Submit a Complaint
Claimed

Axis Bank Complaints & Reviews

www.axisbank.com
2.6
Updated: May 25, 2026
Complaints 13015
Resolved
6562
Unresolved
6453
Good! Axis Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Axis Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Axis Bank
Rank #1-20

Axis Bank reviews & complaints page 174

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sumeet Deshpande
Apr 8, 2020
Resolved
Report
Copy
Resolved

Hi,

This is sumeet deshpande residing in hyderabad.

Below is my personal loan agreement number with axis bank ppr[protected].
Took a personal loan of 5 lakh rupees
My registered mobile number is [protected] and email id is [protected]@gmail.com

My first emi should get deducted on 5th april 2020. There is no response from bank.

All loan centers are closed. Loan option in phone banking is temporarily discontinued. Loan email id is also not working.

I have more than sufficient balance in the account. I want my emi to get deducted as soon as possible so that no interest is levied on my loan.
Apr 9, 2020
Complaint marked as Resolved 
EMI has been debited today
Axis Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    KoushikDe
    Apr 7, 2020
    Resolved
    Report
    Copy
    Resolved

    Hi team,

    I am unable to use axis mobile app (Error showing your registration has been terminated. Please contact the nearest branch for reactivation).

    I have tried contacting axis bank cc, however they were unable to resolve my issues.

    Kindly request to look into the issue & provide solutions. Thank you in advance.

    Thanks & regards,
    Koushik
    May 11, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 08, 2020
    Axis Bank Customer Care's response     Hi, we are open to help you. Please DM the screenshot of the error for us to assist you. Regret any inconvenience caused. Regards, Team Axis Bank
    View replies
    Over a 2 months my salary has not debit in my account plzz debit my salary as soon as possible.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      hotgaurav12
      Apr 7, 2020
      Report
      Copy

      I have entered incorrect passwords and now my login id is disabled.Can you please suggest me how can i re-enable my login id. i dont have a Debit card. My email address [protected]@yahoo.co.in
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mahipalsinh Gohil
        Apr 7, 2020
        Report
        Copy

        Address: 7, Khodiyarnagar,Gondal road,rajkot-360004

        I have open salary account in 2017.after 3 year axisdirect charged 885 rs. Axis Bank branch say to me your account is demat account.

        [protected]
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Anish2108
          Apr 7, 2020
          Resolved
          Report
          Copy
          Resolved

          My contact no is [protected]. The bank has deducted rs 2558 from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date. This is the lockdown time and due to covid 19 i have already shortage of money and bank have deducted my money without even informing me. Please take the valid action against it.
          May 12, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 08, 2020
          Axis Bank Customer Care's response           Hi, we request you to visit the following link to get clarification on charges levied: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            madhuakula
            Apr 7, 2020
            Resolved
            Report
            Copy
            Resolved

            I am using this salary account since 4+ yrs and now the account balance was debited with rs 885 as axisdirect charges.
            I had no understanding of this why the account is debited without proper information and intimation.

            I had not opted for axis direct account.

            I am posting here as i was unable to raise the compliant on the official website as the support services (Chat & email) is discontinued due to covid 19. The same was mentioned on axis bank site.
            May 15, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 08, 2020
            Axis Bank Customer Care's response             Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nagendra Chaudhary
              from Mumbai, Maharashtra
              Apr 7, 2020
              Resolved
              Report
              Copy
              Resolved

              I have a salary a/c in axis bank trivandrum branch, as informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them as it is a salary account. Today (7th april 2020) i got a sms from axis bank informing that rs-885 has been debited from my account for consolidated dp charges. But i didn't buy / sell any stocks from this a/c, so why this dp charged? I demand proper justification with all brake up of dp charge from axis bank. I want to stop this.
              May 8, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 07, 2020
              Axis Bank Customer Care's response               Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
              View replies
              I want to know why axis Bank debited 885 from my account
              Reply
              Axis Bank Customer Care's response, Apr 8, 2020
              Verified Support
              Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                SONAL NEMAN
                from Mumbai, Maharashtra
                Apr 7, 2020
                Report
                Copy

