Axis Bank Complaints & Reviews

I have booked fast tag on 06/12/2019. I have received message of dispatch of card on 10/12/2019. Tracking details available but on the blue dart courier the refrence no not available show. Helpline number[protected] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Rs. 200 as deposit up by axis bank

Fastag wallet id of axis bank [protected]

I booked for axis bank fasttag online on dec 5th. It is 16 dec today and there is no information about the delivery. It was mentioned that it will be shipped within 7 days of booking. My customer id is[protected]. I have tried calling the customer care number but there is no response. I have also dropped an email but still no response. I have a trip coming up soon and i am worried.

I submitted a Fastag thru Axis Bank on 22/12/2019. Till now i did not receive it.When iam calling for the customer care number provided there is no option for the status.Reading in the forum i checked in the blue dart tracking with reference number as my vehicle number. But no use.
I don't understand to contact regarding this fastag. If bank doesnot have proper network than why should they issue and how govt had given to them

I have booked fast tag on 30th nov 2019 for honda city car hr 26 cf 8204 from sector 9 gurgaon - branch. I have not received message of dispatch of card till now. Yet no tracking details given. Helpline number[protected] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Rs. 200 as deposit has siphoned up by axis bank.
Name gagan kumar upreti
Mo no [protected]
Address 941, sector 9
Gurgaon

I have cleared all my pending dues with axis bank on 11.12.19 by online payment of rs.18040 against 14060 which is including cibil clearance charges.

Yet has issued noc but bank has not updated the same in my cibil & hence while generating the score cibil score shows negative in spite of the complete payment.

Need immediate resolution & my updated &correct cibil score

Name :pinal r pacholi
Cont no:[protected]
Email :[protected]@gamil.com

I have booked fast tag on 28th nov 2019 and i have received message from axis bank on 29th nov 2019 stating that it has been successfully placed. Another message from axis bank on 5th dec stating that it has been processed and will be dispatched soon. Till now i did not receive any update. No one is attending the help line number. Please do the needful

I had booked fastag through axis bank fastag services on 5th no 2019, vide receipt no.[protected].
1st msg recd on 5th nov that ypur etc fastag order has been succesfully placed and will despatch the tag within 7 working days.
2nd msg, on 9th nov your axis bank fastag vehicle no. Xxxxxxxx has been processed will soon despatch. Valet id [protected].

I had orderd a fastag online on 30-nov the bank receipt numner is[protected] and received a sms that fasttag will be dispatched soon, however till date i have not received the fastag. Worst service ever from such a bank. None of the customer supp phone is working. No help.
Customer service numbers either switcd off or simply asking to select the options and goes off without any help.

I have booked fast tag on 30th nov 2019. I just received a text stating it will be dispatched shortly. However, no tracking details provided as yet even after 16 days. Customer service staff at their helpline is good for nothing as they cannot check the tracking number if it's dispatched. They cannot confirm if they will be sending it to the correct address. Why do they even have this helpline when they cannot even answer/resolve but a generic reply to wait.

How can they deduct the amount without processing of the tag. Its been 16 days and as per the rep, i should still wait for it to be received. God knows what pearls are they engraving in it which took this long.

My fast tag wallet id [protected].

Dear axis bank,

I did apply for fastag through axis bank (Unfortunately) on 5th december, 2019 and received a message on 10th mentioning card had dispatched. None of the customer care numbers work anytime. One day i was lucky enough to get connected to ivr system for 20 minutes to speak with customer care executive. What kind of service is this? But everyday i get a message asking to recharge the amount as it has a low balance of 0. Kindly help get my fastag delivered at the earliest as i failed to track it in bluedart website with my vehicle number.

Hi

Not getting any response from axis bank fast tag my fast tag was activated 11 dec 2019 but until it's not dispatched & already mailed to customer care by call & mail but not getting reply.

Attached screen shot show will be delivered with in 7 days
Name: alok kumar gupta
Axis bank fast tag registered phone number : [protected]
Login id:[protected]

Thanks
Alok kumar gutpa
[protected]

Applied fastag on 22 nd november with rs.200 as the tag fee. No further communication from the bank on when this will be delivered or no tracking facility.

