Claimed

Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
Resolved
6561
Unresolved
6441
Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Axis Bank reviews & complaints page 169

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
krushna chandra Patro
Apr 19, 2020
Report
Copy

An amount of Rs 1418.50 has been deducted from my Axis Bank savings account with out assigning any reason
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Mohammed Faisal Abdul Mannan
    Apr 19, 2020
    Resolved
    Report
    Copy
    Resolved

    Hi
    My accountant number is [protected], i have 3 deductions for the month of april i have no idea about.
    [protected]. Ecom/pur/apdclrapdr/mumbai/1000420. Amt ₹206.58
    [protected].
    Consolidation charges amt ₹ 846.53
    Gst amt ₹152.38

    I want an explanation on these charges please, why is the consolidation charges so high and what is costing me that much money?
    +2 photos
    May 23, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 20, 2020
    Axis Bank Customer Care's response
    Hi, we wish to inform you that the non-maintenance charges have been levied as per the schedule for the months prior to March 2020 . Please refer to the link: https://www.axisbank.com/relaxation-in-fees-and-charges-for-savings-account-due-to-covid-19 for more details around this. Thanks for writing in! Regards, Team Axis Bank
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Anirudh Kukudala
      Apr 18, 2020
      Resolved
      Report
      Copy
      Resolved

      Address: Hyderabad

      My axis bank account is showing 5348 negative balance. It was a salary account till august 2019. Later at my new company, i had to opt for other bank due to their policies. Every month a small amount less than 50 used to be debited from my account. I didn't care about those charges, because i want this account to be active. But this amount it is showing 5348 negative balance. Due to covid 19, i didn't pay my loan amount 4863rs. Even if the negative amount is loan amount, the amount would not tally. I didn't receive any email or sms regarding this balance. Even i am unable to see this transaction in statements.

      My axis bank account number: [protected]
      May 23, 2020
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 20, 2020
      Axis Bank Customer Care's response
      Hi, please note that that INR 4863.00 is on hold towards Shortfall Lien For FinOne Charges and INR 485.310 is on hold towards ShortFall in Consolidated Charges. Regards, Team Axis Bank.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vonazd
        Apr 18, 2020
        Report
        Copy

        Website: www.axisbank.com

        Not able to register for my new account with my customer id and loan account number

        I am always getting following exception "We are having difficulties processing your request.Please try again later."

        could you please help me on this ?

        Thanks,
        Vinayak
        [protected]
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          nagalingamg
          Apr 17, 2020
          Resolved
          Report
          Copy
          Resolved

          Address: Tambaram

          Dear sir/madam
          On 14th mar2020 i have made an imps transaction of rupees 3250 to icici a/c #[protected]. Which is not actual account intended. I suppose to transfer money to a/c#[protected] while entering details i have entered wrong account details (Last two digit is 89 instead of 59). But account holder name is keerthana enterprises. System accepted correct account name and wrong account number and my money is debited from my account transferred to wrong account. Kindly reverse my money as early as possible.
          My account #[protected]. I have mailed to axis in this regard on same day. No action taken so for
          Branch : tambaram, chennai
          Name : g. Nagalingam

          Transaction reference id is :[protected]
          May 19, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 18, 2020
          Axis Bank Customer Care's response
          Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sai2135
            Apr 17, 2020
            Resolved
            Report
            Copy
            Resolved

            Address: SRI ANGALA PARAMESHWARI NILAYA, KAVERAPPA LAYOUT, 1ST MAIN, 7th Cross,AkashNagar

            I haven't received any credit card details till now. Just received message that your credit card is approved and delivered shortly. And after 10 days i got one more message that bill got generated with 590rs. Please pay.

            If f i have not received my card, how would i know my card number and pin number. And how can i use the card. Please help me. I'm unable to reach customer care through phone call also.
            May 26, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 20, 2020
            Axis Bank Customer Care's response
            Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded to in this matter shortly. Regards, Team Axis Bank
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sakshityagi
              from Mumbai, Maharashtra
              Apr 17, 2020
              Report
              Copy

