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BanksAxis Bank suddenly closed my asap mobile ac
Axis Bank — suddenly closed my asap mobile ac

1 Review
Mumbai, Mumbai City District, Maharashtra, India
rajani.29 on Jul 18, 2019
Mark as Resolved

I have created axis asap account through my mobile, by submitting all the necessary documents like aadhar, pan card, mobile number etc. My account got working on the first day and i was supposed to pay rs. 350/- for physical debit card., i've paid that amount from my another bank account, all went fine.
After a week i have gone for KYC ... & Did the KYC at my branch...
Even after doing kyc i was not able to apply for the cheque book because the message was shocking that you need to do kyc... I have called customer care for the same they told me that you need nit to worry about it you have already done the kyc...
But, the yesterday, ( after a year) suddenly i have received a message that my a/c has been closed for full and final state...
My 28, 000 suddenly showing 0 rs balance...
I have called customer care for the same but they we're not responding.. one of the employee told me that you have to visit branch for the resolution.
I asked that what was my fault? That you have suddenly closed my a/c not even informed me.
It was their responsibility to call & tell you can not directly closed the a/c without any reason...
Such a fake service i have ever seen ...
For a sake of money you people do this...

I have created axis asap account through my mobile, by submitting all the necessary documents like aadhar, pan card, mobile number etc. My account got working on the first day and i was supposed to pay rs. 350/- for physical debit card., i've paid that amount from my another bank account, all went fine.
After a week i have gone for KYC ... & Did the KYC at my branch...
Even after doing kyc i was not able to apply for the cheque book because the message was shocking that you need to do kyc... I have called customer care for the same they told me that you need nit to worry about it you have already done the kyc...
But, the yesterday, ( after a year) suddenly i have received a message that my a/c has been closed for full and final state...
My 28, 000 suddenly showing 0 rs balance...
I have called customer care for the same but they we're not responding.. one of the employee told me that you have to visit branch for the resolution.
I asked that what was my fault? That you have suddenly closed my a/c not even informed me.
It was their responsibility to call & tell you can not directly closed the a/c without any reason...
Such a fake service i have ever seen ...
For a sake of money you people do this...

Dear axis bank,

I am not able to pay my current dues as i lost my job in march.

I would like to settlement of my dues in a fair manner.
In my current situation i will only be able to pay 20% of my current outstanding as more than 20% will not be affordable for me.
Kindly revert in order to settle so that i will be relieved from owing you this burden.

Regards
Ashish

My axis account was of salary account with zero balance. Without my information the bank used to charge consolidation charges monthly/quaterly and my balance became negative. And when i deposited cheque in my account to reuse the same it again deducted approx rs.8042/- on account of consolidation + gst which is not at all justified.

I want reversal of all the bank charges charged by bank wrongly.
My information mentioned below:-
Customer id[protected]
Name - vani gupta
Account no.- [protected]
Ifsc code - utib0000055
Ph. No. - [protected]

I had applied home loan in axis bank. initially they charged me 5k for initial processing later charged 9k. the property i had to purchase was 600sqft, but bank did agree to give the loan for 600 instead sanctioned it for 500sqft. as a customer i am not satisfied with 509 as it would be a problem for me in future so i decided to take loan from other bank where they were ready to consider 600sqft. now, the charges i paid to axis bank is just wasted. if they would have told me in the initial stage that they would provide only for 500 i would have not moved forward. hence i need refund of processing fee paid which they are not agreeing to do.
Susheel was the agent name who had agreed to provide me refund but later said he cant. please dont take any loans from him.

On dated 16th july, 2019 i have opened an axis asap bank account through online form filling and providing my adhaar and pan details. I have also deposited rs.1000.00 in this newly created account.

Now, today dated 17 july, 2019 i suddenly received a sms from the bank as "your a/c xxxxxx is debited by rs.1000 on 01 july 19. Avbl bal :rs.0. Info : account closure proceeds to dd acct."

On dated 13 july, 2019 i have opened an axis asap bank account through online form filling and providing my adhaar and pan details. I have also deposited rs.1000.00 in this newly created account.

Now, yesterday dated 16 july, 2019 i suddenly received a sms from the bank as "your a/c xxxxxx is debited by rs.1000 on 01 july19. Avbl bal :rs.0. Info : account closure proceeds to dd acct."

What should i do

I have never approved any credit card for my account with axis bank, but without my permission they have activated one credit card about which i got information through an sms and an email after the activation.

I don't think this is legal to activate any credit card on my account without my permission.

Additionally, their customer care support is actually not supportive at all. None of their customer care executive were able to help me on the online chat. Their customer care phone numbers were not reachable most of the times and even when i got connected once, the executive was not able to help me with the credit card issue.

Worst experience with their customer support till now!

I have been deducted rs 1000 twice while trying for its zero balance asap account however haven't got any account details yet. Approached the nearest branch at basavanagudi, bangalore but disappointed with the bank professional. He asked me to fill some form with details, informed that account got closed & the account number he gave - "[protected]" when submitted the form. I again was diverted to the same website to try it again, i had no options left hence i tried it but failed with rs 1000 deducted. Called to bank customer care they said that my amount will go to the aadhaar link address in 10 days & there is no zero balance asap account as its closed. Isn't this cyber crime to deduct people's money for something that doesn't exist. Isn't this customer policy violation. Isn't this under indian panel code 420. Why will they use my money for 10 days? What if they say that there is no money only or what if axis bank planning to elope with all the poor peoples saving! Beware people. I wish i can translate it in hindi or kannada so that it reaches max indian crowd. Shame on axis bank & its personnel sitting in the branch with poor customer service attitude.

