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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 167

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S
Sheik Masood
Apr 28, 2020
Resolved
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Axis bank demat account number [protected] with dp id 13027500 is migrated to axis securities limited with demat account number [protected]
.. I opened my salary account on 2016.. I wasnt aware of the demat account because it came free with savings account.. Suddenly on april 5, 2020 they charged me an amount of 885rs for axis direct annual charges.. I wasn't informed that they would charge for the account i didn't wanted..
When i enquired via mail they told me that my demat account has been moved to axis securities.. That's not my concern.. I didn't open the demat account.. I didn't want it.. Stop looting people for your greed..
May 30, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2020
Axis Bank Customer Care's response
Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank
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    V
    Apr 28, 2020
    Resolved
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    Address: Pune

    Hi,

    I have a salary account with axis bank, my account has been put in lein against my credit card. I was delayed in making my payment due to a medical emergency and the lien was applied without my knowledge. I had constantly kept the collection team in loop bout the delay.
    I got to know about this 1 week ago when i was checking my account details. I have been trying to contact the bank but no luck as there is a lock down. I managed to get the number of my corporate salary account manager. He has been trying to help me but according to him he is unable to get through to anyone in the collection/risk department.
    I am facing a medical emergency at home and it is imperative that this lien is taken off. I have been a customer fofr more than 5 years and have used multiple products and this is the result i get. Very disappointing.

    Im thinking ill share this with all the news channels and let them know how axis bank treats even their corporate clients who are loyal to them.
    May 30, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 29, 2020
    Axis Bank Customer Care's response
    Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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      akshsnwne
      Apr 28, 2020
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      Today i tryed depositing 49000 into the cdm machine and i received a receipt that 1 note is retained by bank and rest of the 48500 note want to submit. My 1 note is not came back from the cdm machine, i have call the customer care to lodge a complaint but the customer service representative is not not available due covid-19 pandemic.
      What can i do to lodge a complaint.
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 29, 2020
      Axis Bank Customer Care's response
      Hi, we request you to share the registered contact number to assist you further. Regards, Team Axis Bank.
      Apr 29, 2020
      Updated by akshsnwne
      My registered contact no. is [protected]
      Apr 30, 2020
      Updated by akshsnwne
      Again happen the same 500 rs notes retained incedent with me. What can you do ??

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        M
        muk259
        Apr 28, 2020
        Resolved
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        Resolved

        Address: Doiwala branch
        Website: www.axisbank.com

        Dear sir/mam,
        My name is mukesh bisht, and my axis bank account no is ([protected]) my customer i’d is[protected] which i get in my phone no, and[protected] which i get from welcome kit provided from bank.
        I am tried to register internet banking so many times but my login i’d is not active after that i contact branch and bank helpline line but they didn’t solve my issue that’s why i am unable to do some important international transactions through internet banking.
        So please take action against bank.
        +5 photos
        Aug 9, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 30, 2020
        Axis Bank Customer Care's response
        Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded to in this matter shortly. Regards, Team Axis Bank.
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          D
          Divya Munaga
          from Delhi, Delhi
          Apr 28, 2020
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          Address: axis bank

          Today i opened asap account.I added intial funding from my other debit card.the amount debied from my account.but not added intial funding to asap account.please solve this
          +1 photos
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            S
            souravn
            Apr 28, 2020
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            Dear sir,

            I hold a car loan account (Account no.:[protected] with sbi for which emi is deducted from my axis bank account (Account no: [protected]).in this month emi of inr 9730 is deducted from my axis bank account twice on 17/04/2020 and 21/04/2020. But only the amount deducted on 21/04/2020 is reflecting in sbi loan account.

            Kindly, check the issue and reverse the amount because i am having financial crisis during this lockdown period.
            +2 photos
            Axis Bank customer support has been notified about the posted complaint.
            Dear sir,

            I hold a mobile loan which emi is deducted from my axis bank account in this month emi of inr 3308.88 is deducted from my axis bank account twice on 02/07/2021 and 03/07/2021.

            Kindly, check the issue and reverse the amount because i am having financial crisis during this lockdown period.

            loan emi deducted twice - Comment #3854065 - Image #0
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              N
              nlsekhar
              from Gurgaon, Haryana
              Apr 28, 2020
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              Address: Sona Tower, No 8, 32nd E Cross Rd, 4th Block, Jayanagar, Bengaluru, Karnataka 560041, India

              Hello team,

              I'm customer in axis bank jp nagar bangalore, i have been issue a cheque to hdfc bank to clear my home loan, they rejected my cheque with signature differ, they sent message like to confirm clearing of the cheque, kindly sms to 5676782 before 11.30 am. However i sent the message before 11:30 a. M, i've received message like dear customer due to technical issue your response could not be recorded please contact to your home branch.
              Even they dint call to me for confirmation please help me
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 28, 2020
              Axis Bank Customer Care's response
              Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank
              Apr 29, 2020
              Updated by nlsekhar
              +91 [protected] call from whatsapp or +60 [protected]
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                A
                AnkitaBiswas216
                from Mumbai, Maharashtra
                Apr 27, 2020
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                Address: Andheri east

                I applied for an education loan through vidya lakshmi on april 14, 2020. I wasted almost an hour to fill out the form and submit. After dropping mails, tweets, and what not to axis bank, i have been getting the same # templatized answers.
                They are using covid-19 as an excuse for their lackadaisical approach towards such important services like study loans.

