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Axis Bank Complaints & Reviews

2.6
Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 267

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P
pavanbc
from Bengaluru, Karnataka
Apr 11, 2019
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Address: Peenya, 560058

I have a salary account with Axis bank Peenya branch, Bengaluru.
While opening the account the bank officials who had visited our factory to open the accounts in bulk; wherein they didn't even provide us enough time to fill the application form ourselves & just took the signatures & photo & opened the account, credit card & even demat account without our consent.

After the demat account opened, i had personally spoken to customer care executives to close which was not done. An amount 350 INR odd had got debited to my account in last November 2018.
At that time, the bank executives again visited our premises to open account for newcomers & at that time they promised to close our demat account by getting the fully filled closure form from us.

But now, today[protected] i again received a message saying an amount of 887 INR has been debited towards dp charges of demat account which is nothing but daylight robbery performing by a famed financial institution.

Moreover, till now i haven't transacted anything in my account but still Axis bank has illegally deducted my hard earned money.

I expect Axis bank to take this as a serious irregularity performed from their end & reimburse the falsely deducted money from my account.
For any further query you can reach me on [protected]@gmail.com or over my cell number: +91-[protected].

Pavan
Axis Bank customer support has been notified about the posted complaint.
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    P
    Phool Chand Meel
    from Banswara, Rajasthan
    Apr 11, 2019
    Resolved
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    Resolved

    Address: Rama Heritage Building ATM, A8, Central Spine, Vidhyadhar Nagar Shop No. G1, 2, 3, 3A, 48, 49, 92, 93, 94, Ground Floor & Basement, Jaipur, Rajasthan 302012, Jaipur, Rajasthan, 91

    Dear sir
    I am visit your axis bank branch vidhyadhar nagar jaipur for my some banking problems, around 3.58 pm or 4.00 pm i don't know about your closing time so enter in bank, and i talk your bank employee for my complaint but she is talking very attitudely language and say that bank is closed you will come tomorrow, i tell her mam you are not use your colsed sign on your gate, and she tell me gaurad is not here,
    So i thinking without gaurad the bank is safe?
    Your employees language you make a good business?
    And your your employe location in bank counter no. 2 or 3 as a girl i don't know his name bcoz she is not use a batch of name card on her front.
    Thanks and regards
    Phool chand
    [protected]
    May 16, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 11, 2019
    Axis Bank Customer Care's response
    Hi, we wish to inform you that we are looking into the concern raised by you and will get back to you at the earliest. Sorry for the trouble. Regards, Team Axis bank
    Verified Support
    Apr 12, 2019
    Axis Bank Customer Care's response
    Hi, we tried contacting you today, however, the number was not reachable. Please share your convenient time to call you to discuss the matter. Regards, Team Axis Bank.
    Verified Support
    Apr 12, 2019
    Axis Bank Customer Care's response
    Hi, we tried contacting you today, however, the number was not reachable. Please share your convenient time to call you to discuss the matter. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
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      R
      Rushin Chauhan
      from Ahmedabad, Gujarat
      Apr 11, 2019
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      Address: isanpur, 380013
      Website: Axis bank

      I have a Salary account in Axis Bank, in Isanpur Ahmedabad Branch, gujrat. I want to inform that they are deducting amounts in the name of "Consolidated DP charges " from my account without informing me. I didn't get any notification for that. When I called the customer care they informed that it is deducted because of the Demat account, but noting is linked with my SB account.

      I am going to close the account asap.

      I request Indian Complaint register form to take necessary action if possible.
      Axis Bank customer support has been notified about the posted complaint.
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        P
        pritamBenji
        from Delhi, Delhi
        Apr 11, 2019
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        Hi,

        I have a Salary account in Axis Bank, in Newtown, Kolkata. I want to inform that they are deducting amounts in the name of "Consolidated DP charges " from my account without informing me. I didn't get any notification for that. When I called the customer care they informed that it is deducted because of the Demat account, but noting is linked with my SB account.
        Axis Bank customer support has been notified about the posted complaint.
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          D
          dghosh1956
          from Kolkata, West Bengal
          Apr 11, 2019
          Resolved
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          Resolved