              There has been regular amount deducted from my account with the name of brn pytm card for which i am trying to connect with bank for give me clarity of this as i have no idea for what this amount is deducted. Acosta bank customer care num either doesnt work or no one receive. I also done certain mails which are of no help. I want the clarity of deductions and want my amount back. Also i am attaching the transaction screenshots for reference.
              +6 photos
              Axis Bank customer support has been notified about the posted complaint.
              Apr 18, 2020
              Updated by Sakshityagi
              There has been regular amount deducted from my account with the name of BRN PYTM CARD for which I am trying to connect with bank for give me clarity of this as I have no idea for what this amount is deducted. Acosta bank customer care num either doesnt work or no one receive. I also done certain mails which are of no help . I want the clarity of deductions and want my amount back. Also I am attaching the transaction screenshots for reference.
              No response is received yet.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rohit johar20
                Apr 17, 2020
                Report
                Copy

                Address: Govind nagar saharanpur

                Hello i am having salary accounts in axis bank last 4 year but on 11/4/2020 .

                My axis a/c number last 4digit is -1085

                I request you kindly reverse my charges

                Rohit johar
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  Hillol Chatterjee
                  from Kolkata, West Bengal
                  Apr 17, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: NSB ROAD RANIGANJ RAMBAGAN

                  Sir/madam, i have purchased credit card from axis bank on 10.08.2018.in 20.08.2018 i have received message from ecpp assistance for your credit card account statement of rs. 2199 with due date 05 may 2020 is generated and will reach you shortly. Min amt due rs. 110, without my permission one assist charged 2199/- from my credit card account after that i have called one assist complaint number for cancellation of my insurance policy and refund the amount there is no response from one assist kindly cancel the policy and does not deduct any amount form my account.
                  May 23, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Apr 17, 2020
                  Updated by Hillol Chatterjee
                  Sir/Madam, I have purchased Credit card from AXIS Bank on 12.06.2020 i have received message from ECPP Assistance for your Credit card account statement of Rs. 2199 with due date 05 may 2020 is generated and will reach you shortly. Min amt due Rs. 110, Without my permission One assist Charged 2199/- from my Credit card account after that i have called One assist Complaint Number for Cancellation of My insurance policy and refund the amount there is no response from one assist Kindly Cancel the policy and does not deduct any amount form my account. I have not pay the amount because i am earned very few amount for monthly.
                  My contact No - [protected]
                  Verified Support
                  Apr 18, 2020
                  Axis Bank Customer Care's response
                  Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
                  Dear Customer,

                  We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                  Regards
                  CPP Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    vandana wasnik
                    Apr 17, 2020
                    Report
                    Copy

                    I had put the checque of rs 40000/ to wards the axis bank credit card payment viz card no [protected] at axis bank drop box at vidya nagar, bhopal, madhyapradesh 462026. Subsequently
                    1) message received from my bank
                    That checque no 889391 of saving account, for rs 40000/- fvg lic credit card no 4611 presented for clearing.
                    2) message received from bank that my saving account debited by rs 40000/-by checque no 889391dt 06.04.2020on 13.04.2020
                    So far the amount is not adjusted against my lic credit card [protected]
                    I am receiving message from axis bank on my mobile no [protected], that payment is overdue pls pay though i have already made the payment.
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 17, 2020
                    Axis Bank Customer Care's response
                    Hi, we regret the inconvenience caused and are open to help you! Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-1.aspx Regards, Team Axis Bank.
                    Apr 23, 2020
                    Updated by vandana wasnik
                    for my credit card payment, my checque no 889391 dtd 06.04.2020of amount RS 40000/- FVG LIC CREDIT CARD NO 4611 was presented for clearling at OBC, BHOPAL,
                    Subsequently my account was debited by INR 40000/- on 13.04.2020
                    now as on today my credit card statement of no [protected] still shows outstanding amount, the said cheque is not yet adjusted against my credit card out standing amount.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Ankit412
                      Apr 17, 2020
                      Report
                      Copy

                      I got sms notification at today night 1 and 2 O clock about unauthorised transaction from PUR/KFC 126 PP APP/Quito of 3042. 66 rs and and another from PUR/KFC 034 PP APP/Guayaquil of 3819.22 rs.. I called customer care but they said call branch next morning it seems to be a scam
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Revsnth
                        from Visakhapatnam, Andhra Pradesh
                        Apr 16, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 12/25/31 kothapet Bose statue, Kothapet opp--maa scan
                        Website: Axis bank

                        Respected sir / madam

                        my name is tallam sravan kumar

                        my credit card number { [protected] }

                        my axis bank savings account no--( [protected] )
                        ifsc code --utib0000030
                        sravan kumar tallam

