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Axis Bank Complaints & Reviews

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Updated: Mar 13, 2026
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Axis Bank reviews & complaints page 184

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S
Sajanpreet singh
Feb 11, 2020
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Address: D-17/1464 Kartar nagar chheharta Amritsar, Amritsar, Punjab, 143001

I am complaining about my personal loan account.i had olready paid my instalment in advance.i had paid my instalment in manual mode but gain they cut my instalment through autodebit mode which results that my CIBIL score get lower and you also charge me a overdue charges. Please resolve it as soon as possible other wise I will file a complaint against you because this result as a fraudulent with me.
Axis Bank customer support has been notified about the posted complaint.
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    Roshan Ghatkar
    from Pune, Maharashtra
    Feb 11, 2020
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    My Friend Mr. Nishad Shelar is customer of Axis bank and took a loan by giving my name as Guarantor. He did not pay 2 months Loan EMI because he several times asked bank person to arrange a full payment process and did not receive a respond.
    I got two calls from Axis bank - 1st on Saturday 8th Feb 2020 and 2nd on 9th Feb 2020. The person was telling or threatening me for paying his pending or missed dues today only anyhow because they couldn't contact my friend. I refused as I meant to co-operate them by giving his information but instead they warn me If I don't pay then they will file a case warrant against me. I said I can help you to locate him but how to collect is your responsibility.
    Actually the thing is He got a job in Canada and that's why bank collectors can't contact him properly.
    And I really don't think this is the proper way to talk if they are incapable to do their job and threatening like this.
    Axis Bank customer support has been notified about the posted complaint.
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      vikram yadav98
      Feb 11, 2020
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      Address: 125001

      Respected
      I want to share you that I call many times to fastag of axis support.my account close on 19 nov 2019 but till not refund after talk to many seniors.i get autodebit fastag from hisar main red square branch.after I close why they are not refund.i have all profess with recodings also.this is my last mail to axis after that I go consumer court.aprox 500 mail sent to etc .management my request id is[protected]
      thanks
      a/c no. [protected]
      vikram yadav
      [protected]
      Mar 29, 2020
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 17, 2020
      Axis Bank Customer Care's response
      Hi, we regret the inconvenience caused and request you to DM us the Vehicle registration number to check and provide further assistance. Regards, Team Axis Bank.
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        Aafy
        Feb 10, 2020
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        Address: MIG 37 SECTOR 2A SAKET NAGAR BHOPAL, 462024

        Myself aafreen alam, a post graduating student from rgpv bhopal.
        I have uploaded bank account details on aicte portal for receiving stipend but the beneficiary code is not generating. The reason says my bank account is in non-interfaced bank and also my account number is pending at bank.
        I have uploaded my documents in november 2019 and till now i did not get the beneficiary code and hence stipend is not processing further.
        As a student it is a huge problem. Kindly solve it and look into the matter.
        Please do the needful.
        Account number ([protected]) ifsc code (Utib0004475)
        Saket nagar bhopal, mp
        Mar 21, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2020
        Axis Bank Customer Care's response
        Hi, we have tried reaching you on multiple occasions however the number was not reachable. Request you to share the alternate number and preferred time to contact. Regards, Team Axis Bank.
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          AfreenShaik
          Feb 10, 2020
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          Address: Hyderabad, Telangana, 500081

          I got a call from axis bank agent on 1 day. (I don't remember the day exactly)

          She started conversation like this call from axis bank, due to maintenance service, we are verifying communication address, she wants me to confirm my current address during call and i did.
          After that she requested for consent code which i got message from axis.
          Later she informed in the same call i will get another call from verification department, pls respond to that call

          On 2nd feb, 3.07pm, got following message
          Your credit card application for axis bank my zone credit card with reference no 17264644 has been declined. Pls call [protected] if you did not apply

