Axis Bank Complaints & Reviews

Address: BHEL RAMACHANDRAPURAM HYDERABAD, Hyderabad, Andhra Pradesh, 502032

Fasttag was booked on line one week ago and rfid was also provided 6days ago through normal msg..

It's neither delivered nor getting tracked... Via bluedart as mentioned in axis bank website...

And the customer care number reg rfid is also not functional...

It's causing lot of inconvenience at toll gate...

Kindly do the needful at the earliest...

Regards...

Dr. Manoj.

Jan 20, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Hyderabad, Telangana, 500036

I have purchased fastag from axis bank online with customer id[protected] on 30 nov, 2019. I did not received it yet. I have raised a service request on asix bank portal on 12th dec 2019 and on 15th dec 2019 i get a status message saying that service request closed.
Not sure what is happening.

Since i have already purchased and i need to travel thinking of submitting the toll bills to axisbank by taking help of consumer forum,
Please suggest.

Jan 19, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 421203

I have booked fast tag on 28th nov 2019. I have received message of despatch of card on 07 dec 2019. Yet no tracking details given. Helpline number[protected] is not useful/only music pays after two ivr option.
Service request is closed without any escalation and reason.
Rs. 200 as deposit has siphoned up by axis bank.

My fast tag wallet id [protected]

Jan 16, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

Verified Support

Dec 16, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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S

sudheer dogiparthi

from Hyderabad, Telangana

Dec 16, 2019

fastag not delivered

fastag not received yet - Comment #3607281 - Image #0

Reply

Axis Bank Customer Care's response, Dec 17, 2019

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

S

sudheer dogiparthi

from Hyderabad, Telangana

Dec 16, 2019

fastag already despached via bluedart AWB No ap27aa7000.
but not recevied any track id

fastag not received yet - Comment #3607298 - Image #0

Reply

Axis Bank Customer Care's response, Dec 17, 2019

Verified Support

Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

P

Pullagura Raveendra

from Bengaluru, Karnataka

Dec 16, 2019

Dear sir/Madam,
I checked in Blue dart tracking and reflecting below error.
No matching Waybill/Reference Number/Order Number. The reasons could be 1 or more of the following:
Incorrect Waybill/Reference Number/Order Number entry
Invalid Waybill/Reference Number entry.
The Waybill number varies between 8 to 11 digits only. Please re-check the numbers you have entered.
For multiple queries, please separate each waybill or reference number with a comma only. e.g. 23553642, 12345678, 45892634
Incorrect Option Selection.
You may have selected a Waybill option and entered a Reference Number, or vice versa. Please re-check your entry option.
There is no information on the Waybill/Reference Number/Order Number you have entered.
Please try again later.

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S

satyakampatnaik

from Delhi, Delhi

Dec 16, 2019

I have booked Fastag on 4th Nov 2019. I have received a message of despatch of the card on 10th Dec 2019 with tracking details given as my vehicle registration number. But, when I enter the Blue Dart AWB details given in the SMS, it returned with "records not found". The axis bank helpline number ([protected]) is either not getting connected or not useful, only music plays after two IVR options without any help. My Fastag wallet id is also created.

Kindly help.

Rs. 200 as deposit has siphoned up by axis bank.

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N

Navdeep Chawla

from Nawanshahr, Punjab

Dec 17, 2019

Hi,
I Ordered fastag on 3rd December but there is no information provided by the axis bank about the dispatching.
kindly please inform in how many days you will dispatched it.

thanks.

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Y

yadavmukesh01

from Delhi, Delhi

Dec 18, 2019

Pathetic service by Axis bank, please refund the Amount if you are unable to deliver the desired services.

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Y

yadavmukesh01

from Delhi, Delhi

Dec 18, 2019

+1

Pathetic experience with Axis bank on fast tag, Paid the amount on 4th dec, till the date even customer care doesn’t have any clue regarding my tag. Request you to please refund the amount and close this shop, if you are unable to deliver the services.

Truly harassment

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E

ervar85

from Bijnor, Uttar Pradesh

Dec 18, 2019

Hello,

The Blue dart tracking doesn't show up any details as you mentioned.

What is the correct contact number to get the details?

It's better that you refund the amount rather than the users shell out double amount at the tolls.

