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Axis Bank Complaints & Reviews

www.axisbank.com

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Updated: Feb 19, 2026

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Axis Bank reviews & complaints page 212

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Address: Thane, Maharashtra, 421202

I have taken a personal loan from axis bank and without my knowledge axis bank executive has provided me life insurance in personal loan which i am paying extra money for life insurance, now i am making a follow up with axis bank to cancel my life insurance because i dont want it, they have a tie up with "hdfc life" i called them they said that will cancel the policy after getting scanned document from me, so i have shared required document to axis bank. I want insurance amount to be refund asap, would request you to please look into it. I will not pay any cancellation charges for insurance.

Worst service by axis bank, i am going to put this on social media as well.

Certificate number - ppr[protected]
Master policy number - pp000113

Regards,
Ankita more

Jan 27, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Axis Bank Customer Care's response Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.

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A

ankita more

from New Delhi, Delhi

Dec 17, 2019

Call me today asap

A

ankita more

from New Delhi, Delhi

Dec 18, 2019

Team,

Please update the status on my register email id. I am unable to receive your calls.

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Address: Basware India Pvt Ltd, DLF Building, Block A, 3rd Floor, IT park Chandigarh, Chandigarh, Punjab, 160101

Hi,

I applied for the one more tag which is having receipt number[protected] and vehicle rc number hr05 am4631 i applied for the fast tag for this vehicle as well but not received any details as of now at my mobile number [protected] while transaction has been done and 200 rs has been deducted from my axis bank account i did 2 transaction on same day which is having transaction time as mentioned below transaction time for[protected] dec[protected] am transaction time for[protected] dec[protected] am please check on priority and resolve my issue.

Best regards
Vipin gupta

Jan 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Flat no 203, Building No 5, Garden Enclave, Pokhran Road No 2, Near Vasant Vihar High School, Thane, Maharashtra, 400610

I had applied for a fastag on 3rd dec. It was supposed to have been delivered in 7 days. It is more than 12 days and there is no sign of it. I had also raised a service request, but there is no response to that also. None of the phone numbers on their website are functional. Looks like nobody in axis bank is bothered about customer service. I got a message saying the fastag has been dispatched through bluedart and that the tracking number is my vehicle number. If i try this in bluedart's website to track, it says it is invalid number. I think they are lying about the dispatch details. Request all users to stay as far away from this bank as possible.

Feb 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: West Delhi Janakpuri, New Delhi, Delhi, 110058

Reference no. Dl9caa9885
Number - [protected]
Date of incident - 10 dec 2019

Done 400 rs payment to buy fastag but received a message that fastag have been generated with available balance zero rupees.

Also while tracking with vehicle no reference no. Dl9caa9885, no results found for the same and the toll free number is not responding to any calls have tried number of times same response.

Very poor service from axis bank.

Jan 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Axis Bank Customer Care's response Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.

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Address: 201005

I have applied for fastag on 6th december at online from axis bank.
(Wallet id : [protected])
Customer id:[protected]
Vehicle dl8cap6501
I was supposed to receive the fastag within 7 days at my doorstep. But its has been already late and i am still waiting for the same to be delivered.
As by upcoming monday the fastag is becoming mendatory. Even after contacting the concerned branch they were not helping out the situation at all.

Jan 15, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

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Address: C-207, Janimal Towers CHS Sector 17, Plot 42 Vashi, 400703

I had applied for axis bank fastag on nov 24 2019 after making necessary payment, which i have not yet received, although i have received the wallet id etc. I have checked with the closest axis bank branch and they only told me to contact their customer service number, which as usual no one answers nor i have got any idea on when the fastag would be delivered.

Jan 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Valsad, Gujarat, 396191

I have applied for fastag from axis bank on 29th nov 19 and still i havent received any physical tag. Today is 12th dec and only three days left for compulsory fastag on all tolls.. I daily travels through 3 toll plaza.. If i don't receive my tag in 2 days who will be responsible. For extra pay at toll i want govt to look in to these matter seriously after 14 days also i haven't received my tag

Jan 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: H.NO.8-3-173/40,MEERPET,HYDERABAD, 500097

I have booked a online fastag for my four wheeler by paying rs.200/- and loaded an amount of rs.200/- in my wallet account as per the sms received.It wa more than 15 days i booked but till date i have not received fastag which was promised to be sent by courier within 7 days.No response from customer care all entre.

K, sampath kumar
[protected]

Axis Bank customer support has been notified about the posted complaint.

