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Axis Bank Complaints & Reviews

www.axisbank.com

2.6

Updated: Dec 27, 2025

Complaints 13006

Resolved

6561

Unresolved

6445

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Address: RBI Layout JP NAGAR 7th phase, Bangalore, 560078

Hi,

Axis bank rbi layout jp nagar 7th phase branch sold me a policy max life gain plus 20 in order to get a locker. This policy is such a waste of hard earned money and i would consider it is a direct cheating for a customer who has a premium salary account.

Axis bank sold me this policy in november 2012. I paid 6 premium amounting to 2, 40, 000. After 7 years if i want to surrender my policy it has a surrender value of 1, 48, 389. If you guys even asked to make an fd in axis bank returns would have been much better.

I am raising this issue with my firm to black list axis bank from getting corporate salary accounts.

This is not the way you guide your customer and cheat them.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we request you to share the contact details, for further assistance. Regards, Team Axis Bank.

Jan 07, 2020

Updated by [email protected] My contact number is [protected]

Jan 09, 2020

Updated by [email protected] Axis Bank, any update on the action you are taking and how you will be able to help me to come out this mess

Jan 13, 2020

Updated by [email protected] Axis Bank, why are you taking such a long time to provide an update? Is it that difficult to acknowledge at the least?

Hoping for an early reply.

Jan 21, 2020

Updated by [email protected] Axis Bank, why no updates from your end??

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D

[email protected]

Jan 7, 2020

My contact number [protected]

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Address: C 302, MAHADEVAPURA, 560048

Axis bank charged 800/- debited from my saving a/c. By auto sweep. It is requested to revert the amount debited from a/c. And please stop debiting automatically to recharge fastag a/c. I will recharge as per my requirement. Please arrange to deliver fastag early and link the same to my saving account so that i can access my fastag a/c. By internet banking.

Feb 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we wish to inform you that the amount has been debited for the auto sweep feature opted by you during the FASTag application. The debited amount has been credited to your linked FASTag wallet. Regards, Team Axis Bank.

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Address: Hyderabad, Telangana, 500013

Hi,

I have recently applied for fast tag from axis bank and has been allowed a fast tag account no.
On 2 jan 2020 an amount of 800 has been auto swept from my axis salaried account.
I called up axis customer care number to verify why the money got deducted from my account and i was told that there is separate customer care number for issues related to fasttag.

I submitted a request to stop the auto sweep but no response received.
More over the customer care number for fasttag is pathetic. Its only giving option for madhya pradesh.

Feb 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Jan 06, 2020

Updated by Shiriyala Amount of 800 has been auto swept from my Axis Salaried Account on 3rd January 2020.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.

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Address: Nayantara Hills, Mico Circle,, Tidke Colony,, 422002

I have made online recharge to fastag account, but amount did not credited.
My fastag wallet id is [protected]
Customer id is[protected]
When i log in to my fastag account and payment history, it shows nil amount, or no data available.
But, from my bank account amount is debited...
Bank transection id is
Info:inb/[protected]/axis bank fastag toll coll

Feb 9, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.

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I paid to axis bank for fast tag and they sent us a message that, i have allotted fast tag no.[protected] and it is despatched.

Till today i have not received the fast tag and i tried in many ways to reach axis bank fast tag customer care but no response received from them

Please do the needful to get my fast tag.

Regards
Induchoodan
Mob:[protected]

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.

Jan 06, 2020

Updated by induchoodana Based on your request, I sent the mail to [protected]@axis.bank.com, but the same is not delivered, please give correct email id

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I have applied fastag from axis bank website on december 7th. I received confirmation in email but i still did not receive the tag.

There is no option to track the status or mail to raise the status request.

There are other providers who are able to deliver in 15 days. I suggest you to take care or stop receiving new request.

Kindly let me know the status.

Jan 6, 2020

Complaint marked as Resolved

Got response from Electronic Toll Collection . There is use of calling the given number. Axis Bank should increase Support.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Jan 06, 2020

Updated by seshasaikrishna Thanks for the update. The number in your message is showing as protected. I keep on trying to the number "[protected]" but no one is taking the call.

Jan 06, 2020

Updated by seshasaikrishna I emailed Electronic Toll Collection <etc.[protected]@axisbank.com> and got response. Thank You.

