Axis Bank Complaints & Reviews

I am trying to change my address for axis credit card but struggling hard from long. Called customer care they informed to visit branch. Visited branch today but the member there informed there is option on axis website home page to login to credit card seperately and update address, but I don't see any such options. I updated my address in my bank account through internet banking but that's not reflecting on my credit card. Bank representative are not willing to help not sure even they are aware how to update address for credit card?

Last october my father's credit card details were shared and a fraud was done. We immediately called the customer service to stop the transaction and also went to the bank for complaint. We were assured that the problem will be resolved and a temporary refund of the amount was done to the credit card. However the statements for my card never showed the amount was credited and we have been since been contacted the bank employees to pay the amount. We were told to keep paying the minimum amount and also there is an intrest that has been taken. Today someone from the bank came to our house and they are demanding the amount from us when we were the victim of the fraud and we did everything to stop the transaction.

My self biksh ranjan ray, from odisha. I have opened a saving a/c in axis bank from 2011, bearing ac no [protected], there was call from axis bank regarding credit card, they told that they dispatched a credit card with free of cost, till last 6 month i have not received any credit card, it is horrible to say that every month bank deducted more than one thousand without any information, i have tried to call customer care, but there is no respond, i have also so tried at online complain but system show your e-mail id is n't register with us, now i am staying at delhi, i also contact nearest axis bank he suggested to go for your home branch it is not possible to go to home branch, i don't expect this type of service from axis bank. Mob-[protected]

Hi am having 2 emis, but due to financial crisis am unable to maintain amount in my account, but the consolidated charges are very high since january 2019 till now the charges deducted from my account are 38000/- because of cheque though am unable to pay it on time but am paying late. But the charges are very high how to consult grevience team and i need my money back after normal cheque bounce charges.
Thanks
Pavani

Hello team,

I have applied for personal loan and axis bank loan through the sales girl named zoya, her offical number [protected] and personal number [protected]. She cheated me saying that she will waive off the processing free from her side and once the loan disbursal happen, she will transfer the processing fee to my account, but yet haven't transfer and now she is not attending my call also.

I have all her record audio and her message.

Below is the message I received from axis bank
"Your A/c **5367 is debited by Rs. 1360 on 07Aug19. Avbl Bal: Rs. 3048.10. Info: BRN-Card Payment" and I tried contacting Customer care for details of deductions but I didn't receive any updates.
My savings account is linked with credit card and I have paid the credit card bill before the due date. They have clearly sent a message saying that they have received the payment for credit card and later the next message I received was deduction from my savings account. They are just fooling around and I read many such issues being raised on the same issue. Request to repay and deducted amount and block the card

When I called customer care to enquire about the latest deduction from savings account, they said it's for credit card payment. But the paid amount is not reflecting in credit card balance. Mail that I got says it's for BRN - card payment. I don't understand why was money deducted, if deducted why it's not reflecting in credit card balance amount. Clear this issue ASAP.

I am writing to dispute a fraudulent debit on my credit card of the amount rs.36, 000 on 2nd and 3rd of aug 2019. Even after complaining multiple times to axis bank, they tend to ask the same question again and again without taking an action on the issue. This is highly disappointing. Axis bank is so slow in solving the matter and treating the customer queries in the right way. Seems like all the executives say different thing when i raised the complaint. Already i am in a mental pressure and on top of that without providing a resolution, axis bank seems to put more torture on me. I am requesting that the debit reinstated, any finance and other charges related to the fraudulent amount be credited so that i receive an accurate statement. Please investigate this matter and correct the fraudulent debit as soon as possible.

Hope to have a resolution on this.

This is the worst ever experience witnessed by me with any of the insurer. Since 5th of aug in am stuck in hospital for the claim reimbursement to hospital and even after taking to their supervisor manish and manohar and their executives habiba monam poonam sana and many more, all at useless in terms of service and etiquette while talking to customer. Today is 6th aug and i am still waiting for the settlements. Every time time they are doing a wrong entry and asking for more time. I am really feeling that i did a blunder to take the policy from medi assist. Because of the casual approach and false commitment i m getting harassed and tourchered which is impacting y health also. If any thing will happen to me the medi assist will held to be responsible as because of them my medicines has been stopped and i unaware of the medication. I will take th issue to irda ombudsment also.

Respected sir
I had an account in axis bank.
I had 9646 rs in my account.
Today i got a message that my account has been closed. Due to non completion of kyc.
I want to know when will i get my 9646 back and how.
Kindly revert.
My account no is [protected]
My registerd mobile no is [protected].
Kindly do the needful.
I need my money back.
Thanks and regards
Ayushi
[protected]

Dear sir,

This is to notify u that i have my credit card of axis since 2017 and i have made regular payments against it initially but still the collection department team use to call and harass me and abuse me so badly.. Since 2 years and forcing me to do the payment when i have already given them date specially person name as shailesh number [protected]. This guy talks so rudely and has harassed me and mentally torchured me last year and now again since few months these people have started calling me and troubling me and abusing and forcing to do payments but not listening when i have already said i ll be doing payment in given date.. Sending people to my old house and troubling them there.. Calling my relatives this is really troublinh.
I request you to take some action against him. Please its a request.

