Axis Bank Complaints & Reviews

I have applied for fastag on december 31st 2019 and till now there is no update. I have also paid money for security deposit. Below is the message i received after registering.
"dear customer, your etc fastag order has been successfully placed. We will dispatch the tag within 7 working days."
Till date i have not received any updates regarding the same. Please do the needful to receive if fast or cancel the same and refund the security deposit.

Without my permission amount (5.48₹) has debited from my account, it is mentioned in the statement like tip/scg/non mcc/10.01.20/irctc. If i ask customer care they say if i use my debit card in hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. You guys charging all sort of service charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on messaging right why can't do this.

I need a proper response for this and i need my money back till now which is debited.

I got fast tag from axis bank in dec. I dont remember opting for any automatic recharge option.
I havent yet used my fast tag, and on 3-jan-2020, rs 800 were deducted from my axis bank account and amount loaded in my fast tag account.
First of all i could not found any option to get my issue resolved. When i dialled on the 24x7 customer care number provided for fast tag, it had only two option, 1. Toll related queries 2. Madhya pradesh nagar nigam related.
There was no option available to talk to customer support person or for recharge related queries.
When i selected option 1 which was "toll related queries" (Because i am not based out in mp) my call was on hold for a good 6 mins then i disconnected.

I want
1. Auto sweep-in to be disabled
2. My money which is deducted from my bank account to be reverted back.

Tried recharge my axisbank fastag wallet account recharge through their etc. Axisbank.co.in portal. Used the vpa option. Transaction request received on my bank app. Money deducted on transaction confirmation. Butvasixbank portal didn't reflect saying transaction unsuccessful. So wallet not recharged. Failed transaction. Now how can i travel on my way? System not ready for real-time transaction and failure resolution.

I applied for fastag for my cars through axis bank online portal on 17 december 2019.
I didnt recieve any fastag sticker till 28th december and then tried to cantact via toll free number to get the tracking id for my fastag stickers.
But, on 28th december they said the stickers will be delayed due to high demand and asked me to raise a request via e mail. I did that and recieved an e mail for the same.

After that today on 15th january i called them as stickers are not recieved till date. They said the stickers were approved on 1 jan 2020 and it takes 7 to 10 days for processing.

Now, my concerns are
1. I have not recieved my stickers even after around 30 days of application when the expected time is 7 days.
2. The service provider is not giving any explanation for this long delay and also is not providing the courier tracking id.
3. When will i be recieving the stickers as every time i have to wait for long while crossing toll plaza and i need to pay more for the fault of axis bank in delaying the process.

Screen shots attached

Hi,

I have opened axis fastag wallet few months back.
Axis is deducting money from my account and say i have opted for auto debit option which i haven't. I have been trying to connect customer service on [protected] for 1 month fastag but not connecting. I. Unable to log in as the web site links don't work. Please help to stop. I even texted stop to [protected] but the sms is not going through to them.

Tarmit...

This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 30th dec 2019. It was mentioned that tag will be received within 7 working days from date of application. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site as well as on axis bank fast tag customer care phone number.

Without my permission some amount is getting debited from my account, it is mentioned in the statement like ptlscg/12.01.20/m/s sai petro hub. If i ask customer care they say if i use my debit card in petrol pump or some shopping it will be charged and for any other queries regarding this, i need to get in touch with merchant where i made transaction. I am using salary account and what is the use it, when you guys charge me for using your...

I have ordered Axis bank fast tag, its been almost 20 days i havent received the fast tag and there is no response when i call them on[protected] .
My vehicle number is AP29AX2529. The axis bank site says u will receive the fast tag with in 7 days however its 20 days now and they dont even answer the call after waiting for 20 minutes.so please take the necessary action

I have applied fastag with axis bank on 16 dec 2019 they said fastag will be delivered in 7 days but it's been a month but fastag is not received.
When i approached the bank they are irresponsible and arrogant. They show no interest in resolving the query. The toll free number they give is not connected to any executive.
Too bad customer service.

