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Updated: Jul 18, 2026
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P
Prabir Chowdhury
Apr 8, 2020
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Address: Howrah

I am an axis bank customer. I have some emi against axis neo credit card. But now in april20 it is showing feb20 emi is not paid. But i have already paid in 13march, 2020. I have tried to contact over call/chat service but failed. Several time message axis bank fb official page but no resolution yet. Please have a look into this matter and resolve it urgently.
Email - [protected]@gmail.com
Mar 30, 2026
Complaint marked as Resolved 
credit card statement corrected later.
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2020
Axis Bank Customer Care's response Hi, thanks for writing in. We are open to help you! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-1.aspx Regards, Team Axis Bank.
Apr 09, 2020
Updated by Prabir Chowdhury I have Checked the link and I have found that it is showing feb20 EMI amount is 9792 under total amount due, due date 1st April, 2020. And I have paid this amount on 13th March, 2020. This payment is showing under unbilled amount.
Now, in axis mobile banking it is showing I have to pay feb2020 EMI again. Why I have to pay the feb20 bill again when I have already paid for it? It should be march2020 bill . Please resolve the issue urgently. I have attached supporting documents.

Apr 11, 2020
Updated by Prabir Chowdhury My contact no : [protected]
Please update on urgent basis.
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I have a salary account in axis bank. And suddenly in the late night got the message with debit of amount 885 INR. Do not understand the reason of debit. I want full justification om this. If Disappointed with such careless behavior from Axis.
Reply
Axis Bank Customer Care's response, Apr 8, 2020
Verified Support
Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
I have Checked the link and I have found that it is showing feb20 EMI amount is 7972 under total amount due, due date 1st April, 2020. And I have paid this amount on 13th March, 2020. This payment is showing under unbilled amount.
Now, in axis mobile banking it is showing I have to pay feb2020 EMI again. Why I have to pay the feb20 bill again when I have already paid for it? It should be march2020 bill . Please resolve the issue urgently. I have attached supporting documents.
Reply
Axis Bank Customer Care's response, Apr 9, 2020
Verified Support
Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    Sumeet Deshpande
    Apr 8, 2020
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    Hi,

    This is sumeet deshpande residing in hyderabad.

    Below is my personal loan agreement number with axis bank ppr[protected].
    Took a personal loan of 5 lakh rupees
    My registered mobile number is [protected] and email id is [protected]@gmail.com

    My first emi should get deducted on 5th april 2020. There is no response from bank.

    All loan centers are closed. Loan option in phone banking is temporarily discontinued. Loan email id is also not working.

    I have more than sufficient balance in the account. I want my emi to get deducted as soon as possible so that no interest is levied on my loan.
    Apr 9, 2020
    Complaint marked as Resolved 
    EMI has been debited today
    Axis Bank customer support has been notified about the posted complaint.
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      K
      KoushikDe
      Apr 7, 2020
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      Hi team,

      I am unable to use axis mobile app (Error showing your registration has been terminated. Please contact the nearest branch for reactivation).

      I have tried contacting axis bank cc, however they were unable to resolve my issues.

      Kindly request to look into the issue & provide solutions. Thank you in advance.

      Thanks & regards,
      Koushik
      May 11, 2020
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 08, 2020
      Axis Bank Customer Care's response       Hi, we are open to help you. Please DM the screenshot of the error for us to assist you. Regret any inconvenience caused. Regards, Team Axis Bank
      View replies
      Over a 2 months my salary has not debit in my account plzz debit my salary as soon as possible.
      Reply
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        H
        hotgaurav12
        Apr 7, 2020
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        I have entered incorrect passwords and now my login id is disabled.Can you please suggest me how can i re-enable my login id. i dont have a Debit card. My email address [protected]@yahoo.co.in
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          M
          Mahipalsinh Gohil
          Apr 7, 2020
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          Address: 7, Khodiyarnagar,Gondal road,rajkot-360004

          I have open salary account in 2017.after 3 year axisdirect charged 885 rs. Axis Bank branch say to me your account is demat account.

