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Updated: Sep 1, 2025
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Axis Bank reviews & complaints page 196

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A
Agnel Rozario
Jan 5, 2020
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Address: Ernakulam, Kerala, 682005

I have order the fastag through axis bank site. I have paid all the charges for it. And i haven’t got any response for the bank yet. I had got the customer id and wallet id at the time of booking. And now it’s been more than a month now i haven’t still received my fastag yet. I had purchased it on 30/11/2019. I tried calling the customer service but there was no response. It’s been a month and i haven’t received any tracking id or delivery message. I booked it for my truck. Please do take this complaint and resolve it as fast as possible.
+1 photos
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2020
Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
Jan 06, 2020
Updated by Agnel Rozario How can I track it? Will I get it before January 15 since that’s the last day for FASTag. It is for my truck .
View replies
When will I get it. Will I get it before January 15
Reply
Axis Bank Customer Care's response, Jan 6, 2020
Verified Support
Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
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    Sanjeev Karamasi
    Jan 5, 2020
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    Address: 560004

    I have applied for fasttag on 22/11/19 by axis bank, paid on 29/11/19 and still not received it, complained many times, but no use. Raised many sr from customer care but closed without resolution. Current open sr is sr[protected]. Even sent mail to etc. Managementxxxx.com but no use. Now feeling consumer court is the last option to get resolution
    Axis Bank customer support has been notified about the posted complaint.
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      S
      Surendra Mangaldas patel
      Jan 4, 2020
      Resolved
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      Resolved

      Address: 380061

      Dear sir/madam,

      My self surendra patel - fastage id[protected] mobile no.[protected]. Yesterday i was journey at kheda outgoing charge rs.85/- debit by axis bank, after 2 hours i was return at the same way at that time second time rs.85/- debit by axis bank.

      Total charges debit by bank 85+85=170/-, actual return charges less than rs.170/-.

      So i request you to refund amt my remaining balance amt.

      For you ready reference attached herewith axis transaction sheet.

      Regards

      Surendra patel
      [protected]
      Feb 7, 2020
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 04, 2020
      Axis Bank Customer Care's response       Hi, we request you to contact our FASTag helpline number at [protected] and our executive will assist you in this regard. Regards, Team Axis Bank.
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        K
        Kailas A Kale
        Jan 4, 2020
        Resolved
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        Resolved

        Address: Nashik, Maharashtra, 422008

        Dear sir/ madam,

        In previous statement i have charge debit interest 841.47 +151.46, if have paid more than min amount due.

        Total amount due :- 14277.89
        Min amount due :7006
        Payment due date 09/12/2019
        Payment amount: 8500
        Payment date :08/12/2019

        I want reversal of debit interest which customer care not support as your are not eligible for this facility, i have paid all previous all payment within due date & not previous take benefit for reversal facility.

        Regards,
        Kailas kale
        [protected]
        Feb 15, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 06, 2020
        Axis Bank Customer Care's response         Hi, the charges levied in your account are applicable as per the schedule of charges. Sorry for the trouble. Regards, Team Axis Bank.
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          Y
          yogesh_golande
          from Nashik, Maharashtra
          Jan 4, 2020
          Resolved
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          Resolved

          Address: PLOT NO 5 SURVEY NO 20/1/1 OMKAR NAGAR MERI COLONY NASIK , NASHIK , Maharashtra, Nashik, Maharashtra, 422004

          Cash payment of rs 25 made at narmada toll plaza gujrat on 28/12/2019 because fastag wat not scanned but same amount is debited/deducted from my fastag wallet id [protected].
          Service request also given for double payment its ref no is sr[protected] and also mail is send to etc. [protected]@axisbank.com for which interaction id[protected] is received but still there is progress on this matter.
          There should be some mechanism if cash is collected and fastag wallet debited for same vehicle on same date and same time then auto revert amount to wallet.
          Feb 7, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 04, 2020
          Axis Bank Customer Care's response           Hi, we request you to contact our FASTag helpline number at [protected] and our executive will assist you in this regard. Regards, Team Axis Bank.
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            V
            vikasarora3038
            Jan 4, 2020
            Resolved
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            Resolved

