Axis Bank Complaints & Reviews

Hi Axis Team,

I have received payment debit message(Rs.1699) on my credit card XX5178 for ECPP Assistance SE on Today. So Could you please cancel this service and revert my amount immediately.

Please let me know if I need to anything from my end to cancel the ECPP Assistance SERVICE for my credit card.

Thanks,
MOHANRAJ S
Email: [protected]@yahoo.com

This problem started about 45 days back when i was trying to pay my electricity bill online and was not receiving otp. I called my branch and was advised to call the customer care. I called several times and was told i would be able to get otp, the last executive (Vishnu) assured me that after 10 days the problem would be resolved but till now it has not been resolved. I have also gone to the atm and with the help from bank staff registered but to no avail. Please take time to understand and resolve this issue.

Around august 15, i received a call from the bank regarding the offer i had on my zone credit card stating that the card could be availed by me at that time free for lifetime and so i applied through their app. After a few days i received the call that due to some problem in documentation, either an executive from bank will visit me or i can visit the bank for document verification. At that time i asked that if i do so then will the card be availed under that offer or not and i was given the response that it will be under lifetime free offer and so i went to the bank for documentation but after that i received a message that there will be charges for the card. After a few days from the documentation process when i receive the call that my card has been approved, i was told again that the card is chargeable. I mean what rubbish is this. I asked to clarify the same and i was told that i would be called again regarding this matter but got no response. I asked for the status on live chat and i was told that the application has been declined but on august 31, 2019, i received the message that card is approved and that too is chargeable and will receive the card in a few days.
This is shear misleading of customers by their employees to sell the products and earn money.
The axis bank also sent a message on my previous complaint stating that they tried to call me on september 17 but there was actually no call received or missed on that day. I had registered the complaint earlier as well but there has been no response from many days. For this reason, i am registering this complaint again.

Card holder name:- pulkit agarwal
Contact:- [protected]
Application number was[protected]
Credit card number:- xxxx xxxx 3727 0165

Pathetic customer service. Not sure this only for this branch or whole Axis bank network. I lost my ATM card, I did not have a check book and I changed my phone recently and in my new mobile (Mobile App was asking my Debit card information for authentication) . I approached bank for withdrawing money and initially they were not ready to provide anything ( Lady in the reception needs to get educated about all the services). They directly said they cannot help and I need to call customer care. I contacted the customer care and it was more pathetic. You will never be able to reach Axis Customer care. I complained to manager and then he arranged one employee to assist me. That guy was very polite and he is the only one I met in that branch who has got some skills on customer care.

Even that man could not help me. Luckily he provided an instant checkbook for me and applied for a debit and said I will receive the card within few days in my Address . Till now I have not received debit card in my address. Again I had to go to bank and wait in the Q with my checkbook to withdraw the money. I spent my precious time in standing in Queue.

Again I approached the bank after 4 days to know if I can get an instant debit card the associate told me to go to another branch for instant card and they cannot do anything else.

Finally they issued an instant debit and still not activated . I has been 4 days . I am with this debit card and each time i call they will reply saying it will be activated within 3 to 4 hours and they will call me back but actually they did't

Worst bank to bank upon...

Hello sir,
I had a credit card of axis bank and i received a bill from axis bank in dec 2018 and due to auto debit they kept deducting minimum charges. They did not inform me about the charges i was paying. Due to hard time at work at that time i was not able to check my emails or account statement about this. I had a clear history with credit cards before dec 2018. Now i do not have any job. I want to settle the amount and i have called axis bank regarding this. But no fruitful reply has been received. Please help. I can not pay more than 10000 rs. I do not have money with me.

I tried to apply for new chequebook by net banking. It was showing lien reason code. Then i got to know that there is any lien amount on my account.
Even i am getting my salary every month in this bank account. I have balance around 10000 then why it is not going good. I am not able toapply for new chequebook.
Account number: [protected]
Account name: chinababu sappa

Please help me out there.

Dear sir/madam,

This mail is regarding online transaction issues dated on 5th october 2018.

As per attached passbook status 10000 rs. Is debited from my account however it is claimed by payee that this amount was not credited in his account.

I have directly contacted to near by axis bank branch but they refused saying that they can't provide help since transaction was done before 6 months from date of complaint, however this is not expected from such a big corporate bank like axis.

Please suggest necessary steps to be carried out and help regarding this issue.

Regards
Kamlesh mishra
91-[protected]

I hv been issued credit card no. Xxxxx8117 in september 19 and also charged fee rs.250. Till date i am not able to make use of it for the reason my mobile number not registered. Ironically issue of card was intimated on my mobile only. On oct 29th i put in required application at kukatpally branch. But no action taken. Now i have decided to surrender card.

Sir, in last year i lost my buzz card and blocked card but 0478 was received and used for some days and after received neo card, i blocked 0478 by app and also called axis care number for block and they blocked last year. But this year again annual fees of 0478 card shown of rs 885 +gst. I called axis help line they process for block card and cancel charges. So, credit card dept verification call done. But by mistake again this agent include my both card so request was declined. Again i called them and re request done. But not process my request so automatically charges debited from my account. Again i called and requested. But no solution found. I received message that card is blocked but not refund my amounts. And i called again so they reply that not possible to refund any way. Sir, its very unfortunate to me. I was mentally abused day to day. Due to mistake of axis stuff i am suffering. Its very bad for us. Please take needful action.
Service request numbers are : 55701466/56039193/56088359/56039590

Hi,

I just recieved call from these number [protected]/[protected]/[protected], they were claiming to be a part of axis bank customer care credit/debit card deptt team, and were asking the debit card details to redeem some points worth 8200inr.

Please check the owner of such fraud call to maintain the decorum of axis bank and the trust of axis bank customers.

Regards,
Deeksha
My registered no.[protected]

Hi my name is v karthik kumar, i hold a credit card and account number in axis bank with registered mail id: [protected]@gmail.com
Phone:[protected]

I have paid my emi on early hours (Around 12:30 am) of nov 1st 2019. Amount:3051.07, through mobile banking. Later in the day at around 2:00pm the same amount has been deducted from my savings account for my credit card.
Here is the issue,
Payment has been done twice for the same emi, and still my due is shown as 3051.07.
However after the second payment my credt limit has been increased.

Kindly look in to the issue asap

Dear team,

I have submitted request for account clousure at saheli marg udaipur as on 29/10/2019 but same has not been closed till date i have visited 2 times in branch but they said it will be closed now today is 5 day it has not been closed till date kindly do the needful and close the account asap due to i have shifted to outside location and i ma unable to operate account

Account - [protected]
Name - gaurav ajmera

Referring from shinejobs got fake job confirmation letter mail from axis bank with reference id no.

For job confirmation letter i paid 5600 on name of security amount and in mail it is clearly mentioned that amount is 100% refundable but still i doesn't get any refund back from your side.

It's my request to you please do not send such types of fake mails to any candidates if you are not returning their amount. Still not getting any response from your side regarding job and about refund.

I'm waiting for your response and my refund.

Thank you!

Without my permission some amount getting debited from my account, it is mentioned in the statement like tips scg dt 311019. If i ask customer care they say if i use my debit card in hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. You guys charging all sort of service charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.
If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this.

I need a proper response for this and i need my money back till now which is debited.

Dear sir,

My self kaif ahmad, mobile no - [protected], i am frustrated from axis bank un usual calls during my official working time. Which is not related to my business.

I had complaint to customer care regarding this problem but there in no action taken till date.

If you will not stop this unwanted calls from my number, other wise i will think to close my axis bank account.

Plz revert urgently.

Regards,

Kaif ahmad

On 18 of october near about 14.20 pm one of your executive namely ms. Jyoti has called on my wife's cell no & rudely asked & communicated with abuse language (Tum chor ho) one to two times & continue repeatedly. She had argued rudely, proof if needed will produced on requirement, that my husband was out of home & could not contacted still she threatened to my wife and by that way she buildup more stress to my wife. After that one of your another executive called (Rajendra rajput, called id name)& same language used to me.

At present i have no job & which i had communicated to your executive at local as well as your ro at surat as soon as situation changes i will make the payment.

In adverse present situation am not able to make full payment of my emi's. But you had or your executives does not give the rights to use abuse language in any indiscipline manner to someone.

This is what i have to compliant.

My fastag account is debited wrongly towards some adjustment fee. Company is suppose to gove me back the wrongfully charged money. They are telling me turn around time is 30 days. First of all are we suppose to raise it. They can check at their end such types of transactions and credit the money back. Now when we ask about it they say you missed the timelines.

I am ajay gode and i am using credit card since last three years. It was 80000 limits. I paid every bill on time and nothing is pending against me. I used card and expend more than 60000 rs. But surprisingly my credit card limit is reduced to 28000 only. When i used it regularly then no question arise to reduce it.
So kindly do something and increase my credit card limit as early as possible.

I have been deducted rs 1900 from my account this morning for one assist services and i want my money refunded to my account and the services deactivated as soon as possible.
I do not want to enjoy this service and whatever amount has been deducted for the next one year service, i want to deactivate this.
Account no : [protected]
Customer id :[protected]

Mobile number : [protected]

Hello, last year my account has been debited by 1899 rs. I haven't activated/ registered one assist with relationship no. 5548536 from axis bank. I am not aware of this service and today also same thing repeated and debited by 1899 rs without asking my permission and without my approval they deducted money from my account. I am not at all interested in one assist and i request to refund the same as soon as possible. Thank you