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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 173

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T
Trade Guru
Apr 8, 2020
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I am not using axis direct for the past 2 years. And today they deducted all my 600 rs and showing 0.00
Reasons show info: axis direct lp...
Not even showing consolidated dp charges.. what charge is this or a scam. I am not even trading or put money.. why deducted money and how much. Afraid to put money in account
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    Manojcool83
    Apr 8, 2020
    Resolved
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    Have a salary a/c in axis bank bangalore branch, as informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them as it is a salary account. Today (8th april 2020) i got a sms from axis bank informing that rs-774.66 has been debited from my account for consolidated dp charges. But i didn't buy / sell any stocks from this a/c, so why this dp charged? I demand proper justification with all brake up of dp charge from axis bank. I want to stop this.
    May 14, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 09, 2020
    Axis Bank Customer Care's response
    Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    Hi.

    I have switched my salary account from ICICI Bank to Axis bank and i got my salary credited to axis bank.
    But in my axis salary account nearly RS 885 is debited towards axisdirect.

    Please let me know why these money debited to axisdirect and if it not possible to solve this i will going to
    close this axis bank account and will going to switch my salary account to ICICI bank

    Thanks
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      Pooja789
      from Mumbai, Maharashtra
      Apr 8, 2020
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      Address: mayur colony kothrud pune

      Hi i have received from axis bank credit card rasta peth branch a call for cc.
      I asked them to issue a card and i received a card almost one month later.
      I received a call regarding verification and cvv no. It was fraud and submitted a complaint and requested to block the card. Stll every time a new card is issued by option of block and replace.

      I dont want the card again and kindly block the one issued yesterday.
      Axis Bank customer support has been notified about the posted complaint.
      Apr 08, 2020
      Updated by Pooja789
      i have received the text message saying-thanks for activating Axis Credit Card. whereas i have not activated my card. if any transactions take place and money gets deduct, Axis bank will be responsible for this as i have not physically received the card as well.
      Verified Support
      Apr 08, 2020
      Axis Bank Customer Care's response
      Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
      Apr 08, 2020
      Updated by Pooja789
      [protected]
      Apr 09, 2020
      Updated by Pooja789
      Hi Team,

      could you please update on below
      Apr 09, 2020
      Updated by Pooja789
      is anyone going to update on this issue
      Apr 14, 2020
      Updated by Pooja789
      Hi,

      Is anyone going to respond or should i raise a complaint with RBI
      Apr 17, 2020
      Updated by Pooja789
      Hi Again,

      could you respond to above query
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        M
        M D Agrawal
        Apr 8, 2020
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        Resolved

        Address: axis bank, dindoshi , goregaon east , mumbai 400097

        Dear sir
        Complaint:
        After 2 months of depositing money (About rs 28 lakhs) in your dindoshi , goregaon east, branch, for opening two ppf accounts one in name of my wife anju agrawal, and other in name of my daughter shruti agrawal, till today, we did not got intimation of account opening, as per details given below..
        Details are as follows:

        On 5 th february, 2020, for opening of ppf accounts (Transfer from old account in bank of india), following two application forms were submitted along with banker cheques.

        1. Anju agrawal (Customer id [protected] we have submitted application to your dindoshi branch, goegaon east, for opening ppf account on 5 th february , we have given dully filled forms along with cheque of rs 21, 30, 938/- (Twenty one lakhs thirty thousand nine hundred thirty eight), cheque was realized in your account.
        2. Shruti agrawal (Customer id [protected] we have submitted application to your dindoshi branch, goegaon east, for opening ppf account on 5 th february , we have given dully filled forms along with cheque of rs 6, 94, 606 - (Six lakhs ninty four thousands six hundred six only), cheque was realized in your account.
        When we approached dindoshi branch, it was told to us that accounts will be opened by hyderabad regional office of axis bank. They do not open account.
        When we gave money, it was told within one week, accounts will be opened.
        We found branch staff keep writing reminder emails to concerned staff, but no result.
        There were few corrections, those all were sorted out.
        We are worried about our investment.
        It is clear case of delay and lethargy & carelessness at your staff either in hyderabad office or in mumbai branch,
        even after 2 months account is not opened, we even do not know, whether we will get yearly interest on ppf accounts.
        We have number of time visited branch and personally inquired with branch manager and processing staff, ms archana with no result so far.
        Kindly look into this matter and issue suitable instructions for opening of account. We are worried about our money, as there is no written communication from bank about our investment, what happened to our money.
        Rgds.
        m d agrawal
        [protected]
        May 15, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 08, 2020
        Axis Bank Customer Care's response
        Hi, we have made a note of your message and will get back to you at the earliest. Regards, Team Axis Bank
        Verified Support
        Apr 09, 2020
        Axis Bank Customer Care's response
        Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded in the referred matter shortly. Regards, Team Axis Bank.
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          imsoni
          Apr 8, 2020
          Resolved
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          Resolved

