On 8th Dec. 2018 at around 5:20am, Rs.1, 00, 000/= had been withdrawn from my account through ATM located at Najafgarh, Delhi.
On the same day of the incident, I have submitted all the required documents and they raised a request with the reference number 47001396, 46994933.
I received the confirmation mail where it is clearly mentioned that as per VISA / MasterCard guidelines, when a request for fraud investigation is raised it takes a maximum of 30 days for the entire investigation to be completed.
During telephonic conversation, the fraud team also ensured me that this issue will be resolved in 30 days.
From last 2 weeks, i requested banks to provide me an update but in reply they ask me that as per Fraud & settlement Team, they will update the status on 29/01/2019.
Bank need 2 months of time for just an update while turn-around -time(TAT) for the same is 30 days.
And when i asked why they need 2 months time for just an update, they didn't respond.
I visited bank today for an update but they requested me to wait for one more month.
When i escalated this issue, Customer Service Manager (MD Cell) of Axis bank share with me the number for Mayur Vihar Branch Operations head for further clarification.
I followed up with her for last one week.Every morning when i call her for an update, she asked me to call in evening and when i call her in evening then she gives some excuse and failed to provide me an update.
Now i am feeling very depressed and harassed by the Bank behavior.
It’s my request you to please look into this matter and resolved this issue immediately so that I can resume my services.
Vinkal
[protected]
Feb 8, 2019
Complaint marked as Resolved
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
Axis Bank Customer Care's response Hi, we are looking into this matter vide service request number 46994933. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank.