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Axis Bank Complaints & Reviews

www.axisbank.com

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Updated: May 25, 2026

Complaints 13015

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6562

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Axis Bank reviews & complaints page 195

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Address: MoosaPet, Hyderabad, Rangareddy, Andhra Pradesh, 500018

I have booked fastag on 20th december 2019 but still not received. I called customer care but no proper response. I waited for 12 min to get the cc executive he simply says you will get it shortly and hung up the call. I emailed to etc. [protected]@axisbank.com the take a complaint and without my notice they have closed the complaint.
Worst thing they auto debited rs.800 recharge my fastag which i have received yet. Once again i have raise a complaint to remove auto debit but no response so far. They simply gave complaint number...
I feel i made a mistake by taking fastag from axis bank
Regards,
Sathish kumar
[protected]

Jan 10, 2020

Complaint marked as Resolved

My complaint is not resolved yet... How come they mentioned that it is resolved? Sathish Kumar

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, we tried contacting you on multiple occasions, however, we were unable to connect as the number was not reachable. Request you to share with us your preferred time of contact along with an alternate number and we will get in touch with you to offer the necessary assistance. Regards, Team Axis Bank.

Jan 09, 2020

Updated by Sathish2806 Please note my alternate number[protected].

Regards,
Sathish Kumar

Jan 09, 2020

Updated by Sathish2806 Preferred time to contact is between 3.30PM to 6.00PM on weekdays. If i miss the call also then i will call back

Sathish Kumar

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Sir on 06 jan 20. I paid my daughter kv school fees in union bank of india through axis bank net banking. An amount of rs. 1800 for quarter ending jan 2020 to mar 2020 has been debited from my account but the same has not been reflected on union bank of india kv fees. My axis bank account no. [protected]. After that i pay again rs.1800 through sbi credit card and the same has been reflected in union bank kv school fees. But my earlier debit amount of rs. 1800 has not been credited into my axis bank account.

Feb 15, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Jan 08, 2020

Updated by Debnath Dhar Amount of Rs.1800 not credited into my account

Jan 08, 2020

Updated by Debnath Dhar Sir on 06 Jan 20. I paid my daughter KV school fees in Union bank of India through axis bank net banking. An amount of Rs. 1800 for quarter ending Jan 2020 to Mar 2020 has been debited from my account but the same has not been reflected on Union bank of India KV fees. My axis bank account No. [protected]. after that i pay again Rs.1800 through SBI credit card and the same has been reflected in Union bank Kv school fees. but my earlier debit amount of Rs. 1800 has not been credited into my axis bank account.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank.

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Address: #47,U And U PG, 2nd cross, Prashanth Pai lay out, Hope Farm Circle, White Field, Benaluru, Karnataka, Bangalore, Karnataka, 560066

On every month from last 3 months they are deducting rs.118/- from my account with out giving any prior information saying that mandates reference issuing, after deducting the amount. This the third time they have deducted the amount from my account. Why they are charging unnecessary charges when they are not providing any service.. Such worst service i ever have with axis bank.

Feb 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, sorry for the trouble. Please share with us your registered contact details and we will get back to you at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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R

Rizwan7786

Jan 9, 2020

I'm Sayeed Ahmed
Axis A.C=[protected]
Ifsc=UTIB0001202 Branch=Hoskote

Amazon electricity bill paid on 11 Dec 2019 but transaction is failed and refund amazon but not credit my bank account
Rs-341 Rs-161 Rs-480 please refund amount

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

A

arnab4you

Jan 9, 2020

I have applied for fasttag ion 13 december, , but am yet to receive the fastag yet from axis bank.
I tried to reach the customer care, but not able to reach them.
Please try to resolve my issue asap.
Reference no. for transaction[protected]

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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I have applied for Axis bank Fastag n also received the same. But unfortunately somehow I have lost the Tag. I have requested for replacement of the same on 24th Dec over phone. A confirmation reg my request was also sent by them through sms n also mail. But till date I didn't receive the Tag. In this regard I have sent 3 emails to Etc.[protected]@axisbank.com but NO REPLY RECEIVED. I called up their Helpline (though its very very difficult to get their line) they assured me that within 24 hours they will get back to me. But NO REPLY TILL DATE. Most Unfortunate to see the servicing of this bank.
Can it be resolved ?
Jayanta Kumar Lahiri
Car No WB02AD3659.
PH [protected]

Axis Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110052

As we all are well aware that after 15 January NHAI toll plazas will charge double amount of the toll from the person who don't have fastag on his vehicle, In this regard I'd like to share my grievance for redressal about the Fastags purchased & activated through online Axis bank web portal for 2 no.s of my Cars, DL3CBC1818 Regd Mobile no [protected] & the another one DL8CAC9324 Regd Mobile no [protected] on dt 28/12/2019 by paying Rs 407.20 each. At the time of Purchase Axis Bank assured that these fastags will be delivered maximum within seven days to our registered address but till date in spite of my continuous follow up complaints with the Customer care nothing is happening. Please do the needful required to resolve the issue at the earliest and save me from the NHAI penalty Charges.

