Axis Bank Complaints & Reviews

Hi sir/madam

I have taken fastag from axis bank and due to emergency which i need to go outstation i had to take fastag from paytm account as it was deadline to take fastag. Hence this would be duplicate under my account. I observed that rs 800 got deducted from my account through auto sweep which it said in message. I have never selected auto sweep option which i am really not sure how it got deducted from my account through this option. I happen to observe that the number which is provided by axis bank for fastag doesn't work at all or just ivr message all the time but doesnt connect to customer care. I request to kindly cancel my fastag immediately and refund my account. I contacted email group for fastag from axis bank (Etc. [protected]@axisbank.com) and they replied below to provide the details and i have already provided the details but there is no response. Kindly please look into this immediately

Response from axis bank

Before initiating wallet/rfid closure request you to please clarify the reason for cancellation of wallet.
Based on request received for wallet closure, we would like to inform you that closure request will be initiated only after required details and cancelled cheque is provided from your end. Request you to provide us the cancelled cheque wherein the below details mentioned for remitting the wallet closure funds:-

1) current / savings account number

2) account holder name – should match with the wallet name

3) ifsc code
Please note : cancelled cheque should be in the name of wallet id holder only for remitting the closure amount after the wallet is closed.

I recently got axis fastag and after few time i got message of auto sweep worth of 800rs though i have not activated auto sweep, this is pathetic and i also had low balance on my account so now i have less than minimum amount balance so request that i get my auto deducted amount in my bank account back, its clear that i have not turned on auto sweep so how axis bank deducted money and their toll free number is also pathetic

I have an account with axis bank for nearly 12 years.in 2020 sunday i suddenly received message rs 799/- transaction from my credit card. Immediately called customer care & by the time got to speak with a personal 3 transaction got deducted. Theres no direct customer care number to complain about fraud transaction. The charges for these calls are high & axis bank product promotions are advertised in these calls. I request ed e. Statement for the credit which was not sent. Fraud transaction not solved. Overall very poor customer service.

I have ordered a fastag from axis bank. I placed the order on 14th december 2019 and today is 11th january 2020. Please help me. The fastag is active and will expire on 2069. The money is auto debitted from my account and i haven't recieved my fastag till the date. This is'nt a good thing. What is the meaning of being auto recharged when i haven't used it yet. Please help me in recieveing my fastag. It has been a month now.

I have to cancel the fastag sent by you since i already have one for my same car. Please tell me the procedure to cancel and will i get refund of full amount paid by me. Since no one is answering the toll free number i had to send you this mail. Hope you will resolve the matter immediately and expect to receive your reply at the earliest. Your action in this regard will be highly appreciated

I have recently applied fast tag from axis online and has been allowed a fast tag account no.

And on 10 jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account. I called the customer care and fasttag helping number now they say visit branch. This is really not expected, this is no option on mobile number to switch off such sweep in out facility

Axis bank has debited 600 rupees as auto sweep for fastag on 10th of jan 2020 without informing us. This is wrong and with this they can debit amount how much and whenever they want without informing us. Please i request to axis bank fastag department to refund the amount back to my account and future to ask about any transaction via mail or messages. Disappointed with this.

Hello
I have purchased fast tag from axis bank for my vehicle.
And on 10th of jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

Its very bad from axis side to do it this way. More over their customer care number[protected] does not work at all.

Thanks,
Ali jawad

Axis bank has debited 660 rupees as auto sweep for fastag on 10th of jan 2020 without informing us. This is wrong and with this they can debit amount how much and whenever they want without informing us. Please i request these guys to refund the amount back to my account and future to ask about any transaction via mail or messages. Disappointed with this.

Hi,

I have recently applied fast tag from axis and has been allowed a fast tag account no.
10jan an amount of 807 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

Its very bad from axis side to do it this way. More over their customer care number[protected] does not work at all.

Thanks,
Mohan

Dear sir/madam,
My name is ankit khandelwal i am distributor of hermes i ticket pvt ltd. My company give me your bank cdm deposit cash in current account. Cdm account no.[protected] (Current account) on 10/01/2020 i go for cash deposit in your axis murbad branch with total amount rs. 107700/- time 20:26 but first transaction time out. Cash deposit in machine but transaction fail. I give complaint to cashier. She give me deposit slip of fail transaction rs. 107700/-.
Please verify detail. I attach receipts of cdm machine no. Bprh149501
My mobile no is [[protected], [protected]]
Thanks
Your faithfully

I was very excited while ordering axis fastag, but when it didn't work (It said as invalid, although i had recharged it with rs.800) when i was on toll, i was completely disappointed. And on the same day, when i called up helpline number, axis only played it's loan advertisement for a long time and didn't connect to any help.
Worst experience.
I can't even check my axis fastag balance.

I have applied for fast tag from axis bank being axisbank customer they have send eway bill no[protected] of blue dart courier when checked that eway bill shows delivered contacted both tirupur branch axis bank and blue dart courier office in tirupur both axisbank and bluedart wrost response so iam completely exhausted and like to get compensation if this guys are responding then iam willing to go legally and sue them accordingly

Inr 1699 was spent on your credit card xx7712 on 14-dec-19 at ecpp assistance service

This amount has been deducted by my credit card without my approval.
Please deactivate my credit card ecpp assistance service.
And return the service charge as per the ecpp service. I want my money back otherwise i will close all my relations from axis bank in future.

On 31dec 2019 i deposited 59000 cash in the axis atm machine
Cash machine got strucked and i received a slip unable to process
After that i went to the bank and given a compliant they told that cash will be credit into the account
On 2nd january 2020 bank credited 49000 into my account
Again i gave complaint for remaining balance 10000
They replied that they received only 49000 in the atm machine

Hi,

I have recently applied fast tag from axis and has been allowed a fast tag account no. [protected]
And on 10 of jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

Its very bad from axis side to do it this way. More over their customer care number does not work at all.

Hi team
I have i have applied for fastag for my car as01dm5722 on 30th dec 2019 in axis bank through online portal but not received the fastag till date. I need that on urgent basis. I tried lot of times to connect but unable to reach to the online customer care please deliver on top priority. The commitment was that it will be silver by 7 days but now it is more than 12 days.

Thanks & regards
Biplab saha
+91-[protected]

Hi team,

I have booked fastag online but it did not delivered to me yet. Request you to please check and confirm asap. Thanks

Pfb my details:

Name:anupam gupta
Veh number:mh12et6717

I have paid rs 500 but still fastag has been diverted to me yet.

Kindly check and do the needful asap. Otherwise refund my whole amount.

Thanks,
Anupam gupta,
M[protected]

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Hi,

I ordered fastag via axis bank website. I haven't got it delivered yet and also no updates of it has been shipped or not. I have mailed those guys multiple times but still no reply. I received a mail upon payment with the wallet id. But how do i get the login details? Maybe that's delivered with the physical tag. Waiting for a closure on this.

Thanks