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Axis Bank Complaints & Reviews

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Updated: Jul 18, 2026
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Axis Bank reviews & complaints page 199

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N
nandinida0105
from Bengaluru, Karnataka
Jan 21, 2020
Resolved
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I am new to use credit card and initially they told no charges will be there for credit card. But on sunday i withdraw the money 2000 from my credit card this is my 1st transaction and they charged 2590 for it. I had paid 2000 on monday which i withdraw. Y they are charging 590 rs extra. Its not small amount. So please revert whatever additional charges applied for 2000 rs.

I had paid 2000 but its showing unbilled amount 2590. Please do the needfull
Feb 25, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2020
Axis Bank Customer Care's response
Hi, we are here to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx to get more details on the referred topic. Regards, Team Axis Bank.
I made payment in Alibaba through my axis credit card...almost 50 day I asked them...they said 12/12/2019 our side refund successfully...you can ask you bank we send you the ARN number...how can track my refund status through ARN number
Hi
i did not recieved fast tag, for which i paid money in 5 dec. To axis bank.
Vehicle no UP14DE 6590.Mobile no.-[protected]. I have paid 400 rs to axis bank but it was told it will delivered within week, but till now not delivered.
Axis Bank Customer Care's response, Jan 21, 2020
Verified Support
Hi, we request you to write to us at [email protected]. Regret the inconvenience caused. Regards, Team Axis Bank.
I have not received fastag card yet.

I have issued fastag card on 30december and now it is 16 january
(15 days)completed .

They are saying that they are delivering fastag card within 7 days.

But not yet received

I have call im customer care number but not working

So i have try by mailing them but they havr not replyed to me yet .
Axis Bank Customer Care's response, Jan 21, 2020
Verified Support
Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.
On 15th January 2020 I got message 140 rs debited toward fastag adjustment entry. (Vehicle no. MH12 ET 0506)

I don't which type of charge is adjustment entry with 140 rs what adjustment Axis Bank done.?

No proper information for this on website no customer care number connecting.

Please revert back debited amount as soon as possible.
I have registered fastag in Axis bank, got activated with vehicle number TN46U6405 on DEC 28th 2019.

Fastag A/C No : [protected].

I have not received Fastag still, not even received dispatch details.

request to expedite and confirm when will be dispatch.
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    Sandeep Vemulapalli
    Jan 20, 2020
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    Address: 10-50-5/23 P-2 5TH FLOOR SUNNY SIDE HOMES APT RAM NAGAR, Visakhapatnam, Andhra Pradesh, 530002
    Website: consumer complaints

    HI
    my name is sandeep applied for fast tag on 28th dec 2019 my trasaction ID:NT[protected] SCHEME IS ETC,
    as on date i havent received my fast tag called several times to toll free number it doesnt connect even if it connects by mistake even after 10 minutes u receive same vioce thanks for choosing fast tag it doesnt even get connected to customer executive, when ur unable tpo do why to take the charge to supply fast tags are ur employees are sleeping or what
    dont u know the value of service, u call this as service
    will i get fast tag after one yr or what i[censored]r unable to process pay my amount back horrible service
    Axis Bank customer support has been notified about the posted complaint.
    I made payment in Alibaba through my axis credit card...almost 50 day I asked them...they said 12/12/2019 our side refund successfully...you can ask you bank we send you the ARN number...how can track my refund status through ARN number
    Hi,

    i have applied for fasttag from axis bank and i'm not getting any delivery response from axis bank customer care as well as through email.
    I till not received my fastag since 15 days. Khas register my fastag with axis Bank on 05th January and till now it is not delivered to me.
    Your A/c 943788 is debited by Rs. 118 on 15Jan20. Avbl Bal: Rs. . Info: Sign. Verf. Chrgs Mandate Regst/ Stop. Call [protected] for dispute.
    I don't think i have issued any such mandate.
    Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

    Best regards,
    Deepthi
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      J
      Jayanta07
      Jan 20, 2020
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      I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I already received customer id & wallet id on 7th January 2020 but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
      +1 videos
      Axis Bank customer support has been notified about the posted complaint.
      I made payment in Alibaba through my axis credit card...almost 50 day I asked them...they said 12/12/2019 our side refund successfully...you can ask you bank we send you the ARN number...how can track my refund status through ARN number
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        M
        Manoj Kumar Bahuguna
        Jan 20, 2020
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        Address: Dehradun, Uttarakhand

        Dear Sir, my Axis bank account number is [protected]. I tried to withdraw of Rs. 2000/- through ATM (HDFC) sector -5 R.K.puram by my debit card number[protected] on dated 05.01.2020. Money was not withdrawn and I got a message i.e "your a/c 497954 is reversed Rs. 2000.00 on 05.01.2020 15:34:59" while nothing was received in my account.
        Dispute form along with SMS received is being attached for reverse of Rs. 2000/- into my account immediately.

