Axis Bank Complaints & Reviews

Address: 560037

I have recharged my fastag wallet by 510 rupees. But at the toll gate it was shown as blacklisted. I am not able to resolve this issue. Customer cae number mentioned in the axis bank site for fastag is not working. It should redirect me to a customer care representative, rather it plays a message related to some sale on repear. This is pathetic service.
What should i do now?

My fastag wallet id is [protected].

Feb 4, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Axis Bank Customer Care's response Hi, we request you to write to us at etc.[protected]@axisbank.com. Regret the inconvenience caused. Regards, Team Axis Bank.

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Address: Muzaffarnagar, Uttar Pradesh, 251201

I had applied for fast tag on 22-dec-2019, tag has been activated online but i have not received physical tag yet. A notification which i received said within 7 working days it will be dispatched. It has been more than 10 days already since i received notification and there appears to be no sign of tag dispatch.
Also contacted toll free number several times but no response from them till today. Kindly look into the issue.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Jan 03, 2020

Updated by nalinjain I have tried calling the customer care number many times but no response from them

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R

Rammi Chemchimgari

from Ongole, Andhra Pradesh

Jan 3, 2020

Iam Ramesh i transfer to federal bank to Axis Bank but not credit money

Reply

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, regret the inconvenience caused. We request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.

D

Dharamdcd

from Khed, Maharashtra

Jan 3, 2020

I have applied for Fastag but still not got my car Fastag,
My correspondence address
Fastag ID [protected],
Address
Flat 1612, Hibiscus building, Tata Township, Savroli, Po. - Sajgon,
Khalapur, Raigard Maharastra 410203
Phone no [protected]

Reply

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

I

Ind19

from Agra, Uttar Pradesh

Jan 3, 2020

I had ordered my fastag from Axis bank in assurance of dispatching 7 working days but more than 43 days passed, I tried to contact them but from 33 days I am receiving only one answer i.e. Sorry for inconvenience caused by the call representative!
Tey even do not respond to mail!!!
I think I HAD TO KNOCK THE DOOR OF CONSUMER COURT

Reply

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.

S

stella raju

from Chennai, Tamil Nadu

Jan 3, 2020

I applied for fastag thru axis bank by 21/11/2019 and paid Rs 200..till now not receicved and no response. i tried calling by help line number but only music playing and nothing happenned. my customer id[protected] etc customer id

Reply

Axis Bank Customer Care's response, Jan 4, 2020

Verified Support

Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.

A

agranade

from Mumbai, Maharashtra

Jan 3, 2020

I have paid necessary amount to Axis bank for purchase of fastag on 17th Dec 2019. Got message from Axis Bank that Tag will be dispatch within 7 working days. However, till date I have not received any further communication or Tag from Axis Bank.
When can I get the tag and how can I track its delivery.
Pls help.

Reply

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi axis bank,

My account number is [protected]

The amount of rs.997 has been debited but in my statement no such transaction i can see. I went too nearest branch of noida they are saying that the debit card charges has been debited from my account which is rs.472 then i ask why the amount of rs.997 is debited but they have no answer and simply saying that please go to your home branch and raise a complaint....

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Address: Kannur, Kerala, 670703

I have applied for the fastag from axis bank through fastag portal. I already paid all the charges but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Applied on 29/11/2019 and its transaction number is[protected].

Jan 13, 2020

Complaint marked as Resolved

Received today

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Jan 10, 2020

Updated by Shimjith Pls update the status of my fastag. It's already completed one month.

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M

Mate Chachan Nu

from Dimapur, Assam

Jan 3, 2020

Sir from my axis bank account my money is debited from my card by without doing any transaction or other any online payments my money is debited from an online namely PUR Goggle agromart on 15/12/2019, 21/12/2019, 28/12/2019 amount rupees 7347 ie.rs 2449 three times debited.Sir please help me

Reply

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, sorry for the inconvenience caused. we have a robust reconciliation process and the debited amount is normally automatically credited back in 2 business days. If the amount is not credited, you can refer the link https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute.aspx and raise a dispute. Regards, Team Axis Bank.

