Axis Bank Complaints & Reviews

I made a online registration for axis bank rfid fastag on 26/12/2019 for 6 vehicles. But i received only for 4 vehicles. I raised complaint both through voice call support and emailed to backend support team. Till 30/01/2020, i havent received rfid stickers for 2 vehicles and have to pay 2 single trip costs for missing rfid vehicle each day for past 1 month. Useless team of coordination

I am furstrated with the worst service of axis bank for not delivering the fast tag at my delivery address.
I have raised request online for opening the fast tag account on 17.12.2019 and still then i am following it up with fast tag customer care no.[protected],
4 service requests are been raised for this, one complaint also ws taken by the representative on the same number but still its not received by me on the given address.
When i have enquired them about any other number or mail id for complaint, they disconnects my phone.

This is the worst ever service which i am experience from axis bank, if they are not capable to do this then they should stop this business.

Nobody is bothering for the customers.

Bhagwan
[protected]

Suddenly my asap account is showing zero balance and the sms shows as account closure. The and says all the money is debited. I had almost 24k there. Unable to understand the meaning, when all my kyc is already updated from last year. No customer care number available on google is getting connected, in mobile banking also there is no section for direct contact. Only automated bots. I urge to return my money so that i can close my relationship with this bank for full and final.

Dear sir/madam,

Greetings from axis bank!
Thank you for writing to us. We have noted your case with interaction id[protected]

Thanks & regards
Ccph-etc operations team

Incase if your query pertains to any of the following categories please check the same and be guided accordingly.

Etc fastag faq’s (Frequently asked questions)https://www.axisbank.com/docs/default-source/default-document-library/...⇄

https://www.axisbank.com/business-banking/get-payment-and-merchant-solution/fast...⇄

How to recharge for your fastag?:https://www.axisbank.com/progress-with-us/money-matters/how-to-recharge-...⇄

Kyc process :https://www.axisbank.com/docs/default-source/default-document-library/kyc-proce...⇄

Sr[protected] i'm behind this complain number from past 2 weeks and its not been addressed. Due this my travel business is impacted.

Please help me to resolve this issue at the earliest.

I ordered fastag using axis bank fastag online portal i made payment on 10/01/2020 but i have not received it yet. Their customer care[protected] never responds it keeps on hold for 20-30 minutes and line get disconnected itself many times. Payment proof attached. Kindly look into the matter.
My email id is [protected]@gmail.com
Mob no is [protected]

I am so frustated with the axis bank service that i have to come here.. I was trying to apply online debit card or cheque book or netbanking but nothing happening and when i go to manesar branch gurgaon then they took my frustation to whole new level by refering to one counter to another one said go to 2nd counter, that person said go 5th, 5th said go to 2nd and goes on. And then wait we bring the form and the form arrive after one hour. And the responce of that person is that rude like i'm asking for his whole property for free.

Nearly one year ago, when i go to reactivate that account for salary purpose they nearly took 2 months to complete the process to reactivate to salary credit and roughly near about 10 times i had to go the branch for it.
And now again it started. Now i feel that even govt office services are better then them.

At last i just want the online services which should work properly.
And proper solution for the problem which they can't address.

Hello sir / madam,

I have been using fastag from axis bank for more than six months. I recently raised two consequent tickets for new tag as my old one got damaged but there is no response yet and its been around more than a month and also i requested through the mail ([protected]) too. Still tickets are open and not yet resolved. It is really unfair and losing hope on your customer service. Kindly take necessary action and please provide new tag asap else kindly close my fastag account with your bank and refund the amount.

Reference ticket nos:

1. Sr[protected]
2. Sr[protected]
3. The ticket id for this query : [protected]

Hi,

I want my axis credit card to be closed as it has ruined my peace, your customer service said me to pay 58k and now you app shows 63k i really don't understand why u people are doing this the pathetic thing is i'm not getting any resolution. I want resolution and block my card now. I don't want to continue with axis anymore i m not a fool and i want a resolution.

My name id divya krishnan ir. I have received a call from axis bank yesterday. I just don't want the subscription and please cancel my subscription for my axis rupay card ending with 7006. It has been noticed that the money charged @1399.
Hence, cancel the subscription and refund the same into my account. My relationship no. Is 9904015. I am waiting for confirmation of delation of this service and also refund the money @1399. My registered mobile number is [protected]

I'm fedup with axis bank's pathetic service. It has been 30 days since i ordered fastag online hoping to get it deliverd within 7 days as they advertise. I have written once earlier and was advised to write to etc. [protected]@axisbank.com (Id[protected] but till now no response. I have also logged in a service request in the wallet (Sr[protected] even this has been unanswered. I also called the tollfree number and after a long wait, i get a response to check after 2 days!!!