Email - [protected]@gmail.com

Transaction id number[protected]Rs. 5007.00 on dated 17.07.2019) and[protected]Rs.1007 on dated 15.07.2019) were debited from my account but didinot received in beneficiary account. Please do the needful.

Moreover i tried to toll free number-[protected] but unable to make the call due to 0 balance. When customer care number is toll free then why it is chargeable?

I invest into axis focus 25 fund and now i’ve to close, bt they don’t close my sip. I given request to cancel my sip many time and 6 time i submit request on paper to close my sip and i always placed request and filled form many times, bt neither my sip got close and they r saying u have to submit request regarding closing, so i request to close my sip. My folio no: [protected]

Sir i do hereby inform you that i, sri soumya bhandari, village+post office=garalgachaa, district=hooghly, p. S.=chanditala, (Near garalgacha radhaballv par), pin =712708, west bengal, mobile [protected]/[protected], account no.=[protected].

This is a defence salary account. Today my account is deducted at 50 and 9 rupees as consolidated charge, now i want to know why it has been cut?
This account is my defence salary account, which is zero balance account. Now my account is deducted 50 and 9 rupees as a consolidated charge. I repeatedly wanted to go to the nodal bench axis bank but did not get any reply. And i have not done any cash deposit so that this charge may be imposed. Now i'm drawing attention to the authorities.

My name is umasankar nath
My mobile no : [protected]
My bank : axis bank
Transaction date 15/07/2019
Amount : 2199
Transaction via my credit card
Credit card ending no is : 6535

Sir i got a message from axis bank for transaction alert rs. 2199 deducted from credit card. How can you deduct without proper notice and please deactivate eccp assistance service, kindly refund my amount,
I had complaint for this last year but nothing any action for this.
Thanking you

Dear Sir

I have an Axis Bank customer my account with in Axis Bank Ajmer Branch this is my corporate salary account no is
[protected] Account name of Ashish Khurana there has been a issue sir, my account balance is showing negative
Rs 1965/- I have visit Mansarovar Jaipur Branch so they suggested me to go Ajmer home branch but sir i am living jaipur
and jaipur to ajmer distance is 120 KM so not possible to visit ajmer branch so i called customer care they told me this
is a consolidated charges has applied in your account but sir i was not aware these type charges will applied in my
account and that time i opened account the Sales person Mr Gaurav Mudgal is Ajmer Branch not told me for these type
deposit charges will happen i am limited salary holder and bank has deducted these hug amount so how i will survive
so I will be request please waive off the amount.I had mistaken but not aware so please help me in this case next time
i will be do the limited transaction

Thanks & Regards

Ashish Khurana

Hi, I am Suman Sunwar. I took loan of Rs.200000 (loan a/c no PPR[protected] and also used credit card (credit card no. [protected]) as I had some medical emergency. And was paying my emi on time but now I am between jobs and couldn't pay my last 3 emi. These days I am getting lots call, sms and WhatsApp and I am under constant pressure due to this I am unable to focus on job search. I was trying to explain every one that I will start paying as soon as I start working and I will pay all the amount by the end of October. But they won't listen and I was thinking how can axis Bank so rode, but today I came to know that they are third party recovery agent. I tried reaching axis Bank for this but was not so much of help. Know I feel like committing suicide because they have started to come to my house which is full of embarrassment. Now they are threatening to come day after tomorrow. Please help.

Dear sir i am hemant arora registred saving account number [protected]. My account have deducted Rs. 7231 on 16 july without any information. I call to custmer care number again & again buy they denied to register complaint regarding this matter. I called to branch they also denied. I am not intrested to continew this policy.please refund my deducted amont.

Thanks
Hemant arora
[protected]
Email. hcl.[protected]@gmail.com

It is unfair that 590 rs is charged per month if we dont maintain 10000 in axis salary account.
We dont even get any notification/warning/alert that we have less than 10000rs in account.

When we withdraw, there is no alert which its going below 10k. Even 1 day if its 9500 rs in account, they deduct 590 rs.
Absolutely corporate fraud.

Why do they charge 590 even if 1 day its 9500 in a month

I have received the following sms from axis bank:

Dear customer, mandates reference no: utib[protected]xxxxxxx issued to m[censored]tilities india pvt ltd with value 94048 and frequency adhoc is received today for processing account number ending with xxxxxxxxxxx0963.in case of any issues please get in touch with your branch.

I have not given any mandate. Please resolve the issue. Screenshot of the sms is attached herewith.

Hello dear axis team,
I created axis asap account on 13 july 2019.
There i got vcc which wasnt working properly even after deposit amount. Then i go to branch and they said came after 2 days they also mentioned that account isnt activated. I call to care again they saying to recreate account it will be okay. I recreated and re deposit amount but still same issue. Vcc isnt working either and bank also not activated.
Branch is far from my home. Its hard to go again and again.

I expected that my account might active within today. So i call to care again they saying kyc required and i told bank about kyc. They saying they can do that after account got active.

So please either active my account or give a callback to me

My customers id[protected]
My phone number [protected]

Hello,

Please find the attached screen shot. I have been trying to contact customer care service to enquire my randomly generated credit card bill. From last 2 weeks. But call was not able to connect the concerned person.

Today fortunately, i got connected after waiting 50mins.

So once your person from credit card department took over my call. His name was shrinath (Or srinath).

The call was started at 8.48pm and he answered me at 9.40pm. And he was not able to answer my queries and disconnected the call. I was called from [protected]

Is this the way you people are giving the service to our queries?

Do you people really think, that you can snatch the money from people by putting irrelevant charges?

I am expecting the reply soon. And the queries for my credit card bills