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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 266

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A
Akshay Rana rana
from Delhi, Delhi
Apr 14, 2019
Resolved
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Address: 110016

Hi my name is akshay rana i have an account in axis bank, green park branch. Yesterday i deposit rs. 6000 in my bank account on that time my total balance of rs. 77000 something but at the evening time you guys deducted rs.3380 called consolidate charges. Why you deducted my money without giving any message or mail??? Axis bank makes money by deduction of innocent peoples bank account.
I want my refund amount as soon as possible because i dont have demat account and i lodged a complaint in labour department against axis bank.
My email id is
Akshay. [protected]@gmail.com
Kindly refund my amount as soon as possible and revert me as soon as possible
May 17, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2019
Axis Bank Customer Care's response
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp. Please feel free to write back to us in case you have any further queries and we will get back at the earliest.
Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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    Rajesh Logu
    from Dharmapuri, Tamil Nadu
    Apr 14, 2019
    Resolved
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    Address: Sakthiamman kovil Street , Balekuppam Village, Ponnai post Vellore dist, Tamilnadu., Vellore, Tamil Nadu, 632514

    My name rajesh I have a salary account un axis bank. 890 debited to my account regarding demat account. Even I don't know what is meant by demat account and etc. This is the very worst issues. If I used that demat account also I can digest that amount debit. When I was travel to plan something to buy in my account. Suddenly they debited its very offensive.
    Kindly tel me the procedure how to deactivate demat account r any any other possibilities.
    Thanking you
    +1 photos
    May 21, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 15, 2019
    Axis Bank Customer Care's response
    Hi, sorry for the inconvenience. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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      realsachinpal
      Apr 14, 2019
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      Address: Mumbai City, Maharashtra, 400080

      I’ve noticed many a time Axis Bank has deducted my money under the name of consolidation charges today again I received a msg from axis bank that Rs. 615 on 13th April, 2019 has been deducted as consolidation charges and Rs. 110.7 has debited as 18% GST on it. I need explanation on it. And definitely need refund of my money. As I’ve seen many a time amount is been debuted under consolidation charges. Please note it’s my hard earn money.
      +1 photos
      May 24, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 15, 2019
      Axis Bank Customer Care's response
      Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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        S
        Saeed Qureshi
        from Mumbai, Maharashtra
        Apr 13, 2019
        Resolved
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        Address: AXIS BANK BHULESHWAR BRANCH, Mumbai City, Maharashtra, 400003

        I Had open a zero balance account in axis bank last year but every month they started deducting any amount as consolidation fee i want to close that account recently the deducted 260+38 as consolidation fee even i didn't used that account as it was zero balance account need some guide to close this zero balance saving account i need help regarding this zero balance account or bank wants to earn few money as consolidation fee
        May 13, 2019
        Complaint marked as Resolved 
        They sent me a text regarding the money they deducted from my account
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 15, 2019
        Axis Bank Customer Care's response
        Hi, we understand your concern. We believe in complete transparency and disclosure about all our service fees and charges. You can learn about them on this link http://bit.ly/2MuqwTe. Regards, Team Axis Bank
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          J
          Jagruti Joshi
          from Jamnagar, Gujarat
          Apr 13, 2019
          Resolved
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          Address: Sukh Amrut Complex, Near Narol Overbridge, National Highway 8, Narol, Ahmedabad, Ahmedabad, Gujarat, 382408

          I have saving account in axis bank & today I got message from Axis Bank DM Service that they deducted Rupees 175 and 45 Paises from my account with written as Consolidated Charges. As while I ONLIME opened ZERO Balance account through Android application and there is shown no charges applicable in online transaction and unlimited ATM transiction and multiple cash deposite in Cash Deposits Machine as term and condition. And now they every month deducted money from my account without my knowledge. plz help me to get my money back, these banks are deducting people's money from their accounts wihout informed account holders...
          +1 photos
          May 22, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 16, 2019
          Axis Bank Customer Care's response
          Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
          Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
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            N
            Nutan Kajal
            from Mumbai, Maharashtra
            Apr 13, 2019
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            Address: Ranchi Jharkhand, Ranchi, Jharkhand, 834002

            My name is nutan. Location ranchi jharkhand last year rs.500 and approx rs275 deducted from my account & this year rs.889 deducted today as consolidate dp charges.
            As axis bank says they charges for demat account holders. But i am not running any demate account.
            Without any prior information how they are deducting so much money of innocent people.
            Lots of people don't know about the consolidate dp charges.
            Thing is that i don't have any demate account and axis bank deducting amount in name of consolidate dp charges?
            Completely doing froudent with customers of axis bank.
            Pls contact me and return my money as soon as possible or definitely i will complain about it to rbi. This is not ok and should not be done.
            May 29, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 15, 2019
            Axis Bank Customer Care's response
            Hi, sorry for any inconvenience. Here is a link that will help address your concern - http://bit.ly/2MHnWsq.
            Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              A
              Ankita Malekar
              from Ambad, Maharashtra
              Apr 13, 2019
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              Address: Thane, Maharashtra, 401305

