Axis Bank Complaints & Reviews

Booked a Fastag for my car MH365428 on 11th Dec-19, Wallet ID [protected]. It was expected to be delivered in a week time but already it is one month over and the Fastag is yet not delivered.
Fastag is mandatory at toll gates, hence this delay is causing lot of inconvenience. please check the status and organize dispatch without any further delay.

23/dec/19- fastag balance was rs. 300

I then used fastag on 23/dec/19 and the updated balance was rs. 106. But on 26th dec, i got a message stating that your fastag account has been debited for rs. 565 towards adjustment entry.

Not sure why this amount has been deducted. Please revert this transaction asap.

Worst customer experience... Extremely disappointed.

I applied for fastag on 15th dec and i have not received it yet (Initial time of arrival was 8 days max).
I tried contacting their support, twitter handle, email etc. But no resolution at all.
Not only that they deducted inr1000 without any reason directly from my bank account. How can they deduct the money for recharge when they have not even delivered the card.

When i get in on any toll plaza my fastag shows blacklisted. I bought my fastag in the beginning of december but not working yet. Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 20 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 498 balance also. What to do. Help me plz.
On calling to axis fastag customer care call centre they asked me to submit the kyc for the fastag account. I did that 10 days back in the axis branch at frazer town but even the people at branch do not know how to rectify the issue, they have no guidance to address such issues. My vehicle last 6 digit is nd3409

On 10th jan, my axis bank account has been debited of rs. 750 without my knowledge or acceptance for my axis bank fast-tag account. You people are cheating clients.. I have tried to contact their customer helpline but that too is as worst as their product. Shame on you axis bank management. At the time of applying i have never given any acceptance for auto debit from my account. I will write to banking ombudsman if my queries are not solved

Axis bank has deducted my rs. 590-/ from my account on 11/01/2020. Plz return my money as soon as possible. I didn't knew about this that there is any consolidated charges also, in axis bank. Axis bank is a good bank as compare to other bank but, this consolidation, i didn't knew about that. Somehow please return my money as i am in need of my account balance. If there is any money limitation of my account please let me know i m ready to credit that much in my account. I have already maintained the mab of 15k.

Hello axis bank fastag team,

I've been waiting for my fastag since 12days.

Your customer care number is not responding even waiting for more than 30mins. You people are providing useless service after payment as it's been mentioned that i will receive my fastag in a week time but now it's been almost 2 weeks.

Also there is no updates from your side on the status.

If i don't receive any updates in a week time then i'll cancel it.

My etc customer id[protected]

Thanks,
Rakesh

Hi sir/madam

I have taken fastag from axis bank and due to emergency which i need to go outstation i had to take fastag from paytm account as it was deadline to take fastag. Hence this would be duplicate under my account. I observed that rs 800 got deducted from my account through auto sweep which it said in message. I have never selected auto sweep option which i am really not sure how it got deducted from my account through this option. I happen to observe that the number which is provided by axis bank for fastag doesn't work at all or just ivr message all the time but doesnt connect to customer care. I request to kindly cancel my fastag immediately and refund my account. I contacted email group for fastag from axis bank (Etc. [protected]@axisbank.com) and they replied below to provide the details and i have already provided the details but there is no response. Kindly please look into this immediately

Response from axis bank

Before initiating wallet/rfid closure request you to please clarify the reason for cancellation of wallet.
Based on request received for wallet closure, we would like to inform you that closure request will be initiated only after required details and cancelled cheque is provided from your end. Request you to provide us the cancelled cheque wherein the below details mentioned for remitting the wallet closure funds:-

1) current / savings account number

2) account holder name – should match with the wallet name

3) ifsc code
Please note : cancelled cheque should be in the name of wallet id holder only for remitting the closure amount after the wallet is closed.

I recently got axis fastag and after few time i got message of auto sweep worth of 800rs though i have not activated auto sweep, this is pathetic and i also had low balance on my account so now i have less than minimum amount balance so request that i get my auto deducted amount in my bank account back, its clear that i have not turned on auto sweep so how axis bank deducted money and their toll free number is also pathetic

I have an account with axis bank for nearly 12 years.in 2020 sunday i suddenly received message rs 799/- transaction from my credit card. Immediately called customer care & by the time got to speak with a personal 3 transaction got deducted. Theres no direct customer care number to complain about fraud transaction. The charges for these calls are high & axis bank product promotions are advertised in these calls. I request ed e. Statement for the credit which was not sent. Fraud transaction not solved. Overall very poor customer service.

I have ordered a fastag from axis bank. I placed the order on 14th december 2019 and today is 11th january 2020. Please help me. The fastag is active and will expire on 2069. The money is auto debitted from my account and i haven't recieved my fastag till the date. This is'nt a good thing. What is the meaning of being auto recharged when i haven't used it yet. Please help me in recieveing my fastag. It has been a month now.

I have to cancel the fastag sent by you since i already have one for my same car. Please tell me the procedure to cancel and will i get refund of full amount paid by me. Since no one is answering the toll free number i had to send you this mail. Hope you will resolve the matter immediately and expect to receive your reply at the earliest. Your action in this regard will be highly appreciated

I have recently applied fast tag from axis online and has been allowed a fast tag account no.

And on 10 jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account. I called the customer care and fasttag helping number now they say visit branch. This is really not expected, this is no option on mobile number to switch off such sweep in out facility

Axis bank has debited 600 rupees as auto sweep for fastag on 10th of jan 2020 without informing us. This is wrong and with this they can debit amount how much and whenever they want without informing us. Please i request to axis bank fastag department to refund the amount back to my account and future to ask about any transaction via mail or messages. Disappointed with this.

Hello
I have purchased fast tag from axis bank for my vehicle.
And on 10th of jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

Its very bad from axis side to do it this way. More over their customer care number[protected] does not work at all.

Thanks,
Ali jawad

Axis bank has debited 660 rupees as auto sweep for fastag on 10th of jan 2020 without informing us. This is wrong and with this they can debit amount how much and whenever they want without informing us. Please i request these guys to refund the amount back to my account and future to ask about any transaction via mail or messages. Disappointed with this.

Hi,

I have recently applied fast tag from axis and has been allowed a fast tag account no.
10jan an amount of 807 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

Its very bad from axis side to do it this way. More over their customer care number[protected] does not work at all.

Thanks,
Mohan

Dear sir/madam,
My name is ankit khandelwal i am distributor of hermes i ticket pvt ltd. My company give me your bank cdm deposit cash in current account. Cdm account no.[protected] (Current account) on 10/01/2020 i go for cash deposit in your axis murbad branch with total amount rs. 107700/- time 20:26 but first transaction time out. Cash deposit in machine but transaction fail. I give complaint to cashier. She give me deposit slip of fail transaction rs. 107700/-.
Please verify detail. I attach receipts of cdm machine no. Bprh149501
My mobile no is [[protected], [protected]]
Thanks
Your faithfully

I was very excited while ordering axis fastag, but when it didn't work (It said as invalid, although i had recharged it with rs.800) when i was on toll, i was completely disappointed. And on the same day, when i called up helpline number, axis only played it's loan advertisement for a long time and didn't connect to any help.
Worst experience.
I can't even check my axis fastag balance.

I have applied for fast tag from axis bank being axisbank customer they have send eway bill no[protected] of blue dart courier when checked that eway bill shows delivered contacted both tirupur branch axis bank and blue dart courier office in tirupur both axisbank and bluedart wrost response so iam completely exhausted and like to get compensation if this guys are responding then iam willing to go legally and sue them accordingly