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Address: 59, Arunodaya housing society, near Rajendra Nagar water tank, shahu park, Kolhapur, Maharashtra, 416004

I have applied for fastag on 29th november at kolhapur branch of axis bank.
(Wallet id : [protected])
Vehicle mh09dm7288
I was supposed to receive the fastag within 7 days at my doorstep. But its has been 15 days already and i am still waiting for the same to be delivered.
As by upcoming monday the fastag is becoming mendatory. Even after contacting the concerned branch they were not helping out the situation at all.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Tirunelveli, Tamil Nadu

I pay for fast tag through online on 29.11.2019 and recharge for 200 Rs. ((Wallet ID is [protected]). Until now, I am not receive the tag. I tried many times with axis customer care number for fast tag related problems, but i here only the music from that number (More than 5 minutes). when i cross the toll the ask for tag and not considered the wallet ID. ...

Axis Bank customer support has been notified about the posted complaint.

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Address: 36 Jessore Road South Rathtala Barasat Post Hridaypur, Kolkata, West Bengal, 700127

Bought a fastag on 5th december 2019 and received a message of despatch on 10 december 2019 via bluedart, so i tried tracking on bluedart on 12th december but to my disappointment it said wrong tracking number, as it was mentioned my reference number is my vehicle number i was searching with it repeatedly but still same thing. I also called bluedart customer service they also said they can't find any with that number, so i doubt that axis bank is doing fraud with us
Please help

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 560087

I attempted to recharge my fast tag card received by Axis through its official portal and made a payment of Rs 500 from Axis bank debit card. Amount has been deducted but same is not reflecting in wallet.

Tried calling customer care on[protected] "so called 24x7" and there after selecting "option 1: facing difficulty in toll plaza" it never connects and just plays a tone. Worst and pathetic service ever.

Need a action against them ASAP.

Axis Bank customer support has been notified about the posted complaint.

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I applied for fast tag from Axis bank portal.I paid the amount.after few days I received a message that my fast tag is shipped through Blue dart courier.The AWB number in the message says there is no courier for this bill number.When I logged in to the Axis bank portal and checked my Profile page, my details such as house address, PAN are missing.The Axis bank customer care number is also not reachable.

Axis Bank customer support has been notified about the posted complaint.

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Address: hospet, Bellary, Karnataka, 5832008

I Have purchased fast tag from axis bank on 2nd Dec-19. Till 12 th Dec i have not received fast tag, courier details etc. The delay in fast tag is making me to pay toll fee daily.

when i approached Bank officials regarding updates they are showing helplessness and also customer care number [protected] is not working.

I Have not received any update from Blue dart courier also.

Axis Bank customer support has been notified about the posted complaint.

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I have applied for a fastag card on 4th dec and received a message on 10th dec, that the same is dispatched vide bluedart courier. However till date this is not delivered and there is no status update on bluedart website.

The following are my particulars

Wallet id is [protected].

Kindly update the status..

Ps. There is no response from toll free number

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: FF/8 BALAJI PLAZA OPP CHEIF JUSTIC BUNGALOW NR ORIENTAL BANK OF commerce bodakdev, Ahmedabad, Gujarat, 380054

I have purchased fasttag online with axis bank on 25-11-19 it's been more then 3 to 4 week yet not received fasttag. And 24*7 customer care provided by axis bank[protected] is useless i call them more then 100 time no one received call then what is use of 24*7 service if you can't received a call i mail them 3 to 4 time didn't get response there also. This is way you provide services to your customer if you can't provide product stop selling it. I request you to send product or refund my money.

Jan 25, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.

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Address: 560068

I have applied for fastag almost 15 days before but not yet received. How many more days it will take, if it is taking more weeks, please refund the amount which i paid.

Wallet id :[protected]

Customer id :[protected]

Why so much delay, i will order through any other source, where they will assurance to get in 2-3 days. But do not understand why bank is delaying so lunch...

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Dec 18, 2019

Updated by abhinaharji I need my money refunded, it is almost a month now...

Dec 18, 2019

Updated by abhinaharji Customer care also not worked, please refund the amount which is paid for fast tag, it is waste of time and money... I don't have time to call customer care, not at all good service.

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Address: 753008

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 27th nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form.
There is no tracking option is available on axis bank fast tag site.

My mobile number is [protected]

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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B

brindavanmohanty

from Hyderabad, Telangana

Dec 12, 2019

Not able to track from registered vehicle number.
Reg Veh No is OR05AJ4636
Kindly track and revert with the exact status asap

brindavanmohanty's [Complaint's author] reply, Dec 12, 2019

PLease help

Axis Bank Customer Care's response, Dec 12, 2019

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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I had applied for fast tag on november 29th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been 2 weeks already since i received notification and there appears to be no sign of tag dispatch. Kindly look into the issue. Following are the fast tag details

Account type - saving
Wallet id[protected]
Customer id[protected]
Mobile no. - [protected]

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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I had made one transaction of amount rs 5029 via gpay on 27th november, 2019 to mi company on mi.com. The money got deducted from my account successfully. My bank icici has shared the rrn/transaction number, mi's bank account number in which the money got credited and their ifsc code. I have shared the received information to mi company but still they are saying that they have not received the money.

Icici customer care has...

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