                This is a matter of my admissions at one of the most prestigious colleges in india and the world. If i lose this admission due to this reason, i will make it my life mission to escalate this matter to the last level possible.

                My loan status is "prima facie eligible" for all the three loans and following are the details
                Axis bank - 765674
                May 29, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 28, 2020
                Axis Bank Customer Care's response
                Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank
                We have escalated issues to the bank nodal officer.

                We request you to get in touch with bank for more information.

                Regards
                Vidya Lakshmi Team
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                  G
                  Gangulyp
                  Apr 27, 2020
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                  Resolved

                  On date 15.04.2020 & 20.04.2020 i had regarged airtel mobile online for amount of rs 598 in both the cases thtough payu.in the amount were debited from my account but not creditef to airtel mobile. Transaction details as below: date :15.4.2020, transaction details: inb/[protected]/payu.in/ date: 20.04.2020, transaction details: inb/[protected]/payu.in/
                  May 29, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 27, 2020
                  Axis Bank Customer Care's response
                  Hi, we request you to share the registered contact number to assist you further. Regards, Team Axis Bank.
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                    Arpit sonakiya
                    Apr 25, 2020
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                    Address: Gram karola, post gona, teh palera, dist tikamgarh

                    Mere Papa ke account se online koi game kel raha hai or mere papa ke account se 6400 rupees kat gye. Bank gya to bol rahe the ke Google ne account se paise Kate esa nhi hota koi mere help nhi kar raha hai mujhe mere paise vapis chaiye. Please refund my money.
                    +2 photos
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                      Pranav Chokshi
                      from Pune, Maharashtra
                      Apr 25, 2020
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                      Address: Pune

                      I have not received my credit card statment last digit 4640 . Name of Pranav B Chokshi. Also my card hack by some body and debited Rs. 5000/-.
                      Statement not received and even lockdown bank charged me intrest of amount how can i pay during lock down??

                      please call me - [protected] or mail me [protected]@gmail.com.
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                        Rishabh Bose
                        Apr 24, 2020
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                        Axis bank has become a place where they cheat customers, i have a savings account in which my salary is credited every month, today i woke up to see that my account has gone to negative during quarantine times, it’s absolutely despicable that due to no maintenance of minimum balance they will pull off charges like this without even calling the customer, immediate action should be taken against them as you can’t put an account to negative as per r. B. I guidelines. All their customer service is off due to covid 19. Horrible experience.
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 25, 2020
                        Axis Bank Customer Care's response
                        Hi, we regret any inconvenience caused. Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
                        Apr 26, 2020
                        Updated by Rishabh Bose
                        [protected]
                        [protected]
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                          K
                          karthik sen kumar
                          Apr 24, 2020
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                          Resolved

                          I have salary account with axis bank from last 9 years. They are frequently charging consolidated charges more than 10 thousand every month from last one year. I went to bank to enquire and they said there were ecs returns, so i have cancelled all the ecs mandates. Still they are charging consolidate charges even in lock down perion. I beg someone to please me on this issue.
                          +1 photos
                          May 29, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 27, 2020
                          Axis Bank Customer Care's response
                          Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank
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                            S
                            SHIVARAJA SHETTY
                            from Bengaluru, Karnataka
                            Apr 24, 2020
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                            Address: 5th Cross, Godutai Nagar, Plot No 306/307

                            Dear sir/madam,

                            I have axis bank loan and every 5th emi of rs. 6748 to be auto debited from hdfc bank. This time not debited from the bank and was showing over due in axis mobile app. Hence i made the payment manually through axis mobile app but later on the auto debited from the bank was also done. So twice payment done for one emi. You know the current terrible situation of covid am struggling. Avoiding moratoriem sencerly paid money. But axis not refunded the surp[lus amount.

                            Kindly reverse one back immediately.
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 24, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank
                            Apr 24, 2020
                            Updated by SHIVARAJA SHETTY
                            [protected]
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                              P
                              Parteek Gandhii
                              Apr 24, 2020
                              Resolved
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                              Resolved

                              Dear sir/ma'am

                              I am using axis bank credit card from last many years but recently which happened with me that fully unlawful and stressful.


                              As my card lost but some did transaction on my card

                              I immediately called to consumer care number and blocked my card and got compliant number 60492930.

                              But my transaction is not stopped and continuous again i called consumer care they replied they are working on it. And will reply within 5 days.
                              My credit card limit is 1.2 lakh.

                              Still bank is not responding proper way.

                              My transaction details are below

                              1 usd
                              2 usd
                              50 usd
                              349 usd

                              All are done internationally as money deducted in usd, really i dont know where is problem.

                              So need help
                              I called every time immediately but dont know where is problem.