Axis Bank customer support has been notified about the posted complaint.

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Address: 29/b 6th cross left alfa garden krpuram bangalore, Bangalore, Karnataka, 560049

Fastag was ordered on 04th jan 2020 and there is no delivery status for the vehicle details entered on bluedart tracking section.

How to check the fastag delivery status.

Kindly let me know the steps to check the status and delivery time for the fastag.

Also the toll free number for fastag is not working. Have tried calling number of times but there is no response.
Update in my email id [protected]@gmail.com

Feb 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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B

Bridget Charii

Jan 9, 2020

INR 2199 was spent on credit xx4589 on 06 jan 20 at ECPP assistance service,
This amount was deducted without my approval. Please Deactivate ECPP assistance service from my credit card immediately and i want my money back.
Name:- cr tony moyon

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we are here to help! Please share your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

CPP Group India Customer Care's response, Mar 23, 2020

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Regards,
CPP Team

P

Prakash Jashnani

from Kanpur, Uttar Pradesh

Jan 9, 2020

Hi i have applied for two fast tag i have just received only one on 24th dec .not able to connect to the toll free number . i had booked for two cars an the number is up78fb0055, up78dk1675. i have received o[censored]p78fb0055. i havent received o[censored]p78dk1675. please look at the matter .

Regards
prakash jashnani
[protected]

Prakash Jashnani's reply, Jan 3, 2020

sorry to say axis fast tag toll free is too bad . its better u do not give toll free number.

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.

S

Shivamxl

Jan 9, 2020

Whenever i am trying to register with my customer ID i am getting error " invalid user credentials " .

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.

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Address: Anand, Gujarat, 388001

Fastag does not get recharged. When clicked on "recharge" option in their website, nothing happens. Instead we are direct to "statement" page. I have tried reaching it through mobile app (Using neft) option. It still does not get recharged.
There is no pick on till free number. I have written 5 emails, but they have not replied. I am stuck with this useless and pathetic service

Feb 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://www.axisbank.com/progress-with-us/money-matters/how-to-recharge-your-fastag Regards, Team Axis Bank.

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Address: 6, Navketan Estate, Opp. Onida House, Mahakali Caves Road, Andheri East, Mumbai City, Maharashtra, 400093

Dear team,

I have paid my emi on time manually (5th jan)
As i did not get any information or msg regarding emi will deduct on 6th instead of 5th, because of this i had paid manually in fear of penalty. But still bank has deducted 590 as penalty, its seem not fair.

Is there any chances for refund this amount.
As i had paid on time so why this penalty.
It is just disappointed.

Incident date: 07/01/2020
Client name: sana mohd ali ansari
Mobile number: [protected]

Feb 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, we are very transparent in terms of charges which are mentioned on our website / Most important terms and conditions of application form and statements. Request you to refer to the below link to get the details of charges applicable to your account. https://application.axisbank.com/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank

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Address: New Delhi, Delhi, 110091

I have booked fast tag on 31st dec 2019. I got the booking confirmation message and was mentioned that it will be delivered in 7 days. Its been 8 days now, i have not yet got even dispatched message. Helpline number provided is not useful at all as only music pays after two ivr option. Raised a sr as well on axis bank fasttag portal but no reply yet on that as well. I dont know when will i get my fasttag. Never expected such service from such a big reputed bank.

Feb 9, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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I have applied for fastag on 31st december. But till date did not receive the same. The reference number or this application is wb12d3407. It was notified that the tag will reach me within 7 days. I tried to call the helpline number [protected] several times but there is no ivr. The call gets connected but after waiting for long time you cannot find anyone speaking to you. This is poor service from axis.

Feb 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.

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I had applied for fasttag through the axis bank portal an even paid the mentioned amount of 200 and it was said that the fasttag would pe delivered within a week. However it has not been delivered till now and also there aren't any messages from them. The toll free number is also not being answered and emails are also not being responded with the current status of the process.

Feb 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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I Applied For Fast Tag Through Axis Bank On 31.12.2019, I Received the Reply As "Your Request Has Been Processed And Your Tag Will Be Delivered To Your Address Within 7 Days. Your Reference Number Is *********" But Still I Didn't Receive Fast Tag. I Tried Many Time To The Toll Free Number, No Response. When Should I Receive My Fast Tag?

My Mobile No Is : [protected]
My Reference No Is : TN48AB0259
URN : 58714156

Axis Bank customer support has been notified about the posted complaint.