            Hello i applied two axis bank fastags online on dated 12 dec 2019 and paid rs-200/ each, i received regular sms about the issuance of one of the tags and received it too but no message is received for my another tag till now.
            The details of the other tag are:
            Receipt no[protected]
            Lead id[protected]
            Date of application 12-dec-2019 08:56:31 pm
            Bank ifsc utib0000etc
            Bank name axis bank ltd
            Total amount rs. 200
            Feb 8, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 04, 2020
            Axis Bank Customer Care's response             Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regards, Team Axis Bank.
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              S
              Srikanth Dumpa
              from Hyderabad, Telangana
              Jan 4, 2020
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              Address: Hyderabad, Andhra Pradesh, 500050

              Hi,

              I have recently applied fast tag from axis and has been allowed a fast tag account no. [protected]
              And on 2 of jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

              Its very bad from axis side to do it this way. More over their customer care number[protected] does not work at all.

              Thanks,
              Srikanth.
              Axis Bank customer support has been notified about the posted complaint.
              View replies
              same here also got debited 800 inr from my account to wallet
              auto sweep wtf ?
              Reply
              sarweswaran sarweswaran's reply, Jan 18, 2020
              Have you stopped it?
              Same here debited 973/- INR without any intimation. Also I paid via cash at the toll. Later amount got debited
              Reply
              Same here, 800 got deducted for me also, and Axis bank Customer care has no clue about that, they share another number ([protected]) where no one picks up the call.
              Reply
              Same here, 800 got deducted for me also, and Axis bank Customer care has no clue about that. The bank is cheating the customers.
              Reply
              Axis bank is cheating the customer in the name of fastag i to got 800 deducted from Bank Ac. the bank will earn some money from this but they will loose loyal customer like me.
              Reply
              Me too got deducted Rs.800 . No response from bank side.
              Can anyone say way to stop this.
              Reply
              Same here, 800 got deducted for me also
              Reply
              800 got debited for me also. does any one knows what it is..? does any one got this 800 in wallet..?
              Reply
              from my account firstly Rs.400 was debited then Rs. 1000 is deducted saying auto sweep
              Reply
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                R
                Romi Biswas
                Jan 4, 2020
                Resolved
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                Resolved

                Address: 490024

                I have applied for fastag on 17/12/19 vide a/c. No.[protected]/[protected]/r. However, fastag has not yet delivered. Further on 03/01/2020 rs. 800/- debited from my saving a/c. By auto sweep. It is requested to revert the amount debited from a/c. And please stop debiting automatically to recharge fastag a/c. I will recharge as per my requirement. Please arrange to deliver fastag early and link the same to my saving account so that i can access my fastag a/c. By internet banking.

                Romi ajay biswas mob. [protected] email - [protected]@rediffmail.com
                Feb 8, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 04, 2020
                Axis Bank Customer Care's response                 Hi, we request you to try contacting our Fastag Helpline number on [protected]. Alternatively, you may write to etc.[protected]@axisbank.com to get further assistance in this regard. Sorry for the trouble. Regards, Team Axis Bank.
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                  R
                  Raghavendra Muniramaiah
                  Jan 4, 2020
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                  Resolved

                  Address: No 566 & 567, 30th Main Road, Banashankari, Katriguppe, Bengaluru, Karnataka, 560070

                  I have made imps transaction on 1st january 2020 for the amount 132905/- from my axis account to pay my axis bank credit card. The amount got debited from my account but the beneficiary account is not credited. I made this transaction using net banking from usa. I request you please coordinate with bank to escalate this issue.
                  Counting it as one more worst experience with axis bank.
                  I contacted axis bank customer care, but no use.
                  +1 photos
                  Jan 6, 2020
                  Complaint marked as Resolved 
                  After 5 days, my transaction is successful. I don't know for what reason, my transaction was on hold for these days, but currently transaction history says, this is success.
                  Axis Bank customer support has been notified about the posted complaint.
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                    Y
                    [email protected]
                    Jan 4, 2020
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                    Address: Vikhroli, Mumbai City, Maharashtra, 400086

                    Last week i received fastag & still i have not used fastag but immediately axis bank deducted rs.800 when i tried several times on call center to understand the reason & finally one customer care officer has picked my phone but when he understand my queries, he told me its happened with many customers & immediately he disconnected or call auto disconnect. Now i am not able to connect with axis bank call center.

                    I request you to don't buy fastag from axis bank because they deducted money from your account without any intimation to you.