              To whomsoever it may concern,
              I am quite displeased with an unknown deduction of amount
              885 from my axis bank saving account. Secondly without my information this transaction should not have happened. If i call axis bank they don't have any solution to this. It is a false transact and i won't let it happen. Please revert back the deduction money. Axis bank is totally disappointing. I mean it. So many hidden charges. Is this why people save their little money and trust banks? I just can't understand.
              May 18, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Apr 13, 2019
              Updated by Ankita Malekar
              I just want to close the demat account of axis bank, but bank is not confirming even after sending closure request mail to dp.[protected]@axisbank.com
              Verified Support
              Apr 15, 2019
              Axis Bank Customer Care's response
              Hi, sorry for any inconvenience. Here is a link that will help address your concern - https://bit.ly/2o02YoS.
              Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                ManpreetB
                from KHARIAR ROAD, Odisha
                Apr 13, 2019
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                Address: Khordha, Odisha, 751024

                To whomsoever it may concern,
                I am quite displeased with an unknown deduction of amount
                885 from my axis bank saving account. Last year also amount of 663 was deducted and not reverted back with so many requests. Firstly i never opened a demat account, secondly without my information this transaction should not have happened. If i call axis bank they don't have any solution to this. It is a false transact and i won't let it happen. I never opened a demat account. Please revert back the deduction money. Axis bank is totally disappointing. I mean it. So many hidden charges. Is this why people save their little money and trust banks? I just can't understand.

                Hope to get your reply asap.
                Thanks.
                +1 photos
                May 21, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 15, 2019
                Axis Bank Customer Care's response
                Hi, sorry for any inconvenience. Here is a link that will help address your concern - https://bit.ly/2o02YoS.
                Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                Apr 27, 2019
                Updated by ManpreetB
                Hi,
                The above link https://bit.ly/2o02YoS provided wont help anything.It just lists the details of various charges.
                Your reply wasnt a bit helpful. :(
                Hi

                I requested for a debit card and that time advisor gave me the details of card charges, however, no one informed me about the annual charges they will deduct. Now they have charged me 885 rupees and when I'm asking about the call record proof they are not giving me that and replying like a bot.

                Please help what should I do.

                Regards

                Nawaz Baig

                unnecessary consolidated dp charges deduction of rs 885 - Comment #3802792 - Image #0
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                  S
                  Shyam Namdev
                  from Dehra Dun, Uttarakhand
                  Apr 13, 2019
                  Resolved
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                  Address: Bhind, Madhya Pradesh, 477001

                  Hello i have serious complaint against axis bank they charge me on half yearly basis without informing me. I do not want any service from axis bank. And even i do not want any consolidation charge... While opening the account they did not inform of any other charge... Pathetic. This is not right at all this is our money.. And withouting informing us how can you charge... Stop this otherwise i am going to sue.
                  May 23, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 15, 2019
                  Axis Bank Customer Care's response
                  Hi, sorry for any inconvenience. Here is a link that will help address your concern - https://bit.ly/2o02YoS.
                  Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    V
                    Vikram1994
                    from Delhi, Delhi
                    Apr 13, 2019
                    Resolved
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                    I have a salary account in axis bank. On date 13 april 2019 900 got deducted from my account in name of consolidated dp charge. I want it refunded it causing me issue with my daily a expenses.
                    My contact details: [protected].

                    Resolve this asap i can not afford losing money like this. This is to much hurtful.
                    I also called costomer care but they refused to take complaint.
                    May 15, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 13, 2019
                    Axis Bank Customer Care's response
                    Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://bit.ly/2drYLHq. Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
                    Apr 14, 2019
                    Updated by Vikram1994
                    Will i get refund for this or not? As this was my rent money which i have to pay.
                    Apr 17, 2019
                    Updated by Vikram1994
                    Please provide uodate whether i will get refund or not?
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                      Vinay singhal996
                      from Bengaluru, Karnataka
                      Apr 13, 2019
                      Resolved
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                      Address: JP nagar, 560102

                      Hello team

                      I've been using axis bank for almost 4 years now and inspite of informing them again and again, they always deducted dp charges from my saving account. Today again i received a message saying that rupees 885 have been deducted from my saving account. Please take necessary actions towards them.