          Address: Kolkata, West Bengal, 700055

          I, debjani ghosh, savings a/c holder of [protected] in your bangur avenue branch went to your baguiati branch to 8 no desk ms sanjukta duttaon 10th april at 4pm for my aadhar-mobile linking service. As per sanjuktas unstruction i reported her at 4-30 pm after half an hour waiting. But she simply
          Nagged saying that it will be 1-2 hour late. Is there no price for a customers time.? I requested that my relative was under surgery so please release at least by 10 minutes. But she negated, i helplessly returned with no jb done.
          I request to remind that her salary owes to a customers investment. A customer is not supposed to be at her feet or mercy. I had a mind to invest more in fd or watsoever in your bank but this proud rough behavior from a nominal bank staff deviated me from your bank and my relatives and accquaintances will be alerted.
          May 20, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 11, 2019
          Axis Bank Customer Care's response
          Hi, please do not share your personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM/Inbox your specific query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise. Regards, Team Axis Bank
          Verified Support
          Apr 11, 2019
          Axis Bank Customer Care's response
          Hi, we tried reaching on your mobile number however could not speak to you. We thank you for bringing this to our notice, be assured we have noted your concern raised to us and will get back shortly. Regards, Team Axis Bank
          Verified Support
          Apr 12, 2019
          Axis Bank Customer Care's response
          Hi, we have responded to your concern via DM. Thanks for writing in! Regards, Team Axis Bank.
          Verified Support
          Apr 15, 2019
          Axis Bank Customer Care's response
          Hi, we tried reaching on your mobile number, however, the call was unanswered. We apologize for the inconvenience caused. We are figuring this out and you shall hear back from us soon. Regards, Team Axis Bank
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            T
            T Swathi Swathi
            from Noida, Uttar Pradesh
            Apr 11, 2019
            Resolved
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            Resolved

            Address: 500078

            Without my knowledge ecpp assistance charges 1699/- from my axis bank credit card. It is criminal activities are done by ecpp assistance

            Sir/madam, 11.04.2019 i have received message from ecpp assistance inr 1699 was spent on your credit card on 11-apr-19 at ecpp assistance without my permission one assist charged 1699/- how can its possible.
            Do you know the value if 1699/-, my six days salary, how hard i work to get the amount.
            Kindly take action on ecpp. I want my amount.
            May 22, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Apr 11, 2019
            Updated by T Swathi Swathi
            11.4.19
            3 27 pm
            Verified Support
            Apr 11, 2019
            Axis Bank Customer Care's response
            Hi, sorry for the inconvenience. We are here to help! Please DM us your registered contact number and we will get back shortly.
            Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
            Dear Customer,

            Greetings from OneAssist!!!

            We regret any inconvenience caused to you.

            We are unable to locate your account. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in.

            Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

            Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

            Looking forward to hear from you.

            Regards

            Team OneAssist
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              A
              Awesome888
              from Mumbai, Maharashtra
              Apr 11, 2019
              Resolved
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              Resolved

              Today axis bank deducted my 885 rupees as consolidated dp charges without prion notice i want my money back or will close all my accounts today this company fraud. I want my refund... And last time also they have cut my charges i want to close my demat account and also i want my reful or will escalated to high level... I did not expect this from axis bank
              May 12, 2019
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 11, 2019
              Axis Bank Customer Care's response
              Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://bit.ly/2Nk5xyr. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
              Verified Support
              Apr 11, 2019
              Axis Bank Customer Care's response
              Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
              Today axis bank deducted my 885 rupees as consolidated dp charges without prior notice i want my money back or i request you to close all my accounts today. Even last time they had cut the same amount for which I had sent multiple email and even spoke to customer service to close my demat account. But they never reverted back. #AxisBankFraud
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                M
                Mdismail Khan
                from Bengaluru, Karnataka
                Apr 11, 2019
                Resolved
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                Resolved

                Address: 3phase JP nagar, 560029

                Hi,

                Is one of the worst bank ever i have seen amazon has refunded 31940rup but this guys are not refunding in my account it's almost 10days, i am not rich person order got placed by mistake, i had borrowed this amout from friend for the medical emergency perpose. Also customer support employees are # don't cooperate properly. Later my friend's help me by doing contribution.