        Mobile no. - [protected]
        E- Mail I.D - [protected]@gmail.com
        Axis Bank customer support has been notified about the posted complaint.
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          M
          MahekPunia
          Jan 20, 2020
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          Address: City Cheeka, Distict Kaithal, State Haryana, Near New Sabzi Mandi, Kaithal, Haryana, 136034

          I had my limit and loan account in axis bank cheeka and i got an offer from another bank.. That they will give great offer on interest and more limit money... So they paid my limit and loan amount by cheque,, but i paid about 70, 000 of money cash to close my account.. It has been 10-15 days they are not closing my account.. They say come tomorrow, come that day this day.. I come from 25 km. Of distance to this bank almost daily... I was stressed about it all on my real sister's wedding, my father is no more so i am handling all the things in my house.. And now this harrasement... I am done talking...!!!
          Axis Bank customer support has been notified about the posted complaint.
          Jan 20, 2020
          Updated by MahekPunia
          I Have all Sorts of Recording of them, , Call Recordings and In Bank Recordings on My mobile phone...of How they are giving me False information about my account..
          Verified Support
          Jan 20, 2020
          Axis Bank Customer Care's response
          Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank
          Jan 22, 2020
          Updated by MahekPunia
          My Registered Mobile no. is [protected]
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            S
            Shailendra Singh Bhadauria
            Jan 20, 2020
            Resolved
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            Resolved

            Address: AG-05, Tower-A, Amrapali zodiac, sector-120, noida, up-201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

            I have applied for fastag from the axis bank on 28th december 2019 and still i haven't received any physical tag. Today is 20th january 2020.

            Earlier i had applied for my other car but that gets delivered within 10 days, but for this car, i haven't received the fastag even after 23 days.

            I am really surprised how unprofessionally axis bank is handling the fastag implementation.
            Please look into the matter.
            Feb 24, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 20, 2020
            Axis Bank Customer Care's response
            Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank
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              D
              drsiyajain
              from Mumbai, Maharashtra
              Jan 20, 2020
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              Resolved

              Address: D 313, indira nagar, Lucknow, Uttar Pradesh, 226016

              Poor Services by Lucknow branch.

              I installed one EDC machine, after some it stopped accepting some cards, the bank official responsible for machine told that your EDC has some issues so we will give you an REPLACEMENT.

              I asked them many times 'IS THERE ANY CHARGES INVOLVED' They told no its just replacement.

              So they changed the machine didnt take the old one.

              So after after some days I cslled to take the old machine. No one came. After some days they charged DEINSTALLATION CHARGES from my account...

              Let me know is it right?

              I never gave any authority to charge my account not I gave request for Deinstallation and then reinstallation.
              Feb 23, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 20, 2020
              Axis Bank Customer Care's response
              Hi, regret the inconvenience caused. We request you to share with us the MID/TID number, to check and provide further assistance. Regards, Team Axis Bank.
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                V
                Jan 19, 2020
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110010

                This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
                I had applied for fast tag on 24 dec 2020. It was mentioned that tag will be received within 7 working days from date of application. But till today i didn't received tag in physical form. I have not got any mail regarding that.
                The details available with me are:-
                Receipt no and lead id[protected]
                Car registration number dl! Cq4147.
                Name : vikas dhankhar
                Mobile no [protected]
                There is no tracking option is available on axis bank fast tag site.
                Feb 25, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 20, 2020
                Axis Bank Customer Care's response
                Hi, we request you to write to us at etc.[protected]@axisbank.com. Regret the inconvenience caused. Regards, Team Axis Bank.
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                  T
                  tausif152
                  Jan 19, 2020
                  Resolved
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                  Resolved

