Axis Bank Complaints & Reviews

Address: Axis Bank,kala mandir Nanded, 431694

[protected]
This is my axis bank saving account and i have also credit card on this acount with 100% auto debit, issue is i used my credit card with rules 97000 and also pay before date with rupees 80000 and also remaining amount was in my related account but, my account was at 100% auto debit so technically it's software search 97000 and it's not in my account and it's charge me bounce and also intrest with gst with rupees 5200, where i already paid 80000 before date, this all process done in november 2019, please do something and refund my amount, [protected]

Feb 23, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Axis Bank Customer Care's response Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx Regards, Team Axis Bank.

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Address: 46/3, Mahendra Bagchi Road, Rashbari, Bally, Howrah-711201. (beside lal baba college), Howrah, West Bengal, 711201

First applied fastag on 24th nov, which was unprocessed.
My lead id :[protected]

As per advise from axis bank reapplied on 15th dec, 2019.
Wallet id : [protected].

After more than one month, i have not received fastag.

I mailed them. They again asked me to reapply.

How many times?
My card has been billed. Who will refund? I have mailed with proof of payment... What to do now??

Feb 22, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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S

Swarnavasarkar

Jan 21, 2020

Hi AXIS BANK,

1) Your axis bank fastag team wrote to me: " Fastag request is unsuccessful, kindly apply the same."

2) I tried reapplying, but online status shows processed". HENCE I am not allowed to re-apply the same.

3) As pointed out, My amount is paid. No refund of the same as claimed by your fastag team regarding unsuccessful request.

4) etc management (fastag) doesnot respond to further emails.

Contact no. [protected]
Vehicle no. WB12AP5000
Wallet ID : [protected]
Etc customer id :[protected]

SO NOW
1) what shall I do ? I cannot reapply.
2) My money is paid and not refunded.
3) If I am supposed to wait, How long?? I am waiting since Nov 24( its almost 2 months)

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Address: Muktesh Kumar Sinha, 4/173, Meharbagh, Dayalbagh Agra-282005, Agra, Uttar Pradesh, 282005

Message received after requesting fastag online:-
Dear customer, thank you for registering with axis bank fastag services your fastag account no: [protected] is activated with vehicle number:
Up80ed8986 on jan 11 2020 4:45 pm
And other message:-
Message received: your fastag has been successfully recharged for rs 200 on 1/11/2020 4:49:12 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 200.
Thank you for choosing axis bank fastag. Your tag will be delivered to your address within 7 days, your reference number is up80ed8986.

Mar 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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Address: Mumbai City, Maharashtra

Hi team,

I had applied for a fastag on december 17th '19 and was advised i'll be receiving it within 7 days. It's been more than a month and i'm still waiting for an update.

Today, i've received a message stating rs. 50 has been debited from my account in electronic city, bangalore when my car is in mumbai without fastag!

I'm now concerned that someone is misusing my fastag and i'll be liable for any penalties. This is a serious lapse of security.

I've also sent an email to them and haven't received any response. Interaction id[protected].

Awaiting response.

Regards,
V n prabhu

Feb 23, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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I have applied for the fastag from axis bank fastag website on[protected]. I have already paid all the amount but i didn't get any response from axis bank. I have just received wallet id but the physical fastag is not delivered to my home address. I want to known status of fastttag

Applied date:[protected]
Vehicle :lmv
Place:dharwad
State:karnataka
Wallet id :[protected]

Feb 18, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.

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Address: Associate Professor, Sivakasi, Virudhunagar, Tamil Nadu, 626005

I have registered fastag from your website on[protected] by paying rs.400/- through online. While registering i got the message that fastag sticker will be sent to my address on or before[protected].
On[protected] i got another message that my fastag account number of [protected] get activated on[protected] with a recharge amount of 200 to my account number. But till now i didn't receive the sticker.
Eventhough i registered for fastag i paid more amount in the toll gates due to the non availability of sticker. So take necessary steps to deliver the sticker as quick as possible.

