Axis Bank Complaints & Reviews

The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.
The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

Below is the message of the deduction from the bank and attached image of the bill paid well before the due date.

Your a/c no xyz has been debited by rs.12699.68/-on.

You can clearly find that the transaction is successful even after that they deducted the amount.

I request you take a strict action against the bank so that they do not fool the poor people and if qwe call customer care no one is ready to respond, fraudsters

Hi,
This is sujata kumari. I have applied for an axis bank credit card a few months back in cbd belapur navi mumbai branch. I received credit card approval message but still not received credit card. This credit card is linked to my axis bank account, now its generated bill for this month. How it is possible, please give me response with proper details.

I'm afraid of false outstanding getting accumulated against this credit card. I tried calling the customer care but the line never gets connected.

Hi team,
I dont know how to start and how not to keep quite with out scolding you people. I am surprised that whole axis bank slept to 2 long months and after their wakeup they are doing all sorts of # here. I raised a complaint with servise request number 55746576 here the issue is my money is blocked against to lien amount for my application of sterling welson ipo which was done in aug-19 but you stupid bank hold my amount in october for wrong transaction. Axis bank is such a stupid bank where customers need to pay to speak to customer care even for their # things. Ir responsible attitude and i can say i will quit axis bank as soon as possible.[protected] is my phone number and [protected]@gmail.com.

I am holding priority account. 1st they freezed my account without confirming or letting me know about the transactions. Its like they are playing with their ways. Its my account i can do whatever however i want. Then, j w marriot released my amount of 50000 on 30 sep but still axis bank didnot refunde back. They still holded. On 1st oct i tried upi transfer but it got declined but bank deducted 20000 again and still i didnot get the refund. This is how they harras the customers and make them mad. This bank is so ridiculous i never saw. I have hdfc priority account but they never did it.

Respected sir,
Iam Najma firdose,
As im using this account from past two years.It was opened in the year 2017 as a salary account as im working as teacher at Sri chaitanya techno school, Rajajinagar.One year i worked in the same place, In 2018 i left my job and again now 2019 i have rejoined in the same branch.Now my salary account is coverted into normal acc and they are asking me to keep min 10000 as deposit and hence every month around 4000 is deducted from my salary unnecessarily.So my concern is, it was not my request to convert my acc it is from bank's own decision. Please look into the matter and let my account as a salary account only...I have raised my complaint to RBI with regard amount deductions.Kindly do the helpfull need as soon as possible.Thank you

I have made 2 upi transaction through axis mobile app by today as attached. Transaction amount was deducted from my axis account and not credited in beneficiary bank account these 2 transactions are showing declined status but still i didn't get refund to my account or credited to beneficiary account.

After this transaction i tried to reach axis bank customer care executive through phone or web chat. But unfortunately i could not reach them as axis bank customer care executives are not in earth.

Why they are demanding peoples to make calls through premium call service. We are not calling you for time pass. This is our hard earned money and you are having dumb system and our money is stuck while sending to other bank beneficiaries.

I called premium paid call service number to reach axis bank customer care executives who are promise to keep my money safe. Is it ridiculous or not.

After 30 minutes of waiting time, my call was disconnected. I used my mobile balance rs.45 for this wasted call.

So i decided to contact with them through axis web chat. But there also same problem. Customer care executives are not available more than 30 minutes.

I am roaming here and there for saving my money. I beg you please dont make people like this pressure.

Currently my financial situation is very bad and i am making some small amount towards my credit card. I have attached payment slip here. After making payment they have blocked my account and talked with very abuse language. I gave promises that every month i will make some small small payment to my credit card.

I am getting calls from [protected] and his name is mohammad atif.

Please listen the attached voice recording of him. Also attache the payment reci

Dear sir/madam

My em i'd as221724 i am working axis bank mumbai vashi branch till now my august salary not recieved i hand over all attendance data and leave apapproved from my reporting mangers till now hr not giving proper reply about my salary please help regarding this
Please do help regarding this very tough time need salary badly family is getting trouble

Hi
I had fraudulent transactions happened on my debit card with out my concern or otp as below on 03 October 2019

Debited with Rs 16400.00 on[protected]:37:54 at PUR/GOOGLE *SEN THI VU/[protected].

I lost inr 16400 without my involvement, i never deal with this site for any transaction in the past.
Request you to help me and refund back my amount.
And i dont want this again in future.
Please let me know if you need any other information.

I have been a good pay master until a year back when i went through bad time. I was diagnosed with tumor in the abdomen and underwent major surgery. I spent lot of money for my treatment and ultimately defaulting in my payents.
I want to go in for the settlement.

If a settlement is reached, i will try to make payment with 2 months time.

Kindly advise me the procedure for the same.

Regards

Acc No. [protected]
Screenshot Attached

I paid my last month EMI of Rs 5132.64/- at 12.30 am on 3.10.19 using the axis pay android app. The payment was done and the amount debited from my savings account. Now It's 23 hours but in the credit card section still showing Rs 5132.64 payment not done. There is one more day by which I need to pay that amount else I would be penalized. I called the helpline [protected],...