          [protected]
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            A
            Anish2108
            Apr 7, 2020
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            My contact no is [protected]. The bank has deducted rs 2558 from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date. This is the lockdown time and due to covid 19 i have already shortage of money and bank have deducted my money without even informing me. Please take the valid action against it.
            May 12, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 08, 2020
            Axis Bank Customer Care's response             Hi, we request you to visit the following link to get clarification on charges levied: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank.
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              M
              madhuakula
              Apr 7, 2020
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              I am using this salary account since 4+ yrs and now the account balance was debited with rs 885 as axisdirect charges.
              I had no understanding of this why the account is debited without proper information and intimation.

              I had not opted for axis direct account.

              I am posting here as i was unable to raise the compliant on the official website as the support services (Chat & email) is discontinued due to covid 19. The same was mentioned on axis bank site.
              May 15, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 08, 2020
              Axis Bank Customer Care's response               Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                N
                Nagendra Chaudhary
                from Mumbai, Maharashtra
                Apr 7, 2020
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                I have a salary a/c in axis bank trivandrum branch, as informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them as it is a salary account. Today (7th april 2020) i got a sms from axis bank informing that rs-885 has been debited from my account for consolidated dp charges. But i didn't buy / sell any stocks from this a/c, so why this dp charged? I demand proper justification with all brake up of dp charge from axis bank. I want to stop this.
                May 8, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 07, 2020
                Axis Bank Customer Care's response                 Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                View replies
                I want to know why axis Bank debited 885 from my account
                Reply
                Axis Bank Customer Care's response, Apr 8, 2020
                Verified Support
                Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                  S
                  SONAL NEMAN
                  from Mumbai, Maharashtra
                  Apr 7, 2020
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                  Address: Mumbai

                  I had fradulent transactions happened on my axis bank account on 5th april 2020 without my concern or otp as below
                  and the Amount is Rs. 799/- Rs.1949/-, Rs. 420/-, Rs. 420/-

                  Transaction description is : ECOM PUR/GOOGLE *PROXI/g.co/helppay#/040420/20
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                    A
                    aman6011
                    Apr 13, 2020
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                    Address: Chhibramau
                    Website: NA

                    Consolidated Charges (Mar-2020) for a/c no. XXXX0700:
                    Monthly Service Fee: Rs 282.03
                    Total: Rs 282.03 (excl GST) View detailed charges on Internet Banking in 24 hrs

                    मेरे खाते से पैसा काटा गया है। और उसकी इंट्री भी नहीं है। कही भी 11\04\2020 को मेरे खाते में 15500 की राशि थी। उसके बाद आज 15282 है। और पैसा काटा गया है। उसका हिसाब भी नहीं है कही।
                    Axis Bank customer support has been notified about the posted complaint.
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                      P
                      Pallavi_Saha
                      from Delhi, Delhi
                      Apr 6, 2020
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                      Resolved

                      I have performed a transaction of rs, 30, 035 today and it got failed finally. It was a failed transaction. The money got debited from my axis bank account. Transaction number generated is inb/[protected]/npstrust (Billdesk)/na. My userid is[protected]. Please credit my money bank in my account. I am unable to reach the axis bank customer care number also. The transaction got failed in the payment gateway. Please refund my money back.
                      May 15, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 08, 2020
                      Axis Bank Customer Care's response                       Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
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                        H
                        Harish 16081985
                        Apr 6, 2020
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                        Address: Rudarpur

                        Dear Sir/ Madam,
                        Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 1 May.
                        Apr 06, 2020
                        Updated by Harish 16081985                         Dear Sir/ Madam,
                        Please confirm, why did you debit EMI from my account while RBI has already circulate that EMI will not debit from account till 31 May.
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                          S
                          sivasindhur
                          Apr 6, 2020
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                          My amount Rs 955.32 got deducted from my axis bank account with out any intimation in the favor of AXISDIRECT. I havent used this in my life time not even purchased. It is some thing like bank is stealing the money.Cant trust any bank. Please initiate my refund.
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                            M
                            Mikaela Bening
                            Apr 6, 2020
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                            Resolved

