any complaints registered. Such a worst services with so called global firm. It's already been more than 20 months and now i want to proceed further if this torture keeps continuing to me by sending statements for the account which i want to be closed.
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 22, 2020
    Axis Bank Customer Care's response
    Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank
    Apr 22, 2020
    Updated by [email protected]
    I cannot share my mobile number here. Please send me a email for which I can reply back with my number
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      Vivek_9788
      Apr 21, 2020
      Resolved
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      Resolved

      The bank deducted 581.78 from my savings account and since i have paid all the dues outstanding on my credit card a day before than the due date, no such amount should have been deducted. The due amount had already been settled in the credit card a day before the due date. Customer care service of axis bank credit card is not working for covid-19 but they are looting the money from the customers. I am using axis vistara credit card and was told to be an invaluable customer. But look how they are treating their valuable customers.
      May 25, 2020
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 21, 2020
      Axis Bank Customer Care's response
      Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        D
        Dikey
        Apr 20, 2020
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        Is this a new way to extract money from customers, I am strongly offended by this act, kindly return back my amount
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          ambar2402
          Apr 20, 2020
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          Address: kolkata

          Hello Sir/Mam,
          This is absolutely not fair with me as i have been ditched by axis bank several times, and in quarantine i have borrowed 100rs from my friend for ration and kept it in axis bank only money left was 105 rs, they have deducted all the money without informing me and now with no money left i have to struggle, This is helplessly i am complaining and now i cannot afford to have food for further days, and it is not only today but several days they have done this to me..when i am calling customer care of axis bank call get disconnected saying "our advisor are busy talk to you late'.

          please please help me.
          May 22, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 21, 2020
          Axis Bank Customer Care's response
          Hi, please share your registered contact number and we will get back at the earliest. Regards, Team Axis Bank.
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            G
            ganeshnatha
            from Chittur, Kerala
            Apr 20, 2020
            Resolved
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            Resolved

            Address: No 2/9, ATC Road, Industrial Estate, Ambattur, Chennai, Tamil Nadu, 600058

            Axis bank is very cheating bank, i have affected some economic problems due to covid-19. Rbi told don't unnecessary charge to customer bank account, but axis bank charge gst charged my account, and consolidated charge deduction my bank account, ambattur industrial estate branch, chennai. Already raised somany complaints against axis bank, but not responsible my complaints, please provide my deduction amount my savings account.
            Oct 31, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 20, 2020
            Axis Bank Customer Care's response
            Hi, we understand your concern. We believe in complete transparency and disclosure about all our service fees and charges. You can learn about them on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Regards, Team Axis Bank
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              M
              Mahesh Palakuru
              Apr 20, 2020
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              Address: A110 HAPINESS TOWERS PACIFICA AURUM, PADUR CHENNAI

              Hi,
              Credit not received...but statement generated..please let me know how I will proceed.
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                C
                crockstar007
                Apr 20, 2020
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                On 23rd feb 2020 i have swiped my axis bank debit card for rs.50000 (Emi
                Option on loan against debit card) with holycrown destination company. On
                24th feb 2020 i have approached the axis bank customer care and informed
                Them that i do not want to buy this product and dont want to take any loan on
                Debit card. Axis bank confirmed that the amount of rs.50000 is not yet paid to
                The company from axis bank, so in case if you wish to cancel the loan then
                Please provide us with the email proof from the merchant declining the payment
                And also fill the no emi deduction form and submit it to the nearest branch.
                As per the instructions from axis bank, i have submitted the "email
                Confirmation" from the merchant for clearly cancelling the membership and i
                Have also the submitted the no emi form on 24 feb 2020 stating
                That no emi must be deducted from my axis bank account to the merchant
                Holycrown destination permanently.

                Today on 18 april 2020, the emi amount of
                Rs.4536 is being deducted from my axis bank account without my prior
                Intimation and also i have not given any debit instruction for the same

                Since 24 feb 2020, i have not received any proper resolution from axis bank.
                Axis bank is just looting hard earned money from customers. Very poor customer
                Service. I want my money bacck in my account

                1. I have not received any communication from axis bank for this loan
                2. I have not received an emi due date from axis bank
                3. Done all the steps provided my customer service executives, then too
                Axis bank has not resolved this issue in a timely manner

                Registered number:[protected]
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 21, 2020
                Axis Bank Customer Care's response
                Hi, we have responded to your query via DM. Thanks for writing in! Regards, Team Axis Bank
                Apr 21, 2020
                Updated by crockstar007
                I have not received any Proper resolution from AXIS Bank Yet.Issue is not resolved yet.
                Apr 22, 2020
                Updated by crockstar007
                I have not received any resolution yet from Axis Bank.I want my money back in my Account .Also find the attached Email proof from Merchant.

