Axis Bank Complaints & Reviews

Address: H.NO.8-3-173/40,MEERPET,HYDERABAD, 500097

I have booked a online fastag for my four wheeler by paying rs.200/- and loaded an amount of rs.200/- in my wallet account as per the sms received.It wa more than 15 days i booked but till date i have not received fastag which was promised to be sent by courier within 7 days.No response from customer care all entre.

K, sampath kumar
[protected]

Axis Bank customer support has been notified about the posted complaint.

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Address: 59, Arunodaya housing society, near Rajendra Nagar water tank, shahu park, Kolhapur, Maharashtra, 416004

I have applied for fastag on 29th november at kolhapur branch of axis bank.
(Wallet id : [protected])
Vehicle mh09dm7288
I was supposed to receive the fastag within 7 days at my doorstep. But its has been 15 days already and i am still waiting for the same to be delivered.
As by upcoming monday the fastag is becoming mendatory. Even after contacting the concerned branch they were not helping out the situation at all.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Tirunelveli, Tamil Nadu

I pay for fast tag through online on 29.11.2019 and recharge for 200 Rs. ((Wallet ID is [protected]). Until now, I am not receive the tag. I tried many times with axis customer care number for fast tag related problems, but i here only the music from that number (More than 5 minutes). when i cross the toll the ask for tag and not considered the wallet ID. ...

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Address: 36 Jessore Road South Rathtala Barasat Post Hridaypur, Kolkata, West Bengal, 700127

Bought a fastag on 5th december 2019 and received a message of despatch on 10 december 2019 via bluedart, so i tried tracking on bluedart on 12th december but to my disappointment it said wrong tracking number, as it was mentioned my reference number is my vehicle number i was searching with it repeatedly but still same thing. I also called bluedart customer service they also said they can't find any with that number, so i doubt that axis bank is doing fraud with us
Please help

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 560087

I attempted to recharge my fast tag card received by Axis through its official portal and made a payment of Rs 500 from Axis bank debit card. Amount has been deducted but same is not reflecting in wallet.

Tried calling customer care on[protected] "so called 24x7" and there after selecting "option 1: facing difficulty in toll plaza" it never connects and just plays a tone. Worst and pathetic service ever.

Need a action against them ASAP.

Axis Bank customer support has been notified about the posted complaint.

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I applied for fast tag from Axis bank portal.I paid the amount.after few days I received a message that my fast tag is shipped through Blue dart courier.The AWB number in the message says there is no courier for this bill number.When I logged in to the Axis bank portal and checked my Profile page, my details such as house address, PAN are missing.The Axis bank customer care number is also not reachable.

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Address: hospet, Bellary, Karnataka, 5832008

I Have purchased fast tag from axis bank on 2nd Dec-19. Till 12 th Dec i have not received fast tag, courier details etc. The delay in fast tag is making me to pay toll fee daily.

when i approached Bank officials regarding updates they are showing helplessness and also customer care number [protected] is not working.

I Have not received any update from Blue dart courier also.

Axis Bank customer support has been notified about the posted complaint.

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I have applied for a fastag card on 4th dec and received a message on 10th dec, that the same is dispatched vide bluedart courier. However till date this is not delivered and there is no status update on bluedart website.

The following are my particulars

Wallet id is [protected].

Kindly update the status..

Ps. There is no response from toll free number

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: FF/8 BALAJI PLAZA OPP CHEIF JUSTIC BUNGALOW NR ORIENTAL BANK OF commerce bodakdev, Ahmedabad, Gujarat, 380054

I have purchased fasttag online with axis bank on 25-11-19 it's been more then 3 to 4 week yet not received fasttag. And 24*7 customer care provided by axis bank[protected] is useless i call them more then 100 time no one received call then what is use of 24*7 service if you can't received a call i mail them 3 to 4 time didn't get response there also. This is way you provide services to your customer if you can't provide product stop selling it. I request you to send product or refund my money.

Jan 25, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.

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Address: 560068

I have applied for fastag almost 15 days before but not yet received. How many more days it will take, if it is taking more weeks, please refund the amount which i paid.

Wallet id :[protected]

Customer id :[protected]

Why so much delay, i will order through any other source, where they will assurance to get in 2-3 days. But do not understand why bank is delaying so lunch...