Feb 18, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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I did number of request to close my fast tag and refund me amount. However, i don't see any action from axis bank.

Service is very poor. That is the reason i request for account closure. However, team is not even refunding the amount. I am chasing this matter from months. Every time team will ask for a new service request and mail. After few days they will close the complaint / sr without any action.

Even i try contacting call center team. They will reply backend team will take action and we can not connect with you with backend team.

Sr 190 00000 [protected]
Sr 190 00000 [protected]
Sr 190 00000 [protected]

Axisibrm=[protected] close fast tag
Axisibrm=[protected]
Axisibrm=[protected]

Mar 10, 2020

Complaint marked as Resolved

Complaint closed on 10 Mar 2020. Thanks to Consumer Complaints Forum

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.

Jan 19, 2020

Updated by Ajay Malik I did no of emails on this id and never got reply check the SR no mention in complaint for your reference and search you inbox as subject line.

Thanks

Jan 19, 2020

Updated by Ajay Malik Alternatively search this subject line

“axisibrm=[protected]' close fast tag“

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Address: GLR 2 , 203. 14 Cross. Neeladri Road. Electronic City phase 1. Bangalore, Bangalore, Karnataka, 560100

I have applied for fastag from axis bank on 30th dec and still it is not delivered to me. The toll free number is not working and they are not bothered to reply on my emails. The nearby axis bank manager explain me that it might will take more than 1 month. And since their service is poor he himself had applied his fastag from other bank service provider. This is really horrible. After getting no option left i raised this complain. Please help me. Government should order this bank to release the fastag on immediate basis.
Thanks

Axis Bank customer support has been notified about the posted complaint.

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Address: HLL Lifecare Limited Kanagala, 591225

Dear sir,
I applied for online fastag from axis bank on 20.12.2020 with vehicle no. Ka23n0905. Rs, 400 debited thro rupay card but no confirmation received till date. Customer care no. Asked to send mail. Mail sent on 02.01.2020 (Ticket id:[protected] and again on 06.01.2020 (Ticket :[protected]. When i tried to resubmit "previous transaction incomplete" status is shown. No reply & response from the mail. Kindly issue the fastag or refund the money.

Feb 17, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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U

Umesh_Sri

Jan 17, 2020

Axis bank has debited 1693 amount from my ASAP account given reason ASAP aniversary closure -KYC not complete .On calling customer care they told that deducted amount will be send back via DD but i don't that amount in the form of DD and they did informed or reminded me about my KYc before my account closing.

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.

K

Kanaka Raja C

Jan 17, 2020

I subscribed for a fast tag - Fastag Account No [protected] on 28/12/2019. message said i will get the fastag delivered with 7 days. two weeks past not received the fastag.

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

G

GST SKS1

Jan 17, 2020

I have not received my Fast Tag for Car No DL9CL8391. Its been 15 days. Since I am waiting for it. Contact Detail [protected]

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

N

Nik Prajapati

Jan 17, 2020

I have booked fasttag with axis internet banking and received massage for conformation but till date not received, in massage told that the fasttag received within 15 days but till date not received.

Reply

K

Kesavaiah Kurrapalle

Jan 17, 2020

Fast tag ref No.AP03H6103, PAID ON 6TH January not to reach today call centre no. Not working ple send tag early

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, sorry for the delay. Due to overwhelming demand, there is a slight delay in the delivery of the FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

M

Manoj Karri

Jan 17, 2020

My axis bank fast tag shows as blacklisted in toll plaza . I tried to call axis bank call center number which was listed in myfasttag but the representative there says that the number ([protected]) is not the right number . The app myfasttag seems to show only this number . I am confused now and dont know who can resolve this issue

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. We request you to write to us at [email protected]. Regards, Team Axis Bank.