                  Address: Axis Bank,kala mandir Nanded, 431694

                  [protected]
                  This is my axis bank saving account and i have also credit card on this acount with 100% auto debit, issue is i used my credit card with rules 97000 and also pay before date with rupees 80000 and also remaining amount was in my related account but, my account was at 100% auto debit so technically it's software search 97000 and it's not in my account and it's charge me bounce and also intrest with gst with rupees 5200, where i already paid 80000 before date, this all process done in november 2019, please do something and refund my amount, [protected]
                  Feb 23, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 20, 2020
                  Axis Bank Customer Care's response
                  Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx Regards, Team Axis Bank.
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                    S
                    Swarnavasarkar
                    Jan 19, 2020
                    Resolved
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                    Resolved

                    Address: 46/3, Mahendra Bagchi Road, Rashbari, Bally, Howrah-711201. (beside lal baba college), Howrah, West Bengal, 711201

                    First applied fastag on 24th nov, which was unprocessed.
                    My lead id :[protected]

                    As per advise from axis bank reapplied on 15th dec, 2019.
                    Wallet id : [protected].

                    After more than one month, i have not received fastag.

                    I mailed them. They again asked me to reapply.

                    How many times?
                    My card has been billed. Who will refund? I have mailed with proof of payment... What to do now??
                    Feb 22, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 20, 2020
                    Axis Bank Customer Care's response
                    Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
                    Hi AXIS BANK,

                    1) Your axis bank fastag team wrote to me: " Fastag request is unsuccessful, kindly apply the same."

                    2) I tried reapplying, but online status shows processed". HENCE I am not allowed to re-apply the same.

                    3) As pointed out, My amount is paid. No refund of the same as claimed by your fastag team regarding unsuccessful request.

                    4) etc management (fastag) doesnot respond to further emails.

                    Contact no. [protected]
                    Vehicle no. WB12AP5000
                    Wallet ID : [protected]
                    Etc customer id :[protected]

                    SO NOW
                    1) what shall I do ? I cannot reapply.
                    2) My money is paid and not refunded.
                    3) If I am supposed to wait, How long?? I am waiting since Nov 24( its almost 2 months)
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                      M
                      mukteshsinha810
                      from Agra, Uttar Pradesh
                      Jan 18, 2020
                      Resolved
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                      Resolved

                      Address: Muktesh Kumar Sinha, 4/173, Meharbagh, Dayalbagh Agra-282005, Agra, Uttar Pradesh, 282005

                      Message received after requesting fastag online:-
                      Dear customer, thank you for registering with axis bank fastag services your fastag account no: [protected] is activated with vehicle number:
                      Up80ed8986 on jan 11 2020 4:45 pm
                      And other message:-
                      Message received: your fastag has been successfully recharged for rs 200 on 1/11/2020 4:49:12 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 200.
                      Thank you for choosing axis bank fastag. Your tag will be delivered to your address within 7 days, your reference number is up80ed8986.
                      Mar 14, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 20, 2020
                      Axis Bank Customer Care's response
                      Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                        V
                        Vnprabhu
                        Jan 18, 2020
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        Hi team,

                        I had applied for a fastag on december 17th '19 and was advised i'll be receiving it within 7 days. It's been more than a month and i'm still waiting for an update.

                        Today, i've received a message stating rs. 50 has been debited from my account in electronic city, bangalore when my car is in mumbai without fastag!

                        I'm now concerned that someone is misusing my fastag and i'll be liable for any penalties. This is a serious lapse of security.

                        I've also sent an email to them and haven't received any response. Interaction id[protected].

                        Awaiting response.

                        Regards,
                        V n prabhu
                        Feb 23, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 20, 2020
                        Axis Bank Customer Care's response
                        Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                          P
                          Prashant-2020
                          Jan 18, 2020
                          Resolved
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                          Resolved

                          I have applied for the fastag from axis bank fastag website on[protected]. I have already paid all the amount but i didn't get any response from axis bank. I have just received wallet id but the physical fastag is not delivered to my home address. I want to known status of fastttag

                          Applied date:[protected]
                          Vehicle :lmv
                          Place:dharwad
                          State:karnataka
                          Wallet id :[protected]
                          Feb 18, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 18, 2020
                          Axis Bank Customer Care's response
                          Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.
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                            D
                            Davidson Kamala Dhas M
                            Jan 18, 2020
                            Resolved
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                            Resolved