                    Yogesh salunkhe
                    Mobile no.[protected]
                    Axis Bank customer support has been notified about the posted complaint.
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                      J
                      J Muralikrishna
                      Jan 3, 2020
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                      Bought online fastag with home delivery on december 1st 2019and net received till now. No customer care support. My service request was closed without solving complaint. Approached near by branch several times and they even not able find status with walled id number car number and registered phone number that is issued by axis bank. Axis bank simply robbing the money in the name of fastag!
                      Axis Bank customer support has been notified about the posted complaint.
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                        R
                        Rohit Rukhaya
                        from Pundri, Haryana
                        Jan 3, 2020
                        Resolved
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                        Resolved

                        Address: 217 b 18, d s p road, Fatehaba, Agra, Uttar Pradesh, 125050

                        I applied for fastag on 20 dec 2019. My vehicle number is hr67a2326. But still i did not any message from them regarding the dispatch of my fastag. More then 14 days have been passed. Even i continously check on bluedart website there is also no update. Time has been passed very quickly but no message received from axis bank. Really poor service.. Even i complaint about that on official twitter handle of axis bank, they provide me a email to complaint their. I also file my complaint on the given email adress.. But there also no solution is provided.
                        Feb 4, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 04, 2020
                        Axis Bank Customer Care's response                         Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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                          K
                          kanhaiya10
                          Jan 3, 2020
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

                          Hi i am axis bank customer. My friend transfer 20000 thru the phones on my account. Phonepe status shows money is deposited to my account but balance not show in my account.
                          My phone no is [protected].
                          I called phonepe customer care they says me amount is credited to acount.
                          My account no is referred no.[protected]
                          A/c [protected]
                          Axis bank
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                            V
                            Vcs007
                            Jan 3, 2020
                            Resolved
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                            Resolved

                            I had applied for the fastag from axis bank fastag portal on 9th dec 2019. I paid all the charges and received customer id & fastag wallet id [protected]. But the physical fastag is not received from bank. Started calling their customer care and raised service requests. Sr[protected], sr[protected], issue not resolved yet. Now their customer service number is only giving new year ads not able to connect. They are not providing a tracking number or sms which clarify the current status of fastag.
                            Jan 17, 2020
                            Complaint marked as Resolved 
                            I have not received the FASTAG applied on 9th Dec 2019. The problem is NOT Resolved. Update on 4Jan 2020:-- After a lot of calls and follow ups Received a mail from [email protected] with subject "AXISIBRM=100-260-932". The mail had a snapshot of Waybill number 40132431791 showing that item is delivered. Waybill, the item is showing delivered to some address at Delhi instead of delivering to Kochi. Tried calling the customer care 18004198585, which did not connect instead containing advertisements. waited for 15 minutes on call. Did not connect. Don't know how to proceed. ---------------------------------- Update on 10 Jan 2020 There is no call or resolution from the Axis bank. I wrote to etc. management to close my FastTag account with Axis bank and refund the security deposit. ------------------- Update on 17 Jan 2020 No reply from Axis bank team on closing account staut or refund of Security deposit. I have reminded. Seems they value less for customers.
                            Axis Bank customer support has been notified about the posted complaint.
                            Jan 17, 2020
                            Updated by Vcs007                             Fast Tag closing requested on 10 Jan 2020 and reference No is : AXISIBRM=[protected]' Closing the Axis Fastag account- wallet ID is [protected].
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                              P
                              PrabhuShan
                              Jan 3, 2020
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                              My axis bank fasttag has 1000rs and is not working it's showing blacklisted. I have raised this concerns to customer care on multiple times and sent mail to (Etc. [protected]@axisbank.com) but no use.
                              Each time i call customer care, they are asking me wait 24hours.
                              Last time i have requested to raise high priority ticket and still not helpful.
                              Complient id : sr[protected]

                              Is there anyway this can be resolved?
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 06, 2020
                              Axis Bank Customer Care's response                               Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
                              Jan 06, 2020
                              Updated by PrabhuShan                               Hi, I have contacted Axis Bank Fastag helpline multiple times but no use and they simply saying backend team is working and telling me wait for another 24 hours.
                              Also there is no update for complaint request which I raised.
                              Please let me know if anything needed from my end to resolve this issue.
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                                J
                                Jayanta1992
                                Jan 3, 2020
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                                Address: Howrah, West Bengal, 711227