N

navaratnam goda

Jan 17, 2020

I would like to make a complaint that there was a fraud transaction rupees 1500 was debited from my axis bank account in the name of ECOM/PUR/One97 communication/Noida/100120 on 10/01/2020 at 18:00 check and recover the amount immediately

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we regret the inconvenience caused and are here to help! Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.

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Address: Coimbatore, Tamil Nadu, 641042

I use toll plaza they deducted money from my account, and also collected money also. Second time without using toll they deducted money from my account. That time my vehicle was in my house. Complaint raised. Still axis bank fastag not refund the money. My fastag wallet i'd [protected]. Regarding this i sent mail to axis bank etc. Management also

Feb 23, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Axis Bank Customer Care's response Hi, we wish to inform you that you shall be responded shortly by etc.[protected]@axisbank.com in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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Address: HIG G-11, Sector-23 Sanjay Nagar, Ghaziabad, 201001

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable.
I have applied it for my 2 vehicles. For one vehicle i have received but for another one i have not received. The details are as follows for the vehicle for which i haven't got the fast-ag.

Wallet id :[protected]
Tag id : 34161fa820328a520932c080

They should provide a tracking number or sms which clarify the current status of fastag

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Verified Support

Jan 17, 2020

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tag will be delivered at your dispatch address. Regards, Team Axis Bank.

Jan 17, 2020

Updated by Er.deepakagg I tried to track the application using the vehicle number, but no such record exist in the system. It means till now it is not dispatched. Can you ask the team to dispatched it at the earliest.

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Address: Mumbai City, Maharashtra

We had ordered for fastags through your website for our personal & commercial vehicles on 16th dec, 2019. They said the fastags will be delivered in a week. It has almost been a month, neither have we received our fastags nor have replied to our multiple mails & calls. We even visited one of axis bank's branches, even they didn't help us with this. I understand due to excessive demand, they have not been able to deliver the fastags on time, but they should at least respond to our multiple emails and calls. Else it is plain ignorance to consumers' needs. Kindly look into it and revert asap.

Axis Bank customer support has been notified about the posted complaint.

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R

ripudamangarg

Jan 17, 2020

I have not opted for Auto sweep option while registering after that also My money have been auto swept into Fastag account, without my concern.
And no option is given the account to stop it.

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.

N

Natwarlal Kacha

Jan 17, 2020

I ordered fastage but it's being one month on 12/01/2020 and by auto sweep 800 rs. Is debited without getting a fastage i think it's a fraud with me

Mobile number [protected]

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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I have applied for fastag through axis bank official web site and paid the charges on 30.12.2019. I have received sms from axis back as it is recharged for rs.200 (Transaction number:[protected] and with the fastag account number:[protected] activated with my vehicle. But, i have not received the physical fastag card till date. I would like to the know the status of fastag delivery. Kindly do the needful.

Feb 17, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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K

kalyan ambati

Jan 17, 2020

I have ordered a fastag from axis bank, But still i haven't received any response from the axis bank its been like 25 days, The other providers are providing the fastag within 8 days.

But the axis bank was not even responding.

REFERENCE NUMBER : AP39CE0290

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.

M

M Jitendra Sai

Jan 17, 2020

I'm having axis Bank asap account. I'm keeping my savings money in the account. Suddenly I got a reduction of more than 600 rupees in the name of consolidated charges of the account. Pls help me in this situation.
My contact number for this account is [protected].

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.

K

Kapil Sharma450

Jan 17, 2020

I have never chooses auto sweep mode for fast tag recharge but it get debited from my account yesterday. I tried to connect with fast tag toll free complaint number but their service is pathetic.
Want to stop this auto sweep transaction. Please help!

Regards,
Kapil Sharma
[protected]

Reply

Axis Bank Customer Care's response, Jan 17, 2020

Verified Support

Hi, we regret the inconvenience caused. we request you to write to us at [email protected]. Regards, Team Axis Bank.

