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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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D
dhruva357
from Hyderabad, Telangana
Jul 8, 2019
Resolved
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Address: Hyderabad, Telangana

Dear concern,

I had fraudulent transactions happened on my debit card with out my concern or otp as below on 08th july19.

Account number : [protected]

I lost rs 2859.51 with out my involvement. I never deal with this site for any transaction in the past.

Request you to help me and refund back to my amount. I tried to contact cuntomer support, but the lines are very busy. And i dont want this again in future.
I received message as "ac 268502 is debited with rs 716.13 on[protected] at puramztwitchamzn. Compmt. Avbl"...

A total of four deduction messages i have got. Please consider this as on high priority and confirm the same.
Aug 14, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
Axis Bank Customer Care's response
Hi, we are working on your query with reference number 53139932 and will get back to you at the earliest. Request your patience in the interim. Regards, Team Axis Bank.
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    UMESH GAJRA
    from Mumbai, Maharashtra
    Jul 7, 2019
    Resolved
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    Address: Ghatkopar West, Mumbai City, Maharashtra, 400084
    Website: www.axisbank.com

    Axis bank is not accepting certified true copies of agreement for home loan mortgage. The original documents were lost by dhfl.
    The lod was submitted to axis bank 2 months back which clearly mentioned that the docket has certified true copies and no claims certificate. The axis bank than asked us to get the registration done. And after the registration was done they denied the loan disbursement citing reason that the certified true copies are not accepted.
    This is against the evidence act as per indian law which allows to accept certified true copy in case of lost of original.in my case the original documents were lost by dhfl.
    Aug 8, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 08, 2019
    Axis Bank Customer Care's response
    Hi, we request you to DM us the registered contact details for further assistance. Regards, Team Axis Bank.
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      S
      Shreyaskar Sahu
      from Mumbai, Maharashtra
      Jul 7, 2019
      Resolved
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      Resolved

      Sir,
      I am to inform you that I tried depositing Rs.20000/- (2000*1+500*36) into the cdm machine at your branch on Dt.07.07.2019 at about 10.30AM, and I received MSG on screen that 1 note is retained by bank, Please contact Branch and rest Rs.19500/- note want to submit I cancelled the transaction and my 1 note is not came back from the cdm machine.
      Therefore, it is requested to solve the above issue for needful.
      Yours faithfully,

      Shreyaskar Sahu
      Acct. No.[protected]
      Mob. No.[protected]
      Aug 14, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 08, 2019
      Axis Bank Customer Care's response
      Hi, regret the inconvenience caused. Please refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx and raise a dispute for further assistance. Regards, Team Axis Bank.
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        S
        Srimadz
        from Bengaluru, Karnataka
        Jul 6, 2019
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        Address: Bangalore, Karnataka, 560005

        Dear sir,

        I have settled my axis bank credit card of 9500/- in oct 2017, while settling the outstanding amount the axis bank executive has promised me that, my name will be removed from cibil records within 3 months, which is not removed till now, due to which i am facing difficulties for getting loans, i request the concern dept to clear my name from the cibil records, so that, i can start my new transactions happily. Below are the my details. Thank you.

        Name: srimathi m

        Credit card number: [protected]

        Email id : srimathi. [protected]@gmail.com

        Mobile no: +91-[protected]
        +1 photos
        Aug 19, 2019
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 08, 2019
        Axis Bank Customer Care's response
        Hi, we are looking into this matter. We assure you that we shall provide the necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank.
        Verified Support
        Jul 18, 2019
        Axis Bank Customer Care's response
        Hi, sorry for the trouble faced. We have escalated the concern further. We shall update the status shortly. Regards, Team Axis Bank.
        Verified Support
        Jul 19, 2019
        Axis Bank Customer Care's response
        Hi, sorry for the trouble faced. We have taken up the concern shared by you for further modification. We shall check and get back to you on your registered mobile number shortly. Regards, Team Axis Bank.
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          Sujith Sureshkumar
          from Chennai, Tamil Nadu
          Jul 6, 2019
          Resolved
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          Address: Chennai, Tamil Nadu, 600110

          My wife got a pre approved axis vistara credit card, after the application process done, she received sms as card approved and even card number is generated when we checked in mobile app and joining fee is also debited. By last week of june she received card pin through courier. But still now (6/7/2019) card is not delivered. When she contacted customer service got a response that there is no despatch details updated in their system. Want to know whether we recieve card or not, if not what will happen to that debited amount which is showing as outstanding in axis mobile app. Req mobile number is [protected]
          Aug 23, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 06, 2019
          Axis Bank Customer Care's response
          Hi, sorry for the trouble. The credit card has been dispatched through Bluedart courier vide waybill number [protected], at your registered address. Regards, Team Axis Bank
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            S
            Srijan Prints
            from Meerut, Uttar Pradesh
            Jul 6, 2019
            Resolved
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            Address: Saharanpur, Uttar Pradesh

            Hi!.
            I visited nine times at your axis bank brach amabala road, saharanpur (U. P.) for cash from cdm machine. But every time guard told that machine is not working or no cash in cdm machine. Also front door of the bank is not open proper. I am thinking about your bank & your service. Sorry to say but it was very bad impression for your all customer.