                            Dear Axis bank CEO,
                            I am ramchander my account number is [protected]. Actually I had filled for my credit card settlement and it was amount 20000.i had done payment also but your bank deducted my amount of rs 35000 as lien.i am in very big issue no one is able to listen to me.in this situation where whole world is facing a big issue in term of finance due to covid-19, now your collection department who was taken money from every month from me they also saying me that now I can not help you as lockdown is going on.
                            So I am requesting you to please refund this amount as soon as possible as I am facing very big issue due to this.
                            May 14, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 08, 2020
                            Axis Bank Customer Care's response                             Hi, we have responded to your query via Inbox. Thanks for writing in! Regards, Team Axis Bank
                            View replies
                            I hava not sufficient balance in my saving a/c for Auto And persons loan
                            so i m not pay my emi for month of april And mat
                            I request to u my emi extend for 2 month
                            Thank u
                            Reply
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                              V
                              Vaibhav Ahirrao
                              Apr 6, 2020
                              Resolved
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                              Resolved

                              Address: Tulsi puja r/h block A1 kalanagar dindori road Nashik

                              I have account in axis bank since 2017. I have never requested them for demat account/services. But, yesterday (4th april) 885rs got deducted as axis direct charges from my account. I never used demat services before. I tried contacting axis customer service but due to lockdown, the services are temporarily unavailable. Please help me to get my deducted money back.
                              May 7, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 06, 2020
                              Axis Bank Customer Care's response                               Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                                A
                                axis bank fraud
                                Apr 6, 2020
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                                On 4 april axis bank debited 955 on my account for demat at this time when indian need help as they known how middle class people will adjust. I never use a demat in axis bank why they charge me at same time when i am opening a account that time person told me that your demat is free of there any charges he should let me know. Axis is a bank who a charge alot from customer. This is my salary account if it’s not then i am sure i won’t use this bank service. As a rbi rule without giving prior notice.
                                May 7, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 06, 2020
                                Axis Bank Customer Care's response                                 Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                                  V
                                  Vignesh Selvamani
                                  Apr 6, 2020
                                  Resolved
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                                  Resolved

                                  I have account in axis bank since 2015. I have never requested them for demat account/services. But, yesterday (4th april) 885rs got deducted as axis direct charges from my account. I never used demat services before. I tried contacting axis customer service but due to lockdown, the services are temporarily unavailable. Please help me to get my deducted money back.
                                  May 7, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 06, 2020
                                  Axis Bank Customer Care's response                                   Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                                    V
                                    Vignesh Selvamani
                                    Apr 6, 2020
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                                    I didnt have/use demat account in Axis. How they can deduct 885rs for Axis direct charges without my knowledge. I need my money back.
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                                      A
                                      Arpan1983
                                      Apr 6, 2020
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                                      I am Arpan from Kolkata.I opened an a/c with Axis Bank on 19th Mar but till today My account is Frozen.Kindly Suggest me How to activate my account?

                                      Arpan Dutta
                                      A/c No.[protected]
                                      IFSC: UTIB0001481
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                                        S
                                        Sravanth A
                                        Apr 6, 2020
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                                        Resolved

                                        Address: Gachibowli, Hyderabad

                                        I have a salary a/c in axis bank hyderabad branch, day before yesterday on (4th april 2020) i got a sms from axis bank informing that rs-1770 has been debited from my account. Also they deducted rs 1744 on june 18 th, 2018 as consolidated dp charges. I have complained but nothing was done. I haven't opted for any demat account while opening the account. Kindly resolve the issue.
                                        Regards
                                        Sravanth
                                        May 7, 2020
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 06, 2020
                                        Axis Bank Customer Care's response                                         Hi, we request you to write to us at [protected]@axisdirect.in for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
                                        View replies
                                        Axis bank cut my money on my account. Rs 2969 approximate. Plxx it's not fair plzz refund my money. Thank
                                        Reply
                                        Asrar Ajaz's reply, Apr 3, 2020
                                        Axis bank srinagar branch karanagar sgr. Imr.
                                        Hi. I have saving account in axis bank srinagar
                                        When I checked my account balance then have deducted Rs 2969 from my account written as consolidation charges. Plxxx help me to get my money back my account.
                                        Asrar Ajaz
                                        Axis Bank Customer Care's response, Apr 6, 2020
                                        Verified Support
                                        Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                        Hi,
                                        An amount of INR 885 has been deducted from my savings salary account thorough axisdirect, whereas I haven't opened any demat account.
                                        Please initiate refund.
                                        Thank you
                                        Reply
                                        Axis Bank Customer Care's response, Apr 6, 2020
                                        Verified Support
                                        Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest.
                                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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