                Apr 23, 2020
                Updated by crockstar007
                No Resolution received yet
                Apr 24, 2020
                Updated by crockstar007
                No Resolution received yet
                Apr 24, 2020
                Updated by crockstar007
                PLEASE UPLOAD ALL THE ATTACHED DOCUMENTS IN SR NUMBER 60482370 and 60471339
                i AM HIGHLY DISAPPOINTED WITH THIS CARELESS AND UNPROFESSIONAL BEHAVIOUR OF AXIS BANK VERY VERY POOR CUSTOMER SERVICE JUST LOOTING THE HARD EARNED MONEY OF CUSTOMERS FRAUD HAS HAPPENED WITH ME BECAUSE OF AXIS BANK AS THEY ARE SLEEPING SINCE 25 FEB 2020 AND NOT PROPERLY HANDLED THIS ISSUE AND PROVIDED ANY PROPER RESOLUTION IN A TIMELY MANNER
                Apr 24, 2020
                Updated by crockstar007
                Is there any one WHO CAN PROVIDE ME PROPER AND FINAL RESOLUTION ?
                May 04, 2020
                Updated by crockstar007
                I have not received any resolution from Axis Bank yet
                May 15, 2020
                Updated by crockstar007
                Is there any one WHO CAN PROVIDE ME PROPER AND FINAL RESOLUTION ?
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                  M
                  Mettu Teja
                  Apr 20, 2020
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                  Address: Hyderabad
                  Website: Axis.support @Ikya global.com

                  Sir am mettu teja worked as sales exicutive in our organisation sir since I left the organisation our hr told us that our salary will be credited after 3months sir but my co employees got some salary but I didn't yet recived my salary please help me with providing my salary thanking you
                  Employ id:AS439202
                  Ph no:[protected]
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                    K
                    krushna chandra Patro
                    Apr 19, 2020
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                    An amount of Rs 1418.50 has been deducted from my Axis Bank savings account with out assigning any reason
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                      M
                      Mohammed Faisal Abdul Mannan
                      Apr 19, 2020
                      Resolved
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                      Resolved

                      Hi
                      My accountant number is [protected], i have 3 deductions for the month of april i have no idea about.
                      [protected]. Ecom/pur/apdclrapdr/mumbai/1000420. Amt ₹206.58
                      [protected].
                      Consolidation charges amt ₹ 846.53
                      Gst amt ₹152.38

                      I want an explanation on these charges please, why is the consolidation charges so high and what is costing me that much money?
                      May 23, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 20, 2020
                      Axis Bank Customer Care's response
                      Hi, we wish to inform you that the non-maintenance charges have been levied as per the schedule for the months prior to March 2020 . Please refer to the link: https://www.axisbank.com/relaxation-in-fees-and-charges-for-savings-account-due-to-covid-19 for more details around this. Thanks for writing in! Regards, Team Axis Bank
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                        A
                        Anirudh Kukudala
                        Apr 18, 2020
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                        Resolved

                        Address: Hyderabad

                        My axis bank account is showing 5348 negative balance. It was a salary account till august 2019. Later at my new company, i had to opt for other bank due to their policies. Every month a small amount less than 50 used to be debited from my account. I didn't care about those charges, because i want this account to be active. But this amount it is showing 5348 negative balance. Due to covid 19, i didn't pay my loan amount 4863rs. Even if the negative amount is loan amount, the amount would not tally. I didn't receive any email or sms regarding this balance. Even i am unable to see this transaction in statements.

                        My axis bank account number: [protected]
                        May 23, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 20, 2020
                        Axis Bank Customer Care's response
                        Hi, please note that that INR 4863.00 is on hold towards Shortfall Lien For FinOne Charges and INR 485.310 is on hold towards ShortFall in Consolidated Charges. Regards, Team Axis Bank.
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                          V
                          Vonazd
                          Apr 18, 2020
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                          Website: www.axisbank.com

                          Not able to register for my new account with my customer id and loan account number

                          I am always getting following exception "We are having difficulties processing your request.Please try again later."

                          could you please help me on this ?

                          Thanks,
                          Vinayak
                          [protected]
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                            N
                            nagalingamg
                            Apr 17, 2020
                            Resolved
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                            Resolved

                            Address: Tambaram

                            Dear sir/madam
                            On 14th mar2020 i have made an imps transaction of rupees 3250 to icici a/c #[protected]. Which is not actual account intended. I suppose to transfer money to a/c#[protected] while entering details i have entered wrong account details (Last two digit is 89 instead of 59). But account holder name is keerthana enterprises. System accepted correct account name and wrong account number and my money is debited from my account transferred to wrong account. Kindly reverse my money as early as possible.
                            My account #[protected]. I have mailed to axis in this regard on same day. No action taken so for
                            Branch : tambaram, chennai
                            Name : g. Nagalingam

                            Transaction reference id is :[protected]
                            May 19, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 18, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
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                              S
                              sai2135
                              Apr 17, 2020
                              Resolved
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                              Resolved

                              Address: SRI ANGALA PARAMESHWARI NILAYA, KAVERAPPA LAYOUT, 1ST MAIN, 7th Cross,AkashNagar

                              I haven't received any credit card details till now. Just received message that your credit card is approved and delivered shortly. And after 10 days i got one more message that bill got generated with 590rs. Please pay.