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R

Rita Dada

from Bengaluru, Karnataka

Jan 6, 2020

I had applied fastags from AXIS bank for vehicle number RJ14CX6317on 22nd November. But there is no update. It is 40 days since I had applied. I donot think that even after considering the huge number of tag requests, dispatching a tag takes this much time. Every time they say that the tag will be dispatched in 7-10 days and 40 days have passed.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

P

PNS Pavani

from Delhi, Delhi

Jan 6, 2020

I have performed an easypay transaction today from SBI account. The amount was debited from the parent bank (SBI) but, the transaction status at axis easy pay website showed as failed. Please let me know the reason and where did my money go?
Thank you.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to liaise up with the remitting bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.

H

Himansu Mohan Dash

from Delhi, Delhi

Jan 6, 2020

I have applied fasttag for my vehicle OD04E2395 vide reference id [protected] on 12.12.2019 .Till date I could not get the delivery status

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 411027

I had transferred online payment of rs 1000.00 on 4.1.2020 to cbaaxis e-collection ref[protected]igahuncxl7 towards toll recharge

My wallet id : [protected]
My customer id :[protected]
Account type : retail

Had travelled pune to kolhapur & return 4.1.2020 / 5.1.2020. Had to be in long queue at all the tolls paying toll in cash.

My above account is still showing zero balance.

+1 photos

Feb 6, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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S

sagarrathee131288

from Powai, Maharashtra

Oct 16, 2020

i had transferred Rs 200 to my axis fastag wallet account from My sbi account. but this transaction is not being credited into my wallet account of fastag

fastag payment - Comment #3749468 - Image #0

D

Dinesh2929

Nov 14, 2020

I have paid from my sbi account 2000 but not credit in Axis fast tag recharge and debit from my sbi account

fastag payment - Comment #3763120 - Image #0

fastag payment - Comment #3763120 - Image #1

D

Dinesh2929

Nov 14, 2020

Debit from my sbi account 2000 but not credit in fast tag

fastag payment - Comment #3763121 - Image #0

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Address: Valsad, Gujarat, 396195

I have applied for fastag on 09/12/2019 through axis bank portal, i received walled id on sms but physical id still i have not received. Its almost a month now.

Called customer care number several times but no1 is picking up, and on mail also no proper reply as i have mailed many times.
Is there any chance i can get it before 15th jan.
Can any1 help me with it.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Jan 16, 2020

Updated by Kevin trada i have contacted them many times
still no solution
i even mailed on [email protected]
still no result..

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Address: Thrissur, Kerala, 680565

I paid for fast tag through axis bank and i got a message that, they allotted me fast tag no.[protected] and despatched to me on[protected].

Till today, i have not received the fast tag and i already sent some mails to axis bank and they are not responding. Customer care no.[protected] taking us credit card section and they are unable to sort out my issue.

Please help to get my fast tag.

Regards
Induchoodan
Mob:[protected]

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Jan 06, 2020

Updated by induchoodana Hi, Axis Bank customer care,

I have read related complaints remarks by you against such complaints. Hope it is a standard reply you are providing to all. At least you should provide an accessable telephone cumbers to customers to communicate with you.

I want my fast tag immediately other wise please refund, We have other service providers to buy fast tag without any delay.

Regards
Induchoodan

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Address: Virudhunagar, Tamil Nadu, 626131

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is very wurst, because can't speak with anybody. There is no provision for tracking & response also is not good. There is no response if sent the e-mail also.

Wallet id : [protected]
Etc customer id is[protected]

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.

Jan 07, 2020

Updated by Raman.S Already i have sent so many mails etc.[protected]@axisbank.com, but no response. What will do?

Jan 08, 2020

Updated by Raman.S Any update form AXIS Bank?

Jan 10, 2020

Updated by Raman.S Still this complaint not resolved. I'm sending so many mails to axis bank, but no use. Very poor experience.

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M

Ms@631432

Jan 6, 2020

My friend send me money 86665 through axis bank imps on 31dec2019.

2 day passes but money is not received in my sbi account.

What to do??

fastag sticker is not received from axis bank. - Comment #3620598 - Image #0

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, for the security and confidentiality purpose of the account, we request the account holder to approach us directly. Regret the inconvenience caused. Regards, Team Axis Bank.

