Axis Bank Complaints & Reviews

Team,

My axis bank fastag is blacklisted, even recharging fastag is not possible and I have to pay double charges at toll gates. I have sent the RC and car pictures to etc.[protected]@axisbank.com I have received the acknowledgement instantly but no further response from them. Even then details entered in their portal are incorrect. Customers don't have access to even correct it. Really bad that they're not bothered about their customers

57642763 This is my complaint request number which is does not resolve till and not any update I have received please do the needful action as soon as possible
When i am getting fraud immediately call receive from axis bank customer and they assured me my money returns same day but i am not receive my money till date and not receive any updates via axis bank

Hi
I had fraudulent transaction happend on my debit card with out my concern
Or otp as below 26jan 2020.
A/c no [protected]
26th january 2020 from ecom pur/google* cao d/[protected]/2601
I lost inr 4200 with out of my involvement, i never deal with this site for any transaction in past.
I request you to help me and refund back my amount.
And i don't want again this transaction in future.

I have withdrawal from bank bank of baroda sirsia kala distt araria, bihar, on that time due to electricity problem i have not take money from atm on dated 15/04/2019, i have submitted complaint in bank of baroda but not take any response from bank, on other side my atm bank axis (Begowal) punjab 144621 submitted complaint on dated 22/04/2019 but not receive any response from my atm home branch, so request to that please take any step against my complaint.
Customer name : harinarayan sharma
Ac no : [protected]
Bank branch : axis bank (Branch begowal distt kapurthala punjab)
Customer contact : [protected]

Date :[protected]
Client number :- [protected]
He is wanted to know about our credit card 16 digit no validity expiry date cvv etc.

But and the mean time we are asking why the she is telling that's a bank formalities after that we are call disconnect from your executive end.

Your executive name is anu mehra client id is 235782.
So we are request you to kindly stop this nonsense type of call. That is fraud.

Regards
Praveen kumar
+91-[protected]

My name is durgesh kumari and company open my salary account in your bank in 2013 but now i am not working in that organization and salary is not coming in account. My debit card is also lost before multiple years since then i have visited their branch multiple times to close my account. But they are not closing my account. I have sent them multiple mail and phone calls but no action taken by their team. My home branch is vashundhara ghaziabad.

Purchased my fastag from axis bank on monday. I. E. 27 january 2020.. And paid rs 400 for my fastag received a message saying that your fastag has been recharged on the same day 27 january 2020.. Till now that is on 31 january 2020 i have not received my fastag.. I tried calling their fastag service center but only music plays no call is connected to service center...
Need help immediately..!!

I applied for axis bank fast tag on 07th jan after seeing their 7 day delivery promise. I did not get the fast tag till date and customer care persons are not at all helping. I already traveled twice from bangalore to kerala multiple times and had to pay in cash and wait in queues. Can this fast tag be cancelled and money refunded? I can get fasttag faster from other banks.

I have applied for fast tag for my car on 27th jan and the same was to be delivered within 7 days but as on date i haven't received the dispatch details.

If axis bank is advertising the delivery 7 days, it should fulfill the commitment. When spoked to customer care dept they dont have any data related to despatch request to take aapropriate action against axis bank and help in getting our product delivered to me as soon as possible

Ordered fastag from axis bank, was delivered in ages and when i did finally receive it. The fastag never worked. After plenty of reminders and mails and twitter messages i have not received a single reply from the bank to sort out my query. I simply want my wallet amount back and want the axis bank to forgive me for the blunder i did by purchasing fastag from axis.

I had placed an order for my FasTag (URN:[protected] on 26/12/2019 and I have not received any update since then. It's been more than a month that I have not received my FasTag. The customer care number doesn't work and bank officials say they don't know about this. I have tried to track it on Bluedart with my VRN ( UP14BS8910) as reference number but it says that this package does not exist.
Please I would like to know when I will receive my package.