            Best regards
            Manish garg

            Customer id:[protected]
            Contact no. [protected]
            Aug 21, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 06, 2019
            Axis Bank Customer Care's response
            Hi, we are looking into this matter. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank
            Verified Support
            Jul 09, 2019
            Axis Bank Customer Care's response
            Hi, we confirm that the ATM at the mentioned location is now functional. We request you to avail the ATM services and share your feedback with us. Thank you for your patience and co-operation. Regards, Team Axis Bank
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              C
              Cj singh
              from Mumbai, Maharashtra
              Jul 6, 2019
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              Address: 1733/D1 ratan colony narmada road, Jabalpur, Madhya Pradesh, 482001

              Hello, i applyed for saving account in axis bank on 28 june and giveing all documents and chque of rs 11, 000rs for account opening thus. Branch staff said ur account will open on 1 july i went and asked they said it open on tommorow 2 july same repated now 5 days passed chque amount cleared and still my account not opened hence they always saying it will open tommorow pls help me . My application of bank is [protected]
              +2 photos
              Jul 6, 2019
              Complaint marked as Resolved 
              Bank staff communicated and has resolve the issue
              Axis Bank customer support has been notified about the posted complaint.
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                D
                Dhiraj197746
                from Mumbai, Maharashtra
                Jul 6, 2019
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                Axis bank: without informing my salary account was debit freeze and when i called customer care they don't know why it's freeze. Then i email they told me that of non paying of overdraft facility it was freeze however they should provide some time to clear the overdraft dues. Now i have more responsibility like paying school fees, rent, medical bills as i am not able to access my salary account. Please let me know what can i do in this situation. I only have tears in my eyes.
                Axis Bank customer support has been notified about the posted complaint.
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                  G
                  Gurupadaswamy Kovallimath
                  from Delhi, Delhi
                  Jul 5, 2019
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                  Address: 581110

                  I received call from axis bank employ, saying, on basis o[censored]r salary account, u get free credit card. Two times I denied to apply for it, saying u people are not giving anything free, and u put hidden charges and all, and didnot accepted to apply. On 3rd time, saying it will be free for u..no joining charges, no yearly charges. Plz apply sir. Thinking that, Wat they said is true, I accepted to apply, They enquired all details and confirmed, ... But, when card came and after some days, statement saying 590 rupees u should pay as joining fee.
                  So, it's a cheat by u people, saying, no charge for credit card and then charging yearly 500 rs when I enquired thru customer care.
                  ITS SHAME ON U PEOPLE.
                  Axis Bank customer support has been notified about the posted complaint.
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                    Z
                    Zabikhan
                    from Mumbai, Maharashtra
                    Jul 5, 2019
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                    Address: Bangalore, Karnataka, 560032

                    Dear sir, i am writing this as i have duped by one of the # for 6700rs on google pay. His name is rahul sharma ([protected]) and his partner sahkul ([protected]) this are the contact no from which they contact innocent people and loot they money through upi id [protected]@ikwik which is connected to axis bank. Unncessary they make a drama and loot people. So guys i am writing this before getting to know anyone make sure inquire twice. This is the upi transaction id[protected] and[protected]. This are the fraud culprits and still operating and looting innocent and this information am giving if anyone can take action don know how many will be saved. If anyone is their who is thinking about saving peoples life please take action against them. Contact me on this id [protected]@gmail.com. I have proof and screen shots of all the pics with necessary information to take action against them. I just don want anyone else suffer, if not do let me know were i can take action against them.
                    Thanks.
                    Regards khan
                    +1 photos
                    Aug 7, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 06, 2019
                    Axis Bank Customer Care's response
                    Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Fraud.aspx

                    Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      G
                      Gautham Ram
                      from Delhi, Delhi
                      Jul 4, 2019
                      Resolved
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                      Resolved

                      Address: Hostel Nekchand Tower-2, Chandigarh University, Mohali, Punjab, 140413

                      Suddenly, i got a message "your a/c 665403 is debited by rs. 1052.74 on 04jul19. Avbl bal: rs. 0.00. Info: brn-to acct closed in full and final set"
                      I don't have any idea of this!
                      What's happened to my bank account?
                      How can i retrieve the debited money?
                      Please, do solve my issue, i'm a student here in mohali, from the south india, andhra pradesh.
                      Thankyou!
                      Aug 4, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 04, 2019
                      Axis Bank Customer Care's response
                      Hi, we regret the inconvenience caused. Please share with us your registered contact details and we will get back at the earliest.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                        S
                        Samrat567
                        from Ahmedabad, Gujarat
                        Jul 4, 2019
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                        Address: Indore, Madhya Pradesh, 453441

                        Sir,

                        My asap ac is closed by company but they also blocked my money, & as per the instructions received from branch my dd is in uddisa branch from last 1 month they giving the same answer for my money.