J

Jitesh D.

from Nagaur, Rajasthan

Jan 3, 2020

It has been more than 10 days but I have not received my fastag.
Wallet I'd is [protected]

Please send it at the earliest.

Reply

Jitesh D.'s reply, Dec 26, 2019

Also axis customer care number is not working.

Axis Bank Customer Care's response, Jan 4, 2020

Verified Support

Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.

A

agranade

from Mumbai, Maharashtra

Jan 3, 2020

I have paid necessary amount to Axis bank for purchase of fastag on 17th Dec 2019. Got message from Axis Bank that Tag will be dispatch within 7 working days. However, till date I have not received any further communication or Tag from Axis Bank.
When can I get the tag and how can I track its delivery.
Pls help.

Reply

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Chennai, Tamil Nadu

Have ordered a Fastag from Axisbank on November 2019 till now have not received it. Sent numerous mail to etc.[protected]@axisbank.com and no response from them. Even the toll number provided by them in site is not valid. Very poor and bad service from Axis Bank. Now that fastag has become mandatory i'm not able to go through any toll areas due to this. Don't even know whether i'll be getting the Tag ever after.

Axis Bank customer support has been notified about the posted complaint.

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Rajesh gu

from bansi, Uttar Pradesh

Jan 3, 2020

16602rs deduct Insurence usues by hacked my ATM detells and Deduct 1why my
amount refund ok and sequre hard from your website ok sir plc and
statement PD[censored]ploade ok sir

Reply

Rajesh gu's reply, Dec 31, 2019

ECOM PUR/GOOGLE *YouTu/g.co/helppay#/301219/19:12

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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Address: Rajpur road, Dehradun, Uttarakhand, 248001

I received a call from axis bank ecpp assistant service .for credit card plan .i dont want this service and please deactivate it. and refund debited value .this service is good and helpful but currently it is not useful for me .so if in future i need this i will definetly contect you back .Kindly take action on it and resolve the problem as soon as possible

Aug 6, 2021

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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CPP Group India Customer Care

Jan 10, 2020

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

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Address: Santacruz east Kalina, Mumbai City, Maharashtra, 400098

I am Cheated by Axis Bank employee Mr Ramsaroj who is working with Axis Bank Kalina Branch harbhajan Building in LAP.He took money in the name of bank account opening and He has taken by original documents .He is working under Sujit Patil LAP division.He was referred by Mr Aslam who is also working in axis Bank as a relationship manager.I am calling Mr Ramsaroj but he is not responding my calls and not giving my money.I spoke to Mr Aslam he asked me to coordinate with his superior as promised by his superior it must have sorted but nothing happened.At last i came to know Mr Ramsaroj left the bank.
I want my money i am tired of calling him.I am Planning to file FIR in the name of Axis Bank and Ramsaroj.How can axis bank appoint such people who are cheating people. I am expecting to resolved within 24 hours otherwise i will file a complain in the name of axis bank and MR Ramsaroj.

Feb 4, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Axis Bank Customer Care's response Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank

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I have outstanding of over INR 2, 00, 000 on my axis credit card and I am unable to make payment thanks to losing my job and being jobless. I have no payment available and my life's saving was put in forex trading which went into loss and lost all of my 5, 00, 000 in it. I have no back up and I am broke and in severe debt. I don't know what should I do. Kindly note I am seeking settlement but I have nothing to offer. I am fed up of people chasing as my parents are also not working and we are in severe hardship. I have been trying to make payment every month which is not happening as well. I seek settlement at the least amount possible, I am unable to go further.