Regards
Sneha ubale

Axis Bank allocated a relationship manager to me in 2015. Her name was Heena. She never picked up any calls. I looked for ways to complain about her to Axis Bank. There wasn't any mechanism for that. Few days back they allocated a new relationship manager. Her name is RAJESHWARI and she has called me 3 times to introduce herself. When I told her my complaints she said she will "look into it and call back". She never called back. Post this i have called her many many times. she does not answer ever, not even once. It looks like this whole RELATIONSHIP MANAGER thing is a SCAM. They do absolutely nothing. There is no way to escalate or complain about them. They are not accountable for anything at all.

I have salary account from last OCT 2016 To Present.

Every month consolidated charges deducting amount is 595, My total consolidated amounts are 14980 till date ( every month deducting)

Again another issue from E-Commerce, amount deducted is 273 on[protected]

Are you guys humans or Professional Thief ?

I am not getting,

Dear sir i am mr. Radheshyam malviya mene apki branch kamal palace me a/c closing form diye hue 20days hogaye hai abhi tak mera account close nahi hua hai branch me call karta hu koi bhi call attend nahi karta please help me my a/c no.[protected] please is account ko close kardijiye is ki wajah se mere salary account se tranjection nahi ho raha hai please help me

Hi,
I am praveen upadhyay contact number and having a joint account in axis bank mayur vihar phase 3. From last 3-6 months axis bank is deducting money from my account on the name of charges from last 6 month they have deducted more then 20k amount on the name of charges. I also had meeting with there branch manager, regarding these hiden charges, he told that he will look into the matter and told to maintain again 10k amount in the bank... I did as told the on 16- july they have deducted more then 7471 on which i have to pay more 1344 gst as gst on charges... They do this without information...

Since 29th june 2019, i have submitted all the required documents for the closure of my savings account as well as dmat account to orlem, malad west branch. However, it's been 3rd august 2019 today and still the lazy bank executives and also the branch manager (Mr. Manjeet) does not have any clue or confirmation regarding the same. Repeated excuses are given to me every week that they are unknown to the closure process and do not know where the process is stuck. Disrespectful and pathetic service given to me even while leaving the banking relationship. How i wonder they must be servicing the existing customers. Worst bank to have account with.

In axis branch amloh 147203, there is very poor management in this branch. They work on references only. Manager of the branch is rude and don't know how to behave with their customers. I went to the branch for updating my aadhar card. But they are giving token to the selected people only. Also the person sitting for updating the aadhar card is doing the work on references. When i have raised the issues in front of the manager he also shouts on me.

I have made axis asap account on 2aug2019.
Provided all the personal details like pan card and aadhar card for opening the account.
Also deposited 10, 000 into it as it was the last activation step.
Then suddenly on next day itself i receive a mesage
Your a/c 384056 is debited by rs. 10000 on 03aug19. Avbl bal: rs. 0. Info: account closure proceeds to dd acct. Call [protected] for dispute.
I don't understand without customers consent how can they deduct the amount??
Customer care have no freaking idea about how it happened and their behaviour seriously so rude.
It's my sincere request to give my money back as soon as possible and without any hurdles

We are applied for a home loan on 22/11/2018 in axis bank, surendranagar branch. (Gujarat). According to the law of the bank, all required document given to mr. Jiteshbhai b. Kolipatel (Mobile number [protected]) they sent all necessary document to mr. Vivekbhai bhatt, on 23/11/18 who is team leader mortgages department. Emp. Code-as198675, axis securities.. Shephire complex 1st floor near kalupur bank, kkv hall rajkot..
Vivekbhai bhatt and mahesh shah has not taken any step to approve my home till now. And whenever i am asking about our home loan, he give reply me wait one or two days loan will be sanctioned. As has been done more than 6 months. During this time of six months, when shri. Vivek bhatt demand required documents provide him immediately.
I also provided him my salary slip month of -09/2018 to month -05/2019 and account details of axis and hdfc bank have been provided the last one year. Our humble request to take strong action against mr. Vivek bhai, team leader mortgages department. Emp. Code-as198675, axis securities.. Shephire complex 1st floor near kalupur bank, kkv hall rajkot.
Even before this, home loan of mr. Vipul bhai prajapati (Mobile number -[protected]), who worked as surendranagar teacher, also not been approved his home loan and not give him proper answer for the last six months.
We are ordinary citizens who are applying for home loan this kind of employee of your bank waste my time and money. Though i want to be needful in this matter and sanction my home loan as soon as possible.
Your axis bank is at the peak of success in recent times. Vivek bhatt and mahesh shah may be at risk for your bank. Therefore, we demand that immediate action be taken against them.
Thanks and regards,

Made axis asap account on 2aug2019.
Provided all the personal details like pan card and aadhar card for opening the account.
Also deposited 10, 000 into it as it was the last activation step.
Then suddenly on next day itself i receive a mesage
Your a/c 384056 is debited by rs. 10000 on 03aug19. Avbl bal: rs. 0. Info: account closure proceeds to dd acct. Call [protected] for dispute.
I don't understand without customers consent how can they deduct the amount??
Customer care have no freaking idea about how it happened and their behaviour seriously so rude.
It's my sincere request to give my money back as soon as possible and without any hurdles