Axis Bank Complaints & Reviews

I have applied and paid for the fastag from axis bank fastag portal on dated november 29th, 2019. I have just received wallet id but the physical fastag is not received yet. My fastag payment receipt no:[protected]

I have already sent my complaint on fastag. [protected]@axisbank.com through my registered email id. But i received this email "your message to fastag. [protected]@axisbank.com couldn't be delivered".

I am getting axis bank alert to recharge fastag wallet as there is 0 balance. How could i recharge it without fastag physically not received.

Dear sir/madam

On 12 dec 2019 someone call me from axis bank credit card department. He told me that your saving account is block because you are not pay the bill.
He told me to mail on leo. [protected]@axisbank.com and mention to request for unblocking the account.

My due amount was 20868, i mentioned in mail to deduct 16000 and rest of the amount i will pay on 14 dec 2019.
Now at the end of the day one massage came in that mention that 17485 is debited toward my credit card bill and balance was showing in 0.
Now on 14 dec 2019 again my balance showing in minus kindly help in this matter. I am looking forward for your response.
Kindly contact my on [protected].

Hi,

I applied for the two more tag for two of company owned vehicles on 9th december i applied for the fast tag for this vehicle as well but not received any details as of now while transaction has been done and 400 rs total has been deducted. I have received details online but nothing more from axis. When contacted cc they say only that server busy. And keep call on hold. Today they took hold call for 30 min and did not respond. If not able to provide service why you opt for this. I will be writing to govt consumer complaint also. Need compensation for for call charges as now it is not free. Axis worst service ever had,

I have got the fastag from axis bank and was using it. Recently when i tried to re-charge my wallet through their online portal, the system continuously giving error and not allowing me to top-up. Now my fastag is neither useful as no amount left in it nor it can be recharged for me to use. I had raised 5 service requests in their portal and all of them were closed by the bank;s customer service without resolution to my problem.in fact my last request was closed yesterday but when i tried recharging again the same message and not able to recharge/top-up. I had written to axis bank support to cancel and refund me deposit amount, no updates from the customer service team. I tried calling their customer support number, no one will respond, had to disconnect after holding the call for more than 5 minutes. Overall experience if very stressful and taken my lot of time and patience and finally my problem not resolved. I need help to resolve this problem immediately and my deposit refund
My cust id:[protected]

I have taken a personal loan from axis bank and without my knowledge axis bank executive has provided me life insurance in personal loan which i am paying extra money for life insurance, now i am making a follow up with axis bank to cancel my life insurance because i dont want it, they have a tie up with "hdfc life" i called them they said that will cancel the policy after getting scanned document from me, so i have shared required document to axis bank. I want insurance amount to be refund asap, would request you to please look into it. I will not pay any cancellation charges for insurance.

Worst service by axis bank, i am going to put this on social media as well.

Certificate number - ppr[protected]
Master policy number - pp000113

Regards,
Ankita more

Hi,

I applied for the one more tag which is having receipt number[protected] and vehicle rc number hr05 am4631 i applied for the fast tag for this vehicle as well but not received any details as of now at my mobile number [protected] while transaction has been done and 200 rs has been deducted from my axis bank account i did 2 transaction on same day which is having transaction time as mentioned below transaction time for[protected] dec[protected] am transaction time for[protected] dec[protected] am please check on priority and resolve my issue.

Best regards
Vipin gupta

I had applied for a fastag on 3rd dec. It was supposed to have been delivered in 7 days. It is more than 12 days and there is no sign of it. I had also raised a service request, but there is no response to that also. None of the phone numbers on their website are functional. Looks like nobody in axis bank is bothered about customer service. I got a message saying the fastag has been dispatched through bluedart and that the tracking number is my vehicle number. If i try this in bluedart's website to track, it says it is invalid number. I think they are lying about the dispatch details. Request all users to stay as far away from this bank as possible.

Reference no. Dl9caa9885
Number - [protected]
Date of incident - 10 dec 2019

Done 400 rs payment to buy fastag but received a message that fastag have been generated with available balance zero rupees.

Also while tracking with vehicle no reference no. Dl9caa9885, no results found for the same and the toll free number is not responding to any calls have tried number of times same response.