Feb 3, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Axis Bank Customer Care's response Hi, we request you to share your registered contact number with us so that we can assist you at the earliest. Regards, Team Axis Bank

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Address: Santacruz east Kalina, Mumbai City, Maharashtra, 400098

I my name is Santosh Sharma i have account with axis bank at kalina branch santacruz east .I needed LAP the axis bank relationship manager Mr Aslam Khan refer Mr Ramsaroj who is working with LAP in kalina branch Harbhajan building itsel[censored]nder Sujit Patil in LAP division.Mr Ramsaroj took money in the name of opening and depositing in my account i did google pay.i have records .He took original documents in the name of verification. I am doing follow up but he is not responding neither he is giving money not documents.
I met Mr Sujit Patil and Mr Aslam khan as per them Mr Ramsaroj left the bank.
Now to whom i should ask my money and original documents.
i want this issue to be resolved as soon as possible .I am tired of all this .If nothing happens now i will file fir in the name of axis bank and Ramsaroj.

Feb 9, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Axis Bank Customer Care's response Hi, we request you to share with us your registered contact number so that we can assist you at the earliest. Regards, Team Axis Bank

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Paid, booked and even recharged, on 23rd Nov. Still no luck. Tried to reach call centre with no luck and no one even answers other than promos. Trist to reach over email that just receives sorry and will be posted with no luck still after more than a month now. What is really happening out here with Axis? Can you guys be more serious and give real call centre number and right response in emails? Please provide the right call centre number where really your representatives pick. Also please provde me the physical fastag asap.

Customer id:[protected]

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Axis Bank Customer Care's response Hi, we tried reaching you today, however, we were unable to connect as the phone was switched off. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.

Jan 03, 2020

Updated by rayaluc Thanks. Though not sure when you tried to reach, I am happy to say that I received the Fastag today finally!

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Address: Chamrajpet, Bangalore, 560068

Hi I have applied for Axis bank credit card and completed the kyc on 17th dec. 2019. I have not received the application number. The lady who communicated with me for kyc is not responding and when i tried to contact her she was not giving any details about application number and provided me my old application number which i have applied in 2017. She was not ready to provide the branch name as well.
I contacted KYC agent and he told me this they are from AXIS bank chamrajpet branch, 560018.
I tried to contact the lady again and she keep telling that she will call me and laughing on the background which i can hear on call. I am really very frustrated and planning to close my bank account with axis bank.
Axis bank lady number - [protected]

Axis Bank customer support has been notified about the posted complaint.

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K

kura sathish

from Hyderabad, Telangana

Jan 25, 2020

Dear Sir,

Sub : Credit Card Payment Not Show In Unbilled Statement

payment Date[protected] Amount 12815.00 From My Axis Bank Saving Account,

Debited by my Saving account. Attachment Of Saving Bank Statement Screen Shot.

Moblie Number . [protected],
Mail id:[protected]@yahoo.com

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Address: 143001

Dear All

I have worked with axis bank three months and i was ask to go due to some reason.
But now i am when asking from Delinking of Pan card from IRDA portal they are asking for relieving and experience letter which i did not recieved from the bank instead i had got No DUE CERTIFICATE from bank Which I have already provided kindly help in urgently Delinking my Pan card
My Sp code SP[protected]
Pan card number : AESP4532R

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Address: Manton, Behala, Kolkata, West Bengal, 700034

My Axis bank savings account was deducted by Rs. 3597.01 under the description BRN-PYMT-CARD-XXXXXXXXXXXX4069. I googled the description and found this might be the bank's penalty for overdraft or non-payment of credit card bills on time. I am sure I never miss a payment date and double checked it from my statements, none of the bank's credit cards missed a payment deadline.

I have been repeatedly trying to call the bank's customer care number, they are always busy whenever I call them. Also tried online chat, but no one ever responds.

If this is the way the bank treats an old customer, then I am ready to take my business elsewhere.

Jan 6, 2020

Complaint marked as Resolved

Bank provided help with the query.

Axis Bank customer support has been notified about the posted complaint.

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Address: A/6 jhinuk abasan, Purba Medinipur, West Bengal

I have applied for the fastag from axis bank fastag portal. I have already paid all the charges but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not yet delivered to the designated address. Also their customer service number is not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

kindly look into the matter for the fastest delivery of my fastag because I'm facing great inconveniences.