          Due to this my cibil score got impacted which is not tolerance. Can you please take an action on this.
          Mar 27, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 11, 2020
          Axis Bank Customer Care's response
          Hi, we have made a note of the concern raised by you and will get back at the earliest. Regards, Team Axis Bank.
          Verified Support
          Feb 24, 2020
          Axis Bank Customer Care's response
          Hi, we request you to share with us your contact number and we will get back shortly.
          Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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            N
            Nazi Hussain
            Feb 10, 2020
            Resolved
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            Address: Axis Bank, Plot No. XI-16, Block Ep & GP. Electronics Complex, Bidhannagar, Sector V, Kolkata, West Bengal 700091, 700091

            We g s software pvt ltd having a current account in your bank since 2016. We would like to inform you that on august'2019 we lost our debit card and immediately we have placed a request for new debit card, and we have been informed that within 15 days a new card will be delivered to our address. But unfortunately after repeated reminder and multiple time we filled up the forms we got our debit card on the month of january'2020.
            After received a card we have informed that pin needs to be generated and for that it requires a date of birth. We have done the same and tried to generate the pin but the date of birth was showing mismatch, we complained to the branch and they asked to fulfill the form and within 24 working hours it will be resolved. Now we are very much surprised to see that 1.5 month passed and we are helpless.
            We have faced so many legal issues in our books of account due to unavailability of debit card, as we had to done the payment from different account.
            This is how the axis bank electronics complex branch members are providing service to their clients. I would like to share the names of the employees who have been involved to providing the service to us.
            Ms. Rama sharma
            Mr. Arup saha (Counter no 3)
            Mr. Sanjay khanwankar (Branch manager)
            Mar 12, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 10, 2020
            Axis Bank Customer Care's response
            Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              prabakran2010
              Feb 10, 2020
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              I have savings account in axis bank. My contact number is [protected]. I was charged -7299rs for non maintenance of average minimum balance and my account balance is negative -7299s. You cant make an account balance as negative due to non maintenance of account balance according to rbi rules. I contacted your support and, they say that there is no rules like that and, there is no need for axis bank to follow those rules. I want my negative balance to be waived please solve my request.
              Mar 12, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 10, 2020
              Axis Bank Customer Care's response
              Hi, we tried reaching you today, however, we were unable to connect as the mobile was switched off. Request you to share an alternate number, so that we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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                Feb 10, 2020
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                Address: RICO FLUIDTRONICS PVT. LTD. PLOT NO 11 SECTOR 8 IMT MANESAR GURGAON, 122002

                Dear axis bank, this is to inform you that 1200 inr debited from my account without any notification, i have not given any cheque to any one but today i have received from axis bank that 1200 cheque return and debited 1000 rs. But when i have checked my accounts that 1200 debited from my account and there is const charges. I am traying to connect you in toll free no but no body can give answer. Pl respond other wise i am going to take a case in court.
                Mar 12, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 10, 2020
                Axis Bank Customer Care's response
                Hi, we are open to help you! Please DM us your registered contact details and we will get back to you at the earliest.
                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                  vaddlalokesh
                  Feb 10, 2020
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                  Address: 517501

                  I hold axis bank asap account, i have deposited cash around 5 times via deposit machine in a month and i have been charged around 300rs for each deposit (Deposited just 500 like wise).
                  There is no sms that i will be charged 300 for this deposit as i exhausted monthly limit or no email or atleast on screen of deposit machine it never says the charges. Now i have been charged around 1500rs for cash deposit charges and no transparency in banking. Also if you have charged that 300rs soon after a day or week customer would have under that there are charges, but you charged after a month and customer dont know whats happening. I am worried and not happy with axis bank services, please revert the charges.
                  Mar 14, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 10, 2020
                  Axis Bank Customer Care's response
                  Hi, we are open to help! We request you to refer to the following link: https://application.axisbank.co.in/FeesAndChargeMaster/pdf/ConvenienceFees.pdf to get more details on the referred topic. Regards, Team Axis Bank.
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                    ReginaSRoyal
                    Feb 10, 2020
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                    Address: Udupi, Karnataka