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Address: Santosh tower hospital road, Kutch, Gujarat, 370001

Disputed unauthorised transaction happened on 10/12/19 by crating UPI ID from saving account Axis bank customer I’d[protected].
UPI ID was created on 10/12/19 at 19.30, massage from AXIS BANK on mobile recived immediate I informed Axis bank cousumer service that I have not created UPI ID .Within 5 months 5 unauthorised transaction happened without waiting my confirmation regarding UPI ID. It is deficiency on part of Bank without confirmation carry out transaction .I am taking legal action in local Court and Consumer court.
Kamla Arjan Pahilwani
[protected]@rediffmail.com

Feb 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Sorry for the trouble. Regards, Team Axis Bank.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

I purchased fastag online via axis bank on 16-Dec-2019 and have not yet recieved. I contacted several times customer care but nothing helpfull was done. Every time they just updates that fastag will be delivered in next 2-3 days with new interaction ID. On 04-Jan-2020 axis bank has also recharged my fastag account through auto sweep feature from my saving bank account which was not activated by me. I have charged multiple times for fastag while it's not delivered to me.
My registered mobile number is [protected] and vehicle number is UP81BC7000 for which i purchased fastag.

Axis Bank customer support has been notified about the posted complaint.

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Address: NEXT VIDYANI SCHOOL, 390008

Yesterday i registration my newretail account at your side..My transaction no is[protected]..Dated 7/01/2020.. for issuing of fasttag of my car i wrote my car that my car no is GJ 06 PC 5677 but your meassage given by bank i seen my car no GJ 06 5677...So please correct my car number in your record and send me or informing at my cell no[protected]...

Feb 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at etc.[protected]@axisbank.com. Regret the inconvenience caused. Regards, Team Axis Bank.

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Wrong Debit of Fastag not resolved so far

Sir
I am sending this email after various unsuccessful trials of sending emails and service requests.
My valet id is [protected]
Vehicle is Innova which is VC4 as per classification but charged as VC 7 on 09.11.19 at Trichur toll plaza
Action Id 99389564 is tagged for my email complaint
Service request closed without resolving the problem- SR[protected]

Not able to attachScanned copy of grievance form is attached
Please help in resolving the issue
I have not updated the Fastag Vallet after this issue.

Jones T U
Advocate
[protected]
[protected]@gmail.com

Feb 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Jan 07, 2020

Updated by Jonesthek soft copy of grievance form is also attached

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at etc.[protected]@axisbank.com. Regret the inconvenience caused. Regards, Team Axis Bank.

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Address: Jhajjar, Haryana, 124507

I have purchased fastag on 17 Dec 2019 by paying Rs 400 online . I have received fastag account same time but till today I have not received any intimation about issues or dispatch of fastag. Axis bank has eaten my Rs 200 as min balance and Rs 200 as security deposited. Toll free number only play music no responce. My Mob [protected]. Will any authority take ction against Axis Bank .Thanks .Sompal

Jan 7, 2020

Complaint marked as Resolved

Complain not resolved.It is false message.

Axis Bank customer support has been notified about the posted complaint.

Jan 07, 2020

Updated by spdalal I have not received my fastag toll date and no intimation received from Axix Bank. Please help me to get my fastag or refund of my Rs 400.Thanks. Sompal [protected]

Verified Support

Jan 08, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regards, Team Axis Bank.

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Address: A 201 SANTOSH TOWER HOSPITAL ROAD, Kutch, Gujarat, 370001

Disputed unauthorised happened in from my saving account as above on 10 .12.19.PAYTM personal created UPI I’d on date 10/12/19 (As had done transaction through Axis bank debit card maybe card was saved with PAYTM)On Dt 10/12/19 at 19.30 I recived alert massage from AXIS BANK that your UPI Pin is created.I immediately called Customer care Axis bank that I have not created UPI Id by that time transaction were already made.No OPT was send for any 5 transaction of 4 transactions Rs 20000 and 1 transactions of Rs 10000 made within minutes of creating UPI ID .I intend to take legal action against bank approach Local court or consumer Foram as deficiencies in service of bank
KAMLA ARJAN PAHILWANI
[protected]@gmail.com

Axis Bank customer support has been notified about the posted complaint.

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Dear Axis bank

My Fastag Wallet ID:- [protected]
Customer ID:[protected]

There is fund transfer of INR800 reflecting in my bank acct dated 03.01.2020 without my consent to Fast tag recharge.
Why this activity occur without having any mandate of auto debiting from bank saving account moreover when it is not required.

I want this money to be send back to my saving account on urgent basis. I don't require to travel so often and money in my fastag wallet.

Regards
Vivek Goswami
+91-[protected]

Axis Bank customer support has been notified about the posted complaint.

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rajan gidwani

Jan 9, 2020

Same has happened to me also, Not sure why it has happened, and how to disable this.
I also don't travel much on highways. I don't need to keep too much of money in my fast tag wallet.

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Address: New Swatantra Nagar,behind Police Chowki, Jagnade Square, Nandanvan, Nagpur, Maharashtra, 440009

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Wallet ID: [protected]
Vehical Number : MH49U7244

Mobile No. [protected]

Feb 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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