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Sir/madam

I have requested kyc updation & tag replacement of my axis bank fastag wallet id [protected]. Now i came to know that kyc is updated & old tag is replaced with new tag & is activated, but till now i have not received the physical tag. Sevaral calls and mail was forward to etc. Management @ axis bank with interaction id[protected] on jan 9 2020 but so far no reply. Kindly resolve the matter as early as possible

Thanking you
Shibu george

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Jan 17, 2020

Updated by Allen matthew Contacted over phone [protected] but they don't know when exactly the tag will be posted, will try to courier soon is what they told

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I placed an order for fastag on 21december 2019 but i have not received any confirmation message or dispatch message from axis bank. Moreover, rs 800 have been debited from my axis bank account for fastag recharge whoch os not done by me.
Axis bank is not responding to my repeated calls and queries. Please help!! It has been almost a month and i have not received my fastag. I think it has been stolen and misused by someone.

Feb 19, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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I had applied for a fastag card for my vehicle on 23rd November. Till date (16.01.2020), I haven't received the card. I have raised several complaint on the toll free number and via email but no solution has been provided yet.

The automated answer of the customer care executive is that you will receive it in 3 days. But it never comes.

My vehicle number is BR44P8055. Axis bank executive please look into it.

Axis Bank customer support has been notified about the posted complaint.

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Address: 141003

I applied for the fastag from axis bank. I have received the fastag, but a couple of days later I received a message that Rs. 800 has been deducted from my saving account in the name of 'Auto Deduction'. I want to stop this service of auto deduction. SMS service is NOT WORKING. NO ONE is available at Customer Care number. Pls stop this service and I want refund of Rs. 800

Axis Bank customer support has been notified about the posted complaint.

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Address: Shaik Rizwan Kattigenahalli Hoskote Taluq Bangalore Rural District 562114, Bangalore Rural, Karnataka, 562114

[protected] max life insurance bank manager forced to open insurance to me in note ban time so i request so many times axis branch but not action please refund my account

Shaik rizwan
Axis branch hoskote 562114
Account no - [protected]
Ifsc - utib0001202
Transaction date=14/11/2016
Amount=103853.75
Transaction description=
Easy/p[protected]/26485683/[protected]

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Axis Bank Customer Care's response Hi, please let us know if you want to close this insurance? Regards, Team Axis Bank

Jan 16, 2020

Updated by Shaikh Ri Max life insurance policy no[protected]
Please close insurance and refund my account

Shaik Rizwan
Axis branch Hoskote 562114
Account no- [protected]
Ifsc - UTIB0001202
Transaction date=14/11/2016
Amount=103853.75
Transaction Description=
Easy/P[protected]/26485683/[protected]

View replies

S

Shaikh Ri

Jan 16, 2020

Please close insurance and refund my account[protected] I am complete my branch Hoskote so many times but not action

Reply

S

Shaikh Ri

Jan 16, 2020

Max life insurance policy[protected]
Branch manager forced me to open this insurance and I am complaint in my branch so many times but not action please refund my account

Shaik Rizwan
Axis branch Hoskote 562114
Account no- [protected]
Ifsc - UTIB0001202
Transaction date=14/11/2016
Amount=103853.75

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I have applied fastag before 45 days i got fastag id.. Even i have recharged my fastag but till date i have not received the tag physically. I am tring to call customer care but there is no response from them no one receiving call there.

While buying axis bank promised that they will dispatch fastag within 7 day working.

Now i am facing issue while traveling kindly take necessary action on this.

Feb 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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Address: delhi tales house no. 6168 vasant kunj, delhi, 110070

I have a order in 31st of december 2019 for a axis active band from my axis mobile app but it's still not deliver and there is no way to track the order.
I tried to connect to the customer care on 9th of jan and they said that your issue will be solved in 2 working days. Its 16 today but still i don't have any thing not the band or any information to track it.

Feb 17, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. You can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

Axis Bank Complaints & Reviews

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Axis Bank reviews & complaints page 190

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fastag not issued yet

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auto deduction

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