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T

Tanba Negi

from Solan, Himachal Pradesh

Dec 18, 2019

i had booked my fasttag on 30th of november and yet not dispatched. wallet id is created but no tracking info...unhappy with the service

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S

Sanjay S.

from Ahmedabad, Gujarat

Dec 19, 2019

FAST TAG NOOKED 25Nov.2019 till fast tag not recived

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P

Pradyumna Potla

from Shoranur, Kerala

Dec 22, 2019

I am apply axis bank fastag 15 December now I am not received how many days taken to delivery my ID [protected] my phone number [protected] I want immediately

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S

Sathish2806

from Hyderabad, Telangana

Jan 9, 2020

Worst service of Axis bank even am the Victim

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R

RBmc

Jan 10, 2020

Hi Axis bank team,

I Ordered fastag on 2nd Jan 2020 but there is no information provided by the axis bank about the dispatching.
kindly please inform in how many days you will dispatched it. Already you taken security deposit and recharged Amt into my Fastag account.

thanks.

Reply

S

[email protected]

from Hyderabad, Telangana

Jan 20, 2020

Hi Axis Bank Team,

I have booked fast tag on 16th Dec 2019. I have received message of dispatch of card. No tracking details given. Helpline number is not all useful/only music pays after two IVR options.

My Reference Num is : AP39BT1279

Please do the need full..

Thanks in advance.
Srikanth Patrudu M

Reply

S

Sruthi Marni

Feb 6, 2020

Hi I have applied fastag on dec 20. .yet not received my fastag . .please help me to get it fast

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S

Saanvi Sandeep Chavan

Mar 4, 2020

Hello, we are applying 3 fast tag for 3 Vehicle dtd 15.02.2020. we receive 1 Fast Tag. But another 2 fast tags we not received. But the main problem is that 2 receipt no is same received from fast tag (Vehicle no & details are different). and total 3 times deduct payment. now we apply new fast tag from another credit card.
so we request for our refund charges which is not received the fast tag.
can we receive the payment?

My Receipt No. is :[protected]This receipt no got two times from Fast Tag (2 vehicle).

Please do the need full.

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Address: Kolkata, West Bengal, 700141

Receipt no.[protected]
Lead id[protected]
Mobile no. +91-[protected]
Date[protected]
Dear sir
The complain against axis bank for not delivery of fastag card as per my online application by using online service of axis bank but till date the card not yet delivered in my address. Please deliver the card in my address at earliest.
Arun kr das.

Jan 28, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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It has been more than 9 days since i bought fasttag through axis bank but i haven't received the fasttag yet. I have been allocated wallet id [[protected]] but no received the actual fastag. What is eta for the same or do i need to collect by visiting any branch?
I have been calling their customer care number but nobody is receiving it. There is no communication from axis bank about delivery of fastag

Jan 18, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 4/12, Gurusamy nagar, Bharathiyar University post, 641046

Website: www.axisbank.com/business-banking/get-payment-and-merchant-solution/fastag/fees-charges

I have ordered for a fastag through my axis bank account and have received messages regarding successful order with money being debited from my account. I haven't received it yet and am enclosing my details for knowing why bank is ignorant in delivering the fastag yet.

Vehicle no: tn 72 ay 5581
Payment of rs.200 made on dec 7th 2019

I haven't still received it and am requesting action to deliver it at the earliest. They haven't updated nor responded about the current status yet. Kindly take necessary action since i find bank very slow and they should not get into this business if they can't help issue fastag to concerned people.

Dec 20, 2019

Complaint marked as Resolved

Thanks Axis bank for immediate action. Have received my Fastag and am very thankful for it.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: DR. NO.: 69-6B-6/3, REVENUE WARD NO 29,GAIGOLUPADU, TULASI BRINDAVANAM STREET, KAKINADA, East Godavari, Andhra Pradesh, 533005

Sir / madam,

It is very very very very very pathetic... Even after so many reminders no reply from your end regarding my 'fastag' sticker and user id and password.

I applied and deposited inr 200 for getting fastag from axis on[protected] at 10:43:13 am (I enclosed receipt for your reference and perusal).

I send my first mail on 01-dec-2019 at 12:28 pm. I got reply from your end on same day i. E. 01-dec-2019 at 2:35 pm mentioned that "will get the fastag on your (My) registered address in next 7 to 10 working days".

Till date neither i got pod nor any courier from 'bluedart'

Today i spoke to your customer care executive at 04:40 pm. My complaint number given by your executive is[protected]

Now let me know shall i get fastag sticker logo on this 2019 year or 2020 or 2021...?

