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Axis Bank Complaints & Reviews

www.axisbank.com

2.6

Updated: Dec 5, 2025

Complaints 12994

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6561

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6433

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Axis Bank reviews & complaints page 173

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Hi team,

I am unable to use axis mobile app (Error showing your registration has been terminated. Please contact the nearest branch for reactivation).

I have tried contacting axis bank cc, however they were unable to resolve my issues.

Kindly request to look into the issue & provide solutions. Thank you in advance.

Thanks & regards,
Koushik

May 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

Axis Bank Customer Care's response Hi, we are open to help you. Please DM the screenshot of the error for us to assist you. Regret any inconvenience caused. Regards, Team Axis Bank

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L

Lina@sandeep

Apr 8, 2020

Over a 2 months my salary has not debit in my account plzz debit my salary as soon as possible.

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I have entered incorrect passwords and now my login id is disabled.Can you please suggest me how can i re-enable my login id. i dont have a Debit card. My email address [protected]@yahoo.co.in

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Address: 7, Khodiyarnagar,Gondal road,rajkot-360004

I have open salary account in 2017.after 3 year axisdirect charged 885 rs. Axis Bank branch say to me your account is demat account.

[protected]

+1 photos

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My contact no is [protected]. The bank has deducted rs 2558 from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date. This is the lockdown time and due to covid 19 i have already shortage of money and bank have deducted my money without even informing me. Please take the valid action against it.

+1 photos

May 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

Axis Bank Customer Care's response Hi, we request you to visit the following link to get clarification on charges levied: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank.

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I am using this salary account since 4+ yrs and now the account balance was debited with rs 885 as axisdirect charges.
I had no understanding of this why the account is debited without proper information and intimation.

I had not opted for axis direct account.

I am posting here as i was unable to raise the compliant on the official website as the support services (Chat & email) is discontinued due to covid 19. The same was mentioned on axis bank site.

+1 photos

May 15, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

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I have a salary a/c in axis bank trivandrum branch, as informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them as it is a salary account. Today (7th april 2020) i got a sms from axis bank informing that rs-885 has been debited from my account for consolidated dp charges. But i didn't buy / sell any stocks from this a/c, so why this dp charged? I demand proper justification with all brake up of dp charge from axis bank. I want to stop this.

May 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

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S

sudesha

Apr 8, 2020

I want to know why axis Bank debited 885 from my account

Axis Bank Customer Care's response, Apr 8, 2020

Verified Support

Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

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Address: Mumbai

I had fradulent transactions happened on my axis bank account on 5th april 2020 without my concern or otp as below
and the Amount is Rs. 799/- Rs.1949/-, Rs. 420/-, Rs. 420/-

Transaction description is : ECOM PUR/GOOGLE *PROXI/g.co/helppay#/040420/20

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Address: Chhibramau

Website: NA

Consolidated Charges (Mar-2020) for a/c no. XXXX0700:
Monthly Service Fee: Rs 282.03
Total: Rs 282.03 (excl GST) View detailed charges on Internet Banking in 24 hrs

मेरे खाते से पैसा काटा गया है। और उसकी इंट्री भी नहीं है। कही भी 11\04\2020 को मेरे खाते में 15500 की राशि थी। उसके बाद आज 15282 है। और पैसा काटा गया है। उसका हिसाब भी नहीं है कही।

Axis Bank customer support has been notified about the posted complaint.

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I have performed a transaction of rs, 30, 035 today and it got failed finally. It was a failed transaction. The money got debited from my axis bank account. Transaction number generated is inb/[protected]/npstrust (Billdesk)/na. My userid is[protected]. Please credit my money bank in my account. I am unable to reach the axis bank customer care number also. The transaction got failed in the payment gateway. Please refund my money back.

May 15, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

Axis Bank Customer Care's response Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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Address: Rudarpur

Dear Sir/ Madam,
Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 1 May.

Apr 06, 2020

Updated by Harish 16081985 Dear Sir/ Madam,
Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 31 May.

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My amount Rs 955.32 got deducted from my axis bank account with out any intimation in the favor of AXISDIRECT. I havent used this in my life time not even purchased. It is some thing like bank is stealing the money.Cant trust any bank. Please initiate my refund.

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Dear Axis bank CEO,
I am ramchander my account number is [protected]. Actually I had filled for my credit card settlement and it was amount 20000.i had done payment also but your bank deducted my amount of rs 35000 as lien.i am in very big issue no one is able to listen to me.in this situation where whole world is facing a big issue in term of finance due to covid-19, now your collection department who was taken money from every month from me they also saying me that now I can not help you as lockdown is going on.
So I am requesting you to please refund this amount as soon as possible as I am facing very big issue due to this.