                [protected] is my registered number.
                May 12, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 11, 2019
                Axis Bank Customer Care's response
                Hi, please do not share your personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM/Inbox your specific query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise. Regards, Team Axis Bank
                Verified Support
                Apr 11, 2019
                Axis Bank Customer Care's response
                Hi, we request you to share the dispute reference number if any along with the refund letter from merchant. Regards, Team Axis Bank.
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                  P
                  Prosenbh
                  from Gurgaon, Haryana
                  Apr 11, 2019
                  Resolved
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                  Resolved

                  not received the credit card noc

                  I had made the payment of credit card outstanding in the month of oct'18 which was just nominal and was showing in cibil as didn't informed me on time.
                  But still it's showing as written off in cibil and got to know that bank have to provide the noc then only it would be corrected in cibil.
                  Hence, i contacted to customer care and also visited to bank to get this done but haven't got the solution except various excuse.
                  br...
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                  M
                  mayur.chavan85
                  Apr 10, 2019
                  Resolved
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                  Resolved

                  Address: Borivali East, Mumbai City, Maharashtra, 400066

                  Within last 5 months axis bank has charged me more than 25000 as a consolidated charges which are unnecessary & meaning less. I tried to complaint at their customer care, i visited their branch but no one is responding with valid reasons. Every person giving different reasons means these people doesn't care their customers, they just wants to loot their customers. I will not recommend this bank to anyone. Please refund my entire money immediately else as such i am going to rbi & sebi for clarification
                  May 15, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 10, 2019
                  Axis Bank Customer Care's response
                  Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://bit.ly/2Nk5xyr. Regards, Team Axis Bank
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                    K
                    Kelvinkula
                    from Mumbai, Maharashtra
                    Apr 10, 2019
                    Resolved
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                    Resolved

                    Address: 636302

                    Sir, i am opened a account for savings in online on dated 11.09.2018, but not activated, but 30.03.2019 for activation rs 1000 transaction made from my sbi account[protected] transaction date 30.03.2019 by debt card to othpg[protected] axis bank limited ac mumbai and also received a sms to my mobai number your account number [protected] credited rs 1000/- and i received a mail from [protected]@axisbank to kelvin. Jsr. [protected]@gmail.com on dated 30.03.2019 3.41. Pm, but 3.04.2019 time 1.46am i recieved a sms from axis bank your a/c 611049 is debited by rs1000 on 2nd april 2019, available balance 0 info: account clousure proceeds to dd act. Call [protected] for dispute, i call to this number for clarification but his explanation is not satisfied, wihtout information how you debit my money. Please refund to my original sbi account my contact number [protected] my opened asap account details customer id[protected], account number: [protected], ifsc code utib0000170, branch: salem, account holder name kelvin
                    +2 photos
                    May 17, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 10, 2019
                    Axis Bank Customer Care's response
                    Hi, sorry for the trouble faced. We have escalated the matter and shall get back to you shortly. Regret the delay and thank you for your patience and co-operation. Regards, Team Axis Bank.
                    Apr 22, 2019
                    Updated by Kelvinkula
                    What is the status of my complaint???
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                      V
                      Varsha90
                      from Mumbai, Maharashtra
                      Apr 9, 2019
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                      I had Person loan from Axis Bank for 3lac and the loan account number is PPR[protected]. I paid my entire loan last year and I have received NOC from Axis that all outstanding is paid. However In my CIBIL it is reflecting as settlement and paid Rs. 79000/-. Also Since I am out of india, my family members and friends are receiving collection calls from Axis with my name.

                      I have complaint multiple times to customer care and nodal officer however still there is no action taken.

                      Kindly do the needful
                      Axis Bank customer support has been notified about the posted complaint.
                      Pls confim my cdm card deposited 8100/-at axis atm dange chowk reciept record, number 7022 date 04/04/2019 time 16.46 amount not credited my account pls confirm
                      I have made imps transaction yesterday ( 1st April 2019) for the amount rs.55000 from my axis account to Andhra bank account. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please coordinate with bank to resolve this issue.
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                        Y
                        Yogesh9926
                        from BURHAR, Maharashtra
                        Apr 9, 2019
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                        balance deduction 118

                        Address: Hoshangabad, Madhya Pradesh, 484110

                        I got the message
                        Your A/c 791507 is debited by Rs. 118 on 09Apr19. Avbl Bal: Rs. 2418.86. Info: Sign. Verf. Chrgs Mandate Regst/ Stop. Call [protected] for dispute Use your Debit card, atleast once in 180 days on purchase transactions to keep your Personal Accidental Insurance cover active.For details please visit www.axisbank.com
                        I am Raghvendra Kumar Mishra
                        Acc [protected]
                        Contact [protected]
                        Kindly...
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                        M
                        Mutum Ibomcha
                        from Mumbai, Maharashtra
                        Apr 9, 2019
                        Resolved
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                        Resolved

