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Axis Bank Complaints & Reviews

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Updated: Mar 13, 2026
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R
Revsnth
from Visakhapatnam, Andhra Pradesh
Apr 16, 2020
Resolved
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Address: 12/25/31 kothapet Bose statue, Kothapet opp--maa scan
Website: Axis bank

Respected sir / madam

my name is tallam sravan kumar

my credit card number { [protected] }

my axis bank savings account no--( [protected] )
ifsc code --utib0000030
sravan kumar tallam

i have a credit card from last 2 years

now at lock down iam at guntur (ap)

my credit card is at secunderabad ( tg ) at my room

i want to use my credit card as any super market or any out side to add my credit card amount to paytm or any shopping by (otp)


but it has showing as below image
or
please linked my mobile number to my credit card

but i had already send request email to axis bank

ihad trying at internet banking also to link my mobile number to my cc card

but there is no use

there is no reply from axis bank team

please check and give reply
to me to my email
or
contact me to my linked
mobile number asap
solve my problem asap
please help me asap

i already send email request on 10 days before

but there is no use

sravankumar.[protected]@gmail.Com

thankyou sir madam
t .Sravan kumar
[protected]
May 19, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2020
Axis Bank Customer Care's response
Hi, we have noted and wish to inform you that we have escalated your concern and you will be responded in this regard shortly. Regards, Team Axis Bank.
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    gaurav1994
    from Gurgaon, Haryana
    Apr 16, 2020
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    Hi Sir/Maam

    This is to inform you that I have not received my credit card for the application which approved on 10 March. I am writing this letter to request you to please close my account or dispatch my credit card else no one should be given any kind of authorization to use my card in any case.

    I dont any customer id / Card pin to access my statements i am not block card as i don't have full card details i can not access axis mobile app without generating card pin.

    Its been almost 1 month 15 days i am following up Axis customer care/Emails/ raising complaints / complaining on consumer forum
    No action taken.

    I request you to kindly close my account with your bank. Your immediate action against this letter will be highly appreciated. If you have any questions related to this problem, feel free to contact me.
    Regards
    Contact :[protected]
    Note: This my second complaint for the same issue on this forum
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 18, 2020
    Axis Bank Customer Care's response
    Hi, we thank you for reaching out and regret the delay in response. Please note that there are envisioned short delays due to the ongoing coronavirus (COVID-19) outbreak, as our executives and on-site staffing levels have been reduced and relocated to support the important social distancing directives. However, we are working on this and it will be smoothened out shortly. We appreciate your patience and cooperation in the interim. Regards, Team Axis Bank
    May 03, 2020
    Updated by gaurav1994
    i have received a statement where in 500 Card charges are added and due date is 5 may, as i dont have my card & net banking i am not able to pay any thing, Kindly provide me assurance to remove all interest charges from my axis card
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      V
      VEERANJANEYULU V
      Apr 16, 2020
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      Hi team,

      I have applied axis bank credit card 2 months back. After some days i have received a message that the application has declined.

      Now on today april 16, 2020, i have received a message that the credit card statement generated for the current month and the amount is 590 rupees.

      This is ridiculous and even i have not received any call for the card handover by the courier person.

      Please help on this issue. I'm not ready to pay this amount as i'm not aware that the card has dispatched and delivered to me.
      Axis Bank customer support has been notified about the posted complaint.
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        S
        snk precasting
        Apr 16, 2020
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        Address: chandigarh

        Hi sir/ Mam,

        I am a savings bank account holder (account no- [protected] ) in your esteemed organisation.

        In oct, 2018, . I had subscribed for a service from Justdial (indiaIdeas.com) for rs 4720 per month for a 12 month period, from oct 2018 to oct 2019.

        This amount of rs 4720 was being charged through ECS mandate which i had signed and given to justdial (indiaIndias.com) representative for the 12 month period, from oct 2018 to oct 2019.

        Even after completing of these 12 months on OCT 2019, the said amount is still being allowed by the bank to be deducted each month on 15th or 16th day of each month through the same ECS, which had expired on oct 2019 itself.

        Justdial has stated that the customer can get the ECS cancelled through bank branch, and hence many customers of the justdial who were stuck in the same scenario followed this and got their justdial indiaIndia.com ECS mandate cancelled through their respective banks.

        Hence, today i visited the axis bank branch of sector 32 C Chandigarh and the staff there appeared knowledge-less on how to stop these unauthorized ECS deductions. They didnt know that icici, kotak mahindra and sbi provides their customers ECS CANCELLATION options in even net banking.

        Those banks who dont have this option, they have ECS CANCELLATION FORM, which many Justdial victims used and got respite from these unauthorised deductions.

