Axis Bank Complaints & Reviews

Hi team,

I ordered fastag card online with axis bank on the date dec 23 2019. I have not received the fastag till now.

Can you please let me know the status of my fastag. Is that lost?? Even if it's late by few days is not a problem.. But nil response from the bank scares me a lot.

Pfb details:
Name: vamshi krishna guddeti
Below are the ticket id's generated at axis bank: (Etc. [protected]@axisbank.com)
[protected]
[protected]
[protected]
[protected]

My email id: vamsi.[protected]@gmail.com

I have raised number of complaints.. But still no luck. Also, they had sent me a courier tracking number which is of not my fastag. Am from hyderabad and it is delivered to mumbai address

I called to toll free number multiple times. However you are unreachable.

Regards,
Vamshi g

I applied for axis bank fast on 30th november 2019. My wallet id is ([protected]). Then after complaining they provided me blue dart tracking id ([protected]) which is incorrect. Axis customer service is not responding properly and disconnecting call. It is nearly 2 and half months now they are neither delivering the fastag card nor providing the correct tracking id to track the shipment.

Really disappointed with this kind of service from axis bank.

Sr[protected] created on 17/12/2019 for tag replacement and till now no action been taken place even after so many mails and fastag customer care calls.

Also sr's closed with out my confirmation

Sr[protected]

Can someone take action on this. From 24th dec i will following up through calls but no proper response and not even re-opened the closed sr sr[protected]

I have applied for the fastag from axis bank fastag portal on 06th january 2020. I have already paid all the charged but i didn't get any response from axis bank. Fastag is not received from bank and their customer service number is also never responding.

Now about 2 weeks have passed, didn't received fastag. I have several times to them but every time they are asking to wait. Other fastag providers are delivering in 7-8 days, but in axis bank more than 14 days have passed still i am waiting to receive.

Kindly help and interfere in this matter.
Regards
Aditya verma

Torn out note came from axis bank fc road atm. Although very small part was damaged, but no one is ready to accept that 100rs note.
Details of the transaction are as follows:-
Aprh0370. Txn#[protected]
Transaction date-13 january 2020
Debited amount - 200

Two 100rs notes out of which one was damaged.
Upper left part of the note was damaged.
Picture is provided in attachment.

With reference to the following two transactions,
03-jan-20 sweep/[protected]/[protected]/k 4, 810.00
03-jan-20 sweep/[protected]/[protected]/k 4, 810.00

While reporting the above suspicious activity in my account to the axis bank customer care team within 10 min after receiving the debit message they simply suggested to approach/call [protected]/etc. Mamagement.com since the above amount was debited by bank for the fastag toll recharge purpose. Then, i keep on calling them since 03/01/2020:5:00 pm and i can able to reach them morning 04/01/2019, 8.15 am;

I asked following two simple questions they were answerless n replied it was technical issue n relies within 48 hrs your money will be returned to your bank account.

1. What is the purpose for the amount debited in my account?
2. Who gave you authentication to debit my account?

It is almost 48 hrs gone, i have not reversed the rs.9620/- and i’m advising you to reverse the amount to my account immediately since the amount kept for house rent purpose. If i’m not get the reversed the amount immediately. I will escalate this matter to the maximum possible extend n i may raise police compliant against the bank.

Ref :
Sr date sr time sr no
[protected]:39:28 am sr[protected]
[protected]:13:50 pm sr[protected]

Kesavan
[protected]

I have made online fasttag application for car no. Dl 1 cl 8787 in the name of my wife sushma mehta through axisbank app and the charges amounting to rs.400/- were deducted from my bank of india account number.. An sms regarding the "fasttag 'account no. [protected] has been activated with vehicle no. Dl 1cl 8787" received by sms but no tag received till date. Will i receive the fast tag or i may have to look for other options. There is nobody on the given toll free numbers of the axis bank who could guide the complainants/sufferers properly. My email is [protected]@yahoo.com. Pls look into it urgently.