Is it 'fastag' or 'slowtag'

Waiting for your response and do needful at the earliest.

Jan 23, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Mysore, Karnataka, 570023

Website: www.axisbank.com

I had applied for fast tag in axis bank on 30th november via online by paying 200 rs.

But still now i have not recieved it.

Earlier while applying on online it was said that fast tag would be delivered within 7 days of applying.

It has been already 15 days and i have not recieved and not got any response.

When called to customer care regarding this, they are not answering properly. And they are also saying that they have not trained regarding fast tag queries.

I am disgusted and frustrated by this type of irresponsible behavior from axis bank.

Please help on getting my fast tag.

+2 photos

Jan 19, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Dec 16, 2019

Updated by VinayKumarKN79 Today i have got message from Bluedart saying Fast tag will be delivered on 17 December 2019. Will wait and see.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: New Delhi, Delhi

I ordered 2 fastags for 2 different vehicles of 2 persons on 5th december. They provided me wallet id [protected] and [protected] for the same. On 8th december i received msg that both fastgs with above wallet id has been despatched through bluedart awb. I did not received any of them. I am still waiting for my both fastags.
Kindly note the issues and do the needful.

Regards.
Varun gupta, new delhi.

+2 photos

Dec 25, 2019

Complaint marked as Resolved

Company dispatched my both ordered objects. It was delay in providing services. No mail or calls received for the same as I received my orders. Thanks n regards.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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V

Varun_Gupta

from Noida, Uttar Pradesh

Dec 25, 2019

Received my both fastags, though late, there should be communication regarding delay in services.
Thanks.
Best wishes

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Address: 1/33-a, Arasalankadu , pullagoundampatti (po), Namakkal (dt),pin 637202, 637202

I have an current account suddenly minimum to maximum charges deducted from my acount as consolidated charges for a/c. I demand the explanation for this charges. Like this charges for each account then axis bank will be a number 1 richest man in the world. So i am not have that much of money so please refund my money back to my account
Regarding

By

Vignesh. B

Jan 19, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, please share your registered contact number so that we may assist you at the earliest. Regards, Team Axis Bank.

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Hi team,

Submitted my request on nov 20th 2019. Its been more than 20 days, still didn't received my fastag/cancelled and not got the refund yet.

Reached many times to your customer care, but no progress/solution on this issue.

Could you please check and do the immediate action on this.

Here’s the receipt details
Receipt number[protected]

Mar 3, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we request you to reach out to our 24*7 Fastag Customer Care toll-free number on [protected] and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.

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Address: 827013

Axis bank chas branch deducted unnecessary charges from my saving account in the name of consolidated charges. When i checked my balance on 14th dec 2019 they have deducted rs 700 from my account written as consolidated charges and previously around they cut 1400 rs. Total around rs 2100 axis bank have deducted. I maintained minimum balance after that illegally they deducted. Be careful..

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, please share your registered contact number so that we may assist you at the earliest. Regards, Team Axis Bank.

Dec 18, 2019

Updated by rshama1987 [protected]

Dec 19, 2019

Updated by rshama1987 Please refund my money around Rs 2100 which you have deducted .

Dec 19, 2019

Updated by rshama1987 How can customer trust on axis bank. I feel that money is not safe in your account. Please refund my Rs 2100

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rshama1987

from Patna, Bihar

Dec 20, 2019

I hold a saving account with axis bank. i was in shocked to see Rs 472/- being deducted as in the name of consolidated charges & gst charges 18% on 16 feb 2019 (170.95+30.77) and 16 march 2019 (229.05+41.23) from my account without any information with in one month.Axis bank debiting my money again n again on the name of consolidated charges..i m very disappointed .

I was raised request (request no:[protected]to customer care bank ensure me bank will refund my money but again axis bank deducted charges on 16th march 2019.Such thing is not happening in other Banks. from last couple of years it was going well with axis bank but why you have deducted money in the name of consolidated charge, minimum balance & others in Feb 2019.

This is completely rough handling of things without any intimation.i would just like to say please return my money as soon as possible and stop this deduction i m waiting for your positive response

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I have a saving account in axis bank. I haven't done any transaction in that account since past one year, because of not afford to maintain the balance. Now i checked my account, it has a negative balance of 14.8k. I have called customer services, but all the contact numbers of them are out of service. I want to close that account, because i can't afford this high rate. I am a student. From where i will pay this big amount. Get my account closed

+2 photos

Jan 22, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Address: Haridradanga Main Road, 712136

I had applied for fast tag on 26 nov 2019. It was mentioned that tag will be received within 7 working days from date of application. But till today i didn't received tag in physical form. I got mail with wallet id and customer id and i am able to login and able to see the balance amount.

As per instruction in axis bank (https://www.axisbank.com/progress-with-us/money-matters/how-to-recharge-your-fa...⇄ i had searched in blue dart site to track my fastag delivery status using my car registration number as reference number. But it shows "no matching waybill/reference number/order number."

Please help me.

+2 photos

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 23, 2019

Updated by Prasenjit_Bhar Till today I am not getting any response from Axis Bank regarding FasTag. I have searched in BlueDart tracking system 'TrackDart' using my car registration number. Please update the current status of the above mentioned process.

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Address: Dilshad colony branch, Delhi, New Delhi, Delhi, 110091

I hold a saving account with axis bank. I was in real shock to see every month this bank is deducting a amount saying consolidated charge. Shocking that every month it is increasing and yesterday they simply deducted rs.750 and tomorrow may be this 1000. No proper response from customer service on this. And not where written customer care email address where we can write.
How do i recover this. Is a statement of deductions available with axis bank on the same.

+1 photos

Jan 24, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Axis Bank Customer Care's response Hi, we are very transparent in terms of charges which are mentioned on our website / Most important terms and conditions of application form and statements. Request you to refer to the below link to get the details of charges applicable to your account. https://application.axisbank.com/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank

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Viju Gopalan Jenardhanan

from Noida, Uttar Pradesh

Dec 19, 2019

Dear Concerned am not received any clarification on the same still.

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Address: 144001

Fastag is mandatory from 15 dec'19. Fastag for vrn/chassis no [protected]is dispatched via bluedart awb no pb08cq... Know more http://1kx.in/Kz3O5P on 09/12/19 but still not received. I received above message last time on 12/10/2019, neither i received my fastag nor any update is given to me. On same date my friend applied and he received physical fastag on 13/12/2019 itself. Please check and expedite.

Axis Bank customer support has been notified about the posted complaint.

Dec 15, 2019

Updated by baljit_singh2874 No update

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Address: No:55 TNHB COLONY, Sithalapakkam, 600126

I had purchased a axis fasttag 2 nos on 29th dec 2019. I filled all the necessary field correctly and they deduct amount from my amount immediately. After deducting my amount in the url link showing unsuccessful error. So i contact banking services they told fast tag services separate team. I mailed my problem to etc. [protected]@axisbank.com. 2nd december i got reply from fasttag support end that one of my vehicle is in under process. It is mentioned with in 7days i will received. But now almost 15days finish still now no response. Very very worst service from axis for fasttag.

My reference num below:

Vehicle num # 1 = tn01t6719 - paid amount - 200 - reference no : 57100918

Vehicle num # 2 = tn 11 8319 - paid amount - 200 - reference no : 57102498.

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Address: T2-203, Gulmohar Garden, Rajnagar Extension, Address3, 201017

I had purchased axis fastag online on 2nd dec. The fastag has not been received and there is no response from axis bank other than sending fastag wallet is and asking to recharge.

There is no link to track delivery status of axis fastag. Customer support number toll free number does not respond.

Please do the needful as soon as possible.

Thanks & regards,
Varun goel

+1 photos

Jan 3, 2020

Complaint marked as Resolved

Got my vastav after the two days of filling complaint. Thanks

Axis Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110013

I had purchased axis fastag online on 9th dec. The fastag has not been received and there is no response from axis bank other than sending fastag wallet is and asking to recharge.
There is no link to track delivery status of axis fastag. Customer support number toll free number does not have any tracking option either.

I had asked for refund and there is no response as well.
Vehicle no. Is dl7cp7243

Jan 17, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Tirupur, Tirupur, Tamil Nadu, 641666

Hi, i am using axis asap account for last one year, in every month they charging some small amount rs, 150 - rs.500/- in the name of consolidated charges. Today (14.12.2019) large amount of rs.1150/- was charged. I was kept this amount for medical emergency purpose but instead of they charged i unable to use for emergency purpose.

Kindly, help me to refund the amount

+1 photos

Jan 17, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Axis Bank Customer Care's response Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Axis Bank Complaints & Reviews

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