                    I opened my axis bank asap account online last year in feb 2019 after great hassle. I was charged extra twice for debit card and sent 3 cards. Despite trash customer service, i went to the bank and completed full kyc and mainly did transactions via gpay. One year the bank sends me a text that they closed my account with no previous warning and took all my money stating the reason that kyc was not completed. Customer service is unreachable via call or text. Bank takes no responsibility of its mistakes. Absolute fraud.
                    Mar 12, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 10, 2020
                    Axis Bank Customer Care's response
                    Hi, we regret the inconvenience caused and are open to help you. Please provide us with your registered contact number and we will get back at the earliest.
                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      M
                      ManojKshirsagar1138
                      Feb 9, 2020
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                      Address: Pune, Maharashtra, 411014

                      Axis Bank Deduct my Money Without any prior Notice or Intimation. And they Not telling the Clear Why they Deduct Hidden Charge Consolidated Charge242.19+ GST43.59=Total 285.78.
                      CUSTOMER CARE support facility is Worst.The CUSTOMER CARE Executive Mr. NADAAF so Arrogant and speaks banking ### but not Solving my Queries and my Questions.
                      Axis is The Worst bank in my Life
                      and i'm going to Close my Account.
                      Axis Bank customer support has been notified about the posted complaint.
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                        Tarun Tatran
                        Feb 9, 2020
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                        Today My Account debited by 7134 INR on account of consolidated charges.
                        During my last call to Axis customer care the representative told that there would be only 500 INR charge against your account and that was deducted last month.
                        I am not aware of the charges levied here...Axis Bank has started cheating customers.

                        Date - 9th Feb
                        Solution - I want my money back...then I will keep my account operational.
                        Axis Bank customer support has been notified about the posted complaint.
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                          N
                          nagesh telugunti
                          Feb 9, 2020
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                          Hi team,
                          I have made imps transaction today (09th feb 2020) for the amount rs.100000 from my axis account to hdfc account. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.
                          Counting it as one more worst experience with axis bank.

                          Thanks,
                          Nagesh.
                          Axis Bank customer support has been notified about the posted complaint.
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                            K
                            Karthish Rayan
                            Feb 9, 2020
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                            Address: 560085

                            Last month there was 1200 rupees were deducted in my account under account of consolidation and even this month 600 rupees were debited.. Unusual exploitation of customer without proper reason.. Serious i'm total disappointment with axis bank. I'm losing hopes in axis bank. Please take proper measurements in consolidation charges please don't exploit axis bank customer with lumpsum charges. Please make a refund of all consolidation charges. I'm totally disappointment with this act. Nearly 2000 rupees exploited.
                            Mar 14, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 10, 2020
                            Axis Bank Customer Care's response
                            Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                              Prashanth Balraj S
                              Feb 9, 2020
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                              Address: 560036

                              We all know that axis bank is one of the best and provides great deal in business and to all customers
                              I know how the bank is because im seein it from past 2 years
                              However i never expected such bad experience that would happen from this bank
                              I had a car loan from axis bank where i was paying every month on time however on this month due to bank strike on friday and saturday that is 31st jan and 1st feb i couldn't deposit a cash in my bank. Whereas bank done ach on a day of holiday that is as per their against confirmation which is in case of holidays it would deduct from next working day but now they end up imposing 661 as penalty for non maintainance which is not good though after paying the emi amt in bank.
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 10, 2020
                              Axis Bank Customer Care's response
                              Hi, we regret the inconvenience caused and are open to help you. Please provide us with your registered contact number and we will get back at the earliest.
                              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                              Feb 10, 2020
                              Updated by Prashanth Balraj S
                              [protected]
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                                daheriya_nirmit
                                Feb 8, 2020
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                                Address: Indore, Madhya Pradesh, 452010