                            Address: Associate Professor, Sivakasi, Virudhunagar, Tamil Nadu, 626005

                            I have registered fastag from your website on[protected] by paying rs.400/- through online. While registering i got the message that fastag sticker will be sent to my address on or before[protected].
                            On[protected] i got another message that my fastag account number of [protected] get activated on[protected] with a recharge amount of 200 to my account number. But till now i didn't receive the sticker.
                            Eventhough i registered for fastag i paid more amount in the toll gates due to the non availability of sticker. So take necessary steps to deliver the sticker as quick as possible.
                            Feb 18, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 18, 2020
                            Axis Bank Customer Care's response
                            Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                              Ajay Malik
                              from Delhi, Delhi
                              Jan 18, 2020
                              Resolved
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                              Resolved

                              I did number of request to close my fast tag and refund me amount. However, i don't see any action from axis bank.

                              Service is very poor. That is the reason i request for account closure. However, team is not even refunding the amount. I am chasing this matter from months. Every time team will ask for a new service request and mail. After few days they will close the complaint / sr without any action.

                              Even i try contacting call center team. They will reply backend team will take action and we can not connect with you with backend team.

                              Sr 190 00000 [protected]
                              Sr 190 00000 [protected]
                              Sr 190 00000 [protected]

                              Axisibrm=[protected] close fast tag
                              Axisibrm=[protected]
                              Axisibrm=[protected]
                              Mar 10, 2020
                              Complaint marked as Resolved 
                              Complaint closed on 10 Mar 2020. Thanks to Consumer Complaints Forum
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 18, 2020
                              Axis Bank Customer Care's response
                              Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.
                              Jan 19, 2020
                              Updated by Ajay Malik
                              I did no of emails on this id and never got reply check the SR no mention in complaint for your reference and search you inbox as subject line.

                              Thanks
                              Jan 19, 2020
                              Updated by Ajay Malik
                              Alternatively search this subject line

                              “axisibrm=[protected]' close fast tag“
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                                Bipab Saha
                                Jan 17, 2020
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                                Address: GLR 2 , 203. 14 Cross. Neeladri Road. Electronic City phase 1. Bangalore, Bangalore, Karnataka, 560100

                                I have applied for fastag from axis bank on 30th dec and still it is not delivered to me. The toll free number is not working and they are not bothered to reply on my emails. The nearby axis bank manager explain me that it might will take more than 1 month. And since their service is poor he himself had applied his fastag from other bank service provider. This is really horrible. After getting no option left i raised this complain. Please help me. Government should order this bank to release the fastag on immediate basis.
                                Thanks
                                Axis Bank customer support has been notified about the posted complaint.
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                                  vasudupa
                                  Jan 17, 2020
                                  Resolved
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                                  Resolved