A

Ashu99m

Jan 6, 2020

[protected] chaukadi toll plaza they charged as vehicle type 5 but I have swift dzire car which is registered as vehicle type 4 . kindly don't do this type of fraud with customer and reverse my amount I am submitting my RC and car photos I have received a mail regarding black list of my fastag

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

A

abhishekkanpur

Jan 6, 2020

Dear Sir,
I have applied for the fastag on 23-dec-2019 from axis bank fastag portal. I have already paid all the 400 charged but i didn't get any response msg or mail till now from axis bank. please check attached screen shot my applied details when i have applied fastag.
so please send my fastag label and mail me complete details

fastag sticker is not received from axis bank. - Comment #3620741 - Image #0

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

S

SaranyaDhanasekaran

Jan 6, 2020

Hi Team,

This is Saranya, As i have an issue that money wasn't deposited to my account
The amount was transferred from HDFC account to Axis account of Rs.9500 on 29th Dec'19 but wasn't credited into my account as it is showing as it will be credited/displayed after 3 working days could you please credit the amount as soon as possible

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, regret the inconvenience caused. We request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.

R

rohit jaist

from Yamunanagar, Haryana

Jan 6, 2020

8 month gye complaint ko...bank wale koi reply nhi dete...na whtsap ka reply dete aor na call ka

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused. Please elaborate on your concerns so that we may assist you at the earliest. Regards, Team Axis Bank.

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Hi
I had fraudulent transactions happened on my debit card with out my concern or otp as below on 5th jan 2020

Account number : [[protected]]

5th jan 2020 from ecompur/google *kay richey/[protected]

I lost inr 4200 with out my involvement, i never deal with this site for any transaction in the past.
Request you to help me and refund back my amount.
And i dont want this again in future.
Please let me know if you need any other information.

Axis Bank customer support has been notified about the posted complaint.

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T

tripathiabh

Jan 6, 2020

Dear Axis bank Team on 31st December 2019 I have made an IMPS transaction of Rs.9995 in SBI but this transaction got failed & the amount got deducted from my account. It was 3 days completed and amount not credited back in my account. It is much needed. Please revert on an urgent base. Please find attached a screenshot of the transaction copy.

fraudulent transaction by google come - Comment #3620597 - Image #0

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused. We request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank.

S

Satyanarayana Bandla

Jan 6, 2020

I have not received Fastag I have paid money through Axis bank on 25 November 2019 . The customer care number also not responding

fraudulent transaction by google come - Comment #3620667 - Image #0

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.

G

GauravSharma369

Jan 6, 2020

My wife send me 47000 thousand via phonepe UPI..amount debited from my wife account but not credited in my account..axis branch not helping me..please help me

UTR NO :[protected]
Ac no : [protected]
Ac name : Gaurav Sharma

fraudulent transaction by google come - Comment #3620683 - Image #0

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, regret the inconvenience caused. We request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.

P

Prachur Srivastava

Jan 6, 2020

Most of the times when i try to pay some merchant or whomsoever, Gpay says bank server not avaiable, its annoying.
Gpay num - [protected]

H

Hithu Manoj

from Kodumudi, Tamil Nadu

Jan 6, 2020

I did online payment for fastag, dec 1st week but still I didn't receive the striker
But the ETC I'd only created with this I'd
Unable to Trace and there is no customer care service also
Totally Disappointed

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

P

Pappu dhangar

from Jabalpur, Madhya Pradesh

Jan 6, 2020

Respected sir,
I am parchec a new debit card by Rs. 875/- than 1 month upar time after my debit card not coming on my communication adress . Near branch contact in said, plz contact costumer care . Plz sir my complen solve
My complen no. Pappudhangar

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.

H

Htripathi

from Rajula, Gujarat

Jan 6, 2020

FasTag account no : [protected] with vehicle number : CG10AE5966

Am unable to track the delivery of Fastag, the customer care is also not providing appropriate details.

Kindly check and assist on priority.

Regards
HT

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused. You can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

R

Rajesh @Mishra

from Mumbai, Maharashtra

Jan 6, 2020

I have ordered the Fastag on 16-Dec-2019 from AXIS Bank Pimpri-Chinchwad, Pune Branch and fastag is still not delivered to my home. I have been following up with the bank and bank officers are saying that it will be delivered soon. Please help me in getting the fastag from AXIS BANK.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

N

Ninad Shivajirao Patil

from Nashik, Maharashtra

Jan 6, 2020

I have already submitted application for Fast Tag on November 29, 2019 along with all the necessary charges. Wallet ID [protected] Have not received the fast tag nor any response on my various service complaints to axis bank.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Fastag blacklisted. No response from care support. No response to my emails. I crossed almost 12 tolls in 2 days. All say my fastag is blacklisted for no balance. I have recharged for 1000. It is new tag. First time use. Toll says contact issuing bank. Bank says contact toll or 1033. Paid cash on all tolls. Poor support from axis bank. Video proof, https://youtu.be/pVGIAeJLc2Y

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, we request you to reach out to our FASTag customer centre on[protected] and our executive will assist you in this regard. Regards, Team Axis Bank.

Jan 07, 2020

Updated by Sadakathullah Khan I did reach out to them 5 + times and wrote 5 emails.. they can't help they are bouncing me to toll guys and NHAI @1033. Not even one response to my email.

Jan 07, 2020

Updated by Sadakathullah Khan :<AUTO> 'AXISIBRM=[protected]' no support till now

Jan 09, 2020

Updated by Sadakathullah Khan No response from customer service team and etc.[protected]@axisbank.com please help

Jan 15, 2020

Updated by Sadakathullah Khan No response from customer service team and etc.[protected]@axisbank.com please help

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A

Aryan_117

Jan 6, 2020

I have applied for fastag online through receipt number[protected], on 22-nov-2019,
and till now I did not received the fastag please update the status.
My registered mobile number is = [protected]

fastag not working on toll plaza - Comment #3620620 - Image #0

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

M

Manan Gor

from Vada, Maharashtra

Jan 6, 2020

I haven't received my fasttag booked on 22nd dec.
id :[protected]
Already sent multiple emails. Still no response.

Can someone please help me this

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

S

Srinivasa Reddy Tatiparthi

from Munnar, Kerala

Jan 6, 2020

I bought axis fastag and using from 26th dec but Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 3 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 1845 balance also. What to do.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.

A

ABHISHEK LASARIYA

from Udaipur, Rajasthan

Jan 6, 2020

I have ordered fastag from your site, didn't delivered till now

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

S

sindhu gaster

from Mumbai, Maharashtra

Jan 6, 2020

This is 3rd time I lost money, 139+139+139= 417 rupees I lost from ECOM PUR/GOOGLE Appes without my involvement. I don't want this happen again,
Request you to help me and refund back to my amount.

from these dates:
24.10.2019
23.11.2019
23.12.2019

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.

D

Divyakant Patel

from Surat, Gujarat

Jan 6, 2020

I payment to bank rs.400/-
For fast tag threw on line
But
Up to till date I no received
Fast tage
Pl.co-operate

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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Address: 2269, 1ST MAIN, 4TH CROSS, VIJAYANAGAR 2ND STAGE,, 560104

I have applied for the fastag from axis bank fastag portal on 12 dec 2019 i have already paid all the charged but i didn't get any response from axis bank. I have not received customer id & wallet id & fastag is not received from bank and their customer service number is also not reachable.
Ks satish
Ph; [protected]
Email: [protected]@yahoo.co.in
Ref: urn 57758287

Feb 6, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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D

Dheeraj@kumar

Jan 6, 2020

Please my refund is initiate in bank.

ii have not received customer id and wallet id & fastag - Comment #3620478 - Image #0

Dheeraj@kumar's reply, Jan 4, 2020

Please my refund is initiate in bank.

Axis Bank Customer Care's response, Feb 3, 2020

Verified Support

Hi, we regret the inconvenience caused. We understand that your concern in the referred matter has been resolved. Please treat this incident in isolation and continue to give us the opportunity to serve you. Regards, Team Axis Bank.

S

sumeetsingh459

Jan 6, 2020

I have not received my Fastag

I registered it on 24/12/2019

I have not received any notification of dispatch tag or message in the mobile application. Kindly look into the issue. Following are the fast tag details
My customer ID is[protected]

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Ernakulam, Kerala, 682005

I have order the fastag through axis bank site. I have paid all the charges for it. And i haven’t got any response for the bank yet. I had got the customer id and wallet id at the time of booking. And now it’s been more than a month now i haven’t still received my fastag yet. I had purchased it on 30/11/2019. I tried calling the customer service but there was no response. It’s been a month and i haven’t received any tracking id or delivery message. I booked it for my truck. Please do take this complaint and resolve it as fast as possible.

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Jan 06, 2020

Updated by Agnel Rozario How can I track it? Will I get it before January 15 since that’s the last day for FASTag. It is for my truck .