                        i have a credit card from last 2 years

                        now at lock down iam at guntur (ap)

                        my credit card is at secunderabad ( tg ) at my room

                        i want to use my credit card as any super market or any out side to add my credit card amount to paytm or any shopping by (otp)


                        but it has showing as below image
                        or
                        please linked my mobile number to my credit card

                        but i had already send request email to axis bank

                        ihad trying at internet banking also to link my mobile number to my cc card

                        but there is no use

                        there is no reply from axis bank team

                        please check and give reply
                        to me to my email
                        or
                        contact me to my linked
                        mobile number asap
                        solve my problem asap
                        please help me asap

                        i already send email request on 10 days before

                        but there is no use

                        sravankumar.[protected]@gmail.Com

                        thankyou sir madam
                        t .Sravan kumar
                        [protected]
                        +2 photos
                        May 19, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 18, 2020
                        Axis Bank Customer Care's response
                        Hi, we have noted and wish to inform you that we have escalated your concern and you will be responded in this regard shortly. Regards, Team Axis Bank.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          gaurav1994
                          from Gurgaon, Haryana
                          Apr 16, 2020
                          Report
                          Copy

                          Hi Sir/Maam

                          This is to inform you that I have not received my credit card for the application which approved on 10 March. I am writing this letter to request you to please close my account or dispatch my credit card else no one should be given any kind of authorization to use my card in any case.

                          I dont any customer id / Card pin to access my statements i am not block card as i don't have full card details i can not access axis mobile app without generating card pin.

                          Its been almost 1 month 15 days i am following up Axis customer care/Emails/ raising complaints / complaining on consumer forum
                          No action taken.

                          I request you to kindly close my account with your bank. Your immediate action against this letter will be highly appreciated. If you have any questions related to this problem, feel free to contact me.
                          Regards
                          Contact :[protected]
                          Note: This my second complaint for the same issue on this forum
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 18, 2020
                          Axis Bank Customer Care's response
                          Hi, we thank you for reaching out and regret the delay in response. Please note that there are envisioned short delays due to the ongoing coronavirus (COVID-19) outbreak, as our executives and on-site staffing levels have been reduced and relocated to support the important social distancing directives. However, we are working on this and it will be smoothened out shortly. We appreciate your patience and cooperation in the interim. Regards, Team Axis Bank
                          May 03, 2020
                          Updated by gaurav1994
                          i have received a statement where in 500 Card charges are added and due date is 5 may, as i dont have my card & net banking i am not able to pay any thing, Kindly provide me assurance to remove all interest charges from my axis card
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            VEERANJANEYULU V
                            Apr 16, 2020
                            Report
                            Copy

                            Hi team,

                            I have applied axis bank credit card 2 months back. After some days i have received a message that the application has declined.

                            Now on today april 16, 2020, i have received a message that the credit card statement generated for the current month and the amount is 590 rupees.

                            This is ridiculous and even i have not received any call for the card handover by the courier person.

                            Please help on this issue. I'm not ready to pay this amount as i'm not aware that the card has dispatched and delivered to me.
                            +1 photos
                            Axis Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              snk precasting
                              Apr 16, 2020
                              Report
                              Copy

                              Address: chandigarh

                              Hi sir/ Mam,

                              I am a savings bank account holder (account no- [protected] ) in your esteemed organisation.

                              In oct, 2018, . I had subscribed for a service from Justdial (indiaIdeas.com) for rs 4720 per month for a 12 month period, from oct 2018 to oct 2019.

                              This amount of rs 4720 was being charged through ECS mandate which i had signed and given to justdial (indiaIndias.com) representative for the 12 month period, from oct 2018 to oct 2019.

                              Even after completing of these 12 months on OCT 2019, the said amount is still being allowed by the bank to be deducted each month on 15th or 16th day of each month through the same ECS, which had expired on oct 2019 itself.

                              Justdial has stated that the customer can get the ECS cancelled through bank branch, and hence many customers of the justdial who were stuck in the same scenario followed this and got their justdial indiaIndia.com ECS mandate cancelled through their respective banks.

                              Hence, today i visited the axis bank branch of sector 32 C Chandigarh and the staff there appeared knowledge-less on how to stop these unauthorized ECS deductions. They didnt know that icici, kotak mahindra and sbi provides their customers ECS CANCELLATION options in even net banking.