                              If f i have not received my card, how would i know my card number and pin number. And how can i use the card. Please help me. I'm unable to reach customer care through phone call also.
                              May 26, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 20, 2020
                              Axis Bank Customer Care's response
                              Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded to in this matter shortly. Regards, Team Axis Bank
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                                S
                                Sakshityagi
                                from Mumbai, Maharashtra
                                Apr 17, 2020
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                                There has been regular amount deducted from my account with the name of brn pytm card for which i am trying to connect with bank for give me clarity of this as i have no idea for what this amount is deducted. Acosta bank customer care num either doesnt work or no one receive. I also done certain mails which are of no help. I want the clarity of deductions and want my amount back. Also i am attaching the transaction screenshots for reference.
                                Axis Bank customer support has been notified about the posted complaint.
                                Apr 18, 2020
                                Updated by Sakshityagi
                                There has been regular amount deducted from my account with the name of BRN PYTM CARD for which I am trying to connect with bank for give me clarity of this as I have no idea for what this amount is deducted. Acosta bank customer care num either doesnt work or no one receive. I also done certain mails which are of no help . I want the clarity of deductions and want my amount back. Also I am attaching the transaction screenshots for reference.
                                No response is received yet.
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                                  Rohit johar20
                                  Apr 17, 2020
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                                  Address: Govind nagar saharanpur

                                  Hello i am having salary accounts in axis bank last 4 year but on 11/4/2020 .

                                  My axis a/c number last 4digit is -1085

                                  I request you kindly reverse my charges

                                  Rohit johar
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                                    Hillol Chatterjee
                                    from Kolkata, West Bengal
                                    Apr 17, 2020
                                    Resolved
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                                    Resolved

                                    Address: NSB ROAD RANIGANJ RAMBAGAN

                                    Sir/madam, i have purchased credit card from axis bank on 10.08.2018.in 20.08.2018 i have received message from ecpp assistance for your credit card account statement of rs. 2199 with due date 05 may 2020 is generated and will reach you shortly. Min amt due rs. 110, without my permission one assist charged 2199/- from my credit card account after that i have called one assist complaint number for cancellation of my insurance policy and refund the amount there is no response from one assist kindly cancel the policy and does not deduct any amount form my account.
                                    May 23, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Apr 17, 2020
                                    Updated by Hillol Chatterjee
                                    Sir/Madam, I have purchased Credit card from AXIS Bank on 12.06.2020 i have received message from ECPP Assistance for your Credit card account statement of Rs. 2199 with due date 05 may 2020 is generated and will reach you shortly. Min amt due Rs. 110, Without my permission One assist Charged 2199/- from my Credit card account after that i have called One assist Complaint Number for Cancellation of My insurance policy and refund the amount there is no response from one assist Kindly Cancel the policy and does not deduct any amount form my account. I have not pay the amount because i am earned very few amount for monthly.
                                    My contact No - [protected]
                                    Verified Support
                                    Apr 18, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
                                    Dear Customer,

                                    We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                                    Regards
                                    CPP Team
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                                      vandana wasnik
                                      Apr 17, 2020
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                                      I had put the checque of rs 40000/ to wards the axis bank credit card payment viz card no [protected] at axis bank drop box at vidya nagar, bhopal, madhyapradesh 462026. Subsequently
                                      1) message received from my bank
                                      That checque no 889391 of saving account, for rs 40000/- fvg lic credit card no 4611 presented for clearing.
                                      2) message received from bank that my saving account debited by rs 40000/-by checque no 889391dt 06.04.2020on 13.04.2020
                                      So far the amount is not adjusted against my lic credit card [protected]
                                      I am receiving message from axis bank on my mobile no [protected], that payment is overdue pls pay though i have already made the payment.
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 17, 2020
                                      Axis Bank Customer Care's response
                                      Hi, we regret the inconvenience caused and are open to help you! Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-1.aspx Regards, Team Axis Bank.
                                      Apr 23, 2020
                                      Updated by vandana wasnik
                                      for my credit card payment, my checque no 889391 dtd 06.04.2020of amount RS 40000/- FVG LIC CREDIT CARD NO 4611 was presented for clearling at OBC, BHOPAL,
                                      Subsequently my account was debited by INR 40000/- on 13.04.2020
                                      now as on today my credit card statement of no [protected] still shows outstanding amount, the said cheque is not yet adjusted against my credit card out standing amount.
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                                        Ankit412
                                        Apr 17, 2020
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                                        I got sms notification at today night 1 and 2 O clock about unauthorised transaction from PUR/KFC 126 PP APP/Quito of 3042. 66 rs and and another from PUR/KFC 034 PP APP/Guayaquil of 3819.22 rs.. I called customer care but they said call branch next morning it seems to be a scam
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