          I have received following message, which says
          Message at 9:36 am -
          Hello! Your a/c no.... Has been debited by rs. 118 on 17march2020. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

          I have not issued any such mandate.
          Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately.
          May 10, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 08, 2020
          Axis Bank Customer Care's response
          Hi, we are here to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-suppo.rt/report-fraud-dispute.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank
          I have received the following message that
          INR 118 debited from A/c no... on[protected]:58:21 IST at Sign. Verf. Chrgs Mandate Regst/ Stop.
          I have not issued such any mandatory
          Could you make me to understand this situation, whether this is fake or not.if it is fake can you take some actions
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            S
            sirigisetti satyanarayana
            Apr 8, 2020
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            Address: Duvva

            Sir, My debit card amount 3779 rupees is debited by BRN-PYMT -CARD.please give my amount back as soon as possible
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              Prabir Chowdhury
              Apr 8, 2020
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              Address: Howrah

              I am an axis bank customer. I have some emi against axis neo credit card. But now in april20 it is showing feb20 emi is not paid. But i have already paid in 13march, 2020. I have tried to contact over call/chat service but failed. Several time message axis bank fb official page but no resolution yet. Please have a look into this matter and resolve it urgently.
              Email - [protected]@gmail.com
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 08, 2020
              Axis Bank Customer Care's response
              Hi, thanks for writing in. We are open to help you! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-1.aspx Regards, Team Axis Bank.
              Apr 09, 2020
              Updated by Prabir Chowdhury
              I have Checked the link and I have found that it is showing feb20 EMI amount is 9792 under total amount due, due date 1st April, 2020. And I have paid this amount on 13th March, 2020. This payment is showing under unbilled amount.
              Now, in axis mobile banking it is showing I have to pay feb2020 EMI again. Why I have to pay the feb20 bill again when I have already paid for it? It should be march2020 bill . Please resolve the issue urgently. I have attached supporting documents.

              Apr 11, 2020
              Updated by Prabir Chowdhury
              My contact no : [protected]
              Please update on urgent basis.
              I have a salary account in axis bank. And suddenly in the late night got the message with debit of amount 885 INR. Do not understand the reason of debit. I want full justification om this. If Disappointed with such careless behavior from Axis.
              Axis Bank Customer Care's response, Apr 8, 2020
              Verified Support
              Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
              I have Checked the link and I have found that it is showing feb20 EMI amount is 7972 under total amount due, due date 1st April, 2020. And I have paid this amount on 13th March, 2020. This payment is showing under unbilled amount.
              Now, in axis mobile banking it is showing I have to pay feb2020 EMI again. Why I have to pay the feb20 bill again when I have already paid for it? It should be march2020 bill . Please resolve the issue urgently. I have attached supporting documents.

              credit card statement wrong - Comment #3673438 - Image #0
              credit card statement wrong - Comment #3673438 - Image #1
              Axis Bank Customer Care's response, Apr 9, 2020
              Verified Support
              Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                Sumeet Deshpande
                Apr 8, 2020
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                Resolved

                personal loan emi not getting deducted

                Hi,

                This is sumeet deshpande residing in hyderabad.

                Below is my personal loan agreement number with axis bank ppr[protected].
                Took a personal loan of 5 lakh rupees
                My registered mobile number is [protected] and email id is [protected]@gmail.com

                My first emi should get deducted on 5th april 2020. There is no response from bank.

                All loan centers are closed....
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                KoushikDe
                Apr 7, 2020
                Resolved
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                Resolved

                Hi team,

                I am unable to use axis mobile app (Error showing your registration has been terminated. Please contact the nearest branch for reactivation).

                I have tried contacting axis bank cc, however they were unable to resolve my issues.

                Kindly request to look into the issue & provide solutions. Thank you in advance.

                Thanks & regards,
                Koushik
                May 11, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 08, 2020
                Axis Bank Customer Care's response
                Hi, we are open to help you. Please DM the screenshot of the error for us to assist you. Regret any inconvenience caused. Regards, Team Axis Bank
                Over a 2 months my salary has not debit in my account plzz debit my salary as soon as possible.
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                  hotgaurav12
                  Apr 7, 2020
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                  I have entered incorrect passwords and now my login id is disabled.Can you please suggest me how can i re-enable my login id. i dont have a Debit card. My email address [protected]@yahoo.co.in
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                    Mahipalsinh Gohil
                    Apr 7, 2020
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                    Address: 7, Khodiyarnagar,Gondal road,rajkot-360004

                    I have open salary account in 2017.after 3 year axisdirect charged 885 rs. Axis Bank branch say to me your account is demat account.