        ALL these options, sector 32 chandigarh branch officials (clueless branch head and his subordinates) said, are not available in the axis bank, which is not possible as i have known many axis bank customers who have got their ECS ended through bank.

        i have already emailed seevral times to the axis bank team and there is no concrete reply from their end.

        Again 15th of the month is approaching and again, i fear the unauthorized transaction would be done to deduct my hard earned money from this axis bank account..

        kindly take action and cancel these unauthorized ECS mandates asap, otherwise i would be left with no option but to close down my axis bank savings account.

        Thanking you in anticipation,

        aftab
        [protected]
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 20, 2020
        Axis Bank Customer Care's response
        Hi, our bank official tried contacting you today, however, could not establish a successful contact. Please contact Sector 44C, Chandigarh branch for any further assistance. Regards, Team Axis Bank
        Apr 23, 2020
        Updated by snk precasting
        hi axis bank,

        kamaljeet from sector 44C branch had contacted me on 21 April and had told me that he would share a form through email with me and he would also inform the sector 32 branch to accept this form for ECS stoppage.

        I am still waiting for that form or any confirmation from kamaljeet.
        Apr 30, 2020
        Updated by snk precasting
        Kindly update, kamaljeet Sir is not picking his phone number
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          S
          Sam0707
          from Hoshiarpur, Punjab
          Apr 16, 2020
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          I have axis bank flipkart credit card which had limit of rs 62000 but bank decrease my limit to rs 10000 without any notice and reason. I using this card with good spending from one year. And every bill on time. Even my credit score is excellent. But bank still reduce the credit card limit to rs 10000 from rs 62000. I want to take action again against axis bank andi will send them legal notice too. Please solve my this issue as soon as possible.
          My bank user id is[protected]
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 17, 2020
          Axis Bank Customer Care's response
          Hi, the credit limit changes occur from time to time in line with the bank's internal policies. We regret the inconvenience caused. Regards, Team Axis Bank
          Apr 17, 2020
          Updated by Sam0707
          You decreased my credit limit without any prior notice and reason. Please increase back my credit limit. My customer id is[protected]
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            S
            Sukhmani Singh
            Apr 16, 2020
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            Address: 2/1A, Lansdowne Towers, Sarat Bose Rd, Kolkata, West Bengal 700020, India

            I had spoken to the axis bank team in december 2019 regarding my downgrading my account.
            In order to avoid extra charges, i downgraded from burgundy account to normal savings account. They asked me cancel the credit card too which i did.

            Now, on april 16, inr 3540 is debited from my account as debit card charges for the previous account where as i had confirmed from them (Axis bank, sarat bose branch in kolkata) that no additional charges to be deducted after this.

            On the axis bank app too, my debit card is downgraded and has a different name (Which is international debit card and i am charged for burgundy debit card), then why is the money deducted for the previous card.
            May 19, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 16, 2020
            Axis Bank Customer Care's response
            Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
            I applied for for Axis Bank My Design Debit Card on 5th June, 2020. The issuance fee has been debited and yet after 3 months, I still haven't received my card. Debit Card Customer service didn't help either after calling 3 times, neither they refund my money.
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              A
              Albin Manoj
              Apr 16, 2020
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              Address: ARIVILANJAPOYIL
              Website: axisbank.com

              Axis bank debited with Rs.1013 complete balance from my account for annual account closure charges KYC not completed.
              I still left abount 1 month.
              And this charges are not listed in the axis bank site
              Date[protected]
              I request a refund
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                S
                Sharon Pauly
                Apr 16, 2020
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                Resolved

                Unauthorised deduction of 1699 rs from my credit card. Need to cancel it. This is equal to stealing and i have to pay for that. Need to refund the amount as soon . no further services from ecpp is required
                Aug 6, 2021
                Complaint marked as Resolved 
                Dear Customer,

                We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

                Regards
                CPP Team
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                  sharad parihariya
                  Apr 16, 2020
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                  Address: Near bhojraj eye care sayli board

                  I have deposited 73500 and machine has retained 500 please help
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                    gourisankarrao
                    Apr 16, 2020
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                    Address: Tulassma Street .BC road., Jay kay pur, Rayagada
                    Website: Customer

                    Dear sir

                    Kindly Release my lien Amount

                    With out customer confirmation how it was deducted from my account automatically...
                    Apr 24, 2020
                    Updated by gourisankarrao
                    Dear sir

                    Kindly Release my lien Amount

                    With out customer confirmation how it was deducted from my account automatically...
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                      Vashu Birhman
                      Apr 15, 2020
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                      Resolved