I started receiving mails in my email i'd for applying of fast tag through axis bank and i had applied for fast tag through axis bank on 31 dec 2019, vide reference no ka04 mt 0290 all the required fees had been paid by me but i had not received any message or information for the same.. Kindly corresponded or expidate the same at the earliest.. Request reply soon

Dear sir,

I have made payment of rs.400/- from net banking of canara bank towards purchase of fastag for vehicle no. Ka01ml7077 through your website fastag : 404

Fastag : 404

After making the payment i got technical error code no. 412 (Screenshot attached) and i did not get the payment receipt. But the amount of rs.400/- has been debited from my canara bank account.

My mobile no. Is [protected]

I request you to kindly process the transaction or refund the amount immediately.

Regards.
G. G. Narasimhan

Hi i have an salry account in axis bank & when i checked my balance they have deducted 367.28 rs from my account at last night 2.44 am on date 12-1-20 written as consolidated charges. Please help me to get my money back, these banks are deducting innocent peoples money from their accounts without telling peoples..
My register mobile no [protected] account no xxxx466241

Hi,
I already submitted a request for above issue. Yesterday ie 11th january 2020, again my account got deducted by 100 (Consolidated charges for a/c) + 18 (Gst @18% on charge) rs.

I don't know why every month u guys deduct this much amount. So dissapointed. Need my money back asap.

I can be reached out at [protected].
Regards,
Manpreet bedi.

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Sir,
As per the advertisement from axis bank, i have registered my fastag id from them on 26.12.2019. As per them, i should receive my fastag id within 7 days that is by 02.01.2020. But till date it was not received. When called on customer care, there is no proper response and no direct contact about fastag. They are unable to track the status and asking to register a complaint by sending an email attaching rc and vehicle number so that they will raise a complaint and track with blue dart (Never delivered products on time). After uploading of rc and vehicle number only fastag was allocated then why should i again send??? If you people are not able give proper services, just refund the amount to us and shut down your services.

Booked a Fastag for my car MH365428 on 11th Dec-19, Wallet ID [protected]. It was expected to be delivered in a week time but already it is one month over and the Fastag is yet not delivered.
Fastag is mandatory at toll gates, hence this delay is causing lot of inconvenience. please check the status and organize dispatch without any further delay.

23/dec/19- fastag balance was rs. 300

I then used fastag on 23/dec/19 and the updated balance was rs. 106. But on 26th dec, i got a message stating that your fastag account has been debited for rs. 565 towards adjustment entry.

Not sure why this amount has been deducted. Please revert this transaction asap.

Worst customer experience... Extremely disappointed.

I applied for fastag on 15th dec and i have not received it yet (Initial time of arrival was 8 days max).
I tried contacting their support, twitter handle, email etc. But no resolution at all.
Not only that they deducted inr1000 without any reason directly from my bank account. How can they deduct the money for recharge when they have not even delivered the card.

When i get in on any toll plaza my fastag shows blacklisted. I bought my fastag in the beginning of december but not working yet. Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 20 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 498 balance also. What to do. Help me plz.
On calling to axis fastag customer care call centre they asked me to submit the kyc for the fastag account. I did that 10 days back in the axis branch at frazer town but even the people at branch do not know how to rectify the issue, they have no guidance to address such issues. My vehicle last 6 digit is nd3409

On 10th jan, my axis bank account has been debited of rs. 750 without my knowledge or acceptance for my axis bank fast-tag account. You people are cheating clients.. I have tried to contact their customer helpline but that too is as worst as their product. Shame on you axis bank management. At the time of applying i have never given any acceptance for auto debit from my account. I will write to banking ombudsman if my queries are not solved

Axis bank has deducted my rs. 590-/ from my account on 11/01/2020. Plz return my money as soon as possible. I didn't knew about this that there is any consolidated charges also, in axis bank. Axis bank is a good bank as compare to other bank but, this consolidation, i didn't knew about that. Somehow please return my money as i am in need of my account balance. If there is any money limitation of my account please let me know i m ready to credit that much in my account. I have already maintained the mab of 15k.

Hello axis bank fastag team,

I've been waiting for my fastag since 12days.

Your customer care number is not responding even waiting for more than 30mins. You people are providing useless service after payment as it's been mentioned that i will receive my fastag in a week time but now it's been almost 2 weeks.

Also there is no updates from your side on the status.

If i don't receive any updates in a week time then i'll cancel it.

My etc customer id[protected]

Thanks,
Rakesh