                                  Address: HLL Lifecare Limited Kanagala, 591225

                                  Dear sir,
                                  I applied for online fastag from axis bank on 20.12.2020 with vehicle no. Ka23n0905. Rs, 400 debited thro rupay card but no confirmation received till date. Customer care no. Asked to send mail. Mail sent on 02.01.2020 (Ticket id:[protected] and again on 06.01.2020 (Ticket :[protected]. When i tried to resubmit "previous transaction incomplete" status is shown. No reply & response from the mail. Kindly issue the fastag or refund the money.
                                  Feb 17, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 17, 2020
                                  Axis Bank Customer Care's response
                                  Hi, we regret the inconvenience caused and thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
                                  Axis bank has debited 1693 amount from my ASAP account given reason ASAP aniversary closure -KYC not complete .On calling customer care they told that deducted amount will be send back via DD but i don't that amount in the form of DD and they did informed or reminded me about my KYc before my account closing.
                                  Axis Bank Customer Care's response, Jan 17, 2020
                                  Verified Support
                                  Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.
                                  I subscribed for a fast tag - Fastag Account No [protected] on 28/12/2019. message said i will get the fastag delivered with 7 days. two weeks past not received the fastag.
                                  Axis Bank Customer Care's response, Jan 17, 2020
                                  Verified Support
                                  Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
                                  I have not received my Fast Tag for Car No DL9CL8391. Its been 15 days. Since I am waiting for it. Contact Detail [protected]
                                  Axis Bank Customer Care's response, Jan 17, 2020
                                  Verified Support
                                  Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
                                  I have booked fasttag with axis internet banking and received massage for conformation but till date not received, in massage told that the fasttag received within 15 days but till date not received.
                                  Fast tag ref No.AP03H6103, PAID ON 6TH January not to reach today call centre no. Not working ple send tag early
                                  Axis Bank Customer Care's response, Jan 17, 2020
                                  Verified Support
                                  Hi, sorry for the delay. Due to overwhelming demand, there is a slight delay in the delivery of the FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
                                  My axis bank fast tag shows as blacklisted in toll plaza . I tried to call axis bank call center number which was listed in myfasttag but the representative there says that the number ([protected]) is not the right number . The app myfasttag seems to show only this number . I am confused now and dont know who can resolve this issue
                                  Axis Bank Customer Care's response, Jan 17, 2020
                                  Verified Support
                                  Hi, we sincerely regret the inconvenience caused. We request you to write to us at [email protected]. Regards, Team Axis Bank.
                                  I would like to make a complaint that there was a fraud transaction rupees 1500 was debited from my axis bank account in the name of ECOM/PUR/One97 communication/Noida/100120 on 10/01/2020 at 18:00 check and recover the amount immediately
                                  Axis Bank Customer Care's response, Jan 17, 2020
                                  Verified Support
                                  Hi, we regret the inconvenience caused and are here to help! Please share with us your registered contact details and we will get back at the earliest. Regards, Team Axis Bank.
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                                    Devadass Lakshmanan
                                    Jan 17, 2020
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                                    Address: Coimbatore, Tamil Nadu, 641042

                                    I use toll plaza they deducted money from my account, and also collected money also. Second time without using toll they deducted money from my account. That time my vehicle was in my house. Complaint raised. Still axis bank fastag not refund the money. My fastag wallet i'd [protected]. Regarding this i sent mail to axis bank etc. Management also
                                    Feb 23, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 17, 2020
                                    Axis Bank Customer Care's response
                                    Hi, we wish to inform you that you shall be responded shortly by etc.[protected]@axisbank.com in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                                      E
                                      Er.deepakagg
                                      Jan 17, 2020
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                                      Address: HIG G-11, Sector-23 Sanjay Nagar, Ghaziabad, 201001

                                      I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable.
                                      I have applied it for my 2 vehicles. For one vehicle i have received but for another one i have not received. The details are as follows for the vehicle for which i haven't got the fast-ag.

                                      Wallet id :[protected]
                                      Tag id : 34161fa820328a520932c080

                                      They should provide a tracking number or sms which clarify the current status of fastag
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 17, 2020
                                      Axis Bank Customer Care's response
                                      Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
                                      Verified Support
                                      Jan 17, 2020
                                      Axis Bank Customer Care's response
                                      Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tag will be delivered at your dispatch address. Regards, Team Axis Bank.
                                      Jan 17, 2020
                                      Updated by Er.deepakagg
                                      I tried to track the application using the vehicle number, but no such record exist in the system. It means till now it is not dispatched. Can you ask the team to dispatched it at the earliest.

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                                        C
                                        Chili
                                        Jan 17, 2020
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                                        Address: Mumbai City, Maharashtra

                                        We had ordered for fastags through your website for our personal & commercial vehicles on 16th dec, 2019. They said the fastags will be delivered in a week. It has almost been a month, neither have we received our fastags nor have replied to our multiple mails & calls. We even visited one of axis bank's branches, even they didn't help us with this. I understand due to excessive demand, they have not been able to deliver the fastags on time, but they should at least respond to our multiple emails and calls. Else it is plain ignorance to consumers' needs. Kindly look into it and revert asap.
                                        Axis Bank customer support has been notified about the posted complaint.
                                        I have not opted for Auto sweep option while registering after that also My money have been auto swept into Fastag account, without my concern.
                                        And no option is given the account to stop it.
                                        Axis Bank Customer Care's response, Jan 17, 2020
                                        Verified Support
                                        Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.
                                        I ordered fastage but it's being one month on 12/01/2020 and by auto sweep 800 rs. Is debited without getting a fastage i think it's a fraud with me

                                        Mobile number [protected]
                                        Axis Bank Customer Care's response, Jan 17, 2020
                                        Verified Support
                                        Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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