I now no longer have the patience nor the time for this. I want a full refund so i can buy it from other more reliable provider.

Car reg: ka19mg8210
Ph: [protected]

With reference to the following two transactions,
03-Jan-20 SWEEP/[protected]/[protected]/K 4, 810.00
03-Jan-20 SWEEP/[protected]/[protected]/K 4, 810.00

While reporting the above suspicious activity in my account to the Axis Bank Customer care team within 10 min after receiving the debit message they simply suggested to approach/call [protected]/etc.mamagement.com since the above amount was debited by bank for the Fastag Toll recharge purpose. Then, I keep on calling them since 03/01/2020:5:00 pm and I can able to reach them morning 04/01/2019, 8.15 am;

I asked following two simple questions the bank people were answerless n replied it was technical issue n replies like refund will be processed within 48 Hrs.

1. What is the purpose for the amount debited in my account?
2. Who gave you authentication to debit my account?

It is almost 25 days gone, i have not get the reversal of Rs.9620/- debited twice in my SB account and again they have deducted Rs.135/- from my account written as Consolidated Charges on 17/01/2019. The nodal officer has given 3 times falls commitment like sorry for inconvenience your refund will be processed within 5 working days. The bank has no proper customer care/supporting team to resolve the customer problems.

Also I'm maintaining SB account with other banks I never seen such a worst and irresponsible bank like Axis Bank. I ashamed to have bank account with Axis bank.

Plz help me to get my money back, these banks are deducting innocent peoples money from their accounts without prior intimation.

Hello, one week back (21.01.2020) i did open my salary account in axis bank, still it is not activated, although i have submitted all the required documents. I am contacting the concerned person from axis bank but he is giving me faulty promise every day.

My bank a/c no is [protected]
Name - sridhar nandigam.
Kindly consider my issue and take some proper action.

Thanks ®ards,
Sridhar nandigam
Chennai

Hello team,
I have cleard all my pending bills.. What about extra amount to clear cibil score. Its your duty to clear my cibil score because i clear all the amount with fine. Your blackmailing me for asking extra amount in terms of cibil masking amount. I have proof that i have clear all the payment with zero due amount.
Clear my cibil score.
I have same consern with citi and hdfc bank these bank not asking me any cibil...

I have not received the fastag, and many times contacted customer care executives but no use, simply they will inform you will receive in 2 days or 3 days.
And for emails no response at all.

Just want to know whether i will get the fastag or not?

First clarify the things everyday facing lot a problem without tag and also when you people can not give solution why giving false commitment to public and make us to struggle.

Dear Sir
I have a relationship with Axis Bank and using Axis Bank credit
Card. I have credit card base Loan and paying all EMI's without any
bounce.In the month of Jan[protected] i just make a call for total
outstanding of my Credit card based loan.

But the Executive Consider as a Foreclosure request and he Foreclosure Entire Outstanding Amount .my Card outstanding will be mentioned in...

I lost my scholarship just best of axis bank
I never recommend anyone to open there account here especially in kengeri bangalore branch
They give ur home account some where in woods of kolar
And customer satisfaction u wil never find here
They won't receive your calls
They won't respond for your complain
Manager says he is somewhere else.. After going back to bank he wil cal back and wil never do it
I seriously was in need of my scholarship and now just becz of these bank ppl i lost it

Axis bank ppl just came to our collage which is near my kengeri branch bangalore and gave us account forms and got us as there customers
Later v came to know they have given home branch of kolar which is more than 200 kms from here
And now for any queries like even to change mobile number, to unlink nicp mapping from this account (Which was automatically done even without our knowledge) they are asking us to go to home branch...

I have applied for axis bank fastag and also make the necessary payment for the same on 19.01.2010. My fastag account number stands activated vide no. [protected]. Despite of reaching customer care and writing mails no satisfactory response has been received from their end as till now i didn't get my fastag.

Kindly provide when my fastag will be delivered.

I noticed this transaction that i never made, axis bank cut 118 rs twice in a week from my account. I got this message.
Your a/c 944878 is debited by rs. 118 on 27jan20. Avbl bal: rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute.

I never made such a transaction, when i called the customer care they said it's deducted coz i took a loan from someone... Which is nonsense, i haven't taken any loam from anyone, not even from the bank...

I first passed through anewadi toll plaza fastag worked. Second time the person at same point told your balance is low. And showed on digital display blacklisted vehicle or something. He took cash from me and then allowed me to go. First i recharged with 400₹ then used only once.65₹ deducted. There was balance more than required 65₹ at the same toll plaza. I dont understand what was the problem. How to put money in my fastag account. How to check the balance