                Address: Mumbai

                I had fradulent transactions happened on my axis bank account on 5th april 2020 without my concern or otp as below
                and the Amount is Rs. 799/- Rs.1949/-, Rs. 420/-, Rs. 420/-

                Transaction description is : ECOM PUR/GOOGLE *PROXI/g.co/helppay#/040420/20
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  aman6011
                  Apr 13, 2020
                  Report
                  Copy

                  Address: Chhibramau
                  Website: NA

                  Consolidated Charges (Mar-2020) for a/c no. XXXX0700:
                  Monthly Service Fee: Rs 282.03
                  Total: Rs 282.03 (excl GST) View detailed charges on Internet Banking in 24 hrs

                  मेरे खाते से पैसा काटा गया है। और उसकी इंट्री भी नहीं है। कही भी 11\04\2020 को मेरे खाते में 15500 की राशि थी। उसके बाद आज 15282 है। और पैसा काटा गया है। उसका हिसाब भी नहीं है कही।
                  Axis Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Pallavi_Saha
                    from Delhi, Delhi
                    Apr 6, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    I have performed a transaction of rs, 30, 035 today and it got failed finally. It was a failed transaction. The money got debited from my axis bank account. Transaction number generated is inb/[protected]/npstrust (Billdesk)/na. My userid is[protected]. Please credit my money bank in my account. I am unable to reach the axis bank customer care number also. The transaction got failed in the payment gateway. Please refund my money back.
                    May 15, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 08, 2020
                    Axis Bank Customer Care's response                     Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Harish 16081985
                      Apr 6, 2020
                      Report
                      Copy

                      Address: Rudarpur

                      Dear Sir/ Madam,
                      Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 1 May.
                      Apr 06, 2020
                      Updated by Harish 16081985                       Dear Sir/ Madam,
                      Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 31 May.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sivasindhur
                        Apr 6, 2020
                        Report
                        Copy

                        My amount Rs 955.32 got deducted from my axis bank account with out any intimation in the favor of AXISDIRECT. I havent used this in my life time not even purchased. It is some thing like bank is stealing the money.Cant trust any bank. Please initiate my refund.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Mikaela Bening
                          Apr 6, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Dear Axis bank CEO,
                          I am ramchander my account number is [protected]. Actually I had filled for my credit card settlement and it was amount 20000.i had done payment also but your bank deducted my amount of rs 35000 as lien.i am in very big issue no one is able to listen to me.in this situation where whole world is facing a big issue in term of finance due to covid-19, now your collection department who was taken money from every month from me they also saying me that now I can not help you as lockdown is going on.
                          So I am requesting you to please refund this amount as soon as possible as I am facing very big issue due to this.
                          May 14, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 08, 2020
                          Axis Bank Customer Care's response                           Hi, we have responded to your query via Inbox. Thanks for writing in! Regards, Team Axis Bank
                          View replies
                          I hava not sufficient balance in my saving a/c for Auto And persons loan
                          so i m not pay my emi for month of april And mat
                          I request to u my emi extend for 2 month
                          Thank u
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vaibhav Ahirrao
                            Apr 6, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Tulsi puja r/h block A1 kalanagar dindori road Nashik

                            I have account in axis bank since 2017. I have never requested them for demat account/services. But, yesterday (4th april) 885rs got deducted as axis direct charges from my account. I never used demat services before. I tried contacting axis customer service but due to lockdown, the services are temporarily unavailable. Please help me to get my deducted money back.
                            May 7, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 06, 2020
                            Axis Bank Customer Care's response                             Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              axis bank fraud
                              Apr 6, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              On 4 april axis bank debited 955 on my account for demat at this time when indian need help as they known how middle class people will adjust. I never use a demat in axis bank why they charge me at same time when i am opening a account that time person told me that your demat is free of there any charges he should let me know. Axis is a bank who a charge alot from customer. This is my salary account if it’s not then i am sure i won’t use this bank service. As a rbi rule without giving prior notice.
                              May 7, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 06, 2020
                              Axis Bank Customer Care's response                               Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Vignesh Selvamani
                                Apr 6, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                I have account in axis bank since 2015. I have never requested them for demat account/services. But, yesterday (4th april) 885rs got deducted as axis direct charges from my account. I never used demat services before. I tried contacting axis customer service but due to lockdown, the services are temporarily unavailable. Please help me to get my deducted money back.
                                May 7, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 06, 2020
                                Axis Bank Customer Care's response                                 Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  Vignesh Selvamani
                                  Apr 6, 2020
                                  Report
                                  Copy