                                Dear sir,
                                I had a salary account with axis bank, which later on converted to savings as i discontinued my service with my last employer, i continued using my account on a daily basis. Suddenly my account was blocked/frozen by axis bank without any intimation or notification. Now when i am trying to reach out to the call center i am not getting any valid or logical reason as why is that so.
                                Please help my registered mobile number is[protected].
                                Mar 14, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 10, 2020
                                Axis Bank Customer Care's response
                                Hi, thanks for writing in. We request you to visit the branch and our officials will assist you further. Regards, Team Axis Bank.
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                                  prakashnpk
                                  Feb 8, 2020
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                                  Address: Bangalore, Karnataka, 560045

                                  It is been more than 3 months that i requested for fast tag replacement from the axis bank.
                                  Customer service seems to be very bad.
                                  They are not well equipped to handle customer issues.

                                  When called for customer care[protected] — most of the time it takes lot of time of to connect, when it connects they will take a request, assign the ticket number and takes months to resolve the issue.

                                  Recharge facility is very worst. When recharge is done, it is not reflected in account and for that separate ticket has to be created which even takes months to resolve.

                                  Can appropriate team pitch in to resolve this issue.

                                  Tickets number will be shared on request.
                                  Mar 14, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 10, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we regret the inconvenience caused and are open to help you. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.
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                                    kaushik visavadiya
                                    Feb 8, 2020
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                                    Address: Rajkot, Gujarat, 360002

                                    Early morning today 7th feb 2020 i got a text that rs.1437.87 has been debited from my account.

                                    I am unable to understand this charge especially why i have been charged.

                                    I need the refund, this bank is cheating us, i am unable to call them, getting response that its a chargeable call, then i recharged, after that it says no response, receiver is not answering.

                                    How a bank can put such number where customers cannot reach them.

                                    I need a refund plus compensation to that, this is not acceptable.
                                    Mar 12, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 08, 2020
                                    Axis Bank Customer Care's response
                                    Hi, thanks for writing in. We are open to help you! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Regards, Team Axis Bank.
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                                      SawanAnkur
                                      Feb 8, 2020
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                                      Address: Amroha, Uttar Pradesh, 244236

                                      Sevamai,
                                      Samaj kalyan adhikari amroha,
                                      Mahodai, nivadan is prakar hai ki mai ksm degree clg (Afjalpur loot) ka student hun meri 2019-20 ki scholorship form m jo bank account bahra tha vo account kisi karan block ho gaya h... Karpya krke mujhe koi solution btaye ki ab main kya kru... Apki ati krpya hogi..
                                      Aap se anurodh hai ki meri scholorship bhejne ka kast karen.
                                      Dhanywad
                                      Mera byora is prakar hai...
                                      Naam - ankur chaudhary s/o satyaveer singh
                                      Cate - hindu (Obc)
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        arnarendra
                                        Feb 8, 2020
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                                        Axis bank has falsely deducted rs 140/- on 21-jan-2020 and i have raised complaint to them. Complaint number provided is sr[protected]. But even after following up several times, there is no update from them and also no refund so far. Can you please get this refund done and make sure to address the issue of wrong deduction in future?
                                        Details required are below.

                                        Fastag wallet id: [protected]
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 10, 2020
                                        Axis Bank Customer Care's response
                                        Hi, we regret the inconvenience caused and are open to help you. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.
                                        Feb 10, 2020
                                        Updated by arnarendra
                                        I have already written several mails to the mail ID etc.[protected]@axisbank.com from my registered email which is [protected]@hotmail.com. I am not getting any response either on email. Even when I call your customer care also there is no update.
                                        Are you totally disconnected?
                                        Please process the refund ASAP
                                        Feb 15, 2020
                                        Updated by arnarendra
                                        Any update? I have written several times to etc.[protected]@axisbank.com. Is there any other email ID on which I have to write?
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