I tried to use my vehicle number to track on the bluedart website which again failed saying no records found. With the deadline for fastag ended yesterday i need fast tag urgently.

Lead id of my transaction is [protected]

Dear sir/madam,

I received a call continually last one year from axis bank. They told me about free of cost credit card in offer and i ignored that but finally i am agree because they have say about credit card is not chargeable and free of cost.in april 2019. I got a massage your credit card xxx1805 is already generate and dispatch for your address witch mention in bank account to courier by blue dart with cart number. But they have not collect to me any documents, photos and signature. I have track the dispatch courier in may-2019 then i found my credit card is already received by unknown person. And they have stared the online shopping flipkart from my credit card ending with xxx1805 and suddenly i got two otp massage in my mobile phone. Then call to axis bank branch and customer care for blocking that credit card. I had cancelled my credit card, ending with xxx1805 in may 2019 but again regenerated next credit xxx7557 with due balance rs/-1586. I have not received this credit card yet.

I am requesting you to no required me next any credit card forgive my all due money for my credit card and close my all credit card service because i am not a jobholder and able to paid this outstanding balance rs/-1586

Your faithfully
Amarjeet kumar thakur
Mobile:-[protected]

I have applied for fastag on 08/12/2019 and paid for the same. Axis bank promised to dispatch it within 7 business days. I received a confirmation message from axis bank on 8/12/2019 as follows-

"fastag is mandatory from 15 dec'19. Fastag for vrn/chassis no [protected]is dispatched via bluedart awb no mh32y1120. Know more http://1kx.in/GST99d"

But i am yet to receive the fastag sticker. The support number given for fastag queries is non-responsive. Neither there is any tracking mechanism nor communication regarding same from axis bank. Response of blue dart tracking system is "invalid awb number". If there is any delay in issue of fastag, the axis bank should communicate it and if it is dispatched, bluedart never takes such a long time to deliver. And the frustrating thing is the blue dart tracking system is not showing the status of probable delivery of the fastag sticker.

Requesting a quick resolution of above issue, please.

Thanks,
Ashok gode, nagpur.

I applied for fastag on 3-dec and still have not received the tag. I need to travel soon and i'm stuck without the tag. Your message mentioned it would be shipped within 7 working days and it is much more than that now. How long will you guys take to ship, if it is going to take this long why don't you mention that that they will be delay while applying. How do i cancel, at the toll gate i could get it in a few min.

I applied for axis bank fastag on 11th dec 2019 but it is still not delivered. I think i should had ordered fastag from other companies offering fastag with fast delivery options.

Axis bank poor service.

Tried many times on bluedart to check delivery but still not found anything.

I choose axis bank because they promised for fast delivery but failed as it is still not delivered yet.

I had applied for Axis Bank Fastag o 4th Dec 2019 and also paid via their online portal. Till date there has been no intimation from Axis bank regarding the status of delivery of the tag. Their call center number mentioned on their site does not seem to work at all. Now the deadline crossed and am without a fastag how can i go after purchase.please rectify as soon as possible

To
The
Consumer forum
India

Sub: regarding fair settlement against my credit card ([protected]) issue initiated by the bank

