Axis Bank Complaints & Reviews

I have ordered for a fastag through my axis bank account and have received messages regarding successful order with money being debited from my account. I haven't received it yet and am enclosing my details for knowing why bank is ignorant in delivering the fastag yet.

Vehicle no: tn 72 ay 5581
Payment of rs.200 made on dec 7th 2019

I haven't still received it and am requesting action to deliver it at the earliest. They haven't updated nor responded about the current status yet. Kindly take necessary action since i find bank very slow and they should not get into this business if they can't help issue fastag to concerned people.

Sir / madam,

It is very very very very very pathetic... Even after so many reminders no reply from your end regarding my 'fastag' sticker and user id and password.

I applied and deposited inr 200 for getting fastag from axis on[protected] at 10:43:13 am (I enclosed receipt for your reference and perusal).

I send my first mail on 01-dec-2019 at 12:28 pm. I got reply from your end on same day i. E. 01-dec-2019 at 2:35 pm mentioned that "will get the fastag on your (My) registered address in next 7 to 10 working days".

Till date neither i got pod nor any courier from 'bluedart'

Today i spoke to your customer care executive at 04:40 pm. My complaint number given by your executive is[protected]

Now let me know shall i get fastag sticker logo on this 2019 year or 2020 or 2021...?

Is it 'fastag' or 'slowtag'

Waiting for your response and do needful at the earliest.

I had applied for fast tag in axis bank on 30th november via online by paying 200 rs.

But still now i have not recieved it.

Earlier while applying on online it was said that fast tag would be delivered within 7 days of applying.

It has been already 15 days and i have not recieved and not got any response.

When called to customer care regarding this, they are not answering properly. And they are also saying that they have not trained regarding fast tag queries.

I am disgusted and frustrated by this type of irresponsible behavior from axis bank.

Please help on getting my fast tag.

I ordered 2 fastags for 2 different vehicles of 2 persons on 5th december. They provided me wallet id [protected] and [protected] for the same. On 8th december i received msg that both fastgs with above wallet id has been despatched through bluedart awb. I did not received any of them. I am still waiting for my both fastags.
Kindly note the issues and do the needful.

Regards.
Varun gupta, new delhi.

I have an current account suddenly minimum to maximum charges deducted from my acount as consolidated charges for a/c. I demand the explanation for this charges. Like this charges for each account then axis bank will be a number 1 richest man in the world. So i am not have that much of money so please refund my money back to my account
Regarding

By

Vignesh. B

Hi team,

Submitted my request on nov 20th 2019. Its been more than 20 days, still didn't received my fastag/cancelled and not got the refund yet.

Reached many times to your customer care, but no progress/solution on this issue.

Could you please check and do the immediate action on this.

Here’s the receipt details
Receipt number[protected]

Axis bank chas branch deducted unnecessary charges from my saving account in the name of consolidated charges. When i checked my balance on 14th dec 2019 they have deducted rs 700 from my account written as consolidated charges and previously around they cut 1400 rs. Total around rs 2100 axis bank have deducted. I maintained minimum balance after that illegally they deducted. Be careful..

I have a saving account in axis bank. I haven't done any transaction in that account since past one year, because of not afford to maintain the balance. Now i checked my account, it has a negative balance of 14.8k. I have called customer services, but all the contact numbers of them are out of service. I want to close that account, because i can't afford this high rate. I am a student. From where i will pay this big amount. Get my account closed

I had applied for fast tag on 26 nov 2019. It was mentioned that tag will be received within 7 working days from date of application. But till today i didn't received tag in physical form. I got mail with wallet id and customer id and i am able to login and able to see the balance amount.

As per instruction in axis bank (https://www.axisbank.com/progress-with-us/money-matters/how-to-recharge-your-fa...⇄ i had searched in blue dart site to track my fastag delivery status using my car registration number as reference number. But it shows "no matching waybill/reference number/order number."

Please help me.

I hold a saving account with axis bank. I was in real shock to see every month this bank is deducting a amount saying consolidated charge. Shocking that every month it is increasing and yesterday they simply deducted rs.750 and tomorrow may be this 1000. No proper response from customer service on this. And not where written customer care email address where we can write.
How do i recover this. Is a statement of deductions available with axis bank on the same.

Fastag is mandatory from 15 dec'19. Fastag for vrn/chassis no [protected]is dispatched via bluedart awb no pb08cq... Know more http://1kx.in/Kz3O5P on 09/12/19 but still not received. I received above message last time on 12/10/2019, neither i received my fastag nor any update is given to me. On same date my friend applied and he received physical fastag on 13/12/2019 itself. Please check and expedite.

I had purchased a axis fasttag 2 nos on 29th dec 2019. I filled all the necessary field correctly and they deduct amount from my amount immediately. After deducting my amount in the url link showing unsuccessful error. So i contact banking services they told fast tag services separate team. I mailed my problem to etc. [protected]@axisbank.com. 2nd december i got reply from fasttag support end that one of my vehicle is in under process. It is mentioned with in 7days i will received. But now almost 15days finish still now no response. Very very worst service from axis for fasttag.