                      Axis bank jp nagar, bangalore

                      Registered ph no [protected]

                      Thank you
                      Vinay
                      May 17, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 13, 2019
                      Axis Bank Customer Care's response
                      Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://bit.ly/2drYLHq. Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
                      Apr 13, 2019
                      Updated by Vinay singhal996
                      Team

                      I do not use Demat Account and have never asked for it. So why I'm being charged for that from many years.
                      Apr 16, 2019
                      Updated by Vinay singhal996
                      Any updates here??
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                        A
                        Antony Anand
                        from Chennai, Tamil Nadu
                        Apr 13, 2019
                        Resolved
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                        I have a salary account in axis bank. I have been debited an amount of ₹ 885 as consolidated dp charges irrespective of deactivating it last year. Hence please suggest me as to how can i get my amount back into my savings account. This dp charges have been activated without my knowledge when opening a savings account. I have contacted the service centre to deactivate it last year but still the amount is getting debited
                        May 22, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2019
                        Axis Bank Customer Care's response
                        Hi, we request you to inbox us the branch details where the application for the demat closure has been submitted. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                          princejeyam82
                          from Noida, Uttar Pradesh
                          Apr 13, 2019
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                          Address: Chennai, Tamil Nadu, 600080

                          Sir,
                          I am residing at korattur chennai. We have a bank account in korattur branch itself. This month i got the statement of credit card. When i calculated according to the statement, its been only 25, 979. But the total differs, showing the amount as 27, 732.
                          So i want to clarify, i tried chat options a couple of times, the support engineer says he checks, but timeout problem occurred and i am unable to contact the support engineers.
                          I then tried calling from registered mobile number. Its been a airtel unlimited call, so the number cant be dialed fro the registered mobile number. So i decided to meet the branch for my clarification.
                          From korattur branch, they said to go to anna nagar branch, near k4 police station. From that branch they said they have no employees for credit card and said to go to kodambakkam, samiyarmadam, near power house branch, in that branch, they said to goto another branch near by ie opposite to meenakshi college.
                          Thats the last branch i went and its in the fourth floor, credit card and loan sections were there. I contacted and engineer and said, i came for an enquiry on my credit card statement.
                          He replied me, they only deal with loan service and for credit card services you have to contact customer service only. I showed him the photo taken from the 3rd bank and asked him where is that building. He was stunned because, its that building he is in.
                          He didnt give a correct information also and asked me to try in some other phone with otp.

                          This is the bad day of my life with axis bank and the customer service. Hereby i attach the photo which is showed to the engineer and my current statement with amount difference

                          This all happened in 11th april 2019. I have signed the logs to enter the building. If you think i am telling lie, check the logs out
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                            A
                            AnandNatarajan
                            from Mumbai, Maharashtra
                            Apr 13, 2019
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                            loan against bharti axa insurance

                            Address: 629002

                            I received all call of axis bank from [protected] and the resources names are swetha and told that they are from axis bank annanagar @ chennai. They are saying after purchasing the life insurace policy from bharati axa life insurance you will get loan @8.5% interest rate against the policy. And amount will be 10 times of policy taken. Ie if you take policy worth 20k per month then loan amount will be 2lac.

                            Bharati axa life plan...
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                            Rajinder Chowdhary
                            Apr 12, 2019
                            Resolved
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                            debited the amount rs-354/ but refund the amount rs-300/ why

                            Address: X-1019 NEW CHAND MOHALLA GANDHI NAGAR DELHI, GALI NO-3, New Delhi, Delhi, 110031

                            I would like to inform you that i have been already opened the savings account in my account debited the amount rs-354/ against debit card annual charges i requested the amount for waive off charges waive off on dt-12/04/19 but waive off amount rs-300/. Why?. I want to know this is not fare i am not satisfied with your dealings plz refund me full debited amount immediately iti choudhary & rajinder kumar choudhary senior citizens) if any enquiries...
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                            dilipprasad
                            from Mumbai, Maharashtra
                            Apr 12, 2019
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                            Address: BLOCK NO 1-A, FLAT NO B2-17, 410501

                            I didn't get credit card statement for march 2019. And on 11 march rs 885 was debited from my saving account as 'consolidate dp charges'. As i know this penalty is charges if customer misses to pay any schedule due bill. But this time bank failed to share statement. Then how would i know if any bill is due?