I have applied for fast tag on DEC 2019 through axis bank and paid some amount but still i have not received it, got a mail and message also on 3rd Jan for confirmation but still the situation remains same, i have visited bank 4-5 times but they did not help me

please resolve my issue and confirm me the status when can i get my fast tag i am facing a lot through this

I have ordered for the fastag from axis bank fastag portal on December 19, 2019. I have already paid all the charged and have also received customer id & wallet id. But the physical fastag is not received and their customer service is also completely useless. I have called over 10 times and mailed over 5 times, but still no response. Its been 6 weeks already since i ordered, leave aside the 7 day assured delivery promised.

I made a online registration for axis bank rfid fastag on 26/12/2019 for 6 vehicles. But i received only for 4 vehicles. I raised complaint both through voice call support and emailed to backend support team. Till 30/01/2020, i havent received rfid stickers for 2 vehicles and have to pay 2 single trip costs for missing rfid vehicle each day for past 1 month. Useless team of coordination

I am furstrated with the worst service of axis bank for not delivering the fast tag at my delivery address.
I have raised request online for opening the fast tag account on 17.12.2019 and still then i am following it up with fast tag customer care no.[protected],
4 service requests are been raised for this, one complaint also ws taken by the representative on the same number but still its not received by me on the given address.
When i have enquired them about any other number or mail id for complaint, they disconnects my phone.

This is the worst ever service which i am experience from axis bank, if they are not capable to do this then they should stop this business.

Nobody is bothering for the customers.

Bhagwan
[protected]

Suddenly my asap account is showing zero balance and the sms shows as account closure. The and says all the money is debited. I had almost 24k there. Unable to understand the meaning, when all my kyc is already updated from last year. No customer care number available on google is getting connected, in mobile banking also there is no section for direct contact. Only automated bots. I urge to return my money so that i can close my relationship with this bank for full and final.

Dear sir/madam,

Greetings from axis bank!
Thank you for writing to us. We have noted your case with interaction id[protected]

Thanks & regards
Ccph-etc operations team

Incase if your query pertains to any of the following categories please check the same and be guided accordingly.

Etc fastag faq’s (Frequently asked questions)https://www.axisbank.com/docs/default-source/default-document-library/...⇄

https://www.axisbank.com/business-banking/get-payment-and-merchant-solution/fast...⇄

How to recharge for your fastag?:https://www.axisbank.com/progress-with-us/money-matters/how-to-recharge-...⇄

Kyc process :https://www.axisbank.com/docs/default-source/default-document-library/kyc-proce...⇄

Sr[protected] i'm behind this complain number from past 2 weeks and its not been addressed. Due this my travel business is impacted.

Please help me to resolve this issue at the earliest.

I ordered fastag using axis bank fastag online portal i made payment on 10/01/2020 but i have not received it yet. Their customer care[protected] never responds it keeps on hold for 20-30 minutes and line get disconnected itself many times. Payment proof attached. Kindly look into the matter.
My email id is [protected]@gmail.com
Mob no is [protected]

I am so frustated with the axis bank service that i have to come here.. I was trying to apply online debit card or cheque book or netbanking but nothing happening and when i go to manesar branch gurgaon then they took my frustation to whole new level by refering to one counter to another one said go to 2nd counter, that person said go 5th, 5th said go to 2nd and goes on. And then wait we bring the form and the form arrive after one hour. And the responce of that person is that rude like i'm asking for his whole property for free.

Nearly one year ago, when i go to reactivate that account for salary purpose they nearly took 2 months to complete the process to reactivate to salary credit and roughly near about 10 times i had to go the branch for it.
And now again it started. Now i feel that even govt office services are better then them.

At last i just want the online services which should work properly.
And proper solution for the problem which they can't address.

Hello sir / madam,

I have been using fastag from axis bank for more than six months. I recently raised two consequent tickets for new tag as my old one got damaged but there is no response yet and its been around more than a month and also i requested through the mail ([protected]) too. Still tickets are open and not yet resolved. It is really unfair and losing hope on your customer service. Kindly take necessary action and please provide new tag asap else kindly close my fastag account with your bank and refund the amount.

Reference ticket nos:

1. Sr[protected]
2. Sr[protected]
3. The ticket id for this query : [protected]