Feb 2, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: JAI SANTOSHI MATA ROAD, NEXT TO RAJ ANMOL,, Mumbai City, Maharashtra, 400103

Hi

I received confirmation from on 30th November 2019 that my fastag has been dispatched and also mentioning my Wallet ID and ETC Customer ID.
I have even recharged my fastag wallet using the above details, but cannot pass through the fastag lanes as, till date my fastag has not been delivered to me.

Request your support in resolution of this complaint.

Regards,

Hemant Karekar

Axis Bank customer support has been notified about the posted complaint.

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Address: qr no all 81. 2nd floor, vss nagar, Khordha, Odisha, 751007

Dear Customer, Mandates reference No: UTIB[protected] issued to EDELWEISS TOKIO LIFE INSURANCE CO. LTD with value 65879 and frequency Adhoc is received today for processing account number ending with XXXXXXXXXXX4286 . In case of any issues please get in touch with your branch.
I have not given mandate for frequency ad hoc. Please stop payment.

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I transferred money through Google Pay and Phone pe on 31st Dec 2019 FOUR times. The money got debited each time but did not reach the beneficiary. Also, the transaction failed each time. I raised a dispute but haven't got a response yet. I also called customer care but did not receive a response. Got a busy tone each time.

When will I receive my amount? It is INR 18000. How can the bank be so careless?

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Customer ID:[protected]
SB A/c. No. [protected]
Name of A/c. Holder: Soumen Bhar
As per Axis Bank (Dalhousie Branch, Kolkata) information, my cheque book has been delivered to me by Maruti Air Courier, Consign No.[protected] on 13.12.2019. But, till date I had not yet received the said cheque book.The bank informed me that someone had taken the said cheque book. Since I have not received the same, please take necessary action so that I can receive the same.

Axis Bank customer support has been notified about the posted complaint.

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Address: Drive in road, ahmedabad, 380052

I have applied and paid the necessary amount for fastag on 22nd December on the Axis bank site. I received a confirmation message saying I will receive my fastag within 7 days. But there is no sign of it up until now.
The toll free number given on the page has been tried several times, but it runs nonstop advertisements about credit card and various schemes, with no one answering the call.
In this period I had to travel twice outside city and wait in long queues.
Please help!

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Address: Chithira, Niduvapuram, Karivellur, Kannur, Kerala, 670521

I booked my axis bank fastag on 2-dec-2019 and not delivered yet. I registered a complaint for the same with email id etc. [protected]@axisbank.com and no response yet. I tried to reach one of the number provided and no use. I cannot book another fastag as i already recharged the axis bank fastag. Running tollgate without a fastag now worried and need immediate fix on this.

Jan 4, 2020

Complaint marked as Resolved

I confirm i got my fastag delivered yesterday.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Axis Bank Customer Care's response Hi, we wish to inform you that your email shall be responded shortly. Request your patience in the interim. Regards, Team Axis Bank.

Jan 03, 2020

Updated by Vinodthekkil I got update from Axis with the Blue Dart tracking number. But the tracking shows "Records Not Found".

Jan 04, 2020

Updated by Vinodthekkil I confirm i got the fastag delivery yesterday. Thank you for your help.

Axis Bank Complaints & Reviews

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Axis Bank reviews & complaints page 198

axis bank fastag showing blacklisted at toll plaza

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fastag not received - axis bank

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amount went to lien amount

fastag applied but not received till today

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fastag not delivered. more than a month

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deactivate ecpp service and refund the amount which deducted

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fraud by axis bank employee

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credit card settlement

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fraud and cheat

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fastag not received even after more than a month

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credit card application complaint

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delink of pan card

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fraud charges deducted from savings account

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fastag status cannot be tracked

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fastag not delivered to hemant karekar

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stop payment against frequency ad hoc mandate

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money got debited but transaction failed

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cheque book not yet received

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axis bank fastag not received and no response in toll free number

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fastag booked not delivered yet

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