                        Address: NCR, New Delhi, Delhi, 110065

                        One credit card due recovery agent namely sanjay kalra with mobile no.+[protected], came to my residence on 9th of april 2019. He tried to physically assault me and also tried to drag me out of flat saying he will call all the neighbours and solve the payment issue. This is because i did not pick up his call. My due date is 21st of every month. I paid the minimum amount previous month but could not paid the next to previous month.
                        May 10, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 09, 2019
                        Axis Bank Customer Care's response
                        Hi, regret the inconvenience caused. Request you to DM us the registered contact details for us to have this checked and get back to you at the earliest. We are here to help! Regards, Team Axis Bank.
                        Verified Support
                        Apr 09, 2019
                        Axis Bank Customer Care's response
                        Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
                        Apr 09, 2019
                        Updated by Mutum Ibomcha
                        Contact detail is
                        Mobile no. [protected]
                        mutum.[protected]@gmail.com
                        Apr 09, 2019
                        Updated by Mutum Ibomcha
                        Name of the agent was
                        Sanjay Kalra
                        Contact detail is[protected]
                        Apr 11, 2019
                        Updated by Mutum Ibomcha
                        I am hoping for some action against such Gundasm by bank them self. If i do not get any information and proof about action taken against that agent, i have to see some other option .
                        I make a app in purchased through google and it failed but money deducted from bank account, I want my refund money.

                        harassment and try to physically assault - Comment #3401553 - Image #0
                        Axis Bank Customer Care's response, Apr 11, 2019
                        Verified Support
                        Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.
                        Yesterday I transfered 8250 to another account but my account balance is debited and the status of transaction is neft request has been posted to rbi.
                        Please I need to resolve this issue soon. I called the customer service really it's below poor service.
                        Mery john's reply, Apr 4, 2019
                        Receipt no: TT********69
                        UTR: axmb190943484***
                        Status : your account has been debited and neft request has been posted to rbi.
                        Axis Bank Customer Care's response, Apr 11, 2019
                        Verified Support
                        Hi, sorry for the inconvenience caused. We have a robust reconciliation process and the debited amount is normally automatically credited back in 2 business days. If the amount is not credited, you can refer the link https://bit.ly/2NJKKFo and raise a dispute. Regards, Team Axis Bank.
                        Axis Bank Customer Care's response, Apr 11, 2019
                        Verified Support
                        Hi, sorry for the inconvenience caused. We have a robust reconciliation process and the debited amount is normally automatically credited back in 2 business days. If the amount is not credited, you can refer the link https://bit.ly/2NJKKFo and raise a dispute.

                        Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                        Hi sir my name is Sagar P My account number [protected] this is my account number. Today I am going my branch in enquiry my credit card but my branch employee not response and not respect I am really hurt. your employee no suggestion my card details
                        Axis Bank Customer Care's response, Apr 12, 2019
                        Verified Support
                        Hi, sorry for any inconvenience. Please elaborate more on your specific concern via Inbox for us to assist you. We are here to help! Also, please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM/Inbox your query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
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                          brijeshTiwari89
                          from Delhi, Delhi
                          Apr 9, 2019
                          Resolved
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                          Resolved

                          Address: Jagatpur, 753004

                          Hi
                          I have used pos machine for transaction of 40, 000. Amount get deducted from my account but not credited to merchant account. Send a dispute form to axis bank email id and they forwarded me the refernace number. But its being more than 1 month and no response from their side. I need my money back in an urgent basis.

                          Axis bank
                          Email : [protected]@gmail.com
                          Reference number[protected]
                          May 17, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 09, 2019
                          Axis Bank Customer Care's response
                          Hi, we tried reaching you today, however, unable to connect as the number was not answered. Request you to share a preferred time, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.
                          Apr 09, 2019
                          Updated by brijeshTiwari89
                          Please connect with me on my alternate number :[protected]
                          Please connect with me anytime on my alternate number : [protected]
                          Axis Bank Customer Care's response, Apr 10, 2019
                          Verified Support
                          Hi, thank you for reaching out. Your request will be processed at the earliest. Regards, Team Axis Bank
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                            A
                            Amlan Panchanan
                            from Gobardanga, West Bengal
                            Apr 9, 2019
                            Resolved
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                            Resolved

                            Address: Mecheda, Purba Medinipur, West Bengal, 721137

                            Today i am visited mechda axis bank for investment of 16lkhs. I am discuss with one of the staff o[censored]r bank suddenly service manager mr. Somprika came and started misbehaving with me. We are not discuss before opening the account or else first show the cash then we discussed. This kind of behavior of a private manger not exceptable and in the market so many private waiting for taking money.. Please check the issue.