                                I purchased axis bank fastag on 13.12.2019 at nivedita setu toll plaza bally, howrah by paying rs. 600. My vehicle number is wb02y1734 and registered mobile number is [protected]. After issue of fastag i received message in my mobile that rs. 100 is deposited in my fastag account. But in axis bank website it is showing that they have no record of my vehicle. Even the complaint site of axis bank is designed in such a way only complaint can be lodged through registered mobile. I am not a customer of axis bank and unable to lodge complaint with them. I am at a fix what to do regarding recharge of my fastag account. Jayanta kumar sarkar
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 04, 2020
                                Axis Bank Customer Care's response                                 Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
                                Jan 11, 2020
                                Updated by Jayanta1992                                 This number is not responding.
                                Jan 11, 2020
                                Updated by Jayanta1992                                 I want to refund the fastag and get back the money. I am getting computerized voice and ultimately reaching nowhere. There is no system of sending complaint to O you as you are no accepting any mail from unregistered email.
                                Feb 04, 2020
                                Updated by Jayanta1992                                 Entered AXIS Bank fastag site through NHAI website and put the data. The site of AXIS Bank is showing that they have no record of my fastag, Please advise me what I should do with the fastag sticker with AXIS Bank logo?
                                Feb 15, 2020
                                Updated by Jayanta1992                                 Axis Bank website entered through NHAI portal is still showing they have no record of my vehicle. I am unable to use fastag sticker. I now want to return the fastag sticker issued by AXIS Bank and purchase new fastag sticker. How to get my deposited money?
                                View replies
                                One of the worst service by Axis Bank in recharge of fastag [protected] this is my wallet number in this regard I approached the bank in Bangalore near by Leela palace hotel she is insisting me to open an account and deposit Rupees 15000 fifteen thousand I don't what to do
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                                  1DayExams
                                  Jan 3, 2020
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                                  Address: Plz no 57,58 shakti enclave burari, New Delhi, Delhi, 110084

                                  I have recieving the following message. But i am not correct recipient. Why are you sending me this message. This vehicle is not mine. This message is disturbing me.. It is understanding a wrong mail id... So dont send me this... My name is yogesh sharma and my mail id is yogesh. S. [protected]@gmail.com. I am sensing the image
                                  "dear customer, your fastag account has been debited rs. 65 for transaction for vehicle ma3nfg81sje201385 at toll songir on[protected]t17:02:22. Balance amount in the account is rs. 1179.5. Call toll free number [protected] for any dispute."
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                                    J
                                    jas175
                                    Jan 3, 2020
                                    Resolved
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                                    Resolved

                                    Address: H.no. 1038, 1st floor, Phase 10, 160062

                                    Hi, i am a resident of chandigarh. Fasttag was dispatched through bluedart awb number: [protected]. They never came to my place and automatically updated the status-person shifted from this place.

                                    My fasttag account number is: [protected]

                                    As per bluedart, it has been sent back, now what is the procedure? Who is responsible for the extra charges by toll plazas, and who will bear it?

                                    Please respond asap to registered mobile number with solution asap.
                                    Feb 7, 2020
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 04, 2020
                                    Axis Bank Customer Care's response                                     Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.
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                                      H
                                      Hemanth Kumar S
                                      Jan 3, 2020
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                                      Address: Vv mohalla, Mysore, Karnataka

                                      I have purchased fasttag from axis bank by paying 400rs now they have debited additional 800rs without any reason and i have not gone through any toll plaza also
                                      And i have not given auto debit option also
                                      Then also without my permission they have debited the amount
                                      So i want to raise a complaint against them.
                                      When i called they are not responding properly and told to call toll free number which will not get connected [protected]
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                                      Axis Bank customer support has been notified about the posted complaint.
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                                        B
                                        Bapu Gorakh Asane
                                        Jan 3, 2020
                                        Resolved
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                                        Resolved

                                        fastag not delivered/ not showing in tracking status

                                        Address: Next to akshay beer shoppy, perne phata. Tal. Haveli, 412216

                                        I applied fastag on 19th dec but till not received.

                                        Message as below.
                                        Dear customer, thank you for registering with axis bank fastag services your fastag account no : [protected] is activated with vehicle number : mh12kj2638 on dec 30 2019 7:10pm

                                        Your fastag has been successfully recharged for rs.200 on 12/30/2019 7:16:04 pm. Our reference number for the transaction is[protected]. Balance amount...
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