                              Thanks

                              Parteek gandhi
                              May 26, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 24, 2020
                              Axis Bank Customer Care's response
                              Hi, we are working on your concern vide reference number:60492930 and the same will be processed shortly. Regards, Team Axis Bank.
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                                C
                                Chirag Manoj Jagani
                                from Mumbai, Maharashtra
                                Apr 23, 2020
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                                Address: Axis Bank Loan Branch- Goregoan (W) Branch, Mumbai

                                My home loan account number is ***********0437

                                I had made a part pre payment of Rs 5, 00, 000 on[protected] vide chq no 000182 drawn on Hdfc bank same bank from which EMI is being deducted. The said amount of Rs 5, 00, 000 has already been deducted from my bank account on24.03.2020. However, till date, (almost one month over) it has not been credited to my home loan account as reflected in statement. My home loan amount has not been reduced.

                                I have reasons to believe that the said amount has been either wrongly or wrongfully (fraudently) credited to some other loan account. Kindly look into the matter and let me know the real reasons for delay and by when the amount will be credited to my home loan account.

                                I understand that due to Covid-19 bank may not have full staff but I expect an honest answer as regards status of my hard earned money since it has been almost one month since I paid it.
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 24, 2020
                                Axis Bank Customer Care's response
                                Hi, we request you to share the registered contact number to assist you further. Regards, Team Axis Bank.
                                Apr 25, 2020
                                Updated by Chirag Manoj Jagani
                                The registered contact number is [protected]. I have already shared the same with Axis Bank on twitter and other forums as also I have raised the issue with customer care of axis bank. I am sure you are not going to revert with any genuine response, because Axis’s bank doesn’t care about customer’s money.
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                                  V
                                  vandana wasnik
                                  Apr 23, 2020
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                                  As per current statement received from axis bank the total out standing is 128000/-, it seems the bank has not taken account of the checque deposited by mr of rs 40000/ at their vidya nagar branch bhopal
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                                    C
                                    Chethu0403
                                    Apr 22, 2020
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                                    Hi team,
                                    I don't know why this Axis bank people deducted amount from my account...
                                    Please check with them and resolve my issue soon.

                                    Thanks,
                                    +1 photos
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                                      R
                                      Ramakrishna Rallapalli
                                      from Hyderabad, Telangana
                                      Apr 27, 2020
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                                      Hi,
                                      "Access to the Menu is not available. Please contact Bank Administrator".

                                      Thanks
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                                        K
                                        Khushboo Singhh
                                        Apr 22, 2020
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                                        Address: Axisb Bank Tulsi Complex C-19/134, M-B, GR & 1st floor Shastri Nagar, Sigra, Varanasi

                                        Respected sir/mam

                                        I am khushboo singh having bank account with axis bank branch sigra varanasi (Policy registered with my bank account). I had bought a max life insurance fast track super policy through axis bank of rs.550000 which was divided in 2 policy one is policy no.[protected] of rs.250000 & another one is policy no.[protected] of rs.300000 in january year 2019. The axis bank staff mr. Awdesh sharma & mr. Brij pandey told me that i have to pay once for 5years in this policy it's single pay policy that i have to not pay every year in this policy so they asked me to pay large amount in this policy and have profit after 5years. But the time i received my policy documents in which it mentioned its regular pay policy at the same time i had contact them regarding it then they told me mam don't worry they mentioned it in document but our max life insurance operation manager name mr. Brij pandey will update it to single pay policy from their end. And one more incident happened with this policy the time i took this policy on daily bases i used to receive messages on my mentioned contact number in my policy documents about daily nav and all but after some months message service stopped then again i contact mr. Awdesh sharma about it he said max life insurance company stopped message service but the time came for 2nd year premium payment suddenly i receive message but not on my number which was mentioned with my max life policy that is [protected]... I received message on my mother's number [protected] which is nowhere in my policy even my mother is not nominee holder or she is not at all related with my policy anywhere, now i also came to know about mis-selling and cheating done with me in my policy by axis bank staff to full-fill their target. Between all this i raised complaint against mis-selling calling max life insurance customer care service and they helped me with grievance no.3929625 and they e-mail me that " your concern and the reference number assigned to your grievance is 3929625 and our grievance redressal officer pallavi khurana is investigating into the same' but till today i didn't received any information about my complain. And i visited to max life insurance office 5th floor varanasi trade center m. A. Road there i submitted hand written complaint letter with signature from there also i didn't received any solution.
                                        This is totally unfair and unethical thing happened to me by axis bank. Only because of mis-selling by the axis bank staff after all this i ll never trust axis bank. Once i invested large amount in this policy now i don't have that much amount to pay every year to complete regular premium.
                                        So, i request you to take a strict action against axis bank sigra varanasi and stop them to misguide any customer.
                                        I have one humble request to maxlife insurance company to convert my policy into single pay instead of regular pay policy type. Please consider my request. So, please help me out in this matter as i am highly disturbed due to this.

                                        Thanking you
                                        Khushboo singh
                                        [protected]
                                        May 24, 2020
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 22, 2020
                                        Axis Bank Customer Care's response
                                        Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded to in this matter shortly. Regards, Team Axis Bank
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