+1 photos

May 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

Axis Bank Customer Care's response Hi, we have responded to your query via Inbox. Thanks for writing in! Regards, Team Axis Bank

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G

Gurpreet Singh Preet

Apr 8, 2020

I hava not sufficient balance in my saving a/c for Auto And persons loan
so i m not pay my emi for month of april And mat
I request to u my emi extend for 2 month
Thank u

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Address: Tulsi puja r/h block A1 kalanagar dindori road Nashik

I have account in axis bank since 2017. I have never requested them for demat account/services. But, yesterday (4th april) 885rs got deducted as axis direct charges from my account. I never used demat services before. I tried contacting axis customer service but due to lockdown, the services are temporarily unavailable. Please help me to get my deducted money back.

May 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

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On 4 april axis bank debited 955 on my account for demat at this time when indian need help as they known how middle class people will adjust. I never use a demat in axis bank why they charge me at same time when i am opening a account that time person told me that your demat is free of there any charges he should let me know. Axis is a bank who a charge alot from customer. This is my salary account if it’s not then i am sure i won’t use this bank service. As a rbi rule without giving prior notice.

+2 photos

May 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

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I have account in axis bank since 2015. I have never requested them for demat account/services. But, yesterday (4th april) 885rs got deducted as axis direct charges from my account. I never used demat services before. I tried contacting axis customer service but due to lockdown, the services are temporarily unavailable. Please help me to get my deducted money back.

May 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

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I didnt have/use demat account in Axis. How they can deduct 885rs for Axis direct charges without my knowledge. I need my money back.

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I am Arpan from Kolkata.I opened an a/c with Axis Bank on 19th Mar but till today My account is Frozen.Kindly Suggest me How to activate my account?

Arpan Dutta
A/c No.[protected]
IFSC: UTIB0001481

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Address: Gachibowli, Hyderabad

I have a salary a/c in axis bank hyderabad branch, day before yesterday on (4th april 2020) i got a sms from axis bank informing that rs-1770 has been debited from my account. Also they deducted rs 1744 on june 18 th, 2018 as consolidated dp charges. I have complained but nothing was done. I haven't opted for any demat account while opening the account. Kindly resolve the issue.
Regards
Sravanth

May 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

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A

Asrar Ajaz

Apr 6, 2020

Axis bank cut my money on my account. Rs 2969 approximate. Plxx it's not fair plzz refund my money. Thank

axisdirect/k527481/07-04-2020/07 04 - Comment #3671679 - Image #0

Asrar Ajaz's reply, Apr 3, 2020

Axis bank srinagar branch karanagar sgr. Imr.
Hi. I have saving account in axis bank srinagar
When I checked my account balance then have deducted Rs 2969 from my account written as consolidation charges. Plxxx help me to get my money back my account.
Asrar Ajaz

Axis Bank Customer Care's response, Apr 6, 2020

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

G

Gurjap Dhaliwal

Apr 6, 2020

Hi,
An amount of INR 885 has been deducted from my savings salary account thorough axisdirect, whereas I haven't opened any demat account.
Please initiate refund.
Thank you

axisdirect/k527481/07-04-2020/07 04 - Comment #3671715 - Image #0

Axis Bank Customer Care's response, Apr 6, 2020

Verified Support

Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Address: Jind branch near lic office

Em a account holder in axis bank jind 126102 haryana but axis direct debit 885 from my account i don't know what is this axisdirect and demat account they con me,
Your a/c 846651 is debited by rs. 885 on 05apr20. Avbl bal: rs. 34783.96. Info: axisdirect/k809331/[protected]/09 04. Call [protected] for dispute.
Help. Me they always do this and i have to complaint every but they are not learning.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

Apr 06, 2020

Updated by Pardeepsihag I mailed a lot of times no body answer there,

Verified Support

Apr 06, 2020

Axis Bank Customer Care's response Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Apr 06, 2020

Updated by Pardeepsihag [protected] is my registered mobile number and 6651 my accounts last four digits

Apr 07, 2020

Updated by Pardeepsihag They told me that my mobile number is not registered so how can they opened my demat account is this a joke ! Because i don't have another mobile number since 2001, also they told me that they mail my trading account number but there is not mail from axis direct here is attachment

Apr 09, 2020

Updated by Pardeepsihag Still no response its day 4 that's your axis serivce wow, you debited in one second and now when its come to you to refund me you stop answering aand my mails, isn't a cheap tactic ?

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I have been deducted an amount of 885Rs/- on 05/04/2020. Mentioning axis direct as description. I don't have a demat account with axis bank I had it closed last year when there are similar kind of charges. But yet they charged me amount with some name change. This is pure cheating of customers and is not tolerable...

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