                      Today i use my account for a transaction and i see that my account has a debit of rs 39250 and my account show a balance of rs 98200 which i had to pay.
                      No transaction show in the account wht would be debited and i check my credit card profile it show there is no credit card balance as bank debit all of my money to credit card account.
                      As rbi guidelines no money or emi debited from march to may.
                      I request to give me the time for 2 months and i will pay my all payment.
                      Plzzz give my balance back as lockdown from covid 19 after that i pay the full amount to bank.
                      May 18, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 17, 2020
                      Axis Bank Customer Care's response
                      Hi, we are open to help you! Please share with us your registered contact details and we will get back to you at the earliest.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        Saurabh Bodkhe
                        Apr 15, 2020
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                        Hello,

                        RS.885 debited from my axis Bank account on 4-4-2020. The transaction not done by me.
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                          M
                          Merimeri
                          Apr 15, 2020
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                          Address: Axis bank hedge nagar

                          Hi

                          I just open a current account with axis bank with amb of 10, 000 which has been maintained from feb which the account was open. On 11th of april i got charge for almost 1400 rs with tax and i don't know what the hell is the charge for. I called the bank no response and it's not possible to reach the bank right due to lockdown. I just need help cos now the amb is not upto 10000 again and i don't even have money to pay and i just want the 1400 refund back immediately.

                          Thanks
                          Fatima
                          May 26, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 16, 2020
                          Axis Bank Customer Care's response
                          Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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                            Kalyani Pande
                            from Pune, Maharashtra
                            Apr 15, 2020
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                            Hi
                            Sir my money has been deducted from my savings account. In convincenece BNA fee of 150 rs. But this money has been deducted from account unnecessary. I have maintained my account
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                              Suprakash Kumar
                              Apr 14, 2020
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                              Address: Patna 800001

                              My axis ASAP account show negative balance... I don't received any message from bank... If I add cash then it deduced balance... Please help
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                                Vicky_639
                                from Mumbai, Maharashtra
                                Apr 14, 2020
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                                Longtime ago around 6 months ago I have requested for Closing of saving account with Axis at Nigdi Branch, But still now account has not closed. So please close the account as soon as possible. Why account is not closed yet?
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                                  DeepakRuby
                                  Apr 14, 2020
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                                  Resolved

                                  Address: Hosur and Bangalore

                                  Dear axis bank officials.

                                  I have the following queries.
                                  1. I have availed home loan in 2013 with interest rate of 10.25 % and presently rate has been decreased, either tenure of loan will be reduced or emi
                                  2. There is not any proper response from your branch staffs, they are just giving very big advice to contact on toll free no which has never given any result.
                                  3. There is not any proper communication before debiting from my account.
                                  4. Many times amount has been debited without any proper reasons and there is not any proper response from nearest branch at the time of enquiry.
                                  5.in this present scenario due to this corona all the banks have been stopped to deduct emi for 3 or 4 months plz update me the same.
                                  6. Today also some amount has been debited but not communicated to us
                                  May 15, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 14, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                    Strowood
                                    Apr 14, 2020
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                                    Address: Viman nagar pune

                                    I've a salary account in axis Bank .
                                    Since past 9 months 5 times bank charged me consolidate charge.

                                    In last twenty days bank has been charged me 2 times as consolidated charges 565 & 1607 rs respectively.

                                    I don't know why these people charging me?
                                    I never bounce cheque.
                                    Can anybody help me plz!

                                    How do I refund my cash?
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                                      Smruti Ranjan Samantaray
                                      Apr 13, 2020
                                      Resolved
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                                      I have salary account in axis bank from my previous company & it was a salary account so they should not have charged any amount, anyway after coming out of company i never used that account. Few days ago i received a message that some rs-515 are charged for last month, so i called customer care to close account. But they told need to come to own branch (Which is now not possible due to covid-19 situation). Also in feb'20 i went to nearest branch for asking closing of account they told you have to close this account in home branch & maintain maintaining minimum balance. Also as per rbi no negative balance in savings account then why they are charging?

                                      Anyway this type of cheating to customers by axis bank are not expected from axis bank.
                                      May 15, 2020
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 14, 2020
                                      Axis Bank Customer Care's response
                                      Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                        Jayanta Hansda
                                        Apr 13, 2020
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                                        Address: bidhannagar,durgapur,pin - 713212

                                        I hava a zero balance axis asap a/c.when i open a/c there was only physical atm charges yearly and that was rs. 300+ taxes but in 2020 jan month they charges almost rs.500 and taxes after then other charges.without value add sms charges i can not understand other consolidated charges.
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