                    [protected]
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                      Anish2108
                      Apr 7, 2020
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                      Resolved

                      My contact no is [protected]. The bank has deducted rs 2558 from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date. This is the lockdown time and due to covid 19 i have already shortage of money and bank have deducted my money without even informing me. Please take the valid action against it.
                      +1 photos
                      May 12, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 08, 2020
                      Axis Bank Customer Care's response
                      Hi, we request you to visit the following link to get clarification on charges levied: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank.
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                        madhuakula
                        Apr 7, 2020
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                        Resolved

                        I am using this salary account since 4+ yrs and now the account balance was debited with rs 885 as axisdirect charges.
                        I had no understanding of this why the account is debited without proper information and intimation.

                        I had not opted for axis direct account.

                        I am posting here as i was unable to raise the compliant on the official website as the support services (Chat & email) is discontinued due to covid 19. The same was mentioned on axis bank site.
                        +1 photos
                        May 15, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 08, 2020
                        Axis Bank Customer Care's response
                        Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                          Nagendra Chaudhary
                          from Mumbai, Maharashtra
                          Apr 7, 2020
                          Resolved
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                          Resolved

                          I have a salary a/c in axis bank trivandrum branch, as informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them as it is a salary account. Today (7th april 2020) i got a sms from axis bank informing that rs-885 has been debited from my account for consolidated dp charges. But i didn't buy / sell any stocks from this a/c, so why this dp charged? I demand proper justification with all brake up of dp charge from axis bank. I want to stop this.
                          May 8, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 07, 2020
                          Axis Bank Customer Care's response
                          Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                          I want to know why axis Bank debited 885 from my account
                          Axis Bank Customer Care's response, Apr 8, 2020
                          Verified Support
                          Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                            SONAL NEMAN
                            from Mumbai, Maharashtra
                            Apr 7, 2020
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                            Address: Mumbai

                            I had fradulent transactions happened on my axis bank account on 5th april 2020 without my concern or otp as below
                            and the Amount is Rs. 799/- Rs.1949/-, Rs. 420/-, Rs. 420/-

                            Transaction description is : ECOM PUR/GOOGLE *PROXI/g.co/helppay#/040420/20
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                              aman6011
                              Apr 13, 2020
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                              Address: Chhibramau
                              Website: NA

                              Consolidated Charges (Mar-2020) for a/c no. XXXX0700:
                              Monthly Service Fee: Rs 282.03
                              Total: Rs 282.03 (excl GST) View detailed charges on Internet Banking in 24 hrs

                              मेरे खाते से पैसा काटा गया है। और उसकी इंट्री भी नहीं है। कही भी 11\04\2020 को मेरे खाते में 15500 की राशि थी। उसके बाद आज 15282 है। और पैसा काटा गया है। उसका हिसाब भी नहीं है कही।
                              Axis Bank customer support has been notified about the posted complaint.
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                                Pallavi_Saha
                                from Delhi, Delhi
                                Apr 6, 2020
                                Resolved
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                                Resolved

                                I have performed a transaction of rs, 30, 035 today and it got failed finally. It was a failed transaction. The money got debited from my axis bank account. Transaction number generated is inb/[protected]/npstrust (Billdesk)/na. My userid is[protected]. Please credit my money bank in my account. I am unable to reach the axis bank customer care number also. The transaction got failed in the payment gateway. Please refund my money back.
                                May 15, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 08, 2020
                                Axis Bank Customer Care's response
                                Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
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                                  Harish 16081985
                                  Apr 6, 2020
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                                  Address: Rudarpur

                                  Dear Sir/ Madam,
                                  Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 1 May.
                                  Apr 06, 2020
                                  Updated by Harish 16081985
                                  Dear Sir/ Madam,
                                  Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 31 May.
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                                    sivasindhur
                                    Apr 6, 2020
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                                    My amount Rs 955.32 got deducted from my axis bank account with out any intimation in the favor of AXISDIRECT. I havent used this in my life time not even purchased. It is some thing like bank is stealing the money.Cant trust any bank. Please initiate my refund.
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                                      Mikaela Bening
                                      Apr 6, 2020
                                      Resolved
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                                      Resolved

                                      Dear Axis bank CEO,
                                      I am ramchander my account number is [protected]. Actually I had filled for my credit card settlement and it was amount 20000.i had done payment also but your bank deducted my amount of rs 35000 as lien.i am in very big issue no one is able to listen to me.in this situation where whole world is facing a big issue in term of finance due to covid-19, now your collection department who was taken money from every month from me they also saying me that now I can not help you as lockdown is going on.
                                      So I am requesting you to please refund this amount as soon as possible as I am facing very big issue due to this.
                                      +1 photos
                                      May 14, 2020
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 08, 2020
                                      Axis Bank Customer Care's response
                                      Hi, we have responded to your query via Inbox. Thanks for writing in! Regards, Team Axis Bank
                                      I hava not sufficient balance in my saving a/c for Auto And persons loan
                                      so i m not pay my emi for month of april And mat
                                      I request to u my emi extend for 2 month
                                      Thank u
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