My reference num below:

Vehicle num # 1 = tn01t6719 - paid amount - 200 - reference no : 57100918

Vehicle num # 2 = tn 11 8319 - paid amount - 200 - reference no : 57102498.

I had purchased axis fastag online on 2nd dec. The fastag has not been received and there is no response from axis bank other than sending fastag wallet is and asking to recharge.

There is no link to track delivery status of axis fastag. Customer support number toll free number does not respond.

Please do the needful as soon as possible.

Thanks & regards,
Varun goel

I had purchased axis fastag online on 9th dec. The fastag has not been received and there is no response from axis bank other than sending fastag wallet is and asking to recharge.
There is no link to track delivery status of axis fastag. Customer support number toll free number does not have any tracking option either.

I had asked for refund and there is no response as well.
Vehicle no. Is dl7cp7243

Hi, i am using axis asap account for last one year, in every month they charging some small amount rs, 150 - rs.500/- in the name of consolidated charges. Today (14.12.2019) large amount of rs.1150/- was charged. I was kept this amount for medical emergency purpose but instead of they charged i unable to use for emergency purpose.

Kindly, help me to refund the amount

Date of incident - 04 dec 2019

Client number -[[protected]]

I placed the order for axis bank fast tag on 04/12/2019, my wallet id : [[protected]]. But till date i have not received the fast tag...

Kindly let me know the steps to check the status and delivery time for the fastag...

Also the toll free number for fastag is not working. Have tried calling number of times but there is no response.

Regards
Sandeep singh

I am writing this email to you because i have already visited your bank branch 4-5 times already and still have not got my query resolved. Are you guys not capable of resolving a simple issue of a customer you make such false promises to?

My issue is that there have been unsolicited debit charges from my account that amount up to 5-6k already because of your illegal conversion of my bank account from salary to savings. Did i ask you to do this? With whose permission did you convert my account? Does this mean you have more authority than me on my own account?

When you guys wanted the money from me you did not leave me any way out and automatically deducted money from my account. I was continuously threatened by your so-called officials and was ill-spoken to and when i questioned this "auto-deduct" process of yours, i was made to wait for minutes in the queue. So, the same way you wanted your money, i want mine. And the moment i started visiting your branch, your officials spoke to me so well without any reasonable response when i had genuine questions waiting to be answered.

I want the extra money deducted back. I am not able to keep any money in my account because of you guys. I have also called multiple times to the customer care number and received no satisfactory answer despite them making me wait for a long time.

You are welcome to close my account by giving some random excuse but i will not let the matter end here. The matter has become so worse that i will not think twice before suing axis bank now. I also have a call recording with one of your officials who agreed that they did not inform me before converting my account from salary to savings.

I have been asked to visit the bank personally to get my queries resolved. This is nonsensical as i don't believe you have a special server or database which can be accessed only when a customer visits your branch. The data would be generated from the central database and could easily be conveyed over email or phone. The suggestion that i visit the bank personally seems just an excuse by the customer representatives to get rid of the work at hand and transfer responsibilities to others at the expense of customers.
In this age of digital banking wherein all the transactions and services are done via mobile or webpage, it is confusing to know why your representatives are not able to answer queries related to the amount been debited.
I work as service personnel and if i had such representatives, then they would have been fired on the spot for being such dodgy and unfriendly.

Also, understand that issues with banking services are urgent and should be resolved asap unlike other convenient services as i am not able to forecast my financial decisions because of the lackluster effort you put in answering queries.
It seems you have not trained the staff that i have been interacting with to the level where they can even answer the basics of queries.

I am fed up as i have no clue how much amount i need to keep in the account or how much will be debited on a given day/month.

The reason i went with axis bank was due to the supposed high level of service it claims to provide to its customers.
If you would invest a margin of marketing costs in staff training and customer service, then people like us would not have to run around in circles of communication to clear a simple query.
I suggest you escalate the matter to some competent authority who knows what they are doing and resolve this matter on an urgent basis.

I have been worrying about depositing my own money.
As all salaried employees, all my planning depends on how much money is credited to my account every month and your pathetic service is affecting my ability to do that.

I hope i get some credible answers this time instead of stupid suggestions about visiting the bank or how much you value my patience or how much you are working towards providing me with

My salary account is with axis bank gajuwaka branch visakhapatnam. I have a personal loan with axis.
My entire amount is locked as lien and there is no proper response whenever i try to contact they have debited my loan emi twice and i am left with no money. I want my amount back immediately it has been locked since more than a week and there is no proper response as to when it be released from lien.

This complaint is regarding axis bank fast tag. There is an issue of not receiving a physical tag.
I had applied for fastage on 01 december 2019. It was mentioned that tag will be received within 7 working days from the date of application. But till today i didn't receive a tag in physical. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.
Please help me.
My cellphone is [protected]

Now a day banks are getting very smart, especially axisbank without intimation they have been debited rs: 1000 + 180 (Gst) as consolidated but i was maintaining the minimum balance as per the norms. Still, i don't know why? They have debited this money from the account going forward i'll never use axis bank services this happens from the second time.