                        Y u guys are not sent customer dd to their postal addresses,

                        Y we need to visit branch if we have to visit brach so y we open online ac instead of saving ac
                        Jul 9, 2019
                        Complaint marked as Resolved 
                        My complaint os not resolved yet, but tjey marked as resolved, they guys are keep my money
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 04, 2019
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                          S
                          senkumm
                          Jul 4, 2019
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                          Address: 1837, type B TNHB Avadi, Chennai, Tamil Nadu

                          'm repaying the credit card loan taken by my father and I'm living out of country. I'm unable to do any of the options provided.
                          You can check his account for emi deposit. I need more details on the credit card loan, how many emis paid and remaining.
                          Amount outstanding to see if I could close the loan and percent of interest.
                          If you could help these details please do contact me on my UK mobile number: +44 [protected]
                          Axis Bank customer support has been notified about the posted complaint.
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                            A
                            Aamusanga
                            from Mumbai, Maharashtra
                            Jul 4, 2019
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                            lien amount to be remove

                            Address: Chandrapur, Maharashtra, 442401

                            Hi sir, my name is mahesh gaikwad this bank lien amount on my saving account becouse of i didnt pay the overdue amount, they told me that u pay that overdue amount we will remove lien, then i paid all that over due ammount insted of removing lien amount they increasing it from 30000rs to 38000rs. Plz ask them to remove that lien, they said that it will remove after 24hrs o[censored]r paymnt but already more than 24hrs passed but still lien is present...
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                            Gokul Amudha
                            from Turaiyur, Tamil Nadu
                            Jul 4, 2019
                            Resolved
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                            Resolved

                            Address: Dharmapuri, Tamil Nadu, 636701

                            I opened salary account in axis bank at salem branch on 27.06.2019. Customer id :[protected] account no : [protected]. The account number and cheque details has been updated in our erp portal system, it was approved from our hr department.

                            Last 2 month salary was credited in this salary account, but the account was not activated still now. Speaking to your represent executive team there is no response from your end. Last 2 days i'm calling he is not picking the call. What is the tat to open or activate the account?

                            My axis bank personal loan will hitting on every month of 5th, without my salary how can i repay the emi. I just passed 42 emi without any single bounce.

                            I'm personally going to suggest, to my hr team & upcoming new employee in hinduja, try to avoid open salary account in axis bank. No proper response worst behaviour i never except from this with axis bank.

                            Resolve my problem as soon as possible. I[censored] can't able to activate my salary account means please inform, i will open it in some other bank.
                            Jul 9, 2019
                            Complaint marked as Resolved 
                            Dear Team, My salary account has been activated. With the help of Mr. Pavithran from Salem branch. Thanks for your support.
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 04, 2019
                            Axis Bank Customer Care's response
                            Hi, we tried reaching you today, however, we were unable to connect as the number was not reachable. We are looking into this matter. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank.
                            Verified Support
                            Jul 09, 2019
                            Axis Bank Customer Care's response
                            Hi, we understand that our Bank official has contacted you and addressed your concern in the referred matter. Please rate your experience on the service offered to you in the referred matter, at the following link: https://www.research.net/r/Axis_Bank_Customer_Support. Regards, Team Axis Bank.
                            Please contact to my new number [protected]
                            Axis Bank Customer Care's response, Jul 5, 2019
                            Verified Support
                            Hi, we wish to inform you that we are looking into the concern raised by you and will get back to you at the earliest. Sorry for the trouble. Regards, Team Axis bank
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                              Sunith Christopher
                              from Bengaluru, Karnataka
                              Jul 4, 2019
                              Resolved
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                              Resolved