                            Amlan
                            [protected]
                            May 21, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 09, 2019
                            Axis Bank Customer Care's response
                            Hi, sorry for the trouble. We will check and get back to you at the earliest with the update. Regards, Team Axis Bank
                            Verified Support
                            Apr 10, 2019
                            Axis Bank Customer Care's response
                            Hi, thank you for your valuable time when we contacted you today. We wish to inform you that we are looking into the concern raised by you and will get back to you at the earliest. Sorry for the trouble. Regards, Team Axis Bank.
                            Verified Support
                            Apr 12, 2019
                            Axis Bank Customer Care's response
                            Hi, we understand that our bank official had contacted you and addressed your concern. Please rate your experience on the service offered to you in the referred matter, at the following link: https://bit.ly/2qDNV5q. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
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                              M
                              m badi
                              from Roha, Gujarat
                              Apr 9, 2019
                              Resolved
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                              Resolved

                              Address: ekta society wankaner, Rajkot, Gujarat, 363621

                              Dear sir
                              axis bank wankaner branch enquire my company currant account not open last two month visit wankaner axis bank branch my currant account not open not respone to branch manager manoj ganguly in my company account open not interested or/ answer not stisfied in axis bank branch manager manoj ganguly wankaner my request sir open account my company mizaan infiotech services pvt ltd.branch manager respest to not answer we have account open sir kindly my problem solved my contect no. [protected]

                              thanks
                              mizaan infotech services pvt ltd
                              May 21, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Apr 09, 2019
                              Updated by m badi
                              w ankaner axis bank branch manger not satisfied answer to account open kindly gumrah in customer not interested in account open wankaner axis bank branch manager manoj ganguly /axis bank chandrapur branch is account open not interested why
                              Verified Support
                              Apr 09, 2019
                              Axis Bank Customer Care's response
                              Hi, we tried reaching you today, however, unable to connect as the number was not reachable. We are looking into this matter. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank
                              Verified Support
                              Apr 09, 2019
                              Axis Bank Customer Care's response
                              Hi, we tried reaching you today, however, unable to connect as the call went unanswered. We request you to share the correct registered contact number for us to check and assist further. Sorry for the trouble. Regards, Team Axis Bank
                              Verified Support
                              Apr 09, 2019
                              Axis Bank Customer Care's response
                              Hi, we are looking into this and will update you with the status at the earliest. Regards, Team Axis Bank.
                              Verified Support
                              Apr 12, 2019
                              Axis Bank Customer Care's response
                              Hi, we tried to contact you on your preferred number, however, the call was busy. Please share your preferred time of contact for us to connect. Regards, Team Axis Bank.
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                                pritam**VISHAL
                                from Delhi, Delhi
                                Apr 9, 2019
                                Resolved
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                                Resolved

                                axis bank atm doesn't dispensed cash and the money got debited from the account

                                On 5th febr 2019, my roommate visited the axis bank atm situated in shakarpur delhi near-choudhary dairy terminal id-dpcn268504 for withdrawl of cash through atm. Around 8:32:49, i have requested for rs 500 cash from the atm, but the atm doesn't dispenses the cash and the money got debited from my account...

                                Additional details:-
                                A/c no-[protected]

                                Debit card no:-6070*8855
                                Mo no.-[protected] br...
                                +1 photos
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                                Javed89
                                Apr 9, 2019
                                Resolved
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                                Resolved

                                Address: 600091

                                Hi there, i am axis bank customer and my cust id:[protected] and my mobile no: [protected]. On 5th april 2019, i tried booking two bus tickets on go ibibo webpage and made payment via net banking. However payment failed but amount rs. 1228 has been deducted from account. I have already checked with go ibibo and they're saying that its failed/dropped transaction and they didn't receive money and they asked me to check with my bank. This is the transaction number inb/[protected]/payu.in/ for the amount paid on 5th april through my account. Hope to hear from you people.
                                May 31, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 09, 2019
                                Axis Bank Customer Care's response
                                Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest. Regards, Team Axis Bank
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                                  K
                                  Kshitij@1230
                                  from Mumbai, Maharashtra
                                  Apr 8, 2019
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                                  I am a axis bank credit card holder. On 18 apr 18 there was an unauthorized transaction of rs.1, 649/- in favor of ecpp assistance service, which i had never subscribed too. How can they transact on my card directly?
                                  So, kindly please refund my same amount to my same credit card as soon as possible and also unsubscribe me from this service as i am not at all interested in the same.

                                  Please contact me:
                                  Waiting for your reply.

                                  Kshitij gosavi
                                  [protected]
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

                                  Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

                                  Regards,
                                  CPP Team
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