I am an existing customer of your esteemed bank at the unnao city branch. Bearing current account [protected]. I have been associated with the bank for a long time now and i consider myself as a loyal customer of your bank since i do all of my banking transactions through your bank.
I am lodging this complaint very dishearteningly against one off the staff of your bank. His name in last indra prakash post operation manager. For some query he ask me you are illiterate and gate out from branch.
I hope your bank will take appropriate disciplinary action against that employees and ensure that employees behave well with its customers.
Thanking you

The fasttags associated with my wallet i'd is showing blacklisted at toll plazas. Eventhough i have sufficient balances in my associated account. Why is this happening after raising several service requests too my problem is not resolved.
I have submitted neccessary documents too. Almost all vehicles face the same problems eventhough i have fast tag more than a year now.

I have booked fast tag on 5th january 2020. I have received mail of card details on 07 january 2020. Yet no tracking details given. Helpline number[[protected]] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Type: retail
Wallet id: [protected]
Etc customer id:[protected]
No. Of linked vehicles: 1

I have booked fast tag on 5th january 2020. I have received mail of card details card on 07 january 2019. Yet no tracking details given. Helpline number[protected] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Type: retail
Wallet id: [protected]
Etc customer id:[protected]
No. Of linked vehicles: 1

I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-8089.

This is to inform you that i cannot pay this amount as i am jobless and has fallen under hard time in recent months, but i do want to settle this in a fair and just manner so that you can have the money you deserve and i can be relieved of the burden of owing you this debt.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [protected]

Thanks,
Saumya

I have registered three vehicles (Cars) for fasttag on 5 december 2019. For first vehicle, which you mention below, i got the confirmation message on my phone. But for the rest two vehicles, i didn't get any confirmation message. I have already submitted a complain and my interaction id is 99834349. I called the customer care so many times but they were unable to solve the problem and always told me to wait 2-3 days. It has been more than 40 days but they didn't resolve my problem.

Vehicle 1 (Got confirmation message &fasttag):
Vehicle no. : up32hf2109
Receipt no. :[protected]
Urn: 57385337

Vehicle 2 (Didn't get confirmation message):
Vehicle no. : up32jn2305
Receipt no. :[protected]
Urn: 57389290

Vehicle 3 (Didn't get confirmation message):
Vehicle no. : up32fn4439
Receipt no. :[protected]
Urn: 57388220

I have opened axis asap account online one year ago and they said without submitting kyc they will close it after one year, but one year passed and they are charging me some sms charges and maintain charges extra.. Also i opened a digital account without visiting branch and now they are not giving digital account closing option. If the bank open account digitally then why there is no option for closing it digitally? Even after visiting branch their staff don't give any good response on asap account because it is digitaal account

I have applied for the fastag from axis bank. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag. Account no-[protected]

Dear team,
I’m having bad experience with fast tag issues by axis bank. Fast tag not readable even after several complaints no one responded and no end for recheck.
I have called many times to the customer care but no response. Please support and resolve the issue by returning back the recharge amount or reissue the working fast tag.
Wallet i’d: [protected]

Your immediate action is highly appreciated

With fastag becoming mandatory on all toll plaza starting december, i recently ordered an axis bank fastag account. On their website they would mention "open a fastag account for free". Later while opting, they would charge you 400 rupees (Security deposit+minimum wallet balance of 200). Once you get the fastag account you get a surprise of rs. 800 getting debited from your account. When called customer care they mentioned that there is some glitch in their system and due to this it's happening. For refund/stopping auto debit open up a service request. So, i opened up two service request (Sr[protected] on 6th jan & sr[protected] on 10th jan). Still the issue did'nt get resolved. So called up again to customer service that's when they informed email to etc. [protected]@axisbank.com. Tried doing that and did'nt get any response till 13th. Now when i call up customer care the representative mentioned that whenever i email etc. [protected]@axisbank.com or a service request, every time i need to call up customer for follow-ups and was asked to wait for more 4 days.
It's already been more than a week now that my issue has not been resolved by them. For a banking organization like axis bank, this is a huge tat and hence i would not recommend anyone to get the axis bank fastag account.