                              Address: Ulsoor, 560008

                              I have an late payment charge of 5900 rupees, an agent from axis bank named guruswamy called last month and made an agreement with me to pay 1000 rupees a month. So i paid the only amount i had and after 5 days, i get a message from axis bank that they have done ecs of 1770. Customer care is the worst. They gave reasons saying its automatic. How can it be automatic? If it was, then the ecs amount should be 5900. This is how axis bank cheats it's customer. Been 20 days of only emails and 5 agents have responded to me without any resolution. My cibil is affected because of these people. Is there no justice to this?
                              +1 photos
                              Jul 12, 2019
                              Complaint marked as Resolved 
                              Axis Bank has reached out to me via email that they are investigating the agent who gave me a commitment to collect only 1000 a month. So I am currently satisfied and do not want to keep this complaint. Thank you for the quick action Team Axis Bank. This is the customer service I know. Thank you and I take back my words, "Axis Bank does have integrity and they are a very competitive bank in the market."
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 04, 2019
                              Axis Bank Customer Care's response
                              Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                              Jul 12, 2019
                              Updated by Sunith Christopher
                              Thank you for the update.
                              Sir recently I open axix asap acount in this procedure 1000 pay to [protected]@icici
                              But thats amount not credited my new account so please resolve my problem
                              Transaction I'd is ICIe3512d1cd[protected]acb48ad9befd61

                              axis bank has no integrity - Comment #3477535 - Image #0
                              Axis Bank Customer Care's response, Jul 4, 2019
                              Verified Support
                              Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
                              Sir i have cancelled order on flipkart payment done by axis bank debit card on 21st june but till now i didnt rcvd refund. and i called on flipkart they said they have refunded contact your bank

                              axis bank has no integrity - Comment #3477652 - Image #0
                              Axis Bank Customer Care's response, Jul 4, 2019
                              Verified Support
                              Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
                              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                Kumar Sambhav Singh
                                from Bengaluru, Karnataka
                                Jul 3, 2019
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                                I am getting a call on daily basis from Axis back for some other person. I have reported same multiple times to the agents but I keep getting the call.

                                If I disconnect the call, my phone keeps ringing until I receive the call and again tell them that it is a wrong number. It is more than 3 weeks since I am getting these calls.

                                There is no medium provided by Axis back where I can raise a complaint. The IVR is only for existing customers. Online support is only for existing customers.
                                Axis Bank customer support has been notified about the posted complaint.
                                I have axis bank 2 credit card. I already paid whole due amount now I want to close that credit card. So please close my credit card. Card details below:
                                Name- Waghamare Pooja Shivdas
                                Credit cards no-[protected] and [protected].
                                It my humble request to you please close the cards on urgent basis.
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                                  Nanu786
                                  from Kochi, Kerala
                                  Jul 3, 2019
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                                  Address: 3rd floor Chicago Plaza, Rajaji Rd, Ernakulam, Kerala 682035, Ernakulam, Kerala, 682035

                                  Myself nayana ambrose. Am taken a house loan from axis bank and property purchased. Next level is construction procedure. After the foundation, they requested the documents am submitted the same to bank staff. Bank staff provided information on document submission time, it will taken 10 days time period is disperse the amount. Today is 13th day, nothing happen. All documents are they received and last 22nd they verified the property to check the foundation construction. Now almost 12 days over. Yesterday we contacted to bank staff ms. Sally (Manager) and anju. She said the reason, bank staff is suffering fever so they didnt get the report. 22nd verified the property. Normally they have the tat for all procedure. Last 10 days staff suffering fever and due to this my process is delayed. All are taken loan to complete the house construction at the earliest. If the staff is having severe illness they will stop the all operations in bank. Am requested mail to sally for the process delay. She didnt replied to my request. How irresponsible they are. Axis bank, rajaji road branch, ernakulam, kerala. I have the voice record form bank staff. They are saying this stupid reason. As a customer i cant wait for the staff illness recovery. Kindly look in to this matter and do the needful.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    S
                                    Srilagna
                                    from Delhi, Delhi
                                    Jul 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: 560067

                                    There is a large amount of my savings that has been stuck while transferring. I have been calling axis from last 3 days regarding this, but no response. I went to your branch, but executives are least bothered about that. The complaint status has not been updated yet, i dont know what is going to happen. If this type of security axis provides, then, sorry, this is the worst bank ever.
                                    Aug 22, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 03, 2019
                                    Axis Bank Customer Care's response
                                    Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
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                                      S
                                      from Mumbai, Maharashtra
                                      Jul 2, 2019
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                                      Address: Rajkot, Gujarat, 360005

                                      The amount of Rs. 3300/- is deducted from my account without any Authorisation. I called up Axis customer care for reporting fraudulent transaction and it took almost 5 minutes for executive to take the call. Axis Bank should take up this service quicker cause someone's account can be just 0 due to this deficiency. I was informed that the amount is deducted on account of Google pay/play. That too without Authorisation. I need amount to be reserved asap
                                      +1 photos
                                      Axis Bank customer support has been notified about the posted complaint.
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