                              Those banks who dont have this option, they have ECS CANCELLATION FORM, which many Justdial victims used and got respite from these unauthorised deductions.

                              ALL these options, sector 32 chandigarh branch officials (clueless branch head and his subordinates) said, are not available in the axis bank, which is not possible as i have known many axis bank customers who have got their ECS ended through bank.

                              i have already emailed seevral times to the axis bank team and there is no concrete reply from their end.

                              Again 15th of the month is approaching and again, i fear the unauthorized transaction would be done to deduct my hard earned money from this axis bank account..

                              kindly take action and cancel these unauthorized ECS mandates asap, otherwise i would be left with no option but to close down my axis bank savings account.

                              Thanking you in anticipation,

                              aftab
                              [protected]
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 20, 2020
                              Axis Bank Customer Care's response
                              Hi, our bank official tried contacting you today, however, could not establish a successful contact. Please contact Sector 44C, Chandigarh branch for any further assistance. Regards, Team Axis Bank
                              Apr 23, 2020
                              Updated by snk precasting
                              hi axis bank,

                              kamaljeet from sector 44C branch had contacted me on 21 April and had told me that he would share a form through email with me and he would also inform the sector 32 branch to accept this form for ECS stoppage.

                              I am still waiting for that form or any confirmation from kamaljeet.
                              Apr 30, 2020
                              Updated by snk precasting
                              Kindly update, kamaljeet Sir is not picking his phone number
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sam0707
                                from Hoshiarpur, Punjab
                                Apr 16, 2020
                                Report
                                Copy

                                I have axis bank flipkart credit card which had limit of rs 62000 but bank decrease my limit to rs 10000 without any notice and reason. I using this card with good spending from one year. And every bill on time. Even my credit score is excellent. But bank still reduce the credit card limit to rs 10000 from rs 62000. I want to take action again against axis bank andi will send them legal notice too. Please solve my this issue as soon as possible.
                                My bank user id is[protected]
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 17, 2020
                                Axis Bank Customer Care's response
                                Hi, the credit limit changes occur from time to time in line with the bank's internal policies. We regret the inconvenience caused. Regards, Team Axis Bank
                                Apr 17, 2020
                                Updated by Sam0707
                                You decreased my credit limit without any prior notice and reason. Please increase back my credit limit. My customer id is[protected]
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sukhmani Singh
                                  Apr 16, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 2/1A, Lansdowne Towers, Sarat Bose Rd, Kolkata, West Bengal 700020, India

                                  I had spoken to the axis bank team in december 2019 regarding my downgrading my account.
                                  In order to avoid extra charges, i downgraded from burgundy account to normal savings account. They asked me cancel the credit card too which i did.

                                  Now, on april 16, inr 3540 is debited from my account as debit card charges for the previous account where as i had confirmed from them (Axis bank, sarat bose branch in kolkata) that no additional charges to be deducted after this.

                                  On the axis bank app too, my debit card is downgraded and has a different name (Which is international debit card and i am charged for burgundy debit card), then why is the money deducted for the previous card.
                                  +1 photos
                                  May 19, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 16, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                  I applied for for Axis Bank My Design Debit Card on 5th June, 2020. The issuance fee has been debited and yet after 3 months, I still haven't received my card. Debit Card Customer service didn't help either after calling 3 times, neither they refund my money.

                                  unauthorised debit card charges - Comment #3721680 - Image #0
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Albin Manoj
                                    Apr 16, 2020
                                    Report
                                    Copy

                                    Address: ARIVILANJAPOYIL
                                    Website: axisbank.com

                                    Axis bank debited with Rs.1013 complete balance from my account for annual account closure charges KYC not completed.
                                    I still left abount 1 month.
                                    And this charges are not listed in the axis bank site
                                    Date[protected]
                                    I request a refund
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sharon Pauly
                                      Apr 16, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Unauthorised deduction of 1699 rs from my credit card. Need to cancel it. This is equal to stealing and i have to pay for that. Need to refund the amount as soon . no further services from ecpp is required
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Dear Customer,

                                      We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                                      Regards
                                      CPP Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        sharad parihariya
                                        Apr 16, 2020
                                        Report
                                        Copy

                                        Address: Near bhojraj eye care sayli board

                                        I have deposited 73500 and machine has retained 500 please help
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit