Axis Bank Complaints & Reviews

Date of incident - 04 dec 2019

Client number -[[protected]]

I placed the order for axis bank fast tag on 04/12/2019, my wallet id : [[protected]]. But till date i have not received the fast tag...

Kindly let me know the steps to check the status and delivery time for the fastag...

Also the toll free number for fastag is not working. Have tried calling number of times but there is no response.

Regards
Sandeep singh

I am writing this email to you because i have already visited your bank branch 4-5 times already and still have not got my query resolved. Are you guys not capable of resolving a simple issue of a customer you make such false promises to?

My issue is that there have been unsolicited debit charges from my account that amount up to 5-6k already because of your illegal conversion of my bank account from salary to savings. Did i ask you to do this? With whose permission did you convert my account? Does this mean you have more authority than me on my own account?

When you guys wanted the money from me you did not leave me any way out and automatically deducted money from my account. I was continuously threatened by your so-called officials and was ill-spoken to and when i questioned this "auto-deduct" process of yours, i was made to wait for minutes in the queue. So, the same way you wanted your money, i want mine. And the moment i started visiting your branch, your officials spoke to me so well without any reasonable response when i had genuine questions waiting to be answered.

I want the extra money deducted back. I am not able to keep any money in my account because of you guys. I have also called multiple times to the customer care number and received no satisfactory answer despite them making me wait for a long time.

You are welcome to close my account by giving some random excuse but i will not let the matter end here. The matter has become so worse that i will not think twice before suing axis bank now. I also have a call recording with one of your officials who agreed that they did not inform me before converting my account from salary to savings.

I have been asked to visit the bank personally to get my queries resolved. This is nonsensical as i don't believe you have a special server or database which can be accessed only when a customer visits your branch. The data would be generated from the central database and could easily be conveyed over email or phone. The suggestion that i visit the bank personally seems just an excuse by the customer representatives to get rid of the work at hand and transfer responsibilities to others at the expense of customers.
In this age of digital banking wherein all the transactions and services are done via mobile or webpage, it is confusing to know why your representatives are not able to answer queries related to the amount been debited.
I work as service personnel and if i had such representatives, then they would have been fired on the spot for being such dodgy and unfriendly.

Also, understand that issues with banking services are urgent and should be resolved asap unlike other convenient services as i am not able to forecast my financial decisions because of the lackluster effort you put in answering queries.
It seems you have not trained the staff that i have been interacting with to the level where they can even answer the basics of queries.

I am fed up as i have no clue how much amount i need to keep in the account or how much will be debited on a given day/month.

The reason i went with axis bank was due to the supposed high level of service it claims to provide to its customers.
If you would invest a margin of marketing costs in staff training and customer service, then people like us would not have to run around in circles of communication to clear a simple query.
I suggest you escalate the matter to some competent authority who knows what they are doing and resolve this matter on an urgent basis.

I have been worrying about depositing my own money.
As all salaried employees, all my planning depends on how much money is credited to my account every month and your pathetic service is affecting my ability to do that.

I hope i get some credible answers this time instead of stupid suggestions about visiting the bank or how much you value my patience or how much you are working towards providing me with

My salary account is with axis bank gajuwaka branch visakhapatnam. I have a personal loan with axis.
My entire amount is locked as lien and there is no proper response whenever i try to contact they have debited my loan emi twice and i am left with no money. I want my amount back immediately it has been locked since more than a week and there is no proper response as to when it be released from lien.

This complaint is regarding axis bank fast tag. There is an issue of not receiving a physical tag.
I had applied for fastage on 01 december 2019. It was mentioned that tag will be received within 7 working days from the date of application. But till today i didn't receive a tag in physical. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.
Please help me.
My cellphone is [protected]

Now a day banks are getting very smart, especially axisbank without intimation they have been debited rs: 1000 + 180 (Gst) as consolidated but i was maintaining the minimum balance as per the norms. Still, i don't know why? They have debited this money from the account going forward i'll never use axis bank services this happens from the second time.

I am using axis bank since last 6 to 7 years but they are not valuing the old customers. I complaint lots of time in the bank for deducting charges but after even complaining no one is taking on serious note.. They can check my statement how many times they are deducting the charges and it's too high.. It is more than 1000 rs every time.. We are not earning for deducting our money. It's my humble request to give my money back or close my account now. It's like a fraud. Pls check my statement how many times i suffer with the charges..

Suddenly my money got debited from my account on 14th nov 2019. I dont know why axis is giving such service am using this card from last 2 years. Before 2 3 days ago my account has been credited by 4000 but it is unable to receive from the atm.
Showing ledger account balance with 2k and saving account 4k. And suddenly today i lost all money and my account remained with 0 balance. Please go through my query and update my all transaction history with well clarification.

I am writing this with regards to my credit card bill payment. My credit card number is xxxx xxxx xxxx 8120. Due to wrong information given by the bank executives my credit card was blocked. Even after that i payed the credit card bills through a third party. Then also the problem was not solved therefore i stopped paying the bills of my credit card.
Now i received a bill of amount rs. 99, 000 and also the loan amount of higher interest. They informed me that the total due of my credit card bill is rs 2, 40, 000.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent times, but i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I will be able to give 20% of my debts. If the bank agrees to settle with this amount, i shall be clearing their dues within the next 5 business days. More than 20% is not affordable for me in the present situation.

I am clearly stating that due to the unprofessional behaviour of the bank towards me i will not be continuing any relationship with the bank anymore and close my credit account as soon as possible.

I am ready to settle this as soon as i get the confirmation from your side.

Please reach out my registered mobile number

Thank you

Hello,

I have saving account in axis bank & when i checked my balance they have deducted rupees 4345 plus gst from my account written as consolidated charges. Previously also they have deducted 700 in oct month and 2200 in nov month. I want my money back, these banks are deducting innocent people’s money from their accounts without telling peoples.

During account opening they don’t tell us about any kind of charges and when you do transaction or online payment, they will deduct your money on the name of consolidated charges. Even when u request them through mail they will give you worst customer service. I really feel that it’s better to open account in govt bank, don’t open account in private bank like axis bank.
It’s a worst bank seriously,

And every time i am charged with consolidate charges, and today again my account is debited with 4345 plus 700 gst. I am already jobless and heart patient my heart is working only 20% if anything happens to me i vl file fir against axis bank m ready to submit all my reports.5000 is not less amount for people like us
I want my money back, i will not wait for 24 hours or 48 hours.

Return it back instantly

I had applied for fastag through axis bank on[protected] and had made the necessary payment on the same date. Fastag number was alloted but i have not received fastag till date. It is already 20 days passed. It was assured that fastag will be delivery within 7 working days. Please let me know the status and initiate for urgent delivery of the same.

I have applied for the fast tag from the axis bank and payment was confirmed for the issuance of fast tag against receipt number :[protected].
When the payment was confirmed and receipt was generated no notification or intimation was given regarding how the fast tag is delivered to me.
When applying for the fast tag it was assured that fast tag will be delivered within 7 working days.
It has been 14 days and still there is no update for the delivery, no tracking number was also shared with me so that i can track the status of my order.
When called to customer care number [protected] multiple times call is not picked. Also mail was sent to bank only computer generated reply was given one time only and further no body is responding.
Now as fast tag is compulsory from tomorrow onwards who will take responsibility for not delivering services despite of paying towards bank in advance

I recieved a mail on 30th november from axis bank fastag and it should have been delivered by now. I dont have any option to get in touch with axis bank.
The instruction says with in 7days the tag would be dispatched. I did not recieve any tracking details nor any information.
Please help asap or refund my money.
My details are below
Ph [protected]
Vehicle no ka51mm5324
Wallet id :[protected]

My name is neelam vijiria i have online account with axis bank in the name of consolidated charges axis bank continuously loot us first they have taken 600 after that 2200 and now today they have taken 4400. I want to reverse these charges and close this account. This is completely wrong. No bank can charge this much amount i just want to close this account and want refund of it anyhow

Date of incident - 10 dec 2019
Client number - [protected]

Fastag was ordered on 30 november 2019 and still not deliver the same.

How to check the fastag delivery status.

Kindly let me know the steps to check the status and delivery time for the fastag.

Also the toll free number for fastag is not working. Have tried calling number of times but there is no response.

Kindly assist.

Dear sir
I applied for fastag on 26th november through axis bank. The receipt no is[protected]. It is almost 3 weeks over but i am yet to receive the physical tag. If i do not receive before 15th of this month i will be penalized during my journey. If i do not get before 15th of december 19 i will be forced to take the issue to consumer court against you for legal action
Please try to despatch at the earliest.
Thanking you
My mobile no. [protected]
My car no. Py 01 bw 2921

When i get in on any toll plaza my fastag shows blacklisted. I bought my fastag on 26th of november but not working yet. Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 20 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 500 balance also. What to do. Help me plz

Fastag registered online on 23 nov 2019 is not delivered till date.. No response from customer care.

Sr's registered on the portal are closed without proper response.. Can i have the know on the delivery date??

Wallet id [protected]
Customer id[protected]

Payment receipt no.[protected] dt: 23 nov 2019
Name: lakshmi lella

Registered mobile no.: [protected]

Fastag registered online on 23 nov 2019 is not delivered till date. There is ever a response from customer support.

All the sr's registered are simply marked as closed without response.

No one is picking the call from customer care.. It is really testing the patience.

Wallet id [protected]
Customer id[protected]

Response on this contact no.[protected] is highly appreciated.

I had applied for fast tag on december 7th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ;but i cant even track my fasttag deliver status via courier services provided by the bank. Kindly look into my query. Following are the fast tag details
[[protected]]

I had applied for fast tag on november 04 december 2019 but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been 10 days already since i received notification and there appears to be no sign of tag dispatch. Kindly look into the issue. Following are the fast tag details:

Receipt no.[protected]
Lead id[protected]
Bank ifsc - utib0000etc
Axis bank ltd.