Very poor service from axis bank.

I have applied for fastag on 6th december at online from axis bank.
(Wallet id : [protected])
Customer id:[protected]
Vehicle dl8cap6501
I was supposed to receive the fastag within 7 days at my doorstep. But its has been already late and i am still waiting for the same to be delivered.
As by upcoming monday the fastag is becoming mendatory. Even after contacting the concerned branch they were not helping out the situation at all.

I had applied for axis bank fastag on nov 24 2019 after making necessary payment, which i have not yet received, although i have received the wallet id etc. I have checked with the closest axis bank branch and they only told me to contact their customer service number, which as usual no one answers nor i have got any idea on when the fastag would be delivered.

I have applied for fastag from axis bank on 29th nov 19 and still i havent received any physical tag. Today is 12th dec and only three days left for compulsory fastag on all tolls.. I daily travels through 3 toll plaza.. If i don't receive my tag in 2 days who will be responsible. For extra pay at toll i want govt to look in to these matter seriously after 14 days also i haven't received my tag

I have booked a online fastag for my four wheeler by paying rs.200/- and loaded an amount of rs.200/- in my wallet account as per the sms received.It wa more than 15 days i booked but till date i have not received fastag which was promised to be sent by courier within 7 days.No response from customer care all entre.

K, sampath kumar
[protected]

I have applied for fastag on 29th november at kolhapur branch of axis bank.
(Wallet id : [protected])
Vehicle mh09dm7288
I was supposed to receive the fastag within 7 days at my doorstep. But its has been 15 days already and i am still waiting for the same to be delivered.
As by upcoming monday the fastag is becoming mendatory. Even after contacting the concerned branch they were not helping out the situation at all.

I pay for fast tag through online on 29.11.2019 and recharge for 200 Rs. ((Wallet ID is [protected]). Until now, I am not receive the tag. I tried many times with axis customer care number for fast tag related problems, but i here only the music from that number (More than 5 minutes). when i cross the toll the ask for tag and not considered the wallet ID. ...

Bought a fastag on 5th december 2019 and received a message of despatch on 10 december 2019 via bluedart, so i tried tracking on bluedart on 12th december but to my disappointment it said wrong tracking number, as it was mentioned my reference number is my vehicle number i was searching with it repeatedly but still same thing. I also called bluedart customer service they also said they can't find any with that number, so i doubt that axis bank is doing fraud with us
Please help

I attempted to recharge my fast tag card received by Axis through its official portal and made a payment of Rs 500 from Axis bank debit card. Amount has been deducted but same is not reflecting in wallet.

Tried calling customer care on[protected] "so called 24x7" and there after selecting "option 1: facing difficulty in toll plaza" it never connects and just plays a tone. Worst and pathetic service ever.

Need a action against them ASAP.

I applied for fast tag from Axis bank portal.I paid the amount.after few days I received a message that my fast tag is shipped through Blue dart courier.The AWB number in the message says there is no courier for this bill number.When I logged in to the Axis bank portal and checked my Profile page, my details such as house address, PAN are missing.The Axis bank customer care number is also not reachable.

I Have purchased fast tag from axis bank on 2nd Dec-19. Till 12 th Dec i have not received fast tag, courier details etc. The delay in fast tag is making me to pay toll fee daily.

when i approached Bank officials regarding updates they are showing helplessness and also customer care number [protected] is not working.

I Have not received any update from Blue dart courier also.

I have applied for a fastag card on 4th dec and received a message on 10th dec, that the same is dispatched vide bluedart courier. However till date this is not delivered and there is no status update on bluedart website.

The following are my particulars

Wallet id is [protected].

Kindly update the status..

Ps. There is no response from toll free number

I have purchased fasttag online with axis bank on 25-11-19 it's been more then 3 to 4 week yet not received fasttag. And 24*7 customer care provided by axis bank[protected] is useless i call them more then 100 time no one received call then what is use of 24*7 service if you can't received a call i mail them 3 to 4 time didn't get response there also. This is way you provide services to your customer if you can't provide product stop selling it. I request you to send product or refund my money.