                                  I didnt have/use demat account in Axis. How they can deduct 885rs for Axis direct charges without my knowledge. I need my money back.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Arpan1983
                                    Apr 6, 2020
                                    Report
                                    Copy

                                    I am Arpan from Kolkata.I opened an a/c with Axis Bank on 19th Mar but till today My account is Frozen.Kindly Suggest me How to activate my account?

                                    Arpan Dutta
                                    A/c No.[protected]
                                    IFSC: UTIB0001481
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sravanth A
                                      Apr 6, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Gachibowli, Hyderabad

                                      I have a salary a/c in axis bank hyderabad branch, day before yesterday on (4th april 2020) i got a sms from axis bank informing that rs-1770 has been debited from my account. Also they deducted rs 1744 on june 18 th, 2018 as consolidated dp charges. I have complained but nothing was done. I haven't opted for any demat account while opening the account. Kindly resolve the issue.
                                      Regards
                                      Sravanth
                                      May 7, 2020
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 06, 2020
                                      Axis Bank Customer Care's response                                       Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                                      View replies
                                      Axis bank cut my money on my account. Rs 2969 approximate. Plxx it's not fair plzz refund my money. Thank
                                      Reply
                                      Asrar Ajaz's reply, Apr 3, 2020
                                      Axis bank srinagar branch karanagar sgr. Imr.
                                      Hi. I have saving account in axis bank srinagar
                                      When I checked my account balance then have deducted Rs 2969 from my account written as consolidation charges. Plxxx help me to get my money back my account.
                                      Asrar Ajaz
                                      Axis Bank Customer Care's response, Apr 6, 2020
                                      Verified Support
                                      Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                      Hi,
                                      An amount of INR 885 has been deducted from my savings salary account thorough axisdirect, whereas I haven't opened any demat account.
                                      Please initiate refund.
                                      Thank you
                                      Reply
                                      Axis Bank Customer Care's response, Apr 6, 2020
                                      Verified Support
                                      Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pardeepsihag
                                        Apr 6, 2020
                                        Report
                                        Copy

                                        Address: Jind branch near lic office

                                        Em a account holder in axis bank jind 126102 haryana but axis direct debit 885 from my account i don't know what is this axisdirect and demat account they con me,
                                        Your a/c 846651 is debited by rs. 885 on 05apr20. Avbl bal: rs. 34783.96. Info: axisdirect/k809331/[protected]/09 04. Call [protected] for dispute.
                                        Help. Me they always do this and i have to complaint every but they are not learning.
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 06, 2020
                                        Axis Bank Customer Care's response                                         Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                                        Apr 06, 2020
                                        Updated by Pardeepsihag                                         I mailed a lot of times no body answer there,
                                        Verified Support
                                        Apr 06, 2020
                                        Axis Bank Customer Care's response                                         Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                        Apr 06, 2020
                                        Updated by Pardeepsihag                                         [protected] is my registered mobile number and 6651 my accounts last four digits
                                        Apr 07, 2020
                                        Updated by Pardeepsihag                                         They told me that my mobile number is not registered so how can they opened my demat account is this a joke ! Because i don't have another mobile number since 2001, also they told me that they mail my trading account number but there is not mail from axis direct here is attachment

                                        Apr 09, 2020
                                        Updated by Pardeepsihag                                         Still no response its day 4 that's your axis serivce wow, you debited in one second and now when its come to you to refund me you stop answering aand my mails, isn't a cheap tactic ?
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Indicash
                                          1
                                          (94)
                                          HDFC Bank
                                          2.9
                                          (32953)
                                          National Payments Corporation of India [NPCI]
                                          1
                                          (4226)