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A

Agnel Rozario

Jan 6, 2020

When will I get it. Will I get it before January 15

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: 560004

I have applied for fasttag on 22/11/19 by axis bank, paid on 29/11/19 and still not received it, complained many times, but no use. Raised many sr from customer care but closed without resolution. Current open sr is sr[protected]. Even sent mail to etc. Managementxxxx.com but no use. Now feeling consumer court is the last option to get resolution

Axis Bank customer support has been notified about the posted complaint.

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Address: 380061

Dear sir/madam,

My self surendra patel - fastage id[protected] mobile no.[protected]. Yesterday i was journey at kheda outgoing charge rs.85/- debit by axis bank, after 2 hours i was return at the same way at that time second time rs.85/- debit by axis bank.

Total charges debit by bank 85+85=170/-, actual return charges less than rs.170/-.

So i request you to refund amt my remaining balance amt.

For you ready reference attached herewith axis transaction sheet.

Regards

Surendra patel
[protected]

Feb 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] and our executive will assist you in this regard. Regards, Team Axis Bank.

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Address: Nashik, Maharashtra, 422008

Dear sir/ madam,

In previous statement i have charge debit interest 841.47 +151.46, if have paid more than min amount due.

Total amount due :- 14277.89
Min amount due :7006
Payment due date 09/12/2019
Payment amount: 8500
Payment date :08/12/2019

I want reversal of debit interest which customer care not support as your are not eligible for this facility, i have paid all previous all payment within due date & not previous take benefit for reversal facility.

Regards,
Kailas kale
[protected]

Feb 15, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, the charges levied in your account are applicable as per the schedule of charges. Sorry for the trouble. Regards, Team Axis Bank.

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Address: PLOT NO 5 SURVEY NO 20/1/1 OMKAR NAGAR MERI COLONY NASIK , NASHIK , Maharashtra, Nashik, Maharashtra, 422004

Cash payment of rs 25 made at narmada toll plaza gujrat on 28/12/2019 because fastag wat not scanned but same amount is debited/deducted from my fastag wallet id [protected].
Service request also given for double payment its ref no is sr[protected] and also mail is send to etc. [protected]@axisbank.com for which interaction id[protected] is received but still there is progress on this matter.
There should be some mechanism if cash is collected and fastag wallet debited for same vehicle on same date and same time then auto revert amount to wallet.

Feb 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] and our executive will assist you in this regard. Regards, Team Axis Bank.

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Hello i applied two axis bank fastags online on dated 12 dec 2019 and paid rs-200/ each, i received regular sms about the issuance of one of the tags and received it too but no message is received for my another tag till now.
The details of the other tag are:
Receipt no[protected]
Lead id[protected]
Date of application 12-dec-2019 08:56:31 pm
Bank ifsc utib0000etc
Bank name axis bank ltd
Total amount rs. 200

Feb 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regards, Team Axis Bank.

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Address: Hyderabad, Andhra Pradesh, 500050

Hi,

I have recently applied fast tag from axis and has been allowed a fast tag account no. [protected]
And on 2 of jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

Its very bad from axis side to do it this way. More over their customer care number[protected] does not work at all.

Thanks,
Srikanth.

Axis Bank customer support has been notified about the posted complaint.

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Omkar Dani

Jan 10, 2020

same here also got debited 800 inr from my account to wallet
auto sweep wtf ?

sarweswaran sarweswaran's reply, Jan 18, 2020

Have you stopped it?

V

Vineet Karekar

Jan 12, 2020

Same here debited 973/- INR without any intimation. Also I paid via cash at the toll. Later amount got debited

R

rajan gidwani

Jan 13, 2020

Same here, 800 got deducted for me also, and Axis bank Customer care has no clue about that, they share another number ([protected]) where no one picks up the call.

S

singh arvind91

Jan 16, 2020

Same here, 800 got deducted for me also, and Axis bank Customer care has no clue about that. The bank is cheating the customers.

S

singh arvind91

Jan 16, 2020

Axis bank is cheating the customer in the name of fastag i to got 800 deducted from Bank Ac. the bank will earn some money from this but they will loose loyal customer like me.

S

sarweswaran sarweswaran

Jan 18, 2020

Me too got deducted Rs.800 . No response from bank side.
Can anyone say way to stop this.

R

rohan prabhune

from Pune, Maharashtra

Nov 26, 2020

Same here, 800 got deducted for me also

S

ssk131083

Dec 18, 2020

800 got debited for me also. does any one knows what it is..? does any one got this 800 in wallet..?

P

Prashant Ramanuj

Jan 2, 2021

from my account firstly Rs.400 was debited then Rs. 1000 is deducted saying auto sweep

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