Respected sir
Greetings of the day
My name is prateep majumder and my registered mobile number is xxxxxx5083. I have been using axis bank savings account ([protected]) since ten years, so when axis bank offered me a credit card i accepted it with a lot of trust. The sixteen digits of the credit card is
[protected] and it is a my choice credit card.
In 2017, i was also offered a loan of rs 2, 40, 000. It was not made clear to me that the interest would be approximately rs 1, 50, 000. When i realised it, i called axis bank customer service and their reply was that since i have already been given the loan now nothing can be done.
I accepted it and was paying all my emi s and using the credit card smoothly.
I was using the credit card and making my payments through my axis app. On august 2019 i faced the first problem. I noticed a different card number being displayed on the app whose last four digit number was 8120. So i called the axis bank customer service and asked them about it. There reply was that i must have applied for some other card that is why other number is being displayed on my app. I told them i have not applied for any other card and they said it is not a problem and they will cancel the new card. This happened on 21.08.2019 and i was given a request number which is 54508722. But the next day also the same number was displayed on my app, so i called again and explained the problem. Now they told me that axis bank is removing my choice credit cards that is why a new card "neo credit card" is being given to the customer in place of the old card. Then i received a new card on my address and the sixteen digits of the credit card is [protected]. So i told them about my last conversation with the customer care agent. I was given assurance that this problem will be solved but it did not and the new card was also not being displayed on the app. I was constantly calling them about the issue.
On the 29.08.2019 again they assured me that the issue will be solved and i was also given a request number which is 54785922. But the problem continued and my payment date was also approaching and both new and the old credit card were not showing in the app. I called them again and spoke about my problem. They told me that i will have to make the payment from any another third source and my issue will be solved. So on the 01.09.2019 i made the payment of rs 19, 630 through paytm. But the problem continued and i called them again and they told me that i will have to clear all my outstanding amount which is approximately rs 2, 10, 000. But i explained it to them that it is not possible for me to clear this amount at once. If i had to pay the actual amount excluding the interest then only i will be able to pay. So i received a reply that now there is no settlement option for me and they assured me a customer care executive will be calling me later and solve this problem. But no customer care executive called me instead a recovery agent called me and spoke to me in a very rude and abusive manner. I explained them the whole matter but they were of no help. They called me around twenty times a day and talked to me in a very bad manner. So i decided not to use any of the services from axis bank and called the customer service for assistance but they told me that they have accepted my request for the settlement on the 04.11.2019. They gave me a request number which is 56620395. They told me that i will be receiving a call from the settlement department. But no calls have been made to me for settlement. Instead i have been only receiving calls from the recovery agents.
Now, i have received a settlement option from the axis bank, and they asked me to pay rs 2, 30, 000, which is not at all possible for me to pay.
Then i mailed to the senior authorities of axis bank, rbi and consumers forum stating my problems in detail. Post that i received a call from the manager of the axis bank from chinsurah branch which is my home branch. He assured me that he is looking into the matter and the problem will be solved. I had also given a letter stating the detailed issues and they received it.
After two days, two people arrived at my place and said that they have come from axis bank shakespeare sarani settlement department. They informed me that my settlement will be done and they took a letter stating that i agree to pay the settlement amount and also an id proof which was my voter id card. But after that they have just been giving me dates but the settlement approval letter has not yet been given to me. I will only be paying the settlement amount to the bank legally. Its been long since this issue is going on. I have been trying to resolve this issue since last august but no progress is seen. And instead of solving the issue bank is just increasing the interest amount.
Now it has become frustrating and i feel it has been risking my life as the interest is just increasing and they are stretching this matter and not solving it.
The bank is still asking me to pay the due and use the credit card and also they are offering me other loans.
2nd december, now i received a bill of amount rs. 99, 000 and also the loan amount of higher interest. They informed me that the total due of my credit card bill is rs 2, 40, 000.
This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent times, but i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.
I will be able to give 20% of my debts. If the bank agrees to settle with this amount, i shall be clearing their dues within the next 5 business days. More than 20% is not affordable for me in the present situation.
I am clearly stating that due to the unprofessional behaviour of the bank towards me i will not be continuing any relationship with the bank anymore and close my credit account as soon as possible.
I am ready to settle this as soon as i get the confirmation from your side.
So, it is my request to the higher authorities, please kindly resolve this matter and close my credit account. This problem was initiated by the bank and instead of solving it they are harassing me.
I will really grateful if this problem is solved now.

Thank you
Prateep majumder

It's been more than 15 days and i haven't received the fastag yet. And the toll-free number is not responding. Very bad experience overall. I wouldn't suggest axis bank fastag to any one.
Since i have already purchased and i need to travel thinking of submitting the toll bills to axisbank by taking help of consumer forum.
I have also recharged it and now i am unable leave and move on to the other fastag provider.
Please suggest.

I have applied for fastag on 02/12/2019 and paid for the same. Axis bank promised to dispatch it within 7 business days. But i am yet to receive the physical fastag. The support number given for fastag queries is non-responsive. Neither there is any tracking mechanism nor communication regarding same from axis bank.

Requesting a quick resolution about the same.

Regards,
Dali de