Fraudulent Transactions of Rs 317580 were made from my account without my authorization. When met with the staff they weren't cooperative at all and tried to stall the process by asking bunch o[censored]seless questions and tried to blame it on us. They asked to come later without hearing our problem. They didn't have any registers for complaints either. The staff was not at all helpful and tried to delay the process and maybe hide a few information. We heard them saying, let's leave it we can't anything. They even tried to hide the complaint register

Hello, I am a customer of axis bank. ([protected]) is my bank account number.
My contact number is [protected].
My account balance is negative 1500rs because of non maintenance of minimum balance. But you can't make account balance as negative as per rbi rules.
I contacted customer support, they said there is no rules like that and, if there is some rules like that, they don't have any need to follow that.
I want either my account to be closed or, my negative balance should be waived off.
I am just tired of arguing with your ### customer support.
Rbi support is pathetic, email never goes to them.

Hi,

I am getting worst service from Axis bank. I want to issue new debit card as my previous card was missed. But the axis bank branches, Indore doesn't have debit card to issue to their customer. I have visited two branches till now but nobody has having it. Even the customer care number is chargeable. Called them many times but not getting proper response.

Kindly resolve the issue as soon as possible.

Thanks

Dear Sir / Madam, I had done IMPS transaction on[protected] at 16:42 but the transaction got failed. I immediately called customer care and spoke to Ms. Sunanda (Assistant Manager - Operations) and asked for reversal of the deducted amount Rs.13005.90 for which they took complaint (Complaint No:[protected]) and asked me to wait for two working days. Now at this time two working days are over but deducted amount is not credited yet. I called up customer care again and now they are asking me to wait for another seven working days. This is completely misleading as according to RBI guidelines, if IMPS transaction is failed then the amount has to be reversed to customer's account within T+1 working day and if bank is unable to reverse the amount then per day Rs.100 has to be given to customer as a penalty. Axis bank has worsen it's services nowadays. Most of the time their Mobile banking app is not working, Unnecessary charges taken on the head of Consolidated charges. I would humbly request you to look in to the matter and serve justice to me. My contact details are as under.
Mobile: [protected]
Email: [protected]@gmail.com
Thanking you,
Kartik Trivedi

Hi Got this massage without any prior notice, Why Bank deducted the amount from my saving Bank Account

"Your A/c ***736 is debited by Rs. 478 on 03Oct19. Avbl Bal: Rs. 3993.42. Info: BRN-Card Payment. Call [protected] for dispute Use your Debit card, atleast once in 180 days on purchase transactions to keep your Personal Accidental Insurance cover active.For details please visit www.axisbank.com"

Dear sir,
Im having my account in this bank since it was uti. Its my saving account.
I got 3 fd's done in this lokhandwala branch.
Just 3-4months back i came to know tht my fd's amount was automatically transferred in my account without any prior intimation (Thou fd's were in auto renewal)
They said my account was inoperative coz of kyc. Though is gave kyc to a girl called divya n now sh is transferred to some other branch.
In march n april when i went to lokhandwala branch and spoke to rajshri/shruti regarding this issue.. I even spoke to branchhead and request him to make me aware about why my fd money is transferred in my account... But they have nothing to say.. They did not even give my interest on these fd's.
Even my ca mailed tgem but they did not bother to revert.
Today i went to close my account ms. Shruti gave me a form and said i wil be getting my pay ordered with in 7working days..
Is this the way axis provides services...
Easily asking to close account..
Please help me in this matter.
Thanks n regards
Juhi neeraj goyal

I have an account with axis bank since last 6 years. Due to some scenarios i wasn't operating my account from last year.

Last month i had visited your hiranandani powai branch office to get the details as i needed to continue the account however they have said that i have to pay only due amount of 434 rs as it was not operatable, so i decided to go ahead and paid the dues amount as confirmed by the executive.

Last month when my salary get credited, the amount of 10, 000 rs got deducted without any intimation. I want to get the refund for the same. I have visited the andheri midc branch (Mumbai) last week but no one is giving me a satisfactory response there. It's like a proper fraud has happened with me.

I cannot afford to loss such a big amount hereby i would kindly request you to take necessary action on it.

Appreciate your kind response on this.

Account details:

Account holder name : sunil kumar kannaujiya
Account number : [protected]
Ifsc code : utib0000395
Branch : midc andheri

Regards,
Sunil kumar

I using your credit card to pay car due
Amount deducted my credit card but amount not received to merchant below you sent message
INR 9300 was spent on your Credit Card XX1801 on 30-Sep-19 at Shriram-shriram. Avbl Lmt:INR5383.63. Call [protected] (if in India) for dispute.please clear immediately and poor customer care services definitely to contact your customer care

Service request has been raised for the reversal of amount deducted for dp charges on 12/09/2019. And it has been promised that amount will be reflected within 10 working days. Till now reversal has not been processed. Post that several other service request has also been raised but no resolution has been provided till now. I contacted customer care again and again but they didn't provide any resolution moreover they also send blank replies to my mail.