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Dec 18, 2019

Updated by abhinaharji I need my money refunded, it is almost a month now...

Dec 18, 2019

Updated by abhinaharji Customer care also not worked, please refund the amount which is paid for fast tag, it is waste of time and money... I don't have time to call customer care, not at all good service.

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Address: 753008

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 27th nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form.
There is no tracking option is available on axis bank fast tag site.

My mobile number is [protected]

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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B

brindavanmohanty

from Hyderabad, Telangana

Dec 12, 2019

Not able to track from registered vehicle number.
Reg Veh No is OR05AJ4636
Kindly track and revert with the exact status asap

Reply

brindavanmohanty's [Complaint's author] reply, Dec 12, 2019

PLease help

Axis Bank Customer Care's response, Dec 12, 2019

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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I had applied for fast tag on november 29th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been 2 weeks already since i received notification and there appears to be no sign of tag dispatch. Kindly look into the issue. Following are the fast tag details

Account type - saving
Wallet id[protected]
Customer id[protected]
Mobile no. - [protected]

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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I had made one transaction of amount rs 5029 via gpay on 27th november, 2019 to mi company on mi.com. The money got deducted from my account successfully. My bank icici has shared the rrn/transaction number, mi's bank account number in which the money got credited and their ifsc code. I have shared the received information to mi company but still they are saying that they have not received the money.

Icici customer care has...

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Address: House no. 3925 St 5 hargobind pura, Delhi road, Ludhiana, Punjab, 141008

I have applied for axis fastag sticker on 28th nov - 19, etc customer id[protected]. Still i have not received the sticker. I tried calling the customer care number [protected] multiple times but no response. I'm facing very bad experience with axis bank. Kindly request to look into this.

I have paid inr 200 from my axis bank account online. Below is the email i received from axis fastag

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Jan 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Panchkula, Haryana

I ordered fastag from axis bank website on 28th november. Till date, there has been no information whatsoever regarding as to when it will be delivered. A text message was received that it will be delivered within 7 days. And clearly, it has been more than that. I understand there might be processing delays, however, customers should atleast be intimated or an option should be provided to track progress. Greatly disappointed with the service.

Jan 16, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Bangalore, Karnataka, 562125

I had submitted all kyc documents and a fastag has been successfully processed by axis bank on 2nd dec 2019. I received a sms stating that the fastag will be despatched within 7 working days. Subsequently, i received sms giving my wallet id number and links for recharging. I have still not received my fastag and checking in blue dart per axis bank directions also shows that no fastag with my vehicle id has been despatched.

Jan 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 700061

This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 21st nov 2019. It was mentioned that tag will be received within 7 working days from date of application.
But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.
My account no is [protected] and vehicle no is wb02aj3054.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag. I ordered for faridabad, haryana.
I had applied for fast tag in nov 2019 and it was mentioned that tag will be delivered within 7 working days from date of application. But still i didn't received tag in physical form. I got mail with wallet id and etc customer id. Also on daily basis i am getting sms that recharge your tag as wallet balance is 0. Please deliver the tag asap or refund the amount so that i can apply from somewhere else.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Thane, Maharashtra, 421503

This is the 4th time i'm writing this complaint. It has been a month and i haven't received my money yet. What's wrong with this bank. They are making a fool out o[censored]s. Sweeping 20000+ rs from an account in the name of account closing.
Tried calling the customer care number about this but there's no response. Rs 20498 is debited from my account without any prior notice. They just completely swept my account now it has zero balance. I don't know who to contact about this. I saw many people complaining about the same issue some of them have received a reply but it isn't resolved yet. I hope i get my money back. I'm so frustrated right now. I'm not receiving any response from you. This is my third time submitting a complaint it has been 3 weeks i still haven't received my money back no message frthe om bank either

Axis Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Order placed online with axis bank on 28 november, 2019.
Till today 12 the december, no news, no updates on fastag delivery status.
Other channel players like paytem are doing great in fastag delivery.
Some serious issue with axis bank in managing fastag.
Axis bank shouldn't be in granting mode,
It is too bad.
Iam axis bank customer since from 2007.

Jan 15, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Axis Bank Complaints & Reviews

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Axis Bank reviews & complaints page 212

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