                            In the past i have always paid my unpaid bill on or before due date. This time i was not aware of this due bill and when came to know through net banking about this due, i immediately paid it on the next day 12 april 2019. I have attached the deduction screenshot. Please look into it and request you to return the deducted amount asap. Otherwise i wont have any option other than closing your credit card.
                            +1 photos
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                              netravati patil
                              from Mumbai, Maharashtra
                              Apr 12, 2019
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                              Address: Bangalore, Karnataka, 560102

                              I don't have any dmat account, without noticing deducted 885 rupees, this is second time... First time 550 deducted.. Required refund otherwise i close the account itself.. Thank you so much for your good services. Can try to refund... Without noticing don't deduct 1 rupee also... Everything is ok... But deduction of amount like this is not good... Take care, without work 1 rupee also won't come easily.. It has value...
                              +1 photos
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                                Raunak Balasubramanian
                                from Mumbai, Maharashtra
                                Apr 12, 2019
                                Resolved
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                                Address: Mumbai City, Maharashtra, 400068

                                Since i have opened my account in november 2018, i am unable to use my debit card for my savings account opened in axis bank dahisar east branch. Constant calls and visits have been fruitless. I have a axis bank forex card with foreign currency linked to my account which i am unable to use due to non activation of my debit card. The bank is also charging me minimum balance fees inspite of me being unable to operate the account due to their fault. On trying to activate my debit card from the atm multiple times, i keep getting a date of birth mismatch message although the dob i enter is the same as in the bank records which has been confirmed by the bank as well. I have full conviction that my money in the forex card has been usurped by the bank or someone within the bank as otherwise such a simple procedure would not be so delayed. The bank's inaction despite multiple escalations has been met with a very lacklustre approach to solving the issue.

                                Account name - raunak balasubramanian
                                Customer id[protected]
                                Bank branch - axis bank, shop no. 6, 7, 8, mangalam co op housing society ltd, anand nagar, dahisar east.

                                The bank manager mr. Pankaj pandey at first seemed helpful but has now started avoiding all my efforts to contact him.

                                I expect my problem to be resolved immediately and the bank to void all my minimum balance fees which they have wrongly charged me. The amount lying in my forex card should be refunded to me with interest at 18%.

                                Pls provide a speedy solution to my long standing problem.

                                Regards,
                                Raunak balasubramanian
                                +91 [protected]
                                Raunak. [protected]@gmail.com
                                May 16, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Apr 13, 2019
                                Updated by Raunak Balasubramanian
                                A Mr. Rahul Tripathi called me asking me for my card details to resolve the issue. I received an email from him yesterday as well. His email ID was [protected]@india.com.

                                It this a legit call or is it a scam? Pls clarify.
                                Verified Support
                                Apr 15, 2019
                                Axis Bank Customer Care's response
                                Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
                                Regards, Team Axis Bank
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                                  rksheti
                                  from Delhi, Delhi
                                  Apr 12, 2019
                                  Resolved
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                                  Resolved

                                  Address: SHIKRAPUR DIST PUNE, Pune, Maharashtra, 412208

                                  Dear sir/madam,

                                  I am holding a savings account in your shikrapur pune branch and my a/c no. [[protected]]. My account was dormant. I have given my id to your eon kharadi branch which was newly opened near my residence and they told me that the account has now been made operational. Subsequently they offered me good interest rate on fd account and i have transferred my surplus money from business account to this account. The account is under freeze due to high amount transaction which has come from my own business account.
                                  I am running from pillar to post to get the freeze removed and release my money. However same has not been done by shikrapur as well as eon kharadi branch in spite of repeated requests.
                                  I am a senior citizen and facing tremendous harassment due to non availability of my own funds.
                                  Request concerned authorities to resolve the issue & make my account operative and give me urgent relief please.
                                  Waiting for your reply soon.

                                  Thanks & regards,
                                  R k sheti
                                  May 13, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 12, 2019
                                  Axis Bank Customer Care's response
                                  Hi, we would request you to visit your nearest branches and one of our executives will assist you on the same. Regards, Team Axis Bank.
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                                    Gnataraj
                                    from Bengaluru, Karnataka
                                    Apr 12, 2019
                                    Resolved
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                                    Address: Branch : Anna Nagar - Chennai IFSC Code : UTIB0000016, Chennai, Tamil Nadu, 600040

                                    Hello,

                                    This is gokul n, 1013.50 rupees has been deducted from my account.
                                    I have never activated and used demat account till now. There was no prior notice. How do you deduct the amount without prior information? I didn't even get any message to my number. This is not at all acceptable.

                                    I need the deducted amount to be refunded to my bank account. I am loosing trust on axis bank whether my money is safe or not.

                                    Need action on priority.

                                    Gokul natarajan
                                    May 17, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Apr 12, 2019
                                    Updated by Gnataraj
                                    i already sent to mail dp.[protected]@axisbank.com but did't replay till now.
                                    Verified Support
                                    Apr 12, 2019
                                    Axis Bank Customer Care's response
                                    Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2eC0Kay Regards, Team Axis Bank.
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